Best Digital Field Service Tools Podcasts (2024)

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Real-Time Solutions and Leadership in Modern Contact Centers 21:42

8h ago21:42

21:42

Send us a Text Message. Join us for this insightful episode of CX in the Wild at CCW 2024 in Las Vegas. Our guest is Kacey Tolua, Senior Director at Marriott International, who oversees the technology and global infrastructure for Marriott's customer engagement centers. In this conversation, we discuss the significant changes in the customer servic…

1
Balancing Automation and Empathy in Modern Customer Service 23:39

1d ago23:39

23:39

Send us a Text Message. This CX in the Wild episode welcomes Lynda Harvey, Director of Customer Service and Account Management at Kin Insurance. Lynda shares her insights and vision for the call center industry, emphasizing the importance of intentional leadership and the evolving role of AI in customer service. We discuss the balance between autom…

1
CX Leadership Insights: Humility, Transparency, and Curiosity 22:51

2d ago22:51

22:51

Send us a Text Message. In this CX in the Wild episode, we sit down with John Burke, VP of Customer Experience and Technology for a leading wine lifestyle brand. We explore the multifaceted world of e-commerce and customer experience, discussing the balance of human touch and digital solutions in a high-end retail environment. From navigating suppl…

1
AI and the Future of Healthcare Experience 17:21

3d ago17:21

17:21

Send us a Text Message. Join us live from CCW Vegas on "CX in the Wild" with Colin Crowley, a seasoned customer experience leader now with Maven Clinic. Colin shares his journey through fintech, food tech, and virtual healthcare. He discusses the transformative role of AI in enhancing patient care, quality assurance, and real-time data handling. Di…

1
From Data to Details: Adapting to the Digital Shift in CX 21:49

4d ago21:49

21:49

Send us a Text Message. Join us for an engaging episode of "CX in the Wild" live from Customer Contact Week in Las Vegas, where we chat with Kathy Phelps, a seasoned technology consultant from Salt Lake City. Kathy founded C-lect Consulting in 2002, initially focusing on voice and data, but has since expanded into the customer experience sector, in…

1
DigitalituM Podcast Episode 3 - Marek with Aidar Solutions- Technical Training in VR 1:03:21

5d ago1:03:21

1:03:21

Send us a Text Message. DigitalituM Podcast Episode 3 - Marek with Aidar Solutions- Technical Training in VR Summary Marek Carbon, co-founder of AIDAR Solution, discusses their VR and AR training solutions for manufacturing. IDAR Skills is a no-code editor for VR training, allowing customers to create and customize their own VR training programs. I…

1
Revolutionizing Customer Experience in Government 22:21

5d ago22:21

22:21

Send us a Text Message. Tune in to this episode of "CX in the Wild," recorded live at CCW. It features Tom McCarty, who shares his journey in transforming customer service operations for the state of Texas. Facing an unprecedented surge in demand during the pandemic, Tom led the strategic overhaul necessary to manage seven years' worth of customer …

1
Navigating the Waves of AI in the Hospitality Industry 16:40

6d ago16:40

16:40

Send us a Text Message. In this episode of "CX in the Wild," recorded live at CCW, we chat with Natalie Beckerman, Global Head of Customer Support Operations at IHG Hotels and Resorts. Natalie discusses her lifelong commitment to improving customer satisfaction and her approach to making customer interactions seamless, whether through a phone call,…

1
Evolving Customer Care: A Journey to Digital Transformation in Finance 19:10

7d ago19:10

19:10

Send us a Text Message. Join us on "CX in the Wild" for a lively conversation live from CCW with Brent Nelson, President of the Virtual Communication Center at Wellby Financial. Brent shares his 15-year journey in financial services, emphasizing the crucial role of digital transformation within the sector. He discusses how credit unions are racing …

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Ep 15 - An Outside Perspective On Your Business with Phillip Rosebrook 50:05

9d ago50:05

50:05

In this conversation, Amanda Stichter interviews Phillip Rosebrook about the benefits of hiring a business consultant. They discuss the importance of gaining an outside perspective, understanding best practices, and identifying areas for improvement. They also explore the challenges of change and the role of personal and professional development in…

