show episodes
 
80% of businesses believe they deliver 'superior' customer service, yet only 8% of their customers agree. That's mad! You could drive a freight train through that statistic. And this is exactly why we created this podcast. Businesses need a whack across the head on where money is leaking (or in some cases gushing) out in the form of fair to middling customer interaction that creates indifferent customers. We're going to show you how to increase profits with zero or low cost tactics to retain ...
 
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show series
 
Coming up in this week's episode: Update on Covid-19 Vaccine Passports, EU/UK Data Adequacy Decision - is the EU dragging its heels on ratification? Facebook data breach update, LinkedIn data breach exposes details of 500 million members, NHS Scotland freedom of information request shows the scale of data breaches, US Universities affected by Accce…
 
Coming up in this week's episode: Pubs annoyed at extra data collection requirements after Covid, Vaccine Passports - are they the future for hospitality? ICO rules DPIA essential if employers ask staff for mandatory Covid-19 tests, Age Appropriate Design Code update, Booking.com fined for not notifying DPA of data breach within required 72 hours, …
 
Coming up in this week's episode: BA digital vaccination passports, John Whittingdale MP enters EU-UK GDPR adequacy debate, Fatface try to keep their data breach under wraps, Shell data breach, Israel elector data revealed in breach, Ireland Dept for Children suffers data breach, Transform Hospital Group face legal action after data breach, Apple b…
 
Coming up in this week's episode: Birmingham City Council data breach exposes details of vulnerable children, Stuttgart FC data breach, Fastway Couriers data breach reveals details of over 400,000 customers, Irish DPC criticised by EU for not enforcing GDPR, UK hauliers must refresh their driver DVLA consent, Singapore update their data protection …
 
Coming up in this week's episode: Covid-19 Vaccination Passports take another step forward, UK hints at business-friendly changes to GDPR, Microsoft Exchange security flaw exposed, New Years Honours data breach, Williams F1 2021 car launch interrupted by data breach, Avon and Somerset Police pay £7000 in damages after data breach, Amca negotiates d…
 
Coming up in this week's episode: NHS found to not be using hospitality QR Code data as part of Track and Trace, European Medical Bodies issue agreement with UK/EU Data Adequacy, Gosport shop worker subject to Covid19 test data breach, Interview with Dawn Morton-Young, HR Consultant and founder of Employee Angels, Sita data breach affects Star Alli…
 
Coming up in this week's episode: Vaccination Passports - good idea or pipedream? YSoft produce Covid-19 solution to sharing printers, Do teacher's need to give consent for home cchooling via Zoom? UK Charities face double whammy from EU Donors, Clubhouse data breach, Nurserycam data breach, Npower withdraw mobile app after data breach, Bombardier …
 
Coming up in this week's episode: An exclusive interview with Dr Jacqui Taylor, in which we discuss Clubhouse GDPR compliance and data security, the US Privacy Shield and Schrems II and EU/UK data adequacy agreements, EU Commission issues draft Data Adequacy Ruling for UK, Aaron Banks and Leave.eu lose appeal against data breach penalty, Scottish B…
 
Coming up in this week's episode: Could COMB be the largest data breach ever? WordPress responsive menu plugin opens backdoor for data breaches, Competition and Markets Authority sees an increase in data breaches, Email breaches can be expensive, UK PNC Home Office data breach update, Experian denies data breach at Serasa, Brazil, Calendar booking …
 
Coming up in this week's episode: NHS Track and Trace data breach, EGBA issue statement on EU / UK data transfer, Briitish Airways data breach claimants are given 2 months to join the class action, Foxtons Estate Agents data breach update, Phone numbers from Facebook data breach used by fraudsters, Stormshield data breach, ICO Child-Friendly Code, …
 
Coming up in this week's episode? Homeworking GDPR - results of a ShredIT survey, GDPR implications of monitoring employees who are working from home, What GDPR training you should undertake while Covid-19 pandemic is prevalent, Australians wanting to return from UK hit by data breach, Which GDPR policies should you update first for UK GDPR? Data P…
 
