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“we need to have a podcast together” is the millennial “dude, we should totally start a band” (copyright: @severalcrows) - Unter diesem Motto nimmt sich die Boyband, bestehend aus Florian Barnikel und Patrick Wira ihrem ersten Comedyprojekt an. LISTEN!
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Matt McGachy, the vocalist of extreme metal band Cryptopsy, interviews fellow metal musicians about their life & music while sharing a craft beer on his metal podcast Vox&Hops. Here’s your chance to sneak backstage to share a brew & discover exactly what your favourite rockstars are like behind their personas. Matt has been the front man of the legendary Death Metal Band Cryptopsy since 2007. With them, he has contributed to 2 full length albums, 2 EPs & toured all over the globe playing mas ...
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With close to 500 episodes and counting, Working Drummer Podcast is the source for those interested in what it’s like to be a professional drummer. Hosted by Matthew Crouse and Zack Albetta, Working Drummer covers it all with a dynamic range of pro drummers who represent many different genres and scenes. Each weekly interview features a different performer, sometimes with a less recognizable name, but always with an impressive and distinct body of work. This unique approach has garnered a lo ...
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Chanting and Recitations for Ganesha Elevating Mantras, Kirtans and Shlokas in praise of Ganesha, the elephant-headed God. Recordings from Yoga Vidya Ashram Germany.
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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing te ...
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The Bright Magic Podcast is the official companion series to the new album Bright Magic from Public Service Broadcasting. Across six episodes, released weekly from 5 October, J Wilgoose Esq and writer Rory MacLean take us on a journey through Berlin, the city that inspired the album, touching upon its history, its inhabitants, and the artworks created there. Rory MacLean’s best-selling book Berlin: Imagine a City was a source of inspiration for J Wilgoose Esq as he moved from London to Berli ...
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The Interesting Choice with Bill Muir AKA SGT Vegan
55:40
55:40
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Bill Muir AKA SGT Vegan & I have a conversation about being a vegan activist and so much more. Throughout this chat, Bill drank a Liquid Death Sparkling Water while I enjoyed Pitch Black North x Cryptopsy's "Nun So Vile" the black tea with lavender and hops. This is a Heavy MTL presents Vox&Hops episode! Heavy MTL is Montreal's premier metal promot…
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The customer isn’t always right - Interview with Daphne Costa Lopes of Hubspot
49:08
49:08
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Today’s interview is with Daphne Costa Lopes, Global Director of Customer Success at HubSpot. Daphne joins me today to talk about customer success, why the customer isn’t always right, how siloed systems inhibit the delivery of tailored experiences, and what brands should be doing more of to drive customer-led growth. This interview follows on from…
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479 - Jamie Eblen: Playing on Broadway's "The Outsiders," Stylistic Authenticity in Music Theatre, Investing Yourself in a Process
1:27:08
1:27:08
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Jamie Eblen is currently on the new hit Broadway musical The Outsiders, which just won the Tony award for best new musical. He also originated the drum chair for the smash hit Dear Evan Hansen, which also won best new musical Tony as well as the Grammy for best original cast recording. He has collaborated with acclaimed artists such as Jason Robert…
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The Namaste Era with AJ Good of The House of Masks
48:59
48:59
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48:59
AJ Good of The House of Masks & I have a conversation about the soundtrack of his youth, his 1st shows, masks, creating The House of Masks, Palefest and how he Fights the Hops. Throughout this chat, AJ drank a Cola while I enjoyed Pitch Black North x Cryptopsy's "Nun So Vile" the black tea with lavender and hops. This is a Heavy MTL presents Vox&Ho…
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There needs to be a really tight relationship between business strategy and target state architecture - Interview with Cale Urwin of Bupa
26:07
26:07
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26:07
Today’s interview is with Cale Urwin, Director, Data, Digital & Marketing Health Services at Bupa. I caught up with Cale recently at PegaWorld in Las Vegas to talk about what stood for him at the event and how Bupa has evolved its customer engagement story and Customer Decision Hub capabilities in Australia from outbound to digital management and s…
