Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique hospitality projects. Defining Hospitality is hosted by Founder and CEO of Agency 967, Dan Ryan. W ...
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Climate Money Watchdog is a nonpartisan independent watchdog that investigates and exposes waste, corruption, abuse of power with a focus on government expenditures related to climate change mitigation and environmental remediation. When the government and private organizations fail the public or silence those who report wrongdoing, we will be there as an open or anonymous place for them to help expose the corruption and maleficence. We champion reforms to achieve more effective, ethical, an ...
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Supports investors getting in or growing a self storage business
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Netflix, Self-Storage, and Revenue Management
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We are going to discuss self-storage brand loyalty, self-storage revenue management, and customer value. And we are going to start with Netflix. It might not make sense now, but it will. **Online Courses at The Quickstart Academy**https://TheQuickStartAcademy.com/ **Listen on Apple Podcasts**https://podcasts.apple.com/us/podcast/creating-wealth-thr…
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Crafting Authentic Southern Hospitality - Amy Michaelson Kelly - Defining Hospitality - Episode # 166
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In this episode, Dan Ryan interviews Amy Michaelson Kelly, a former litigator turned hotel developer and Principal of Hatteras Sky. Amy shares her path from practicing law to creating unique hospitality experiences in Asheville, North Carolina. She’s developed the Radical and Zelda Dearest hotels, both providing unique hotel experiences. Amy discus…
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Planning a Self-Storage Re-Fi? Here’s Why Understanding Valuations is Crucial
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If you took a loan or purchased your self-storage facility around 2018 and it is time to refinance, you better understand where you will stand with a bank. I suggest doing this before calling a lender. Let me share the exercise I go through to develop my strategy BEFORE reaching out to lenders. **Online Courses at The Quickstart Academy**https://Th…
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Why I Think the Human Touch Still Matters
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In the self-storage world, there is a lot of momentum towards fully automated facilities, no matter the project size. I am not here to say that is the wrong direction. I even am involved in one myself as a partner. But today, let me talk about a reason to consider the more traditional approach to self-storage management using trained managers. AND …
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Hospitality Through Empathy - Malcolm Berg - Defining Hospitality - Episode #165
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Today, Dan finally gets to sit down and talk with Malcolm Berg, who is not only a designer, but an entrepreneur who founded Edge of Architecture. He is all about pushing the boundaries and innovating to the next degree. Malcolm provides his insights on hospitality and how important it is to bring empathy and human connection to the forefront of des…
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Now Is the Time… Time to Get Rid of Sq. Ft. Per Capita Once and for All as the Metric for Self-Storage Supply Demand Calculations
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It seems like once a year or so, I get on a soap box and rail about sq. ft. per capita as the main measurement for self-storage supply demand calculations. This may be my last, because now is the time to rid ourselves of this benchmark as the main measurement because it more often than not, gives false data that has us owners make bad decisions. Le…
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The Entrepreneurial Spirit of Design - Vanessa Watts & Erika Dray - Defining Hospitality - Episode # 164
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In today’s episode, Dan sits down to talk with a fiery design duo who have overcome new business challenges and thrived in the interior design industry. They are the co-founders and current partners of Watts & Dray: Vanessa Watts and Erika Dray. The two provide insights into their journey from creative director and fashion designer into partners wh…
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INDIEConFab Recap - Dan Ryan - Defining Hospitality - Episode # 163
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This week, Dan Ryan sits down to talk about the INDIEConFab, a conference he attended and emceed earlier this week. He recaps on the two days he spent there and provides insights on what he thought about it (spoiler: he loved it) and summarizes the different segments he got the opportunity to emcee for! Listen to hear about Dan’s experience at the …
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If I Could Only Do One Type of Self-Storage Project, It Would Be….