1
Climbing the Ranks: Lessons in Leadership and Empathy 29:50

8d ago29:50

29:50

Send us a Text Message. Tune in to a special episode of "CX in the Wild," live from CCW with Cheryl China from Citizens Bank. Cheryl, who has advanced from a phone specialist to SVP overseeing retail servicing teams over her 26-year tenure, shares her journey in customer experience. She emphasizes the crucial importance of human interaction in CX, …

1
Ep 14 - When the Brand Chooses You w/Cora Alexander, The Drying Diva 45:37

24d ago45:37

45:37

In this episode of the Building and Branding podcast, Amanda Stichter interviews Cora Alexander, known as the Drying Diva, about her journey in the restoration and home services industry. They discuss personal branding, the challenges and advantages of being a woman in a male-dominated industry, and the importance of mentorship. Cora shares her exp…

1
Ep 13 - It's Time for a Refresh with Amanda Stichter 13:05

29d ago13:05

13:05

The Building and Branding podcast is a rebrand of the Digital Dialogues podcast, with a focus on discussing the importance of branding in the home services and restoration industry. The host, Amanda Stichter, shares her passion for branding and how it goes beyond just logos and color palettes. The podcast aims to explore the stories and experiences…

1
Secrets of Success: Transforming Customer Experience in High Tech 40:53

1M ago40:53

40:53

Send us a Text Message. Join us on this inspiring episode of "CX in the Wild," where we dive into the world of Leahanne Hobson, the founder of Alinea Partners and a transformative leader in customer experience. With an extensive background in high tech and telecommunications, Leahanne has revolutionized channel ecosystems across global IT and telec…

1
DigitalituM Podcast Episode 2 - Thomas with Visao - Visualization of 3D CAD models 45:52

1M ago45:52

45:52

Send us a Text Message. Manufacturing has its challenges! Digital Transformation has its challenges! Welcome to the DigitalituM Podcast, where we delve into the intersection of manufacturing and digital transformation. Summary In this episode, Markus Rimmele interviews Thomas Paquin Lamontage, the founder and CEO of VISAO. This software company vis…

1
Ep 12 - Beyond the Rubber Chicken w/ Greg Marthaler SFY 38:00

2M ago38:00

38:00

Summary Greg Marthaler Jr shares his entrepreneurial journey, starting from cutting grass to building and selling a roofing company, and then venturing into the restoration industry with SFY. He discusses the origin of the 'rubber chicken' tradition and the importance of valuing people as assets in business growth and scaling. The conversation also…

1
DigitalituM Podcast Episode 1 - Paul Sudar with Peakboard Americas - Dashboarding shopfloor data 37:44

2M ago37:44

37:44

Send us a Text Message. Manufacturing has its challenges! Digital Transformation has its challenges! Welcome to the DigitalituM Podcast, where we delve into the intersection of manufacturing and digital transformation. Manufacturing, a cornerstone of our global economy, faces various challenges—from optimizing production processes to ensuring quali…

1
Bridging Borders: The Impact of Digital Transformation in Diverse Markets 47:00

3M ago47:00

47:00

Send us a Text Message. We dive into the dynamic intersection of digital transformation and cultural diversity across the Middle East and Africa (MIA) with our guest, Dalia Mansour, Head of Marketing for Sprinklr in MIA. With a deep understanding of the region's unique cultural tapestry, Dalia brings strategic insight and a robust passion for digit…

1
Cultivating Happiness: New Paradigms in Business Leadership 34:55

3M ago34:55

34:55

Send us a Text Message. In this episode of "CX in the Wild," we are delighted to host Gabriella Coyne, the innovative founder and CEO of OpsTalent and the celebrated 2022 Businesswoman of the Year in Poland. Under her leadership, OpsTaceptional customer experience, setting new benchmarks in the industry. Gabriella shares her remarkable journey of t…

1
Ep 11 - Building a Scalable Business: Going Beyond Hustle w/ Alex Duta 49:29

3M ago49:29

49:29

Alex Duta, founder of a restoration company and software company Albi, shares his journey and insights in the restoration industry. He discusses his background growing up in Romania and the entrepreneurial spirit instilled in him by his parents. Alex talks about the inspiration behind his book, Restoration Millionaire, and the importance of buildin…

