Best Communitybank Podcasts (2024)

1
Transformation in the Face of Turmoil 39:11

2h ago39:11

39:11

Glen’s wide-ranging conversation with Deluxe CEO Barry McCarthy and Technology Association of Georgia CEO Larry Williams spanning five decades of innovation, leadership in turbulent times, reinvention and civic responsibility. Also- another cautionary angle to the CrowdStrike mess, and Fintech Nation comes to Atlanta in August. Links related to thi…

1
Now It’s Getting Personal…. 38:05

7d ago38:05

38:05

Glen speaks with Co-Founder/CEO Austin Wentzlaff about Nook’s mission to reclaim a personalized credit union member experience, and why his team planned to be a CUSO from the start. TruStage’s Danielle Sesko explains how Payment Guard revamps a legacy loan insurance model for today’s digital personal lending. And Glen senses a shift in the media na…

1
Identity, Reward Points and Coffee 30:43

14d ago30:43

30:43

Glen speaks with Bonifii CEO John Ainsworth about his firm’s new collaboration with Metal and the next wave of identity solutions. Also- branches as community centers, the ongoing interchange/reward points battle, more “fun” in class action lawsuit land, and screen scraping stages a comeback. Links related to this episode: Bonifii’s website, and it…

1
The Road to Responsible AI 37:54

27d ago37:54

37:54

Glen speaks with Glia’s Jake Tyler about his firm’s approach to delivering ethical AI solutions to financial institutions. Also- Finovate Best of Show winners, and the continuing crisis in card interchange. Links related to this episode: Glia: https://www.glia.com/news/glia-launches-first-responsible-ai-platform-purpose-built-for-financial-institut…

1
Algorithmic Discrimination- and Other Sci-Fi-Sounding Terms Relevant Today 37:12

26d ago37:12

37:12

So much news, so little time: John and Glen unravel Colorado’s new Artificial Intelligence Act, Apple’s hookup with OpenAI to fuel its own systems and the apparent unraveling of Visa/Mastercard’s merchant settlement. Plus, watching Siri age in warp speed. Links related to this episode: Law Firm Mayer Brown’s synopsis of Colorado’s AI Act: https://w…

1
Mission, Meaning, Member Value 29:59

1M ago29:59

29:59

Glen speaks with TeamOnUP CEO Mike Kelly about “getting dreams done on purpose” and the beauty of small credit unions. Also, more on the Illinois interchange fiasco, the CFPB’s latest populist outburst, and Glen welcomes Google to the world of incumbents. Links related to this episode: TeamOnUP: https://teamonup.com/ Mike Kelly’s book “Meaning is t…

1
The Familiar Sounds of Future AI 40:28

1M ago40:28

40:28

John and Glen tackle several of the hottest topics impacting fintech today including audio (and video) at the heart of ChatGPT’s new features, the sustained strength in Bitcoin and Ethereum values, and a landmark Illinois law’s potential disruption of interchange. Links related to this episode: Our recent CU Town Hall in which John walks through Ch…

1
Opening Up, for Better or Worse… 38:56

2M ago38:56

38:56

Glen speaks with Peter Tapling of PTap Advisory about the mixed signals swirling around US open banking, and Anne Legg assesses credit unions’ readiness for AI. Also- ScarJo haunts OpenAI, and playing SCOTUS Bingo at the CFPB! Links related to this episode: PTap Advisory: https://ptapadvisory.com/ Thrive Strategic Services: https://www.anneleggthri…

1
Hitting Fifty, Still Gaining Speed 32:51

2M ago32:51

32:51

Glen chats with Nacha CEO Jane Larimer onsite at the recent Smarter, Faster Payments Conference- which managed to remain forward-looking while celebrating the 50th anniversary of the ACH network. ValidiFI’s Shawn Princell makes a case for the groundswell in Pay By Bank interest, and a resigned disdain for checks seems to permeate the humid Miami Be…

1
Combating the Negative Net Worth Mindset 27:38

2M ago27:38

27:38

Glen speaks with Money Habitudes CEO Cara Macksoud about shifting money mindsets, the downside of the Great Wealth Transfer’s “lottery wins,” and how to start a constructive conversation on financial wellness. Also- nuggets from Block and PayPal earnings calls, and robust new Fed consumer data on economic decisionmaking. Links related to this episo…