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478 - David Chiverton: Leading by Example, Double Drumming in the Band - Smoogies, Learning to Sound Like a Pro
1:38:14
1:38:14
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David Chiverton is a Miami Florida native who continues to work and live in south Florida. The cultural diversity in Miami as well as his upbringing in the gospel church both played a heavy role in shaping him into the musician he is today. He has toured internationally with various major talents such as Lauryn Hill, Jon Secada, Donnie McClurkin an…
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Into the Netaverse with Brittney Slayes of Unleash the Archers
30:36
30:36
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Brittney Slayes of Unleash the Archers & I have a conversation about becoming a mother, Phantoma and how she Fights the Hops. Throughout this chat Brittney drank Main St. Brewing’s "Hula Hula" the Pink Guava Passionfruit Sour while I enjoyed Kahnawake Brewing's "Whitestone" the 11% Barrel Aged Imperial Stout. This is a Heavy MTL presents Vox&Hops e…
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477 - Charles Ruggiero: Playing Alongside Gadd, Maintaining Humanity and Individuality in the Digital Age, Sobriety and Creativity
1:52:43
1:52:43
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Charles Ruggiero has been active since the early 90s, cutting his teeth on the New York jazz scene and landing his first big gig with Chuck Mangione. His New York cohort included such future giants as Joshua Redman, Peter Bernstein, Jane Monheit, Brad Mehldau, and Chris Potter, to name a few. In addition to his jazz exlpoits, Charles found a home o…
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The ongoing decline of brand loyalty, what’s driving it and what should be done about it - Interview with Simon Morris of ServiceNow
45:06
45:06
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Today’s interview is with Simon Morris, the Area Vice President of Solution Consulting at ServiceNow. Simon joins me today to talk about ServiceNow’s new Consumer Voice Report 2024, the ongoing decline of brand loyalty, what’s driving it, why “The future of customer experience is high-tech meets high-touch” and some of the biggest lessons coming ou…
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Suffer & Survive with Anthony Barone of All That Remains
53:37
53:37
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Anthony Barone & I have a conversation about his 1st beers, the soundtrack of his youth, his 1st shows, stepping in to play with bands, working with Christian Donaldson, writing drums & how he fights the hops. Throughout this chat, Anthony drank Other Half's "Forever Ever" the 4.7% Double Dry Hopped IPA while I enjoyed Kahnawake Brewing's "High Ste…
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476 - MUSIC CITY DRUM SHOW CLINICIANS: Dre Energy, Greg Hersey, Hayley Cramer, Dante "Taz" Roberson, Jaheim Lee
1:28:16
1:28:16
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In this episode we provide a preview of five of the six clinicians that will be performing for the 2024 Music City Drum Show in Nashville TN. The clinicians are Dre Energy, Greg Hersey, Dante "Taz" Roberson, Jaheim Lee, Hayley Cramer.By Working Drummer
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Collaborating with Marius Prins & Jordi van Putten of Throwing Bricks as well as Shira van der Wouden of Ontaard
52:15
52:15
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52:15
Marius Prins & Jordi van Putten of Throwing Bricks as well as Shira van der Wouden of Ontaard & I have a conversation about their 1st beers, the soundtrack of their youths, their musical journeys, their split "Oud Zeer" & their hangover cures. Throughout this chat, Marius drank Kopparberg's Apple Lime & Strawberry Cider, Jordi & Shira both drank Va…
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We've only just scratched the surface of artificial intelligence - Interview with Peter van der Putten of Pega
27:24
27:24
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Today’s interview is with Dr Peter van der Putten, who is Director of the AI Lab at Pega and assistant professor of AI at Leiden University in The Netherlands. I caught up with Peter at the recent PegaWorld to talk about his highlights from the event, how to think about AI using a left/right brain thinking metaphor and what’s coming next in the ent…
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475 - Josh Bailey: His New Touring Gig with Ben Platt, Running Tracks and Ears from the Drum Chair, Studying with Dafnis Prieto
1:25:33
1:25:33
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Josh Bailey has been in New York for ten years, with a wide variety of live and session work to his credit. He is on staff at Studio G (Brooklyn based recording studio), recording drums and percussion for industry and independent artists & producers, and is currently subbing on Broadway's & Juliet and The Outsiders. He has acted as music director a…
