Best Eric Berridge Erin Acevedo Podcasts (2024)

1
Beyond the Waiting Room: Transforming Patient Care with Melanie Husk 47:51

3M ago47:51

47:51

Melanie Husk, Chief Consumer Officer at Baptist Health, shares transformative strategies in healthcare through digital innovation and a patient-first approach. 00:00:44 - Healthcare hurdles & navigating insurance systems 00:05:05 - Meet Melanie Husk, championing patient-centric care at Baptist Health 00:07:01 - Industry shift: from doctor-driven to…

1
Serving Citizens from the Cloud with Sara Hale 43:49

4M ago43:49

43:49

Inside the Episode Innovative Beginnings: Dive into the origins of Coastal Cloud and the vision that propelled Sara Hale to redefine service delivery in the public sector. Purpose-Driven Technology: Explore how Coastal Cloud's work with government agencies is creating a seismic shift in how public services are administered and delivered. A Blueprin…

1
Transforming Crisis Intervention with Grant Riewe 45:26

7M ago45:26

45:26

Inside the Episode: [00:00:00]: Introduction to Customer Obsessed [00:00:27]: Eric's new role at Coastal Cloud [00:04:08]: Introduction to Grant Riewe, CTO of Vibrant Emotional Health [00:06:22]: Evolution and purpose of the 988 crisis lifeline [00:10:08]: The role of technology in offering critical support [00:12:46]: The mission-critical nature o…

1
Decoding Salesforce with Mike Witherspoon 51:41

9M ago51:41

51:41

We might not have a crystal ball to predict the future of Salesforce, but we do have the next best thing: Mike Witherspoon. Mike and his company CodeScience are closer to Salesforce’s developments than most (because they help build solutions for them), so he has a unique perspective on what’s next in the ecosystem. Tune in as Erin, Eric, and Mike t…

1
Be Your Own Cheerleader with Neelu Kaur 55:52

11M ago55:52

55:52

About the Episode Learn how to navigate workplace dynamics in our conversation with Neelu Kaur, an executive coach and author of Be Your Own Cheerleader. We delve into the art of self-promotion, managing anxiety, and the intersection of physical and mental well-being at work. We also explore the impact of AI like ChatGPT on creative tasks and discu…

1
Navigating the AI Frontier with Paulo Kaiser 54:00

1y ago54:00

54:00

About the Episode Dive headfirst into a high-energy discussion with Paulo Kaiser, Plative's CEO, as we dissect the landscape of tech, AI, and innovation. Is the industry stalled or on the brink of the next game-changer? From Gen Z's digital habits and the imminent experimental phase of AI, to its profound impact on privacy, user experience, and ind…

1
The Wild West of Web3 and NFTs with Andy Thoe 1:05:16

1y ago1:05:16

1:05:16

About Andy Andy is a technology consultant, builder, and investor with 17 years of experience in the software industry. He has spent the last two years in the NFT ecosystem and 17 years in the Salesforce ecosystem consulting and providing solutions for a wide variety of customers ranging from start-ups to Fortune 100 companies. He is passionate abo…

1
Future History with Randy Rodriguez 49:00

1+ y ago49:00

49:00

What can the past tell us about the future? Randy Rodriguez, one of Salesforce's first enterprise customers, dives into the ecosystem's storied past as a way to look forward. Hear how his experiences inform the present and shape the future of the technology industry. Plus, Eric, Erin, and Randy explore mental health and books that matter. About Ran…

1
The Gig CIO with Tom Quinn 53:13

1+ y ago53:13

53:13

Tom Quinn is a gig CIO, leading companies into the tech future one role at a time. Hear about his experiences at media giant News Corp, how he got into the world of higher education - and what needs to change in that industry - and why storytelling and tech innovation are actually perfect partners. About Tom Tom is a highly accomplished executive w…

1
Charting Your Path with Sylvia Acevedo 54:51

2y ago54:51

54:51

Sylvia Acevedo is a rocket scientist, technologist, innovator, author, the former CEO of Girl Scouts, and continues to make an impact as a board director at Qualcomm. She has always found a way to chart her own path, never taking no for an answer. What were her career-defining moments? What’s next for CEOs with a global mindset? How do aspiring cha…

1
Tech & Biz Evolution with Lou Fox 1:01:30

2y ago1:01:30

1:01:30

Ready to hear from Salesforce’s first developer? Tune in to our interview with Lou Fox, a technologist and innovator who has seen the evolution of Salesforce from its earliest days into a global powerhouse. During our conversation, Lou shares his origin story and unconventional path into the world of Salesforce and cloud technology. He reveals a ga…

1
The AI Optimist with Beena Ammanath 56:36

2+ y ago56:36

56:36

Beena Ammanath leads the global Deloitte AI Institute and is a self-proclaimed AI optimist. As automation and the metaverse are becoming prominent parts of our reality, Beena joins hosts Eric Berridge and Erin Acevedo to discuss her industry insight on the current and future roles of AI and other advancing technologies. Listen in to this episode th…

