Welcome to the Carlos Hansen podcast, where amazing things happen.
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Welcome to The Successful Contractor Podcast, Powered by CertainPath. A show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry.
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Leading IT into the future as a business force multiplier. Discover how IT Business Executives are impacting the business world, growing their careers, and influencing end-users without sacrificing work life balance AND never worrying about money again. *****DISCLAIMER***** All views, opinions, and statements made by guests on this show do not represent the beliefs of Phil Howard, or any entity whatsoever with which I have been, am now, or will be affiliated. Any statements, views, random th ...
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Hi, I'm Jack Paxton and I'm interviewing the world's best entrepreneurs & creators to share their stores. I'll also be sharing my own wins and losses starting multiple software companies & marketing agencies. Since 2011 I've profitably spent over $200m on ads, marketing strategies, experiments and made a ton of mistakes, wins, and losses which I'll be sharing! Tune in for growth marketing, training, interviews, success stories, and more. Sponsored by Hyax.com
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313- Drew Griffin on IT Leadership in Logistics & Defining The 5 Pillars of IT Leadership
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Drew Griffin As the National Director of IT at National Parcel Logistics, Drew Griffin has overseen the company’s growth from a single warehouse to a national distribution platform. With a background in logistics and technology, Drew brings a unique perspective to IT leadership, emphasizing the importance of business alignment, continuous learning,…
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312- Doug Van Beek on IT Unions, Pottery, and Work-Life Balance
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Doug Van Beek With a background spanning archaeology and technology, Doug Van Beek now serves as IT Director for AFSCME Council 5 in Minnesota. His diverse experiences inform a unique perspective on work-life balance, unions in tech, and the impact of emerging technologies. Outside of work, Doug teaches pottery classes and previously participated i…
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311- Securing the Mid-Market: Tom Shock’s Step by Step Approach to Cybersecurity
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Tom Shock Tom Shock is a seasoned IT professional with over 15 years of experience modernizing technology environments in mid-market organizations. Currently serving as the Director of IT at Shepherd Electric Supply, Tom is known for his hands-on approach, instilling a customer service-oriented IT culture. His leadership style focuses on cultivatin…
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3X Electrical Sales Crown Champion & Service/Install Manager Juan Carlos Conchas Shares His Cool, Calm Sales Style & Process
1:09:37
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In the morning, Juan Carlos Conchas is an electrical service & install manager, as well as sales trainer, for Pacific Coast Home Services in San Jose, CA. In the afternoon, he straps on his tools, takes a call or two, and sells close to $1MM in residential electrical every year. (In 2023, he sold $860K.) Yes, Juan Carlos is a CertainPath Electrical…
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310- IT Leadership must understand the entire business, not just technology with Pete Self.
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Pete Self A former Air Force air traffic controller turned IT security expert, Pete Self brings a unique perspective to his role as VP of Information Technology Security at Nordam Group. With experience across eight companies over 25 years, Pete has developed a robust “toolbox” of skills. He emphasizes the importance of understanding business needs…
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309- The Power of Relationships in IT Leadership With Adam Noyes
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Adam Noyes Adam is a seasoned IT professional with a career that began in 1997 during his eighth-grade year, when he first discovered his passion for technology in a web design class. His early aptitude for IT led to a role as a teaching assistant, marking the start of his journey in the field. Over...…
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308- Brian Gillette Reveals How to Sell IT with Empathy
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Brian Gillette A seasoned sales expert and entrepreneur, Brian Gillette is on a mission to transform sales culture through empathy and vulnerability. As the creator of the “Feel Good Close” methodology, he teaches sales professionals and business leaders how to ethically influence others by genuinely caring about their goals and challenges. Brian d…
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Subcontractor Turned Roofing Sales Crown Champion: How Kaleb Thompson Sold $2.4MM in Residential Repairs & Replacements
49:37
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Kaleb Thompson is a service technician and roof replacement technician for Good’s Roofing in Burton, MI. He sold an impressive $2.4MM in residential repairs and replacements last year. Kaleb has been in the roofing industry since he was 23. He began running his own sub crew, installing new roofs for Good’s Roofing. Eventually, Kaleb accepted a posi…