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Filling In with Travis LaBerge of Splattered & Almost Dead
55:23
55:23
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Travis LaBerge of (Splattered & Almost Dead) & I have a conversation about his 1st beers, the soundtrack of his youth, his 1st shows, filling in for bands, being a metal dad, how he fights the hops and his hangover cure. Throughout this chat, Travis drank Ghost Town Brewing's "Inhume" the 7% West Coast IPA while I enjoyed Messorem's 6.3% IPA with N…
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Listening and taking action at scale - Interview with Ron Secrist of Citi and Christina Sansone of Dish
30:41
30:41
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30:41
Today’s interview is a combo podcast in which I interview (separately) Ron Secrist, Managing Director, Head of Client Experience at Citi, and Christina Sansone, Vice President of CX Transformation at Dish. I met both of them when I attended Qualtrics’ X4 Summit in Salt Lake City last month and talked to them about their Qualtrics journey, what they…
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474 - Dre Energy: The Different Scenes in Las Vegas, Playing the Cirque du Soleil’s Quidam show, The Power of Relationships
1:21:23
1:21:23
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Dre Energy is a native of St. Louis MO, and was inspired a very early age by friends and family at his church to play drums. When the opportunity struck, he found his way to Las Vegas and began performing with Cirque du Soleil’s Quidam show where he held the drum chair from 2010 to 2016. During that time he learned so much about the industry and to…
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Striving for More with Ryan Felps of Summoning the Lich
58:17
58:17
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58:17
Ryan Felps of Summoning the Lich & I have a conversation about his 1st beers, being mostly sober, the soundtrack of his youth, picking up the guitar, "Under the Reviled Throne", being a mechanic and how he fights the hops. This is a Heavy MTL presents Vox&Hops episode! Heavy MTL is Montreal's premier metal promoter. They host one of North America's…
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473 - Larry Aberman: Making a Late Move to Nashville, Ways to Stay Present, Getting Feel Right at the Source
1:22:35
1:22:35
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Larry Aberman has achieved in-demand status in New York, LA, Las Vegas, and Nashville recently moved to Nashville after a 12 year stint on the Cirque du Soleil show Zoomanity. Since moving, he has gotten busy playing with jazz, country, and everything in between, with Mandy Barnett, Pat Coil and others. In this episode, Larry talks about: How the t…
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How to get 2.7mln ‘Mom & Pop’ stores to adopt a new distributive trade platform - Interview with Prashaant Huria of Unilever
40:25
40:25
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40:25
Today’s interview is with Prashaant Huria, who is the Chief Technology Officer for Unilever’s Digital Distributive Trade business. Prashaant and I connected after he spoke at Adobe’s Global Summit in Las Vegas back in late March. We talked about how they got 2.7mln ‘Mom & Pop’ stores to adopt a new distributive trade platform that Prashaant and his…
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Two Juno Winners Walk Into a Bar with Dan Cleary of Striker
57:56
57:56
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Dan Cleary of Striker and I have a conversation about his craft beer evolution, the truth behind the Junos, being an independent band, "Ultrapower", channeling the 80s, writing hooks and so much more. Throughout this chat, Dan drank Blindman Brewing's "Five of Diamonds Pilsner" while I enjoyed L'Amère à Boire's "Rauchbier". This is a Heavy MTL pres…
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472 - Bart van der Zee: Host of the Drum History Podcast, Connecting with the Drumming Community, Meeting Charlie Watts
1:18:28
1:18:28
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Drum History Podcast was created in October of 2018 and has been on a journey to document the history of the drums ever since. Topics range from the very early beginnings of man’s involvement with percussion up to modern day innovations that are changing the drum industry. The show has seen major growth since its launch and has become a resource fo…
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Lessons learnt from testing Copilot for service across tens of thousands of service engineers - Interview with Jeff Comstock of Microsoft
44:43
44:43
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44:43
Today’s interview is with Jeff Comstock, CVP of Dynamics 365 Customer Service at Microsoft. Jeff joins me today to talk about Co-Pilot for Service, the impact it is having on the agent experience and also customer/business outcomes, their experience trialling it extensively with their own customer service engineers, how their early adopter clients …