Coming up in this week's episode: Pimlico Plumbers, Covid19 vaccination and employer's rights, Which countries does the EDPB consider adequate for GDPR? Guernsey and UK GDPR adequacy, GDPR penalties up 39% year on year, ICO reopens adtech investigation, Ireland Government and the Mother and Child homes, Hackney postal electors are asked to register…
 
Coming up in this week's episode: GDPR compliance when working from home during Covid-19 lockdown, GDPR changes continue after the end of Brexit transition, Capital Business Media relocates to Ireland to avoid UK-EU data transfers, Leave.EU moves to Ireland and faces calls for investigations into GDPR breaches, Advocate General CJEU pronouncement i…
 
Coming up in this week's episode: Rhombus CCTV detection of face masks, EDPB issues updated US data transfer guidance, Estate Agents and Employment Agencies face data transfer woes, Data Breach handling in the post-Brexit world, Capitol insurrection and subsequent data breach, Cybersecurity training, BA data breach update, Blackpool data breach, No…
 
Coming up in this week's episode: GDPR after completion of the EU/UK Brexit trade deal, T-mobile data breach, Kawasaki data breach, Walmart facing legal action for data breach it denies ever happened, Schrems II update with latest steps required to remain compliant, Ledger data breach, Data broker selling millions of data records, Romwe data breach…
 
Coming up in this week's episode: Should you keep details of employee's Covid-19 Vaccinations? School Covid-19 tests and GDPR implications, DHSC update on Covid-19 test result data handling, Facebook moves UK user data to California, Interview with Dr Jacqui Taylor, whose work has affected over 1/3 of the world's citizens, Brexit and UK third count…
 
Coming up in Episode 122 of the GDPR Weekly Show: Results of GDPR Awareness Survey of people now working from home, EU Drugs Regulator data breach, VST Enterprises released Covid19 digital passport, EU data arrangements after 1st January revisited, Channel Islands - how GDPR changes after 1st January, UK Scientific Research community worried by UK …
 
Coming up in this week's episode: Covid19 test and trace update, Wearable covid-19 tracking device released in Ireland, countme.ie app released, Pension Funds regulator urges Brexit action, Brexit transition period ends in 4 weeks, Kent and Medway Integrated Health and Social Care record, Sheffield City Council says human error most common cause of…
 
Coming up in this week's episode: Update your Employee Privacy Policy to account for Covid19, Retail and Leisure venue considerations as England Lockdown ends, Update on Manchester United data breach, Spotify changes passwords after data breach, Sophos data breach, Carrefour fined for multiple GDPR breaches, NHS Highland data breach, Bristol City C…
 
Coming up in this week's episode: Covid19 update on GDPR requirements for Track and Trace, Sheffield City Council hides behind GDPR re school Covid19 numbers, Delaware Public Health data breach of Covid19 records, Manchester United data breach, Animal Jam massive data breach, Glofox data breach, Canadian Privacy Protection Act starts its path throu…
 
Coming up in this week's episode: Guidance issued re Occupational Health data, Covid 19 App data retention rules, Public Health Wales accept GDPR report recommendations, Ticketmaster face £1.25m penalty for GDPR breach, 1 and 1 win appeal against GDPR penalty, Twitter data breach investigation nears conclusion, Guernsey legal firm fined after data …
 
Coming up in this week's episode: NHS Covid19 Proximity App - should you enforce its use in your workplace? USB Keys and their safe disposal, ICO RTB enquiry ends abruptly but faces legal action, Oracle and Salesforce action could result in £150 to every UK Internet user, Irish Prisons biometric access not complliant, UK Cabinet Office data breach,…
 
Coming up in this week's episode: Marriot Hotels and ICO agree £18.2 million penalty for data breach, Experian served with GDPR Enforcement Notice by ICO, Uber face class action in Amsterdam Court over 'robo-profiling', Scottish Ambulance Service suffer data breach, Gothenberg security company have data breach, Finnish psychotherapy unit data breac…
 
Coming up in this week's episode: Details released of data requirements for Covid-19 testing providers, Remote employee monitoring - a note of caution, Foxtons Estate Agents data breach, Stormont data breach, Legal battle in Irish Republic, does Mother and Baby Homes investigation have right to override GDPR, DPC investigates Facebook & Instagram h…
 
