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The podcast for all things Product Ops. Listen to diverse voices across this emerging function. Product Ops is set to be the backbone of product led growth within organisations yet there is still much to be learnt and shared in this space. Each week, Product Ops Podcast (POP) will bring you unique perspectives and actionable insights from people working in this function. We'll dive into topics such as Getting Started, Hiring and how it compares to Product Management. Subscribe, share, follow ...
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S3 Bonus: Melissa Perri & Denise Tilles - Product Ops Book Launch
48:13
48:13
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This episode is a very special bonus one for Season 3. We chat to Melissa Perri and Denise Tilles about their highly anticipated and newly launched Product Ops book! Melissa is the CEO of Produx Labs, a Product Management training organisation, and the author of “Escaping the Build Trap.” Denise has over a decade of product leadership experience an…
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S3 E10: Teresa Torres (Product Discovery Coach)
55:09
55:09
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55:09
For the final episode of Season 3 of POP, we’ll be listening to the brilliant, Teresa Torres! Teresa is a well known product discovery coach and the author of Continuous Discovery Habits, which has sold over 80k copies! On this episode we discuss product challenges related to discovery such as: 1) access to customers 2) knowing which habit to do wh…
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S3 E9: Sean Conley (Product Manager to Founder/CEO)
49:18
49:18
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49:18
On the ninth episode of Season 3 "Listening to our Customers" - we’ll be listening to Sean Conley. Sean is currently the CEO and co-founder of BTRT, an all-in-one product tool that uses AI to help you efficiently leverage customer insights so you always “build the right thing”. BTRT also happens to be our Season 3 sponsor for POP. Prior to starting…
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S3 E8: Desislava Genova (Product Design Lead)
51:14
51:14
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51:14
On the eighth episode of Season 3 "Listening to our Customers" - we’ll be listening to Desislava Genova. Desi is an experienced Product Design leader who has worked at scaling fintechs such as TrueLayer and Dojo. Before transitioning into product design, she spent time in Spain working as an in-house graphic designer. Listen in for some unique insi…
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On the seventh episode of Season 3 "Listening to our Customers" - we’ll be listening to Arne Kittler. Arne is currently the Chief Product Officer at Facelift, an all-in-one software provider for social media marketing at scale. He previously held senior product leadership roles at Xing and is an active contributor to the wider product community thr…
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On the sixth episode of Season 3 "Listening to our Customers" - we’ll be listening to Nancy Evbuomwan. Nancy is an experienced Agile Coach who has worked at fast growing startups such as Zoopla, Hopin and Infogrid. She also runs her own podcast called Better, Faster, Happier which explores how to create better products, happier teams and faster pro…
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S3 E5: Alina Miron (Senior Product Manager)
37:15
37:15
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37:15
On the fifth episode of Season 3 "Listening to our Customers" - we’ll be listening to Alina Miron. Alina is currently a Senior Product Manager at Sumup, a fintech company providing payment solutions for small businesses. She has previously worked as a product manager at startups and scale-ups such as JustPark and Dojo. We discuss product challenges…
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S3 E4: Morgan Sadr-Hashemi (Software Engineer to CPTO)
41:54
41:54
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41:54
On the fourth episode of Season 3 "Listening to our Customers" - we’ll be listening to Morgan Sadr-Hashemi. Morgan is currently the Chief Product and Technology Officer at Flashpack, an adventure travel company that brings together solo travellers in their 30s and 40s. He previously worked at Nested where he progressed from Senior Software engineer…
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S3 E3: Kajal Goel (Senior Product Manager)
51:17
51:17
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51:17
On the third episode of Season 3 "Listening to our Customers" - we’ll be listening to Kajal Goel. Kajal was most recently a Senior Product Manager at Legl, a startup providing process automation for modern law firms. She has previously worked in senior product manager roles at Flutterwave - a scaling African fintech as well as at Worldpay, a more t…
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S3 E2: Flora Devlin (Product Director to Product Coach)
51:16
51:16
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51:16