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Post-Metal with Sarp Keski of Bipolar Architecture
39:07
39:07
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Sarp Keski of Bipolar Architecture & I have a conversation about his 1st beers, the soundtrack of his youth, Turkey's Metal Scene, Post-Metal, Pelagic Records and his hangover cure. Throughout this chat Sarp drank a Coca-Cola while I enjoyed Boréale's "Nord-Est" the 6.5% NEIPA. This is a Heavy MTL presents Vox&Hops episode! Heavy MTL is Montreal's …
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471 - Adam Marcello: The MD Role, His LA/Katy Perry Chapter, Splitting time between the US and Ireland, His New Teaching Role at Berklee
1:08:50
1:08:50
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Rhode Island native Adam Marcello is a professional drummer, music director, educator, clinician, and programmer most notably recognized for his work with singer Katy Perry. A graduate of Berklee College of Music, his performances range from multiple world tours, the Super Bowl XLIX Halftime Show, Saturday Night Live, and American Idol to recording…
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Personalisation and the pink elephant in the room - Interview with Emma Springham of TSB
21:04
21:04
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Today’s interview is with Emma Springham, Chief Marketing Officer at TSB, a British retail and commercial bank. I met Emma at Adobe’s Global Summit in Las Vegas after she spoke on the Main Stage. Emma and I talk about the importance of your personal brand in marketing and CX leadership, the pink elephant in the room, what personalisation means for …
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Dylan Marks of Atheist & I have a conversation about his 1st beers, the soundtrack of his youth, his 1st shows, joining Atheist, bartending, teaching music to children, new Atheist material and his hangover cure. Throughout this chat, Dylan enjoyed Dok Brewing Company's "Sour Riesling IPA" while I enjoyed their "Watermelon Gose". This is a Heavy MT…
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470 - Piero Perelli: Touring with The Swell Season and Glen Hansard, Growing up in a Small Town in Italy, Solo Record “Notte”
1:34:41
1:34:41
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Italian Drummer, Sound Explorer, music maker Piero Perelli is a musical maverick whose skills stretch from free improvisation to film scores, to performances with international artists and musicians, both live and in the studio. His original style is grounded in his journey as a musical explorer, touring around places like the United States, Europe…
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Muffi of Sunset Bar & I have a conversation about the Swiss Metal scene, running the Sunset Bar in Martigny Switzerland and so much more. Throughout this chat, Muffi & I enjoyed the "Muffi" Lager that was on tap at his bar. Make sure to check out Vox&Hops' Brewtal Awakenings Playlist which has been curated by the Metal Architect Jerry Monk himself …
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Making in-store grocery shopping fun and going viral on TikTok - Interview with David McIntosh of Instacart
42:07
42:07
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Today’s interview is with David McIntosh, who is VP and GM of Connected Stores at Instacart. David joins me today to talk about innovation in the retail space, why and how they are reaching into the physical retail domain, what they are up to, the benefits for both the customer and business and a look into the future of retail. This interview follo…
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469 - Brandon Combs: Playing with Leon Bridges, Studying with Ndugu Chancler, Nashville vs. LA
1:09:58
1:09:58
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Brandon Combs is a drummer, programmer, and producer hailing from Lansing, Michigan. Destined to be a great musician, Brandon has been involved with the Grammy Foundation since the young age of 15, attending their Grammy Camp programs in 2009 and 2010 via full ride scholarship. Now living in Nashville, Brandon recently obtained his BM in Popular Mu…
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Dracula on a Boat with Dom Grimard (Cryptopsy, The Last Felony & Ion Dissonance)
44:33
44:33
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44:33
Dom Grimard (Cryptopsy, The Last Felony & Ion Dissonance) & I have a conversation about The Unquestionable Blasphemy Tour, his 1st beers, craft beer, the soundtrack of his youth, his 1st shows, the end of The Last Felony, switching to bass, being a producer & his hangover cure. Throughout this chat, Dom drank Van Moll Brewing's "Hoppy Pilsner" whil…
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468 - Justin Amaral: New Record: LIFE IN GROOVELAND - The Hymnal, Practicing Movement and Visualization as a Technique, Creating Opportunities
1:37:27
1:37:27