1
Ep 10 - Unlocking Marketing Success with Pivot My Biz 41:03

3M ago41:03

41:03

In this episode of the Digital Dialogue Podcast, Amanda Stichter interviews John Kowalski and Anthony Nelson from Pivot My Biz. They discuss the importance of marketing in the restoration industry and how Pivot My Biz helps companies develop effective marketing systems. They emphasize the need for companies to differentiate themselves in a commodit…

1
Pioneering Salesforce Simplicity 58:59

4M ago58:59

58:59

Send us a Text Message. Explore the forefront of Salesforce innovation in this episode of CX in the Wild, featuring Carla Kossally, CEO and founder of Soaritude. Discover how Soaritude is transforming Salesforce into a more accessible and user-friendly platform for businesses of all sizes. Carla shares her journey from a seasoned global consultant …

1
Exploring the Core Strengths that Drive Global BPO Success 47:55

4M ago47:55

47:55

Send us a Text Message. In this episode of "CX in the Wild," we explore with Aaron Fischer from OP360 how athletic discipline influences leadership and enhances customer experience. Aaron shares how a commitment to health and teamwork is integral to OP360's culture, driving performance and innovation. We discuss the strategic implementation of AI t…

1
Bitdefender: Securing the Cloud - The Critical Role of CSPM 29:05

4M ago29:05

29:05

In this episode of Command and Control, host Aaron Banner and guests from Bitdefender delve into the increasingly crucial realm of Cloud Security Posture Management (CSPM). As more organizations migrate to the cloud, understanding and implementing effective security strategies becomes paramount. The discussion focuses on a recent Bitdefender articl…

1
Ep 9 - Digital Marketing Trends with Kim Mikul, Virtual Vision 22:44

4M ago22:44

22:44

In this episode, Amanda and Kim discuss the latest trends and updates in digital marketing, specifically in the restoration industry. They highlight the importance of transparency and personalization in marketing, as well as the need for a strong user experience. They also discuss the recent changes in Google AdWords, including the shift from pay-p…

1
Leading with Technology: A New Era in Customer Engagement 36:11

5M ago36:11

36:11

Send us a Text Message. In this episode of CX in the Wild, we dive into the intersection of artificial intelligence and human insight, exploring how this blend is revolutionizing customer interactions. Kelly Uhlrich, COO at Humach, shares her extensive experience in integrating technology and customer service, highlighting the evolution from tradit…

1
Ep 8 - Breaking The Glass Ceiling with Arianny Damian of Thompson Restoration Services 52:02

5M ago52:02

52:02

In this episode, Amanda is joined by Arianny, the Director of Business Development at Thompson Restoration. They discuss Arianny's background in business development and the importance of relationships in the restoration industry. Arianny shares her experience starting the Just Between Us Girls podcast, which aims to break down the glass ceiling an…

1
Driving Transformation Towards Inclusivity and Empowerment 18:39

5M ago18:39

18:39

Send us a Text Message. Join us for an engaging conversation with Rossana Briceño, Belize's Special Envoy for Families and Children and the Prime Minister's wife. Rossana shares insights from her journey from special education to a pivotal role in driving societal change in Belize. In this episode, Rossana discusses her involvement in the 'Engaging…

1
Shaping Exceptional Journeys: Insights from a CX Pioneer 30:18

5M ago30:18

30:18

Send us a Text Message. Join us for an enlightening conversation with Brad Cleveland, a luminary in customer experience and service. Brad shares his unexpected journey from aspiring attorney to a leader in CX, highlighting his influential role in shaping the industry through his work with the International Customer Management Institute (ICMI) and b…

1
From Operational Efficiency to Empathy: AI's Role in Redefining CX 30:06

6M ago30:06

30:06

Send us a Text Message. Join us as we dive into the world of AI and customer experience with Simon Kriss, director of the CX Innovation Institute in Australia. Simon unravels the complexities of AI in the customer service domain, explaining its current state, potential, and the myths surrounding it. Unlike the clunky chatbots of yesterday, Simon en…

