Unlock the power of values-driven leadership with hosts Ed Howie and Darryl Zavodny. In each episode, they dive into how kindness, intentional service, and purpose can fuel long-term, 7-figure business success. With real stories, practical insights, and inspiring conversations, The Wonder of WOOO offers a fresh approach to thriving in today’s fast-paced world—where deeper connections create lasting results. Tune in and discover a more fulfilling way to grow your business!
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Ep 9: Measure What Matters And What You Measure, Matters
24:14
24:14
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This episode is a “land the plane” episode for folks who aren’t in the C- Suite position. It is intended to equip anyone, anywhere to see that they have an ability to consistently and positively influence people around them (their “customers”)By Ed Howie & Darryl Zavodny
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In this episode, we take a moment to pause and reflect on how we can approach the day with a fresh perspective. By exploring examples of stewardship, we introduce a mindset that can help ease pressure and anxiety, offering a more balanced and positive outlook for your daily life.By Ed Howie & Darryl Zavodny
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Ep 7: ‘It’s Not About The Pickles’ - Your Credo To Dig Deeper Into Customer Complaints
24:16
24:16
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Within Chick-fil-A, Darryl has had countless experiences where guests have what appears to be disproportionate anger to an an offense (ex. pickles on a sandwich). Curiosity and care have been a panacea to this and have enabled him to WOOO better over timeBy Ed Howie & Darryl Zavodny
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Ep 6: What You Can Learn From The Airline Industry About Picking Your Favorites
25:09
25:09
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Not all customers are created equally. It’s important to be able to identify the segments of your customer base and treat EACH of them with an appropriate WOOO response.By Ed Howie & Darryl Zavodny
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Ep 5: Flossing and Compound Interest. They're Not Fun but Can Help Retain Profits
22:39
22:39
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Let’s call it what it is… Compound interest feels an awful lot like flossing -I should do it but it feels lame. Plus there’s not a direct consequence TODAY if I don’t. This episode explains why it matters over time.By Ed Howie & Darryl Zavodny
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This episode might seem banal but it is critical to underscore that the first O of WOOO is “others”… it starts with them… we dare not forget thatBy Ed Howie & Darryl Zavodny
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Ep 1: What Is WOOO & What Does It Do For Me & My Business?
23:58
23:58
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This episode creates the problem… Any “brand” is sustained or tarnished by experiences over time and WOOO is the answer.By Ed Howie & Darryl Zavodny
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This episode provides WOOO as the answer to the brand problem (above) by suggesting that intentionality, over time, winsBy Ed Howie & Darryl Zavodny
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Ep 3: Importance Of Intentional, Consistent Human Service In Chick-Fil-A That Applies To Any Business
24:09
24:09
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Drawing from Ed's experience at Chick-fil-A and H-E-B, they emphasize the importance of building strong customer relationships and consistently delivering exceptional experiences. The core message: focus on delighting current customers, not just acquiring new ones.By Ed Howie & Darryl Zavodny
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