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Has the internet created a virtual labour market for new kinds of services? Does connectivity now allow job-seekers from the Global South, young people from low-income countries, to grow rich online? Did this help overcome the borders that have separated rich from poor? If not, might the Metaverse now create this new market space in the cloud? Are online labour platforms becoming immersive labour markets with equal access for all? I discuss these questions in conversations with online worker ...
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Martin Hecker: AmaliTech and the Digital Skills Accelerator Africa
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After a long career at the Boston Consulting Group, Martin Hecker created AmaliTech, a social business that specializes in exporting digital services from Africa to the world. Martin also created the DSAA, a club that funnels German development aid funding to global business services firms that set up offices in Africa.…
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Jacques Nyilinkindi: Objectivity's software developers serve global clients from Rwanda
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Software development is among the most complex and best-paying jobs that can be offshored. This is what put the Indian IT-enabled Services sector on the global map. Yet a worldwide talent shortage still exists. As ever more young Africans now enter digital labour markets, ever more young software developers become available to the world. In this co…
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Godfrey Zvenyika: Deriv, an online broker, serving the world from Kigali
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Global Business Services (GBS) companies come in many shapes. Deriv is an online brokerage firm that turned Kigali, Rwanda, into one of its global delivery locations. I spoke with Godfrey Zveynika, the Country Manager, about Kigali as Deriv's decision for its Africa office, about Rwanda as a possible destination for other GBS firms, about Kigali's …
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Gary Bennett: Tek Experts and the future of Rwanda's services exports
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Are you a Rwandan graduate, looking to start your career in IT services? Are you a Global Business Services firm, looking for a new delivery location in Africa? Are you a government official, seeking to facilitate a digital services export cluster in your country? Are you an international development partner, hoping to support future-oriented job c…
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Vivens Uwizeyimana: Umurava, Kigali's suppler of digital work to the world
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Kigali is home to a tight-knit ecosystem of up-skilling and work-readiness programs, tailored to the Global Business Services (GBS) sector. Firms interested in coming to Rwanda to export IT-enabled services, or firms interested in importing digital services through the internet from Rwanda might find this conversation interesting. In it, I speak wi…
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Hassan Tha Kreator: filmmaking in Nigeria and Rwanda
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Across the world, many people's dream job is located somewhere in the creative economy. Making films and creating video content has become much more accessible over the past few years, and as the digital realm brings the world closer together, collaborations across borders can emerge in creative fields that were hitherto limited by geography. In ou…
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Pépita Uwineza: PesaChoice, work, culture, and change in Rwanda and Africa
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Imagine you're a global business services firm, thinking of setting up a new delivery center in an African country. Your first problem will be to decide on the right country. The next problem will be to figure out how to manage the local workforce. What are the labor laws, customs, and skill levels in that country? PesaChoice is a human resources m…
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Oriane Ruzibiza: Education First, and training Rwandan digital services exporters
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When Global Business Services (GBS) firms choose new delivery locations, they look for stable governance, conducive regulations, reliable infrastructure, and workers with the right skills. Rwanda already tops Africa’s charts on governance, regulations, and infrastructure. And the Government has now begun an initiative with international development…
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Joseph Semafara: SolveIT Africa and Kigali's ecosystem of digital services exports
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Rwanda's progress over the past three decades has turned this small country into one of Africa's newly emerging technology hubs. Global Business Services (GBS) companies have recently set up delivery locations in Rwanda’s capital, Kigali, and Joseph Semafara is a leading figure in providing these investors with a "soft landing." His company, SOLVEI…
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Adewale Yusuf: Alt__School Africa and the future of school and work in Africa
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Africa is full of young people who see the internet as their ticket to a better life. Adewale Yusuf, a Nigerian tech entrepreneur, saw this continent-wide drive as an opportunity to connect African workers, mainly programmers, with global clients, mainly tech companies – all remotely. For this, he built TalentQL, a platform that acts as a wormhole …
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Vili Lehdonvirta: "Cloud Empires: How Digital Platforms are Overtaking the State" 2022 MIT Press
1:53:31
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The University of Oxford is home to the Oxford Internet Institute. Behind the blue door of a townhouse, too many researchers from around the world scramble for desks as they try to makes sense of life in the digital era. In his room on the third floor, Vili Lehdonvirta saw something in the data that gave him an idea he couldn’t shake. So, he did wh…
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