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Building better software, one incident at a time. Host Kevin Riggle talks with software engineers about that time they broke production. Whether you're an industry professional, or just curious about what makes the modern Internet run and what happens when it breaks, we bring you stories you haven't heard elsewhere. This is the audio version of the podcast. Watch on YouTube: https://youtube.com/@critical-point Produced by Complex Systems Group (https://complexsystems.group). Part of Critical ...
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What is the role of a CISO (Chief Information Security Officer)? - Melanie Ensign - Bonus
17:28
17:28
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17:28
Host Kevin Riggle interviews Melanie Ensign, former Global Head of Security, Privacy, & Engineering Communications for Uber, about what the role of a CISO (Chief Information Security Officer) is. (Hint: It's not being the smartest security person in the room.) Bonus episode from https://warstories.criticalpoint.tv/episodes/the-reporter-called-her-c…
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He Won George Hotz's Money - Andrey Petrov
58:57
58:57
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58:57
Host Kevin Riggle interviews Andrey Petrov about three different incidents he was involved with: A programming mistake in high school that filled its alumni's email inboxes, a Twitter analytics site he built that got co-opted as part of a phishing scam, and how he won a bug bounty on the Ethereum blockchain rollup prototype developed by superstar h…
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The Reporter Called Her Christmas Day - Melanie Ensign - Bug Bounty & Incident Management
56:39
56:39
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56:39
Kevin Riggle interviews Melanie Ensign (Discernible Inc.), former Global Head of Security, Privacy, & Engineering Communications for Uber, about building good bug bounty programs, incident management processes, and one especially memorable Christmas morning. Melanie's company: https://discernibleinc.com/ LinkedIn: https://www.linkedin.com/in/melani…
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The Future Is (Literally!) Bright - How Infrastructure Works, by Deb Chachra - Climate, Energy, & the Future
1:15:38
1:15:38
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1:15:38
Kevin Riggle interviews Deb Chachra, professor of engineering at Olin College and author of HOW INFRASTRUCTURE WORKS about climate change, the housing crisis, the green/sustainable energy transition, and how we can build a better world for ourselves and everyone around us. BUY DEB'S BOOK! https://criticalpoint.tv/infrastructure Deb's Twitter: https…
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Was Akamai the Velvet Underground of Site Reliability Engineering (SRE)? - Abhijit Mehta - Bonus
12:53
12:53
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12:53
Kevin Riggle interviews Abhijit Mehta about Akamai and its role in the history and development of Site Reliability Engineering (SRE). Bonus episode outtake from https://warstories.criticalpoint.tv/episodes/he-broke-turkish-twitter-abhijit-mehta Abhijit's Twitter: https://twitter.com/AbhijitCMehta Abhijit's LinkedIn: https://www.linkedin.com/in/meht…
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He Broke Turkish Twitter - Abhijit Mehta
1:05:58
1:05:58
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1:05:58
Kevin Riggle interviews Abhijit Mehta, who tells how one tiny dot made almost made a massive difference to Twitter's Turkish ad revenue. Abhijit's Twitter: https://twitter.com/AbhijitCMehta Abhijit's LinkedIn: https://www.linkedin.com/in/mehtaabhijit/ Chapters: (00:00) - Intro (01:25) - How did you find yourself in a place where you could break pro…
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She Missed the Overnight Push! - Julia Lunetta
52:12
52:12
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52:12
Kevin Riggle interviews Julia Lunetta, who tells us how an ostensibly minor change caused her employer, a financial institution (Upromise Investments), to miss its overnight reconciliation with its banks. Credits: Emoji artwork is provided by Emojitwo (https://emojitwo.github.io/), originally released as Emojione 2.2 (https://www.emojione.com/) by …
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She Made Dropbox Give the Internet Free Watermelon? - Kate Rudolph
54:35
54:35
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54:35
Kevin Riggle interviews Kate Rudolph, who tells how a rolled back commit on her intern project resulted in Dropbox, her employer, offering free watermelon to the entire Internet. Credits: Emoji artwork is provided by Emojitwo (https://emojitwo.github.io/), originally released as Emojione 2.2 (https://www.emojione.com/) by Ranks.com (http://www.rank…
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He Locked Players Out On Launch Day - Zachery Johnson
1:24:55
1:24:55
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1:24:55
Kevin Riggle interviews Zachery Johnson, who tells how an innocent command doomed the database servers and locked players out of Diablo II: Resurrected on Day 2 of launch. Blizzard's blog post on the incident: https://us.forums.blizzard.com/en/d2r/t/diablo-ii-resurrected-outages-an-explanation-how-we%E2%80%99ve-been-working-on-it-and-how-we%E2%80%9…
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Twelve Lines of Code Took Down the Whole Company - Patrick O'Doherty
1:01:06
1:01:06
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1:01:06
Kevin Riggle interviews Patrick O'Doherty, who tells how a seemingly-simple configuration change one Friday morning led to a massive outage. Patrick's web site: https://patrickod.computer Credits: Intro & outro - "Senpai Funk" by Paul T. Starr. Used with permission. https://soundcloud.com/ptstarr Critical Point logo and wordmark designed by Timothy…
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He Broke (part of) The Internet - Willie Williams
47:12
47:12
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47:12
Kevin Riggle interviews Willie Williams, who tells the story of the time he accidentally took down a major site while an intern at Akamai. Willie's Twitter: https://twitter.com/bigwilliestyle Credits: Intro & outro - "Senpai Funk" by Paul T. Starr. Used with permission. https://soundcloud.com/ptstarr Critical Point logo and wordmark designed by Tim…
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