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No Show

Jeff Borman and Matt Brown

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No Show is about the business of travel: hotels, tourism, technology, changing consumer tastes, the conference industry, and what you actually get for $50 worth of resort fees. Hosts Jeff Borman and Matt Brown explore the intersection of design, architecture, place, emotion, and memory. When we travel, we pass through these intersections, supported by a massive business infrastructure and a fleet of dedicated (and patient) service professionals. Want to be a No Show sponsor, or partner up wi ...
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Have you ever pondered the fate of your hotel soap after check-out? Shawn Seipler did, big time, and it launched him on an extraordinary mission to improve global hygiene. The Clean the World founder joins us to talk about how its Global Hospitality Program works with over 8,000 participants to upcycle soap and tackle some of the deadliest problems…
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Atomic Ranch Editor Jickie Torres joins us to talk Palm Springs, modernism, and the 75th anniversary of the Hollin Hills House and Garden Tour, now the largest mid-century modern home event on the East Coast. Touring architecture has been around as long as the Coliseum, but we're in a new era of architecture as tourism, with an economic impact we'r…
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What exactly is Sustainable Aviation Fuel? What needs to happen for us to start using it? And what's the government's role in propelling a new era of sky travel? Our guest Meg Whitty is Vice President of Corporate Relations and Marketing at LanzaJet, a company whose aim is to decarbonize the aviation industry. She joins us in this episode to talk a…
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How big of a factor is sustainability when U.S. travelers choose where to go? Who do they think should be responsible for addressing cultural and economic sustainability challenges? How much does a crowded versus uncrowded destination matter when tourists make decisions on where to go? We will definitely, absolutely find out with Madeline List, a S…
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Ever wonder how the experience at a hotel might transform your next hospital visit? Stowe Shoemaker is a legend in hospitality academia, and we discuss his new book Hospitable Healthcare: Just What the Patient Ordered!, co-written with Peter Yesawich. Hospitals are taking a closer look at how hotels approach care, service, and satisfaction, and a c…
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Today Hilton is comprised of 17 brands, with more than 5,900 properties in 114 countries around the world. Marriott International controls over 7,000 properties in 131 countries, including the Ritz-Carlton and St. Regis luxury brands. But...were they really competing with each other over the last century, or competing with the world? In this episod…
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Lise is Chief Program Officer of the National Park Foundation, leading program and partnerships teams responsible for delivering more than $89 million in grants and other support to national parks. We talk about the NPS' overall economic impact on communities and regions, keeping a healthy symbiosis between public and private interests, combatting …
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The award-winning associate professor from Penn State's School of Hospitality Management talks about the possible (?) demise of those dreaded resort fees, how local economies depend on NCAA football weekends, and gives us the state of the union for the hotel industry heading into 2024. https://hhd.psu.edu/contact/breffni-noone https://www.investope…
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The chance to speak with someone who has visited 191 countries was just too good, which is why academic, entrepreneur, advisor to world leaders, and world traveler David Goldberg joins us. What are tips for traveling in a fraught world? What's the hairiest travel situation he's been in? What's an underrated country you should visit? Did he know fro…
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Amtrav CEO Jeff Klee sheds light on New Distribution Capability (NDC), a transformative schema that's changing the way we travel. NDC is reshaping the landscape of airfares, third-party technology, and personalization in unexpected ways. We also talk about Southwest's unique (and longstanding) stance on third-party sales, and how NDC elevates the i…
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Summer may be winding down, but the road to adventure lives forever in our hearts. Or does it? People still take road trips, but where they go and why has changed drastically over the last 30 years, and the coming wave of EVs is going to alter our idea of a road trip even more. So, do gas prices matter at all? Do sky-high airfares impact our willin…
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How exactly to airline loyalty programs work, and is there any way to game the system? Credit cards play a huge factor, but do any of them give you the edge? We use American Airlines as our case study example of how plane perks and credit cards are so intertwined. The more you know: https://cwsi.net/aa.htm https://viewfromthewing.com/trumps-team-di…
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Hotel data people: prepare for enlightenment as we sit down with Jan Freitag, CoStar's National Director of Hospitality Analytics. How does 2024 look? Why is occupancy still still trailing 4% below pre-pandemic levels? What data sources does he use? What's his new podcast about? Is he actually a wizard who can predict the future? YES. News you can …
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Aaron is the Executive Director of must-see destination The Neon Museum Las Vegas, a space dedicated to collecting, preserving, studying and exhibiting iconic Las Vegas signs. We talk about pushing the boundaries of a traditional museum experience, preserving history in a town that embraces demolition, and the mysterious red button in Siegfried and…
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Wait, the Intercontinental is related to Pan Am? Holiday Inn really came from a movie? Motel 6 was (briefly) $6 a night? Doubletree was just because the land surveyed had two trees on it? Jeff and Matt explore the naming origins of hotels big and small. The more you know: https://www.panam.org/about/606-across-the-pacific-film https://www.cnn.com/t…
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Does Taylor Swift really affect hotel prices? Which airport has the longest security wait times? Are international travelers favoring the east coast more than the west coast? Should you buy trip insurance? Is there really a hotel designed specifically for pilots and flight crews? Are plane tickets radically more expensive this year? Let's find out.…
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Dave is an award-winning professor, author, and hospitality legend, and he's the recipient of the 2023 Revenue Optimization Educator of the Year award from The Hospitality Sales & Marketing Association International (HSMAI). We talk about what NOT to do in a downturn, whether promotions actually work, the reality around loyalty programs, and advice…