1
Preparing for the 3 M’s of AI, and Other Big Ideas 35:22

2M ago35:22

35:22

Glen shares interviews with Saisi Peter, Co-Founder of Casap, the 2024 winner of NACUSO’s Next Big Idea competition, and Anne Legg of Thrive Strategic Services outlines the steps credit unions must take to prepare for Generative AI. Also- Stripe unbundles and the NRF gets cranky (is that news?) Links related to this episode: Next Big Idea winner Ca…

1
Preaching the CUSO Gospel 47:02

3M ago47:02

47:02

Just back from an action-packed NACUSO Network Conference, Glen shares interviews with NACUSO CEO Ronaldo Hardy, Peacefully Founder/CEO Jennifer Good and Sarah Martin, Founder/CEO of “New CUSO of the Year” Pulsate. Also, Bitcoin’s halving leads Coinbase to double down. Links related to this episode: NACUSO: https://www.nacuso.org/ Pulsate: https://…

1
A Bluetooth for Open Banking? 33:36

3M ago33:36

33:36

Glen speaks with Financial Data Exchange Managing Director Don Cardinal about efforts to establish an industry standard to enable open banking and bid farewell to screen scraping. Also- an artistic approach to deepfakes, and cash meets its demise at Death Valley. Links related to this episode: Financial Data Exchange: https://financialdataexchange.…

1
Will Lower Broker Fees Upend the CU Mortgage Model? 43:31

3M ago43:31

43:31

John and Glen discuss the proposed National Association of Realtors settlement that many believe will dramatically alter the process of buying/selling US homes. The mortgage process could be disrupted too… for better or worse? Links related to this episode: The New York Times’ Daily podcast on the realtor fee lawsuit: https://www.nytimes.com/2024/0…

1
Mining Direct Mail for Competitive Intel 37:35

3M ago37:35

37:35

Glen speaks with Competiscan Founder/CEO Richard Goldman about the insights promotional mail can generate about events like the proposed Capital One/Discover merger. Also- more headaches at Discover, and looking into the less reported corners of the Visa/ Mastercard settlement. Links related to this episode: Competiscan: https://www.competiscan.com…

1
Scouting the Next Franchise AI Quarterback 31:51

4M ago31:51

31:51

John and Glen meet with Shastic Founder/CEO Joseariel Gomez Ortigoza about his firm’s mission to make AI less intimidating for credit unions. Also- sausage making and the Credit Card Competition Act. Links related to this episode: Shastic: https://shastic.com/ BIG’s Innovation Club: https://www.big-fintech.com/Innovation-Club/Technology Glen’s blog…

1
Consumers and Members- Unified Needs, Diverse Motivators 35:16

4M ago35:16

35:16

More highlights from the Government Affairs Conference: Filene Research Institute’s Taylor Nelms shares new research revealing credit union members’ segmented needs and desires, and Glia’s Paul Sheets on his firm’s fresh take on “Contact Center as a Service.” Also, first impressions of the EU’s new AI Act. Links related to this episode: Registratio…

1
Navigating a “Vibe-cession,” Advocating at Scale 38:37

4M ago38:37

38:37

Glen reports from America’s Credit Unions’ Government Affairs Conference- including our annual roundtable with ACU’s Economics team about an oddly disjointed consumer picture, and a conversation with CEOs Deborah Fears and James Higgins about the still-essential role played by small credit unions. Links related to this episode: The 170-page Small C…

1
AI Optimism- with a Dose of Reality 29:03

4M ago29:03

29:03

Glen chats with Generative AI’s self- described Chief Optimist (and OpenAI’s onetime Head of Go to Market) Zack Kass about how we’ve arrived at the brink of AGI, potential regulatory avenues to safeguard the technology, and why he sees more likely good than harm. Also- Elon’s latest gambit and another Easter egg in the Capital One/Discover deal. Li…

1
We Were Promised Jetpacks (But Got Deepfakes) 30:25

5M ago30:25

30:25

John recaps ten years of BIG ideas, recounts tech expectations circa 2015, and ponders the potential of AI, for better or worse. Plus- Glen wonders what happens if the Cap One/Discover deal doesn’t go through. Links related to this episode: Replay of the full BIG 10th Anniversary CU Town Hall (with video): https://www.big-fintech.com/Media?p=cu-tow…