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307- Paul Falbe Shares Insights on Long-Term IT Leadership Success
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Paul Falbe With over three decades of experience at Cassens Transport, Paul Falbe has guided the IT department through major technological shifts. His background in economics and mathematics provided a strong foundation for his transition into programming and IT leadership. Paul continues to stay hands-on with coding while directing IT strategy for…
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306- Brandon Hansen’s Rapport Driven Leadership is Transforming Teams and Lives
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Brandon Hansen A passionate advocate for personal growth and leadership development, Brandon Hansen serves as the Director Of IT at Whitaker Construction. His transformative experience with Rapport Leadership training has shaped his approach to both family life and professional leadership. Brandon’s enthusiasm for helping others reach their full po…
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304- Carlos Soriano on Agile, Leadership, and Building Bridges in IT
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Carlos Soriano With over a decade of experience leading IT teams across Europe and North America, Carlos Soriano currently serves as Director of IT for Applications and Business Intelligence at RectorSeal in Houston. His expertise spans implementing agile methodologies, managing large-scale IT projects, and facilitating collaboration between techni…
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303- Brandon Hansen Part 2: IT Leadership, Ownership Culture, and Career Growth
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Brandon Hansen Leading IT at an employee-owned company, Brandon Hansen brings a unique perspective to technology leadership. His approach emphasizes empowering team members, fostering a culture of ownership, and making strategic decisions that benefit the entire organization. With a background in networking and a passion for continuous learning, Br…
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302- Chris Zimmerman Reveals How to Navigate Leadership Challenges in IT
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Chris Zimmerman With a diverse background spanning community policing and IT, Chris Zimmerman brings a unique perspective to his role as Senior Director of IT at Fleet Farm. His journey includes degrees in computer science, leadership, and an MBA, demonstrating a commitment to continuous learning. Chris’s leadership philosophy emphasizes understand…
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$850K in Residential Electrical Sold & Installed in Valparaiso, IN: How Electrician Kevin Braun Shares His Service Call Process
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Kevin Braun is an electrician for Amps & Volts Electric in Valparaiso, IN. Kevin is an absolute superstar, as he sold AND installed $850K in residential electrical work in a small, largely rural market. (And the year before, he sold and installed $750K!) In this interview, Kevin shares his entire service call process. Kevin does a masterful job of …
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301- Eric Johnson on IT Leadership in the Oil and Gas Industry
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Eric Johnson With a background in Management Information Systems from the University of Iowa, Eric Johnson has risen through the ranks to lead IT operations at Atlas Oil. His experience spans from early computer lab management to overseeing complex ERP and trading system implementations in the oil and gas industry. Eric’s leadership approach emphas…
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300- ChaChi Gallo on Generac’s IT Transformation and Career Advice for IT Newcomers
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ChaChi Gallo With a non-traditional background in IT, ChaChi Gallo has risen through the ranks to lead a global team of 60-70 employees at Generac. His passion for technology and empathetic leadership style have driven success in managing complex IT environments, particularly during mergers and acquisitions. Outside of work, ChaChi chairs Generac’s…
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299- Sunny Singh Reveals How to Manage 1,200 Users with Just 3 IT Staff
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Sunny Singh With a background in telecom sales and a passion for technology, Sunny Singh transitioned into IT, rising through the ranks to manage large-scale operations. His expertise in efficient IT management and customer service has allowed him to successfully oversee environments with 1,200+ users using minimal staff. Singh’s approach combines …
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$3.6MM in HVAC Sales: Selling Technician Jeff Payne Shares His Maintenance, Service, & Sales Call Process
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Jeff Payne is a selling technician for Rescue Air & Plumbing in Dallas, TX. Jeff has been a long-time high sales producer in the HVAC industry. The last two years, he’s taken his performance to another level, selling $4MM in 2022 and $3.6MM in 2023. In this interview, Jeff outlines meticulously how he approaches a maintenance call, how he converts …
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298- Don’t Click Here! Mike Brangwynne Talks Cybersecurity Tips and User Training Essentials
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Mike (Cyber Mike) Brangwynne Mike Brangwynne, also known as Cyber Mike, is the Director of Technology and Cybersecurity at Wilkins Media. With a background in both IT and creative writing, Mike blends technical expertise with a unique approach to user training and engagement. Don’t Click Here! Mike Brangwynne Talks Cybersecurity Tips and User Train…