For the second episode of Season 3 "Listening to our Customers" - we’ll be listening to Flora Devlin. Flora is currently a coach for product leaders and a product advisor with Connect Ventures. She previously worked as a Product Director at Monzo where she managed a team of product managers and led the strategy, vision and direction for about 50 pr…
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S3 E1: Daniel Yubi (Product Lead to Founder/CEO)
51:20
51:20
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51:20
For the first episode of Season 3 "Listening to our Customers" - we’ll be listening to Daniel Yubi. Daniel is currently the CEO and founder of Payable - a UK startup that is building treasury operations software for tech companies. Prior to starting his own company, Daniel worked in various senior product management roles at scaling fintechs such a…
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S2 E7: Set up for Success with Stripe
1:17:44
1:17:44
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For the last episode of Season 2 of POP, I’m thrilled to be joined by one of the pioneers of Product Ops in the industry, Blake Samic (Head of Product Ops @ Stripe), as well as two members of his fantastic product ops team at Stripe: Alexandra Lapinsky Wilson (Product Ops Manager) and Dan Barber (Product Ops Manager). We find out how Stripe’s Produ…
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Karen Gutierrez (Product Ops Lead) and Reema Joshi (Product Ops Specialist) from Wise join me for the sixth episode of Season 2 of POP. We find out what it’s like to manage and optimise Quarterly Planning at a global company with about 3000 employees in 17 offices across the world! We deep dive on the following challenges: 1. Quarterly Planning 2. …
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Christine Itwaru (Head of Product Ops), Rick Kadlac (Lead Product Ops Manager) and Adam Siegel (Manager, Technical Writing) from Pendo join me for the fifth episode of Season 2 of POP. We find out how Christine and her experienced team are creating company wide transparency around building, shipping and using products. We deep dive on the following…
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S2 E4: Evolving as you Scale with Chipper Cash
56:04
56:04
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56:04
Anita Asiedu (Director of Operations) and Yande Nomvete (Senior Product Ops Analyst) from Chipper Cash join me for the fourth episode of Season 2 of POP. We find out what it’s like to grow a product ops team from 1 to many within a year and how the team needed to evolve against the backdrop of rapid scaling. We deep dive on the following challenges…
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S2 E3: Driving Customer & Data Insights with Onfido
50:43
50:43
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50:43
Kam Dadfar (Director of Product Ops), Virginia Chiarentin (Product Ops Manager) and Charlotte Hayward (Product Ops Manager) from Onfido join me for the third episode of Season 2 of POP. We find out how harnessing the power of data can unlock both process and product improvements in a fast growing scale-up and deep dive on the following challenges: …
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Tina Stewart (Head of Product Ops - Data&Growth Platform) and Shradha Kothari (Former Head of Product Ops - R&D) from Twilio join me for the second episode of Season 2 of POP. We discuss what it's like coming together to work as one Product Ops team under the Twilio umbrella post the Segment acquisition and deep dive on the following practical exam…
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Vincent Poulain (Senior Product Ops Lead) and Jessica Orellana (Senior Ops Lead) from Shopify join me for the first episode of Season 2 of POP. We deep dive on practical examples of how the Product Ops team is tackling alignment at scale, including: 1. With hypergrowth, how do we know what’s happening across the org and have the right decisions at …
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S1 E12: A CPO's View on Product Ops - Michael Akkerman (CPO @ Cardlytics)
39:58
39:58
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39:58
Michael Akkerman, the Chief Product and Strategy Officer @ Cardlytics, joins me for the final episode of Season 1 of POP to share his views on Product Ops and why he thinks it's a key role in a scaling product organisation. Prior to his current role, Michael served as the Global Head of Partnerships at Pinterest. We talk about how important interna…
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S1 E11: Scaling Product Ops - Anabela Cesário (Director of Product Ops @ OutSystems)
37:49
37:49
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37:49
Anabela Cesário, the Director of Product Ops @ OutSystems, joins me on POP this week to talk about how she focused on tackling impactful work with her product ops team which allowed her to scale the function from 3 to 9 people over a year. She has worked at OutSystems for over 5 years in various positions including the Director of Product Managemen…
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S1 E10: Data Driven Decisions with ProdOps - Yashas Singri (Product Ops Manager @ Talkspace)
37:18
37:18
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37:18