1
Card Company Mergers: How They Started, How They’re Going 44:36

5M ago44:36

44:36

John and Glen check in with PSCU Co-Op CEO Chuck Fagan to learn about progress combining the two organizations. Plus- initial thoughts on Capital One’s proposed Discover acquisition. Links related to this episode: FAQs on the PSCU/Co-Op combination: https://www.pscu.com/combination PSCU Member Forum April 10-12 in San Antonio: https://web.cvent.com…

1
Doing (Small) Business at the Beach 38:00

5M ago38:00

38:00

From the windy shores of Miami Beach, Glen chats with Barlow Research about the often overlooked banking habits of small and mid-market businesses. Also- some fresh (and well-sourced) AI nuggets, and Chase places a contrarian bet on the future of the branch. Links related to this episode: Barlow Research: https://barlowresearch.com/index.php Deluxe…

1
Defying the DeFi Headwinds 36:44

5M ago36:44

36:44

Glen speaks with Becky Reed about a proposed new Web3-focused credit union, and how it actually represents a return to the CU movement’s roots. Also- a Whole New Worldpay, and data on some unexpected consumer payment behavior. Links related to this episode: Defy, a proposed federal credit union: https://defy.coop/ BankSocial: https://www.banksocial…

1
Credit Union New Year’s Resolutions 34:15

6M ago34:15

34:15

John shares the resolutions for 2024 he’d make as the leader of a credit union. Also, Glen discusses Klarna’s bizarre new BNPL subscription model, updates the Fed’s efforts to reduce debit interchange, and offers a differing view on data sharing. Links related to this episode: Full replay of the January 10 CU Town Hall: https://www.youtube.com/watc…

1
Has Blockchain Found a Problem for its Solution? 40:36

6M ago40:36

40:36

John and Glen share thoughts on Bitcoin’s underreported comeback and dig deeper into Generative AI’s 2024 outlook, good and bad.. Plus- more gloating about crypto price predictions, and why we should all be glad John is not the product manager for fire. Links related to this episode: Our prior 2024 predictions BIGCast (including Bitcoin’s price gue…

1
NACUSO’s Big Ideas for Credit Unions of All Sizes 33:45

6M ago33:45

33:45

Glen speaks with NACUSO CEO Ronaldo Hardy about his collaborative vision for the organization he joined last summer, and the opportunity ahead for the industry overall. Also- Fiserv’s application for a limited banking charter, and conference season begins to rev up again. Links related to this episode: NACUSO: https://www.nacuso.org/ The NACUSO Net…

1
Chatting and Generating 2024’s Fintech Predictions (hopefully intelligently) 52:55

6M ago52:55

52:55

Our annual New Years rite of passage- Anne Legg and John Janclaes join John and Glen to forecast the big fintech/credit union stories of 2024- leading to a healthy blend of consensus and spirited debate. Will Gen AI continue its rocket-like ascent or become bogged down in regulation? Will instant payments take center stage? How good were the team’s…

1
Wrapping a VERY Newsworthy 2023 39:41

7M ago39:41

39:41

2023 was so packed with major stories it’s hard to believe some are still less than a year old. Anne Legg and John Janclaes join John and Glen for a lively discussion of these events and their continuing aftermath. Links related to this episode: THRIVE Strategic Services: https://www.anneleggthrive.com/ Nymbus CUSO: https://www.nymbus.com/cuso/ Joh…

1
Cybercrooks Decide to Aim Low 35:51

7M ago35:51

35:51

John and Glen sort through what we know about the ransomware attack that knocked 60 small (under $100 million) credit unions offline, including why it should be neither a surprise nor a sign of small CU weakness. Also- updates to last week’s OpenAI coverage. Links related to this episode: CU Today’s coverage of the ransomware attack: https://www.cu…

1
Open AI's Messy First Birthday Party 46:12

7M ago46:12

46:12

John and Glen dive into the mysterious, fascinating and perhaps still ongoing Open AI governance saga, dissecting the role of concepts like effective altruism, artificial general intelligence, reinforcement learning and board responsibility (There’s a credit union tie-in, we promise.). Also, John’s special offer to Microsoft CEO Satya Nadella. Link…