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Dan is Director of Operations for the Andaz West Hollywood, perhaps the most storied rock and roll hotel in history. We talk about the debaucherous past of what was formerly known as the "Riot Hyatt" on the Sunset Strip, the growing focus on wellness in hospitality, what to do when celebrities walk through the lobby, and mysterious campsites of the…
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This week's No Show is with the one and only Susan Barry, Hive Marketing Queen Bee and host of the superb hospitality pod Top Floor. Together we live, we laugh, we grow ... and we learn. About what? How there's oversupply and "underdemolishment" in certain markets, secret cash stashes in hotel rooms, marauding parrots. The usual. https://www.topflo…
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Endless Events founder Will Curran tells us about the next "Jarvis" leap forward for virtual assistants, how that's going to help travelers, and how events are going to have to evolve over the next 5 years if they want to stay relevant. Also, will humans still sit at the concierge desk? And what's the most underrated city to hold an event? Endless …
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Endless Events founder Will Curran has been thinking a lot about how technology will change how and why we get together. The robots are coming, for sure, and they will reshape the process of event planning, the way we network with people, the vacation choices we make, the process of booking trips, and ... well ... pretty much everything else. Endle…
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Canna-tourism generated $17B+ last year, and a wave of state legalization means that number will only get higher. Brooke is the owner of Green Bonnet Pharms in Oklahoma, a complete vertically integrated cannabis business from seed to smoke, and she takes us through the challenges and opportunities in a travel sector primed for growth (and green). h…
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Ned is a hotel industry veteran and principal of Grill Ventures International, and he talks with us about the past, present, and future of breakfast buffets. Also, what's wrong with coffee stations? And is the "grab and go" the future of hotel food? Ned also makes special mention of the Express Start project's initiator and "owner," Jenifer Zeigler…
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Ok, no more messing around. Travel expert Samir Bhatnagar tells us about getting compensated for delayed European flights, skipping ATM fees around the world, the best airline pajamas, the future of airport lounges, taxi tips when abroad, and the most useful travel apps. Stuff we mentioned: https://www.aerolopa.com https://www.rome2rio.com https://…
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We got going on hacks and could not stop. TSA lines, travel pants, airport lounges, bandanas, detergent pods ... there are so many ways to make your trip easier, cheaper, and much more pleasant. Stuff we mentioned: https://sudshare.com https://www.hydroflask.com/32-oz-wide-mouth https://www.mollyjogger.com/products/ccc-legacy-bandana https://seatos…
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Boutique and lifestyle hotels are everywhere now. Why? And how do you define "boutique," exactly? And are we headed towards a world where every hotel is a lifestyle brand? What are lifestyle hotel brands you should check out? We'll answer these questions! Links: https://www.graduatehotels.com/ https://www.piaule.com/ https://www.21cmuseumhotels.com…
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Vegas literally defines itself as an experience, but is it selling something people want? As implosion comes for the casino icons of the 80s and 90s, our collective sense of what makes a satisfying user experience is changing. Is Vegas capturing the right “UX” of the moment, or just going through the motions? Is the architectural and experiential d…
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What do movies and TV shows get universally wrong about hotels? What do they (occasionally) get right? What movie hotel would we want to visit? Wait, Stanley Kubrick never filmed a movie outside of the UK? Links: The design team that worked on interiors at the Park Hyatt Tokyo: https://superpotato.jp/en/ The inspiration for The Shining's Overlook H…
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They're big and they buy things. Why aren't the tech giants taking over online travel? Or maybe ... they already have!? We also talk about the illusion of choice when it comes to booking online. Major players like Expedia gobbled up other travel sites, so when you're shopping around, often you're just browsing different floors of the same departmen…
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Lodging Analytics Research & Consulting issues a quarterly U.S. Lodging Industry Outlook that's essential reading in the hotel business, and Ryan stops by to talk about LARC's Q1 report, coming trends in 2022, markets to watch, the pandemic's impact on commercial real estate, Airbnb regulation, and the Tuscan sun. See what else LARC is up to at htt…
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What's it like to work in the orbit of the most famous theme park in the world? We're in the midst of Disney World's 50th Anniversary, and it got us thinking about all the usual stuff: utopia-building, timeshare economics, land use in central Florida, job reports, tourism dollars, Westworld, civic ecosystems, the Orlando airport. Just your typical …
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This week our crystal ball is crystal clear. The unholy union of Frontier and Spirit Airlines got us thinking: what if a wisecracking genie appeared and gave us three wishes to change the airline industry? Fees, genuine competition (that's where the archaic yet lyric-friendly "cabotage" comes in), passenger comfort ... it would be a whole new world…
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What was the most overused word in hotel marketing in 2021? What will be a hot destination in 2022? What was the biggest ah-ha moment in tourism economics this year? What are good ways to keep up with the industry? What's a sneaky trend nobody's talking about (but should)? What's the best state fair? What luggage should I buy? And more! Links menti…
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Black Friday, Cyber Monday, Small Business Saturday...welcome to the Advent Calendar of Capitalism! Everybody has ambitions to "own" a shopping day. Why not travel? And between Omicron and lingering pandemic wariness/weariness, what's going to happen to hotels 3 weeks from now? Also, Question of the Week: What’s the worst night during the holidays …
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It happens every time, that feeling of resignation and frustration when you're checking in/checking out and there's this laundry list of fees below the price you had stuck in your head when you booked the hotel. What are resort and destination fees, are they really "deceptive," and are hotels and travelers stuck with them forever?…
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Every day there’s a flurry of articles about how the hotel and travel industry are trying to rebound and readjust to covid-era life. When there’s talk about speeding up that rebound the topic invariably touches on vax passports and why they’re so hard for a decentralized system like the U.S. to do. One body that shows up consistently in these conve…
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