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Justin Amaral first made a name for himself touring the country in the jam band scene, leading to shows with Mike Gordon of Phish and a profile in Modern Drummer’s (April, 2004) “On The Move” column. After world tours with alt-country guit-steel legend Junior Brown, Justin relocated to Nashville and quickly became first call for many of Nashville’s…
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If you aren't fixing the bigger picture, then you are just putting a band-aid on the problem - Interview with Zig Serafin of Qualtrics
22:04
22:04
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Today’s interview is with Zig Serafin, CEO at Qualtrics, the leading Experience Management software provider. I spoke to Zig at Qualtrics’ recent X4 event in Salt Lake City. We talked about Qualtrics’ vision, the highlights from the event, the XM Operating system, Qualtrics AI and the hundred different AI models that they have built, how they are e…
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KittiePIG with Morgan Lander & Esjay Jones
39:18
39:18
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39:18
Morgan Lander / Esjay Jones of KittiePIG & I have a conversation about their first beers, creating KittiePIG, making it a non-alcoholic, the brewing process, distribution, the future of the brand and their hangover cure. Throughout this chat, we all enjoyed KittiePIG's "Saskaberry Blonde" the non-alcoholic Saskatoon Berry Blonde. Make sure to check…
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467 - Ty Bailie: B3 Organ and All Things Keys from Seattle to LA to Nashville, Buying Into an Artist's Vision, Being Musically Agnostic
1:23:02
1:23:02
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Ty Bailie is currently on tour with Mitski playing keys and organ. He moved to Nashville in 2021 after a stint in LA where his main gig was touring with Katy Perry. Since coming to Nashville, he has also performed with Joss Stone, Don Felder, Tanya Tucker, Wilder Woods, and his own group Uncle Bronco featuring Petar Jancic on drums and Adam MacPhai…
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The Generative AI landscape: The good, the bad and the boring - Interview with Don Schuerman of Pega
38:45
38:45
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38:45
Today’s interview is with Don Schuerman, the CTO and Vice President of Product Strategy and Marketing at Pegasystems. Don joins me today to talk about the upcoming PegaWorld iNspire 2024 (PegaWorld is taking place at the MGM Grand in Las Vegas from June 9th to the 11th and there is a money back guarantee!), what he’s most looking forward to at the …
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466 - Finch: FDS Drum Services, Managing your Time as a Self Employed Person, Learning New Skills
1:42:09
1:42:09
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Born in Northern New Jersey, Finch grew up with an unwavering love for drums that shaped his life's path. Before his eventual move to Nashville Tennessee in late 2020, Finch spent time in the US Army as well as working in the insurance world. Shortly after his move to Nashville, his dream was realized by the founding of FDS Drum Services, a drum te…
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Episode 500: Some reflections on the last 13 years
44:57
44:57
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In today’s episode of the Punk CX podcast, there is no interview. Why? Because today, I am celebrating the 500th edition of the podcast! Woop! Woop! Now, I thought long and hard about how to commemorate the occasion and how I might be able to use an interview format to do so. I did toy with the idea of having someone interview me but then didn’t ge…
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465 - Steve Picataggio: Straddling the Worlds of Jazz and Musical Theatre in NYC,
1:26:38
1:26:38
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Steve Picataggio has lived in New York for over a decade and has stayed busy on the jazz and musical theatre scenes there. He has toured with The Hot Sardines, The Four Phantoms, and others, and is active on the New York jazz scene playing everything from trio to big band. He is a graduate of University of North Florida where he studied with Danny …
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Leadership, storytelling and why it is an art and it needs to be taught - Interview with Gareth Higgins
1:09:41
1:09:41
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Today’s interview is with Gareth Higgins, who writes and speaks about the power of storytelling to shape our lives and world, peace and justice, and how to take life seriously without believing your own propaganda. Gareth joins me today to talk about what makes a good story, whether good/effective storytelling be learnt, how people can start a jour…
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464 - Yamil Conga: Playing with Artist Frank Ray, Diversifying your Portfolio, The Origin of the Conga in American music