Coming up in this week's episode: Update on NHS Track and Trace QR Codes and data collection and retention, Wick man unhappy with response of NHS Highland to Covid-19 FOI request, British Airways penalty reduced to £20 million, Belgian DPA rules IAB code of practice inadequate, Your Lawyers initiate class action against Virgin Media, Carnival Cruis…
 
Coming up in this week's episode: Covid-19 Temperature Checks and GDPR, Tesco finds difficulty informing staff of positive Covid-19 test, Home Working DPIA - what you should consider, Department for Education receives a damning audit report from ICO, Crown Prosecution Service reports over 1500 data breaches in 12 months, Docsketch data breach, Ardo…
 
Coming up in this week's episode: Blackbaud admits data breach may have contained customers financial details, H&M fined for holding too much data on their employees, Greater Manchester Police data breach, Kylie Jenner online store suffers data breach, Basingstoke and Deane Council declare data breach, Belgian DPA goes to CJEU for permission to pur…
 
Coming up in this week's episode: Covid19 guidance for shops and hospitality venues, GDPR Phishing Scam, AirBnB suffer new data breach, Shopify data breach update, Stone Refurb data breach leads to credit card fraud, School data breaches involving physical documents, Babylon Health data breach update, Universities face class action after Blackbaud …
 
Coming up in this week's episode: Covid19 data gathering now law for bars, pubs, restaurants and other leisure venues, Public Health Wales suffers Covid-19 data breach, Employer guidance on carrying out employee Covid-19 checks, Working from home - some thoughts on best practice, Northern Ireland Historic Abuse inquiry data breach update, Warner Mu…
 
Coming up in this week's episode: Test and Trace data collection by hospitality and leisure establishments becomes mandatory, Virtual Mailroom data breach affects businesses and local authorities, ICO reports 34% increase in reports by Whistleblowers, Northern Ireland Historical Abuse Inquiry data breach, Northumberland County Council data breach c…
 
Coming up in this week's episode: Warner Music data breach exposes customers' payment card details, New South Wales drivers licence details in data breach, Finland Kela apologises for paper data breach, Barrister uses GDPR to extract job interview comments, Telmate data breach exposes prisoner data, Uber data breach cover-up update, Morgan Stanley …
 
Coming up in this week's episode of the GDPR Weekly Show: ICO responds to letter from cross-party group of MPs, Sam Smiths brewery not taking part in track and trace as it claims it breaches GDPR, Covid19 vaccine studies being hampered by GDPR, Blackbaud faces class action over data breach, Watford Community Housing faces legal action from tenants …
 
Coming up in this week's episode of the GDPR Weekly Show:- Freepik data breach, Carnival Cruises data breach, Ritz Hotel London data breach, Marriott Hotels face class action after data breach, University of Brighton data breach, Experian South Africa data breach, DPC provides update on Twitter investigation, TikTok faces GDPR compliance investigat…
 
Coming up in this week's episode of the GDPR Weekly Show: Salesforce and Oracle to be sued over their involvement in contextual advertising tracking, South Wales Police facial recognition ruled unlawful by UK Court of Appeal, Ofqual investigated by ICO over algorithm used for calculation of Covid-19 affected exam grades, Elizabeth Denham in Canada …
 
Coming up in this week's episode of the GDPR Weekly Show: Covid19 GDPR Compliance Survey from the hospitality industry, ICO issues Exam script exemption update, British Dental Association data breach, Hope House Childrens Hospice part of Blackbaud data breach, Basingstoke Hospital data breach, Marriot Hotels data breach update, British Airways data…
 
Coming up in this week's episode: Blackbaud data breach update, Twitter data breach update, EU Doctors call for tests to ensure GDPR contact tracing apps are compatible, GDPR Compliant Covid 19 tests, Eat out to Help Out raises GDPR issues, Over 50% of Universities had data breach in last 12 months, Flintshire Local Development Plan suffers data br…
 