1
Designing Change: The Power of Journey Maps 26:43

6M ago26:43

26:43

Send us a Text Message. Dave Seaton, CEO of Seaton CX, takes us through his innovative journey from a software engineer to a leading figure in customer journey mapping. Situated in Grapevine, Texas, Dave has revolutionized the way companies understand and improve their customer experiences. With a unique blend of technical expertise and a deep unde…

1
Empowering Humanity: AI's Role in the Future of Customer Service 26:00

6M ago26:00

26:00

Send us a Text Message. Diving into the heart of AI-driven customer experience, we chat with Anna Startseva, Director at Freshworks. As Freshworks celebrates its 13th year, Anna shares how the company leverages AI to revolutionize customer service across multiple channels, making advanced technology accessible to businesses of all sizes. She demyst…

1
Transforming Transparency in Telecommuting 50:38

6M ago50:38

50:38

Send us a Text Message. In this episode, we delve into an innovative breakthrough that's revolutionizing how remote customer experience teams connect, thrive, and perform. Our guest, Jason Hiland, shares the inspiring journey behind Collaboration Room, a platform that's not just about adapting to remote work but about fundamentally changing the dyn…

1
Innovating the Customer Experience: Beyond Borders and Screens 27:20

6M ago27:20

27:20

Send us a Text Message. In this episode, we explore the innovative world of Awaken Intelligence with Simon Black, focusing on their mission to enhance agent and customer experiences in contact centers. Based in the UK but with a strong presence in the US, Awaken Intelligence partners with major platforms like NICE, Genesis, and 8x8, embedding their…

1
Redefining the BPO Landscape: Community, Empathy, and Innovation 27:40

6M ago27:40

27:40

Send us a Text Message. In this episode, we chat with Jonathan Keane, CEO of CustomerHD, a BPO that distinguishes itself through its blend of benevolence and humanity in Belize and Raleigh, North Carolina. Jonathan discusses the ethos of "people helping people" that defines every aspect of the company, emphasizing their commitment to positively imp…

1
Expel: Innovative MDR Services Unveiled 29:14

6M ago29:14

29:14

In this episode, host Aaron Banner of XenTegra delves deep into the world of Managed Detection and Response (MDR) services with experts from Expel. Discover the cutting-edge security capabilities and comprehensive services that Expel offers to safeguard businesses in the digital age. From proactive threat hunting to incident response, learn how Exp…

1
Unlock the Secrets to Making a Profound Difference in Business and Life. 50:33

6M ago50:33

50:33

Send us a Text Message. Join us as Joe Schmidt, co-founder of CustomerHD, shares his journey from serial entrepreneurship to impactful leadership in Belize's BPO industry. Joe explains his initial hesitation to enter the call center business and his vision for a company grounded in the philosophy of 'people helping people.' He emphasizes the import…

1
Navigating the AI Revolution with a Human Touch in Customer Experience 36:23

6M ago36:23

36:23

Send us a Text Message. In this engaging episode, we sit down with Eman Talaat, the Head of Experience Design at the Department of Government Enablement Abu Dhabi. Recorded in a quaint coffee shop in Dubai, Eman shares her extensive journey spanning over 20 years in the CX and UX landscape, having worked with prestigious organizations like Abu Dhab…

1
Red Canary: A Deep Dive into Red Canary's Detection Engineering 28:09

6M ago28:09

28:09

In this episode, we delve into the heart of cybersecurity with Red Canary, focusing on their compelling blog post, 'Diary of a Detection Engineer: Blown to BITSAdmin.' Discover the challenges and victories faced by detection engineers in their daily quest to safeguard the digital frontier. We take a closer look at the innovative strategies and tool…

1
Unveiling the Power of Resilience in Shaping a Sustainable World 29:56

7M ago29:56

29:56

Send us a Text Message. In this insightful episode, we converse with Dina Storey, a climate and sustainability expert and senior partner at Marfa Advisors in Dubai. Dina's journey is a testament to resilience and innovation, having navigated a path from a challenging upbringing in war-torn Iraq to a distinguished career in sustainability. Dina shar…