1
Modern Marketing: A Trapeze Act with Corinne Sklar 47:14

2+ y ago47:14

47:14

In this episode, we’re talking to Corinne Sklar, a brilliant creative mind in the world of business and marketing who is the Chief Marketing Officer for IBM iX. During our interview, Corinne busts a few persistent marketing myths that are holding businesses back when it comes to connecting with customers. She also shares how her background in art h…

1
Reimagining Sales Culture with Gianna Scorsone 54:03

2+ y ago54:03

54:03

In this episode, we’re talking to Gianna Scorsone, the GM of North America at Aircall. During our interview, Gianna shares how she built trust and accountability with her new team remotely during the pandemic, why shifting from strict, traditional sales metrics to a supportive, collaborative approach is necessary for any company that wants to be cu…

1
Education and the Future of Work with Evan Meyers 39:32

3y ago39:32

39:32

In this episode, we’re talking to Evan Meyers, an educator and the founder of the charter school, School in the Square. Evan shares his journey from a career in finance to a calling in education. His unique approaches to learning, collaboration, and student empowerment are as applicable in the business world as in schools. From building community a…

1
Leadership in Times of Turmoil with Erin Horvath 44:08

3y ago44:08

44:08

Early last year, the pandemic threw our world into crisis, and we still haven't reached the other side. The upheaval of “normal” working conditions has led to rapid, high-pressure innovation and transformation across all industries, all while dealing with new risks to peoples’ health and safety. We spoke to Erin Horvath, Chief Transformation Office…

1
E-commerce and Digital Transformation with Mike Begg 49:38

3y ago49:38

49:38

In this episode, we’re talking to Mike Begg, co-founder of the fast-growing startup AMZ Advisers. At AMZ Advisers, Mike and his team help companies translate customer obsession into e-commerce success on the Amazon platform. Mike shares his insight into the current opportunities and risks of selling on Amazon and how companies can use innovations l…

1
The Change Maker's Playbook: Unlocking Innovation with Amy Radin 50:14

3y ago50:14

50:14

In this episode, we’re talking to Amy Radin, an award-winning author, innovator, and corporate strategist. She was the Chief Innovation Officer for Citibank and E-Trade and was responsible for their early digital transformation. In our interview, we talk about how to innovate successfully, whether you’re at a startup or Fortune 500 company. Amy sha…

1
Innovative Investing: Index Funds, Stakeholder Capitalism, and Stewarding Public Trust with Mark Makepeace 42:31

3y ago42:31

42:31

In this episode, we’re talking to Mark Makepeace, founder of the stock market index company FTSE Russell and current CEO of Wilshire. In our conversation, Mark shares the history of FTSE and how it changed how we invest in the stock market, the give-and-take relationship between private and public companies, and how and why companies around the wor…

1
Making an Impact: Sustainability, Diversity, and Mentorship with Jolene Chan 47:44

3y ago47:44

47:44

Sustainability must become more than a buzzword. Jolene Chan, Chief Impact Officer at Traction on Demand, shares how she is using her new role to promote and scale sustainability efforts inside and outside the company. She also shares how she and her team are creating new opportunities to participate in the growing knowledge economy to increase div…

1
Finding Fulfillment with Susie Zachman 45:29

3+ y ago45:29

45:29

In this episode, we’re talking to Susie Zachman. She is the founder of the nonprofit Better Beginnings, which focuses on early childhood nutrition to help parents and kids establish lifelong healthy eating habits. During our interview, Susie shares her unexpected journey from corporate law and finance to the world of nutrition and nonprofits, and s…

1
Growth-Focused Financial Planning with Vaibhav Nalwaya 50:23

3+ y ago50:23

50:23

In this episode, we’re talking to Vaibhav Nalwaya, Managing Partner and Co-founder of Wave Crest Growth partners, a private equity firm in the B2B tech market. During our interview, Vaibhav shares his unexpected journey from engineering to finance and how he and his team at Wavecrest are helping the next generation of tech entrepreneurs achieve suc…

1
EQ and the Art of Storytelling with Kim Morrow 51:33

3+ y ago51:33

51:33

In this episode, Kim Morrow shares why emotional intelligence is the foundation of effective leadership, how business leaders can inspire employees to embrace their company vision, and the essential qualities of good stories and storytellers. About Kim Morrow Kim Morrow is an executive coach, consultant, facilitator and public speaker, as well as t…

1
Organizational Wellness with Kate Visconti 48:51

3+ y ago48:51

48:51

We’re talking to Kate Visconti, CEO and Founder of Five to Flow, a global collective that builds integrative organizational wellness solutions to help individuals and companies achieve and sustain peak performance. Kate shares the five key areas of organizational wellness and why they’re crucial for employee and customer obsession, what a flow stat…

1
Inspiring Cultural Commitment During Covid-19 and Beyond with Stan Slap 48:22

3+ y ago48:22

48:22

Stan Slap is a NY Times best-selling author and president of the international consulting company SLAP, renowned for achieving maximum commitment in manager, employee, and customer cultures. Stan has been helping business leaders understand and get commitment from these three groups for thirty years and shares with us how leaders can reframe the pa…