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297- Brandon Hansen on Instilling a Sense of Ownership Part 1: From AOL Days to Modern Challenges
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Brandon Hansen Currently a director in IT, Brandon Hanson brings a wealth of experience from his time at AOL and other tech companies. With a background that spans from early computing to modern virtualization, Brandon offers unique insights into the evolving landscape of technology and IT management. Brandon Hansen on Instilling a Sense of Ownersh…
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296- Greg Tsirulnik on Building an IT Culture That Stands Out
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Greg Tsirulnik Empowering CIO Greg Tsirulnik is a motivational speaker, coach, and mentor with over 28 years of experience in IT. Known for his work at Broadview Networks and BridgeCom, Greg now focuses on blending technology with human-centered approaches, helping teams and leaders navigate the complexities of the modern IT landscape. Greg Tsiruln…
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$1.8MM in Plumbing Sales: Field Advisor James Chenault Shares How He Sells Plumbing, Drain, & Sewer Work
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James Chenault is a (plumbing) field advisor for Griffin Plumbing in Santa Maria, CA. James sold (and did some installation) of more than $1.8MM in residential plumbing, drain, and sewer work. How does he do it? James genuinely cares for his clients. It comes across in this interview. He doesn’t see them as dollar signs; he sees them as friends who…
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295- Paul Yater: How to Thrive as Both a CIO and Head of HR
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Paul Yater The Chief Information Officer and Head of Human Resources at 84 Lumber, Paul Yater brings a wealth of experience in IT transformation and human resource leadership. With a background that includes roles at IBM, Heinz, and Dick’s Sporting Goods, Paul demonstrates a unique ability to balance technology and people management to foster organ…
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294- Jon Anderson’s Journey: From Auto Mechanic to IT Pro
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Jon Anderson Currently serving as Senior IT Manager at Lupin Pharmaceuticals, Jon Anderson has a unique background as an auto mechanic before switching to the IT realm. With over 18 years in his previous role and hands-on experience in various IT functions, Jon brings a wealth of knowledge and practical advice on continuous learning and...…
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293- Ari Harrison on Microsoft Licensing Chaos and Streamlining IT Operations
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Ari Harrison Currently serving as Director of IT at BAMCO, Ari Harrison leads the company’s technological strategies and remote work solutions. With a robust background in both IT services and solution integration, Ari brings decades of experience to his role in enhancing operational efficiencies and tackling complex IT challenges. Ari Harrison on …
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292- Alex Pettit Estell’s Transformation from Bioengineering to IT Director
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Alex Pettit Estell Serving as IT Director at Dynamic Blending, Alex Pettit Estelle brings a unique perspective from his bioengineering background. With experience in cancer research and protein engineering, Alex has successfully transitioned to IT, excelling in creating innovative technology solutions that drive business efficiency. Alex Pettit Est…
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How to Run Branch Locations: Vredevoogd’s Management Team Shares How It Scaled from $20MM to $40MM in 3 Years, Featuring Scott Van Druen, Andy Martinus, Derek Trier, & Tim Floate
1:04:34
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Vredevoogd Plumbing, Heating, & A/C doubled from $20MM to $40+MM highly profitably in just three years. The company has multiple branches across central and western Michigan. This this interview, we interviewed Operations Manager Scott Van Druen & Branch Managers Andy Martinus, Derek Trier, & Tim Floate. The four gentlemen detail the “Vredevoogd Mo…
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291- Branden Escobar Talks Modern Cybersecurity in Oil and Gas Stations
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Branden Escobar Currently the IT Director at Boyett Petroleum, Brandon Escobar has rapidly advanced in his career due to his versatility and dedication. With a Bachelor’s degree in Computer Science and a Master’s in Cybersecurity from Johns Hopkins, he has integrated innovative solutions and strong security measures across various industries. Brand…
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290- Sebastian West on the Surprising Contents of His Server Room
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Sebastian West Sebastian West is an IT leader with over 30 years of experience in the field. Currently, he oversees the IT department at WSI, a company specializing in logistics, supply chain, warehousing, and e-commerce. With a passion for developing his team and navigating the ever-changing landscape of technology, Sebastian brings a unique persp…