1
Forests in the Digital Age: Transforming Conservation through Technology 33:35

7M ago33:35

33:35

Send us a Text Message. In this episode, I reconnect with Vikram Krishna in Dubai, a visionary I met at Expo 2020. From a banking expert to an environmental conservationist, Vikram's journey is compelling and thought-provoking. We delve into his transition to founding 'Sacred Groves', a unique venture focused on forest preservation. Vikram shares h…

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Ep 7 - Restoration Industry Association (RIA) with Kristy Cohen 43:46

7M ago43:46

43:46

In this episode of the Digital Dialogues Podcast, Amanda Stichter interviews Kristy Cohen, the CEO of the Restoration Industry Association (RIA). They discuss the role of the RIA in the restoration industry and its three pillars: education, advocacy, and elevation. Kristi highlights the importance of the RIA Convention for networking and profession…

1
Navigating Tech Triumphs: A Journey from Engineering to Entrepreneurial Mastery 31:51

7M ago31:51

31:51

Send us a Text Message. In this episode, I had the pleasure of conversing with Sean Minter, founder and CEO of AmplifAI. His journey from an engineering graduate to revolutionizing call centers is inspiring. We explore Sean's adventures through the telecom industry's evolution, from deregulation challenges to leading successful tech ventures. Sean …

1
Ep 6 - Turning Data into Actionable Insights with Earthvisionz 47:37

7M ago47:37

47:37

In this episode of the Digital Dialogue Podcast, Amanda Stichter interviews the team from EarthVisionz, a company specializing in geospatial technology for risk management and disaster tracking. The conversation covers topics such as the mission and elevator pitch of EarthVisionz, the day-to-day operations and benefits of their live platform, the o…

1
Ep 5 - The Experience & R&R Magazine with Michael Balzano 28:34

8M ago28:34

28:34

In this episode of the Digital Dialogues podcast, Amanda Stichter interviews Michael Balzano, publisher at R&R (Restoration & Remediation) Magazine, about the experience events in the restoration industry. They discuss the acquisition of the experience events by BNP Media and the connection between BNP Media and the restoration industry. They also …

1
How can businesses bridge the gap between service design and customer communications? 27:10

8M ago27:10

27:10

Send us a Text Message. In this episode, I had the privilege of sitting down with Lee Kemp, Vice President of Customer Experience at Veritiv, a global B2B distributor for packaging facility solutions, print, and more. Lee's journey in the world of customer experience is nothing short of remarkable. We delve deep into the complexities of B2B custome…

1
Introduction - Command & Control 0:45

8M ago0:45

0:45

Intorducing Command & Control: A Security Podcast. Hosted by Aaron Banner, a distinguished retired Army Colonel and cyber security expert, this podcast is designed to equip businesses with the tools and knowledge they need to maintain a fortress of digital security. Aaron Banner brings to the table years of experience having protected national secu…

1
What role does effective communication play in global business? 33:07

8M ago33:07

33:07

Send us a Text Message. In this episode, I sit down with Judy Ravin, the president and co-founder of Accents International. Judy is on a mission to create a world where everyone is heard, and she's doing it through a unique approach – accent acquisition. Rather than viewing accents as something to be reduced or fixed, she's helping people embrace t…

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Ep 4 - Your KPIs Say You Suck. Now What? with Anthony Nelson with Pivot My Biz 42:44

8M ago42:44

42:44

In this episode, Amanda Stichter interviews Anthony Nelson, a partner at Pivot My Business, about the importance of Key Performance Indicators (KPIs) and business systems in the restoration industry. Anthony shares his background in the industry and his passion for making a difference. He explains what KPIs are and why they are crucial for restorat…

1
How can organizations navigate the challenges of digital transformation in today's market? 27:25

8M ago27:25

27:25

Send us a Text Message. In this episode, I sit down with Neha Dutta, a seasoned digital sales engineering professional with over two decades of experience. Discover the common challenges organizations face when embarking on a CX transformation and Neha's valuable advice on building effective CX teams. We explore the crucial connection between data …

Podcasts Worth a Listen

Digital Field Service Tools Podcasts

Podcasts Worth a Listen

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