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I was thinking the other day, asking myself the question, “If I could only do one more type of self-storage deal, what would it be?” The answer was right there…instantly. It was…. **Online Courses at The Quickstart Academy**https://TheQuickStartAcademy.com/ **Listen on Apple Podcasts**https://podcasts.apple.com/us/podcast/creating-wealth-through-se…
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How to Plan for Self-Storage Capital Expenditures
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Perhaps one of the best advantages of self-storage is the very few ongoing capital expenditures that are required. It is one of the main reasons I was initially attracted to this asset class. However, how does one plan for the capital expenses a project will have, and how much are they? Let’s discuss how I do it. Our goal is to never use operating …
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Building The Business Of Service - Ashli Johnson - Defining Hospitality - Episode # 162
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Our guest this week is someone who is committed to elevating communities and creating wealth through hospitality ownership and leadership. Please welcome to the show, Founder of Hospitality Hued, Ashli Johnson! Ashli sits down with Host Dan Ryan to discuss the ways the hospitality industry can be more accommodating of Black and Brown professionals.…
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Crafting Opulent Hospitality - Vibha Sawhney - Defining Hospitality - Episode # 161
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Joining the show this week is a hospitality professional who creates distinct projects that make emotional connections with guests. Please welcome to the show, Senior Director of Design & Construction Services at Kempinski, Vibha Sawhney. Vibha joins Host Dan Ryan to discuss how she creates luxury projects that meet the needs of owners. Vibha also …
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Value Engineering Construction Mindset for the Small Self Storage Owner
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15:32
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As many of you know, I helped start a small construction company in order to Resolve a problem I was having, construction cost being extremely high today. So far, we have been able to bring in projects 15% to 27% less than previous bids we received. We are also working for other small owners and developers as a third-party owner’s representative an…
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Five Generations of Mountaintop Magic - Eric Gullickson - Defining Hospitality - Episode # 160
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Joining the show this week is a committed executive who cherishes the traditions of his resort, inspired by the legacy of his late family, the Smileys. Please welcome to the show The President of Mohonk Mountain House. Eric joins Host Dan Ryan, their conversation delves into the intricacies of managing a multi-generational family business, emphasiz…
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Why I Am Optimistic Today About Buying Self-Storage
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I have said recently that it really takes something to buy self-storage or create a storage opportunity today. Usually it takes a lot of work. Yet, today, even with all of this being true for me, I am optimistic about the upcoming year. Why? Let me tell you why. **Online Courses at The Quickstart Academy**https://TheQuickStartAcademy.com/ **Listen …
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The Evolution Of Design - Julie Frank - Defining Hospitality - Episode # 159
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Today’s guest is a creative thinker with a unique understanding of the spaces she designs. Please welcome to the show, Vice President of Design at Aspen Hospitality Julie Frank. Julie joins Host Dan Ryan to share her journey from Architect to VP. Julie discusses her philosophy on hospitality, the importance of seizing opportunities, and how to blen…
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How To Analyze a Self-Storage Project With One Single Random Daily Close
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Often, we deal directly with a seller when buying self-storage. Or often, with listed property, we see a shiny OM (offering memorandum) and everything looks great. Then we see the other due diligence documents, and the facility can lose some of its luster. I have often stated that I could look at a random daily “Management Report” and get a lot of …
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A Law Firm Just for Whistleblowers - Poppy Alexander
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We’re delighted to welcome back Poppy Alexander, a founding partner at the law firm Whistleblower Partners, a law firm dedicated to representing whistleblowers reporting fraud and misconduct in: Healthcare Procurement Securities and Commodities Taxes Money Laundering and Sanctions Evasion Customs Environmental Remediation Vehicle Safety Poppy repr…
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Telling A Brand’s Story - Kristen Freeland - Defining Hospitality - Episode # 158
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Joining the show this week is an award-winning brand innovator who is responsible for the design and experiences across most of IHGs family of brands. Please welcome to the show A Director of Design Strategies at IHG, Kristen Freeland! Kristen joins Host Dan Ryan to dive into the nuances of telling stories. Kristen shares the importance of mentorsh…
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Creative Self-Storage Solutions – Reducing The Cost of Capital In A Storage Deal
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17:44
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The cost of capital is high today to do a Self-Storage or Boat & RV development today. Let’s look at a creative way to reduce this cost of capital and perhaps solve another problem for us smaller developers if we are using other people’s money and/or syndicating a deal today. Let me know your thoughts and other methods you may have used. **Online C…
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Crossing The Threshold Of Hospitality - Eran Chen - Defining Hospitality - Episode # 157