Yash Singri, a Product Ops Manager @ Talkspace, joins me on POP this week to talk about how he's using product analytics in ProdOps to help drive data driven decision making. He previously worked as a consultant at Bain & Company before landing a strategy "externship" and moving into the digital health space. Listen in to find out how Yash works wi…
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S1 E9: Community Building with Product Ops - Mayara Barros (Product Ops Manager @ QuintoAndar)
38:34
38:34
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38:34
Mayara Barros, the Product Ops Manager @ QuintoAndar, joins me on POP this week to talk about her passion for community building and how she's using it to improve the efficiency and alignment of 60+ product teams! May previously worked as a corporate lawyer and used to organise tech events such as TechStars Startup Weekend and SiliconDrinkAbout. Li…
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S1 E8: Product Ops in an Early Stage Startup - Wole Atunbi (Product Ops @ Mono)
31:40
31:40
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31:40
Wole Atunbi, Product Ops @ Mono (YC W21), joins me on POP this week to talk about what it's like working in Product Ops at a seed stage startup (with less than 20 people!). Wole previously worked as a product manager at various startups in Nigeria and has now found a role that combines his experience in product with his background in business and i…
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S1 E7: Lessons from over 5yrs in Product Ops - Sloan Saunders (Product Ops Manager @ Evidation Health)
33:45
33:45
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33:45
Sloan Saunders, the Product Ops Manager @ Evidation Health, joins me on POP this week to talk about lessons she's learnt from over 5 years of working in Product Ops! Listen in to find out more about Sloan's journey with Product Ops from starting off as a product ops analyst to being a product programme manager and now hiring for her own team that s…
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S1 E6: Applying Design Thinking to Product Ops - Hugo Froes (Product Ops Lead @ Farfetch)
39:22
39:22
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39:22
Hugo Froes, the Product Ops Lead @ Farfetch, joins me on POP this week to talk about how he transitioned from a background in UX Design to Product Ops! Listen in to find out what design principles Hugo finds valuable in his current role and how this has shaped his focus in Product Ops. From conducting user research to pattern matching and using War…
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S1 E5: Customer Centricity & Product Ops - Kaitlyn Melo (Product Ops Lead @ Faire)
31:11
31:11
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31:11
Kaitlyn Melo, the Product Ops Lead @ Faire, joins me on POP this week to talk about how she leveraged her background in customer experience to bring customer centricity directly to product teams! Listen in to find out how Kaitlyn developed a Voice of Customer (VOC) programme for Faire against the backdrop of rapid scaling and the need for instant k…
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S1 E4: Product Ops Hiring and Career Progression - Sharmin Abdo (Head of Product Ops @ Dext)
37:53
37:53
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37:53
Sharmin Abdo is the Head of Product Ops @ Dext (formerly Receipt Bank) and is currently hiring for her team. She has been at Dext for over 5 years in previous roles such as Marketing Ops and Customer Success. She also spoke at the PLA Product Ops Summit on Defining Product Ops. On this episode we chat about some of the key traits in hiring for Prod…
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S1 E3: Product Planning and OKR Setting - Marielle Velander (Product Ops Lead @ Dashlane)
37:55
37:55
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37:55
Marielle Velander is the Product Ops Lead @ Dashlane. She leveraged her background in user research and anthropology to develop a product operations function and has written about this for Mind the Product here. On this episode we explore how she is going about improving the quarterly product planning and OKR setting process at Dashlane. We talk ab…
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S1 E2: Product Manager to Product Ops - Kevin Sakamoto (Director of Product Ops @ Dollar Shave Club)
34:39
34:39
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34:39
Kevin Sakamoto is currently the Director of Digital Product Ops @ Dollar Shave Club. Prior to this role, Kevin spent over a decade working in product management leadership roles at companies such as Zappos, Target and lululemon. On this episode, we explore a question that is often asked in this space: "How does Product Ops compare to Product Manage…
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S1 E1: Getting Started with Product Ops - Gwera Kiwana (Senior Ops Analyst @ 11:FS)
32:40
32:40
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32:40
Gwera Kiwana, a Senior Ops Analyst @ 11:FS is currently setting up a Product Ops function. On this episode, we chat about how she identified the need for Product Ops, the relevance of her ops background from Monzo, the importance of manager support and how she's navigating the challenges of getting Product Ops off the ground as a one-woman team!…
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