1
Venturing Further into VentureTech 41:00

8M ago41:00

41:00

More highlights from the VentureTech conference: Penny Finance founder Crissi Cole on her startup’s “women-first” approach to financial planning, QCash CEO Seth Brickman on getting an offer his CUSO couldn’t refuse, and Vertice AI co-founder Mitch Rutledge on collaborating with Wellby Financial’s Richard Sowell to fuel member engagement. Links rela…

1
A Fintech Thanksgiving 2023 44:56

8M ago44:56

44:56

Continuing our annual BIGCast tradition, John and Glen are joined by Anne Legg and John Janclaes for a roundtable discussion of the credit union and fintech developments they’re most thankful for. Also- a quick look back at the Best Innovation Group’s first ten years. Links related to this episode: THRIVE Strategic Services: https://www.anneleggthr…

1
Youth Will Be Served (that’s the goal…) 40:34

8M ago40:34

40:34

Just back from last week’s VentureTech conference, Glen has interviews with a trio of founders from standout startups: Sparrow’s Harrison Hochman, Debbie’s Rachel Lauren, and Legal Karma’s Kory Kelly. Also- the PSCU/Co-Op merger, and the relentless pursuit of deposits and the elusive Generation Z. Links related to this episode: Sparrow: https://www…

1
A Wizard, a Centaur and a Regulator Walk into a Conference... 38:19

8M ago38:19

38:19

In Part 2 of our Money 20/20 coverage, Glen speaks with Guppy CEO (and Money 20/20 Wizard!) Sanjib Kalita about how Unicorns have given way to the Age of Centaurs. MSUFCU’s Ami Iceman and Prizeout founder David Metz discuss an adtech solution that leaves everyone better off, and Glen recaps other key takeaways from Vegas. Links related to this epis…

1
The Old Fintech Can’t Come to the Phone Right Now…. 43:19

9M ago43:19

43:19

Glen shares highlights from an even more rousing than usual Money 20/20, including Silicon Valley Bank’s Chief Product Officer Gagan Kanjlia on a bold branding decision, Cushion Founder Paul Kesserwani on BNPL’s awkward evolution, and Twentyfold’s William Mellis on a new fintech research platform. Also- Debit’s demolition derby and the Points Guy f…

1
A Digital-First Twin Takes Flight 27:20

9M ago27:20

27:20

Glen speaks with Doug Brown, President of Digital Banking for NCR Voyix, about the birth of a new public company, the importance of a 139-year legacy, and the continuation of a digital-first mission. Also- a debit interchange battle breaks out, and Glen gets academic. Links related to this episode: NCR Voyix: www.ncrvoyix.com Fed Debit: https://www…

1
A Look Behind the Curtain- in Real Time 19:13

9M ago19:13

19:13

John and Glen provide a special peek inside the Innovation Club, as forward thinking credit union leaders brainstorm on the opportunities presented and risks posed by the new FedNow real-time payment rails. Links related to this episode: The Innovation Club: https://www.big-fintech.com/Innovation-Club/Technology The Federal Reserve’s FedNow site: h…

1
Taking Control of the Call Center Queue 31:45

9M ago31:45

31:45

John speaks with Respell’s Harpriya Bagri about using her firm’s AI workflow tool to fight through the frustration of lost luggage. Also, Glen shares conference nuggets and ponders the meaning of the word “cashless.” Links related to this episode: Respell: https://www.respell.ai/ Harpriya’s viral tweet/video (that’s right- we said Tweet) on her los…

1
Rumors of Fintech Funding’s Demise Have Been Somewhat Exaggerated 36:34

10M ago36:34

36:34

Glen speaks with Nick Evens, President/CEO of the Curql Collective, about the process of deploying over $300 million of additional credit union capital through its strategic investment fund. Also- keeping tabs on the startups potentially vying for some of that investment. Links related to this episode: Curql Fund: https://www.curql.com/ VentureTech…

1
Battling for Eyeballs with the Big Boys 38:51

10M ago38:51

38:51

Part 2 of our Finovate recap features interviews with the founders of Best of Show winner Chimney and Top Emerging Fintech winner Union Credit. Also- Glen reveals his Best of Show ballot and the Credit Card Competition Act takes to the airwaves. Links related to this episode: Chimney: https://chimney.io/ Union Credit: https://www.unioncredit.app/ F…