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$4.5MM in HVAC Sales: 3X Sales Crown Champion Anthony Romelli Shares His Service & Sales Process as a Technician
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Anthony Romelli is a field supervisor for Ongaro & Sons in Santa Rosa, CA. As a field supervisor, he sells replacement HVAC replacement systems. And Anthony does that extraordinarily well. Since starting in sales in 2020, he’s been named a CertainPath Sales Crown Champion—that’s 3 years in a row. In 2023, he sold an incredible $4.5 million, an impr…
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289- Insights from Tony Grayson: From Navy Subs to Data Centers
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Tony Grayson Currently leading the modular business at Compass Datacenters, Tony Grayson brings a wealth of experience from his time in the Navy. Over two decades, he transitioned from commanding submarines to pioneering innovations at Meta, AWS, and Oracle. Insights from Tony Grayson: From Navy Subs to Data Centers Ever wonder how leadership on a.…
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288- Brandon Patton Shares 16 Years of Wisdom in IT Management
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Brandon Patton With over 16 years of experience in the IT industry, Brandon Patton currently serves as the IT Director at Engineering Innovation. Starting in customer support, he organically climbed the ranks within the company, demonstrating his technical skills and leadership capabilities. Brandon is passionate about maintaining robust IT infrast…
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287- From 1996 to Today: Sergio R. De La Garza on IT Leadership and Cybersecurity
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Sergio R. De La Garza An established IT leader with roots dating back to 1996, Sergio De La Garza brings decades of experience in both technology and business processes. His career spans from helpdesk operations to IT leadership roles, navigating through Y2K and into the current landscape of cybersecurity. Known for integrating older methods with..…
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$1.4MM in Residential Electrical Sales – Louis Herbert Shares Step-by-Step How He Turned a Buzzing Breaker into a $45,000 Job
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Louis Herbert is a selling electrician for Kanon Electric in Milton, WA. Last year, Louis sold a sensational $1.4 million—all residential service work. He managed to post such impressive numbers after only his second full year selling residential work. Louis had spent most of his career in new construction, after a short stint in law enforcement. I…
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286- J.D. Whitlock on Rethinking Career Growth in IT: Pros and Cons
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J.D. Whitlock Chief Information Officer at Dayton Children’s Hospital, J.D. Whitlock has over 20 years of experience in healthcare IT. He brings a wealth of knowledge from his extensive background, including 13 years of military service in healthcare administration and a passion for mentoring upcoming IT professionals. J.D. Whitlock on Rethinking C…
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285- Tim Kitchen Talks Leading IT Teams in the Mental Health Sector
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Tim Kitchen Director of Information Technology for Networking and Infrastructure at MetroCare Services, Tim Kitchen brings a wealth of experience across multiple industries including retail, utilities, oil and gas, and healthcare. Known for his leadership in IT, Tim specializes in mental health services, bringing a personal touch to his professiona…
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$3.8MM in Roofing Sales… in Her First 9 Months... While Pregnant! Kaylee Rumley Shares Her Sales Process—and How She’s Succeeded in a New Industry So Quickly
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Kaylee Rumley is a salesperson for Three Mountain Roofing in Jeffersonville, VT. For much of her career, you could find Kaylee on the slopes; she was a ski instructor for 15 years. It’s through that job she met her good friend, Alisa Anderson, who owns Three Mountain Roofing, along with her husband, Lee. It was Alisa who convinced Kaylee to change …
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284- Bob Keubler Decodes Disaster Recovery and the Future of AI in IT
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Bob Keubler Bob Keubler is the Director of IT at The Gund Company. With over 20 years of experience in the IT sector, Bob has cultivated expertise in strategic planning, disaster recovery, and security frameworks. His passion for technology and problem-solving shines through in his approach to modern IT challenges. Bob Keubler Decodes Disaster Reco…
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283- David Ramsey Shares the Surprising Key to IT Leadership Success
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David Ramsey David Ramsey is the CIO at STG Logistics, where he leads IT through rapid growth and integration of multiple acquisitions. With over 25 years of experience as a CIO across diverse industries, Ramsey has a proven track record of building high-performing teams and driving transformative projects. His passion for technology and leadership…
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282- The Future of AI: A Messy but Exciting Journey with Alex Marzano