Coming up in this week's episode of the GDPR Weekly Show: UK Track and Trace system reported to ICO over GDPR breach, Update on Irish Covid-19 Contact Tracking app, Teenage hacker infiltrates Western Australia Coronavirus database, RBS data breach reported by ex-employee, Blackbaud data breach targets UK, US and Canadian universities, EDPB BCRs gui…
 
Coming up in episode 100 of the GDPR Weekly Show: EU-US privacy shield struck down by CJEU in SchremsII Case, School guidance following Covid-19, Twitter data breach, South East Coast Ambulance data breach, PCIPAL survey results, MGM data breach exposes more victims, Singapore data protection law update, 2nd IT contractor arrested over Landmark Whi…
 
Coming up in this week's edition of the GDPR Weekly Show: Covid19 tracking apps international comparison, Racial discrimination causing data breaches in Irish meat packing plants, AI cameras and their use in the fight against Covid19, NHS Orkney data breach, Equifax data breach update, Whitehall data breaches reported in 2019/20, Clearview AI inves…
 
Coming up in this week's episode of the GDPR Weekly Show: Covid19 update on GDPR implications for hospitality venues, Review of GDPR compliant tracing apps to capture NHS Track and Trace data, Matt Hancock faces legal action over no DPIA for Track and Trace, Ransomware which reports you for GDPR breach, Facebook data breach, ONS identifies UK cyber…
 
Coming up in this week's episode of the GDPR Weekly Show: PHE reduces data retention time for data collected through NHS Covid-19 track and trace programme, GDPR and pubs reopening following Covid-19, Employee temperature checks and GDPR implications, Exam script exemption remains after Covid-19, Billon Group Covid19 Certification System wins grant…
 
Coming up in this week's episode of the GDPR Weekly Show: UK drops NHS Covid19 tracking app, Coronavirus mass surveillance could continue in future, Babylon medical confirm GP data breach, Google loses GDPR penalty appeal, EDPB issues UK GDPR post-Brexit adequacy warning, Hungarian ICO issues GDPR penalty for website vulnerability, ICO issues AI Gu…
 
Coming up in this week's episode of the GDPR Weekly Show: Sheltered employees returning to work and the GDPR implications, GDPR implications of redundancy, Belgian DPA rules Covid19 temperature readings unlawful, Matt Hancock's GP suffers data breach, Dr Poulter MP has a data breach, A1 Telekom Austrian ISP data breach, Austrian GDPR penalty annull…
 
Coming up in this week's episode of the GDPR Weekly Show: EDPB issues new guidance on GDPR overrides in response to Covid-19 pandemic, GDPR issues on returning to work after the Covid-19 pandemic, Serco data breach update, Hairdressers and beauty salons new way of working and staying GDPR compliant after Covid-19, Open Banking after Covid-19 and GD…
 
Coming up in this week's episode of the GDPR Weekly Show:- Covid19 Track and Trace Privacy Notice shows Public Health England will retain data longer than expected, Two UK companies release Covid19 Digital Health Passport, Welcome to the new normal after Covid 19, NI Historic Sex Abuse Inquiry Data Breach, EU Parliament confirms Data Breach, Easyje…
 
Coming up in this week's episode of the GDPR Weekly Show: Easyjet data breach affects 9 million customers, GDPR not secure enough for Covid19 tracking says Joint Committee on Human Rights, Serco data breach affecting Covid-19 trackers, Workforce data breach affecting Covid-19 trackers, HSE data breach affecting Covid-19 app, EU Parliament alleged d…
 
Coming up in this week's episode of the GDPR Weekly Show: Covid19 data scams, phishing attacks and data breaches, Covid19 tracking app update, 1 in 10 remote workers believe they are not GDPR compliant, EU Commission investigates Hungarian action as a result of Covid19, Spending on compliance using up 40% of IT Security budgets and 43% of organisat…
 
Coming up in this week's extended edition of the GDPR Weekly Show: Guidelines on collecting Covid19 employee data as employees return to work after lockdown, Hungarian Government overrules GDPR while state of emergency in place, House of Commons committee finds NHS Covid19 Tracking App not suitable for widespread use, Interview with Hayes Connor, s…
 
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