1
Finovate’s Window into an Evolving Landscape 36:51

10M ago36:51

36:51

Glen’s annual recap of the 66 demos at Finovate Fall includes interviews with standouts Wysh and CD Valet, reflections on each of the six Best of Show winners, and observations on recurring themes across the agenda. Also, the unexpected return of Silicon Valley Bank. Links related to this episode: Finovate: https://informaconnect.com/finovatefall/ …

1
Would You Like Logic with That? 35:30

10M ago35:30

35:30

John and Glen weigh in on a wide array of current topics- bringing AI to the drive-thru, connecting DragonCon to credit unions, and anticipating the new Elon Musk autobiography. Also, John still sees potential in digital twins and Allen Iverson sees a new career angle. Links related to this episode: The Meaning of Life, according to Hardee’s: https…

1
CU Relief for Ukraine 28:19

11M ago28:19

28:19

Glen speaks with Great Lakes Credit Union CEO Steven Bugg about a collaborative grassroots initiative to deliver relief to Ukrainian citizens, and how CUs nationwide can participate. Also- the only state that prohibits consumers from pumping their own gas passes a new law on…credit card surcharging. Links related to this episode: The CU Relief Fund…

1
The CUNA/NAFCU Merger- An Inside View 27:38

11M ago27:38

27:38

CUNA Board Vice-Chair and Cornerstone League CEO Caroline Willard shares her inside perspective on the pending CUNA/NAFCU merger. Also- Glen compares financial and grocery self-service, shares a new avenue for credit unions to aid Ukraine, and John checks an item off his bucket list. Links related to this episode: Caroline’s recent CU Insight artic…

1
The Inside Pitch on Fintech South 33:50

11M ago33:50

33:50

An insightful chat with Cardlytics’ co-founder and former CEO Lynne Laube- now a partner with Valor Ventures- and Fintech Catalyst Robert Daniel of Georgia Tech’s ATDC, about September’s exciting startup competition including a few pitch tips from insiders. Also, Glen’s thoughts on PayPal’s new stablecoin and the Premier League’s payments connectio…

1
Fintech- Hotter than the Headlines 41:53

11M ago41:53

41:53

Glen talks with Finovate’s Greg Palmer about the bumper crop of 60+ fintechs demoing at its September event despite widespread reports of a “funding freeze.” Patrick Sells, CEO/Co-Founder of True Digital (one of the presenting companies) joins to shed light on its collaborative vendor optimization platform. Also, reaction to the CUNA/NAFCU merger. …

1
The More Things (Inter)Change… 27:42

12M ago27:42

27:42

The latest on the Credit Card Competition Act, FedNow’s launch, and two credit union CEOs share their perspectives on deploying ChatGPT. Plus Glen actually says something (kind of) nice about Elon. Links related to this episode: Last week’s full CU Town Hall session: https://www.youtube.com/watch?v=djZgiutF_JM BIG’s crowdsourced initiative to help …

1
Pulling at the Threads… and at Generative AI, and CBDCs 42:38

12M ago42:38

42:38

John and Glen tackle a variety of timely topics, including the chances for a “Twitter slayer” and social media interoperability, the ever-evolving ChatGPT/GenAI landscape, and increasingly bizarre attitudes surrounding CBDCs. Also- clone marriage and orcas as influencers. Links related to this episode: The Center for AI Safety: https://www.safe.ai/…

1
Loyal, but Open to Persuasion 30:31

12M ago30:31

30:31

Glen speaks with Market Intelligence Lead Rachel Huber about Marqeta’s 2023 State of Payments Report. And in a BIGCast first Glen reviews the recent UK film “Bank of Dave” - which virtually screams “credit union.” Links related to this episode: Marqeta’s 2023 State of Payments Report: https://www.marqeta.com/resources/2023-state-of-payments Bank of…

1
Let’s Get Ready to Fargo… 27:39

1y ago27:39

27:39

John and Glen discuss Wells Fargo’s foray into Generative AI, Elon Musk and Mark Zuckerberg’s foray into the cage, and BIG’s effort to share credit union AI best practices. Links related to this episode: Wells Fargo’s new “virtual assistant” app feature: https://www.youtube.com/watch?v=OPaEjVN11c4 Musk vs. Zuckerberg: https://www.theverge.com/23773…

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Communitybank Podcasts

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