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Alex Marzano Alex Marzano is the CIO of NextGen Power Systems, a company focused on renewable energy and EV charging solutions. With over 20 years of experience, he has held various leadership roles, including IT M&A Integrations Leader at PwC and CIO at Ohmium, a green hydrogen generation company. Marzano is passionate about technology’s role...…
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281- A Conversation with Larry Sage: Leading with Confidence and Self-Reflection
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Larry Sage Larry Sage is the Director of Information Technology at Cleveland Steel Container, bringing over 28 years of diverse IT experience to his role. During this time, he held various positions, starting as a systems analyst and climbing the ranks to ultimately become the vice president of IT at his previous organization. Larry, a...…
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$4MM in Plumbing Residential Repairs Sold - 2 Years in a Row: Alex Citkowicz Reveals His Sales Process & Insights
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Alex Citkowicz is a (plumbing) field advisor for Mike Counsil Plumbing & Rooter in San Jose, CA. In his first eight months with Mike Counsil, Alex sold $3MM, and in the last two years, he’s sold over $4MM. In 2024, Alex is on track to sell another $4MM year. This is ALL residential service work. NO big new construction, industrial, or commercial jo…
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280- Jessica Yeo: Breaking Barriers in Tech – Insights from a Female Leader
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Jessica Yeo Jessica Yeo, a remarkable leader in the IT industry, currently serves as the Global Senior IT Director and Chief Architect at Cummins Inc, a leading company in sustainable solutions. With a growth mindset and a mantra of controlling her life path, Jessica has intentionally crafted a progressive career. Her journey is a testament...…
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279-A Journey Through Time: Andy Knauf’s 34 Years of IT Leadership
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Andy Knauf With a remarkable 34-year tenure at his company, Andy Knauf serves as the Chief Information Officer (CIO) at Mead & Hunt. He has extensive experience in modernizing infrastructure and transforming technology organizations. Andy’s journey began with building his own computer and has since led him to become a respected leader in the IT...…
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$6+MM (for 3 Years in a Row) in Res HVAC Sales: Tech David Wilson Reveals His Sales Process & More
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David Wilson is a technician for Baker Brothers in the Dallas-Fort Worth area. In each of the last three years, David has sold over $6+MM in residential HVAC equipment! David closes over 90% of his demand calls and 70% of flipped leads. Those are stunning numbers for a technician who still works with his tools, sweating it out in attics. In this in…
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278- Bhavik Bhakta: Elevating IT’s Role in the Heart of America’s Businesses
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Bhavik Bhakta Bhavik Bhakta is the Senior Director of IT & Cyber Security at Hayes Locums, a prominent recruiting firm specializing in placing physicians. With a team of nine IT professionals supporting 300 end users, Bhavik emphasizes the importance of context and interpretation in conveying IT goals to the broader organization. Passionate about p…
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277- David Radabaugh on Using AI to Streamline Sales and Transform Customer Communication
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David Radabaugh David Radabaugh is the Director of Information Technology at A&C Plastics Inc, where he oversees a team supporting 100 end users. With a background in business and management information systems, David brings a unique perspective to IT leadership. He is passionate about leveraging technology to streamline business processes and impr…
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From Stuck to Soaring: How Patrick Riley Smashed a Revenue & Profit Goal in a Town of 200 People—And in Turn, Rewarded His Team
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Episode Show Notes / Description Patrick Riley found himself frustrated. His company Riley Heating & Cooling in the little, 200-person town of Lucas, IA, had been in business since 2007. No matter what he did, Patrick couldn’t push the company past the $700K revenue mark. That’s not all that bothered him… Patrick longed to provide his team with the…
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276- From CAD to IT: Denny Farrell’s Unconventional Path to IT Leadership
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Denny Farrell Denny Farrell is an IT operations and business continuity expert with a unique perspective shaped by his diverse career journey. Currently, he oversees IT operations and strategic planning for Builders, a family-run company with footprints in Colorado and Nebraska. With a background in architecture and CAD, Denny brings a fresh approa…
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275- From Apple II to VP of IT: Steve Fink on Building a People-First IT Strategy
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Steve Fink Steve Fink is the Vice President of IT at Fenner Precision Polymers, a global leader in advanced polymer solutions. With over 15 years of experience in the Michelin Group, Steve has a deep understanding of IT’s role in driving business success. He is passionate about fostering a people-centric IT culture and leveraging technology...…
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