1
Sales Culture & Customer Success with Lindsey Armstrong 47:58

3+ y ago47:58

47:58

Lindsey Armstrong is a powerhouse leader in the world of sales, business strategy, and international development whose career includes executive leadership roles at Oracle, Veritas, Salesforce, and XANT (formerly InsideSales), and who is also Eric’s longtime friend and mentor. In our interview, we talk about what customers really care about (hint, …

1
John Maeda — On Data and Privacy, Design, and How to Speak Machine 46:44

3+ y ago46:44

46:44

About the Episode John Maeda is the CXO of Publicis Sapient, a six-time author, and TED speaker. In our wide-ranging interview, we discuss the power and purpose of asynchronous work; data, AI, and privacy; his latest book “How to Speak Machine: Computational Thinking for the Rest of Us”; and how different generations think about work and finding pu…

1
Sales Transformation with Tiffani Bova 45:39

3+ y ago45:39

45:39

Tiffani Bova is the Customer and Innovation Growth Evangelist at Salesforce, author of best-selling book Growth IQ, and former distinguished analyst at Gartner. Tiffani shares her insight into the current sales landscape and how she sees the future of sales shaping up due to the impact of COVID-19. Eric and Erin also discuss common mental blocks en…

1
Silo Busting with Jen Igartua 37:55

3+ y ago37:55

37:55

Jen Igartua is the Chief Services Officer of Go Nimbly, a revenue operations company that’s lighting up the Salesforce ecosystem and changing the way organizations go to market. Revenue operations is both a methodology and a cultural mindset that breaks down internal silos and improves cross-functional relationships to help companies achieve their …

1
Episode 9: Strategy's In Session with Glen Stoffel 37:53

4y ago37:53

37:53

This episode is all about business strategy—what it is, why it's important, and how to create a strategic statement that can effectively guide you and your team to achieve your company's vision. In the first half of the episode, Glen and Eric discuss the ins and outs of strategy and share the five main parts of a strategic statement. In the second …

1
Episode 8: Beer + Branding with Natalya Watson 32:56

4y ago32:56

32:56

Natalya Watson, founder of Beer With Nat, is an independent beer consultant, sommelier, and educator. She has a BS in Microbiology from UCLA and an MPH from UC Berkeley, but it was her experiences outside of the classroom that ultimately led to her adventures in the world of beer. In this episode, we talk about how Natalya broke into the beer world…

1
Episode 7: Social Entrepreneurship with Matthew Manos 36:35

4y ago36:35

36:35

We’re in the middle of extreme social upheaval, and many brands are re-evaluating their cultures and the impact their actions are having on marginalized communities. As a leader, how do you make sure your good intentions turn into good actions? We interviewed Matthew Manos, a pioneer in the world of philanthropically-minded entrepreneurs, to find o…

1
Episode 6: Finding Purpose with Ryan Zagata 35:29

4y ago35:29

35:29

How do you find your purpose as an entrepreneur? And what do you do after you find it to build a successful business? We're talking to the President of Brooklyn Bicycle Co Ryan Zagata about his journey from tech to bicycles that all started after he took a trip to Vietnam. Learn how he discovered his purpose and the actions he took to transform Bro…

1
Episode 5: Creativity + Innovation from any Distance 43:19

4y ago43:19

43:19

Is an innovation center an innovation gatekeeper? We sat down with MURAL CEO Mariano Suarez-Battan to discuss how to encourage all employees to experiment and innovate, and how to keep creativity and teamwork alive whether your team is in an office or remote.By Eric Berridge + Erin Acevedo

1
Episode 4: Customer Connection Part II with Bob Furniss 42:27

4y ago42:27

42:27

Part I of our interview with Bob focused on the current state of contact centers and customer service—from customer relationships to AI to hiring. Part II dives deep into employee culture and executive alignment, and how both can determine whether your customers stick around or take a walk and never come back.…

1
Episode 3: Customer Connection Part I with Bob Furniss 33:57

4y ago33:57

33:57

In Part I, we dive into the current state of contact centers and customer service. What are companies doing to stay connected with customers, especially now when their contact centers are being inundated? What technologies are out there that can help you build a successful contact center and what really is the secret sauce of a good customer servic…

1
Episode 2: Remote Reality—Creating Connections in Crisis + Beyond 34:33

4y ago34:33

34:33

The COVID-19 pandemic has thrown business-as-usual out the window. Remote work is no longer a perk, but a requirement if you want to stay afloat. Eric and Erin chat with Caryn Fried, Co-founder of Camp4—a strategic consultancy that helps organizations build high-performing teams—and discuss how to stay connected and come out the other side with str…

1
Episode 1: What is Customer Obsession? 1:00:21

4y ago1:00:21

1:00:21

What is customer obsession and why does it matter? In this first episode, Eric and Erin discuss Eric’s journey to customer obsession, what customer obsession actually means, and why it’s essential for entrepreneurs and leaders who want to remain competitive and innovative.By Eric Berridge & Erin Acevedo

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Eric Berridge Erin Acevedo Podcasts

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