1:33:22
1:33:22
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1:33:22
Yamil Conga is a percussionist and drummer with over 20 years of experience playing a vast array of musical genres in live venues, music videos and in the studio. A native of Puerto Rico and a current resident of Nashville, Yamil has benefitted from a vast array of musical influences. Salsa runs in Yamil’s blood due to his father, singer songwriter…
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463 - Tom Jorgensen: Playing on the "Beetlejuice" Tour, Studying with Michael Carvin, A Sound-Oriented Approach
1:12:12
1:12:12
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Tom Jorgensen is an active and highly-requested drummer, session musician, composer, and mixing engineer based in New York City, currently on the first national tour of the Beetlejuice Broadway musical. Tom is a graduate with a BFA from The New School for Jazz and Contemporary Music in NYC, where he studied with jazz legends such as Reggie Workman,…
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You don't get promoted for teaching people how to wash their hands - Interview with James Lawther
55:16
55:16
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55:16
Today’s interview is with James Lawther, Director at Squawk Point Consulting and Author of ‘Managed by Morons: The Path to a Thriving Organisation’. James joins me today to talk about his new book, why so many organisations are mediocre, what we should be thinking about when it comes to measuring performance, a story about a Unilever soap factory, …
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462 - Matt Muckle: Drumming for Kingdom Come, Shedding Negative Energy from your Life, Finding Your Own Voice
1:02:32
1:02:32
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Matt Muckle is a Pittsburgh based drummer who has worked with and toured with acts such as Paul Gilbert, Lynch Mob, Buckcherry, John Waite and many others. He is currently recording with and preparing to tour with the band Kingdom Come. This legendary rock band formed in the late 80’s and with Matt as their new drummer, continues to entertain their…
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Melding Opera & Metal with Andromeda Anarchia of Folterkammer
1:02:35
1:02:35
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Andromeda Anarchia of Folterkammer & I have a conversation about the soundtrack of her youth, Folterkammer, melding Metal with Opera, discovering harsh vocals, her upcoming collaboration with Growlers Choir & so much more. Throughout this chat Andromeda dranks some Swiss sparkling water while I enjoyed 5eBaron's "Lucide Dream" the 8.5% Breakfast St…
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461 - The Hampden Brothers, Iajhi and Brevan: Their Parents' Musical Legacy, Playing in the Raleigh/Durham/Chapel Hill "Triangle," Iajhi's LA Chapter, Brevan's Neurodivergent Journey
1:42:46
1:42:46
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In this episode, Iajhi and Brevan talk about: Their parent's musical legacy Growing up in the Triangle area in North Carolina, and the music scene there Attending North Carolina Central University, an HBCU and the only college in the state that offered a jazz degree at the time The ill-fated gig that brought Iajhi to LA Brevan's experience with bei…
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Ritualistic Decadence with Zachary Ezrin of Imperial Triumphant
54:34
54:34
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Zachary Ezrin of Imperial Triumphant & I have a conversation about his Craft Beer evolution, the golden ritual, connecting with an audience despite wearing a mask, New York, Folterkammer & so much more. Throughout this chat, Zachary drank a Red Stripe while I enjoyed L’Espace Public's "Bière de Câlins" the 7% Raspberry Sour Ale. This is a Heavy MTL…
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What happens when you give data back to people? - Interview with Jamie Smith of Customer Futures
56:53
56:53
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Today’s interview is with Jamie Smith, who is the Founder and CEO of Customer Futures Ltd, an advisory firm helping businesses seize the opportunity around disruptive and customer-empowering digital propositions, and author of the weekly Customer Futures Newsletter. Jamie joins me today to talk about CustomerTech tools, EmpowermentTech, the emergin…
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460 - Miles Stone: Drumming for Cody Johnson, Balancing Life at Home and on the Road, Getting the Big Gig
1:25:09
1:25:09
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Hailing the small south Texas town of Poth, Miles was destined to drum. His mama felt him moving to the music before he was even born. At three years old he sat behind his first drum kit, and by age 5 he was banging out some version of "Under The Bridge" by TheRed Hot Chili Peppers. In junior high he joined the school band and began to study percus…
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