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In this engaging episode, Dan sits down with Eran Chen, renowned architect and the founder of ODA. Chen discusses his journey from starting his own firm in 2007 to becoming an influential figure in urban design, teaching at Columbia and NYU. The conversation dives into the significance of hospitality in architecture and the importance of saying 'ye…
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Is The Self Storage Party Over? Let’s Look at First Quarter 2024 REIT Stats
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So, is the decade-long self-storage party over? Is self-storage still a good place for small investors to go in search of their dreams and goals? I’ll share what I think after contemplating the data from the big players after Q1-2024. **Online Courses at The Quickstart Academy**https://TheQuickStartAcademy.com/ **Listen on Apple Podcasts**https://p…
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Building A Legacy Of Hospitality - John Hardy - Defining Hospitality - Episode # 156
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Joining the show this week is an industry titan who is shaping the next generation of hospitality professionals. Our guest is none other than Founder of the Radical Innovation hospitality awards, Founder and Chairman of the Hardy Group, John Hardy! John joins Host Dan Ryan to discuss the importance of innovation and creativity. John reflects on his…
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Crafting Stories in Luxury - Michael Doneff - Defining Hospitality - Episode # 155
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Hospitality is about intuition and reading the customer. Are you doing too much, or are you not doing enough for them? The guest on this episode has left an impact on leading luxury lifestyle brands in hospitality, food and beverage, design, and wellness over the course of his 30-year career. Please welcome the Vice President of Food and Beverage C…
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Meet Smitty – President and General Contractor for Resolve
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Smitty is my partner in a self-storage company designed to take the small investor through the entitlement process for self-storage projects in an affordable way and then bid on the construction of the project in a competitive environment, ensuring clients get the best value possible. We feel this is a powerful way, in today’s high-cost environment…
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Reimagining Spaces - Jun Aizaki - Defining Hospitality - Episode # 154
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For a vision to come to fruition, there must be a level of persistence to make it happen. Here to share his insight is a designer skilled in interior and custom furniture. Please welcome the Owner and Founder of CRÈME, Jun Aizaki. Host Dan Ryan and guest Jun Aizaki discuss CRÈME’s award winning Gourd project. Jun dives into how he finds inspiration…
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Self-Storage tends to attract lone wolves who want the freedom and independence this business can offer. But here’s the deal: no one can be successful by themselves. It takes a village. Or a team, in this case. Let’s discuss the basics of who I think are the players on your self-storage team if you are creating a self-storage project. I have the pr…
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Investing In The Guest Experience - Keith Brenan- Defining Hospitality - Episode # 153
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As an advisor, helping guide your clients to the project of their dreams can be challenging yet rewarding. Here to shed light on the advisory process is a Principal and Managing Director at Weitzman, Keith Brenan! Keith joins Host Dan Ryan to discuss the nuances of investing in hospitality properties, and some of the many considerations that client…
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Showing Up With Intent - Hemanshu Parwani - Defining Hospitality - Episode # 152
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1:03:13
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Our guest this week has over 30 years of hospitality experience in international operations, capital markets, and strategic development. Please welcome to the show, CEO and Owner of Olson Kundig, Hemanshu Parwani! Hemanshu joins Host Dan Ryan to dive into the importance of showing up with intent. Hemanshu shares why designers should chase meaningfu…
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I had a few ah-ha moments at the recent Inside Self-Storage Convention (ISS) a few weeks ago. One of them was about the future of Boat & RV developments as a niche in the storage space. I heard a statistic that I’ve heard a few times before, but this time, something happened. I had a revelation and could see it all. Let me share it with you. **Onli…
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Detox, Destress, And Discover - Leon Emmett - Defining Hospitality - Episode # 151
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This week’s guest helps people detox, destress, and discover while surrounded by nature. Through meditation, breathwork, yoga, workshops, and more, he creates an environment of rejuvenation. Joining the show this week is Founder of Onze Retreats, Leon Emmett! Leon dials in from the Jungle to join Host Dan Ryan on a journey of hospitality and self r…
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As many of you know, I attended the Inside Self Storage (ISS) Convention two weeks ago in Las Vegas. Not everyone could go, so here are a few takeaways in no particular order. In some future episodes, I will cover others in more detail. However, here are some higher view on some broader aspects of the self-storage space. **Online Courses at The Qui…
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Defining Modern Luxury - Roy Kim - Defining Hospitality - Episode #150
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If you’ve ever gazed across the New York City skyline, you’ve likely admired the work of this week’s guest. His work has defined modern luxury apartments. Please welcome to the show, Chief Design Officer at Extell, Roy Kim! Roy sits down with Dan to explore his journey in the world of hospitality, and how Extell is leading the world of development.…
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