Ep 554 features Mario, an Emergency Specialist - 3 with Aurora 911 out of Colorado. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Mario's initial interest in being an EMT and the shift to 911 dispatching Challenges and adrenaline rush of early days in dispatch The impact of working on high-stress calls Memorable and …

Ep 553 features Bess, a Management Assistant, and Pam, a Chaplain with Aurora 911 out of Colorado. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Bess reflects on the positive impact of kindness during a memorable Thanksgiving as a dispatcher The importance of being human and adaptable in the ever-evolving field of di…

Ep 552 features Reyna, an Emergency Specialist 1 with Aurora 911 out of Colorado. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Reyna's journey into public safety and criminal justice The challenges of working early morning shifts Handling emotionally intense 911 calls The complexity of translating emergency calls Un…

Ep 551 features Carlynn, 911 Professional and Engagement Strategist with FirstWatch. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Learn more about FirstWatch - Web Episode topics – The importance of standardized questions and procedures in dispatching. Personal stories of challenging calls and their emotional impact. How First Watch…

Ep 550 features Jenessa, Level 3 - 911 Professional out of St. George Communications, Utah. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Training, unexpected calls, and personal growth insights from almost 15 years in the field are explored The importance of staying calm and compassionate in high-pressure situations…

Ep 549 features Jonathan, TC CTO, with Johnston County, NC. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – The emotional toll of a significant 911 call that changed Jonathan's perspective The importance of supportive family and coworkers in dispatch work Navigating the transition between different dispatch roles The i…

Ep 548 features #IAM911 stories from the Imagine Listening session at the 9-1-1 Leadership Training retreat at the Mayan Ranch, hosted by the 360 Degree Dispatcher. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVI…

Ep 547 features Cat, 911 Communications Supervisor at Riverside County Sheriff's Department, CA. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – How Cat's unexpected journey into public safety began and her initial impressions of the dispatcher's role. The rigorous hiring process for 911 dispatchers and what it takes t…

Ep 546 features Lauren Spencer, a Retired 911 professional and Life Stylist Entrepreneur. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Lauren's path into public safety and overcoming initial setbacks. The intense training process and demands of a 911 dispatcher. Emotional and impactful experiences of life-saving cal…

Ep 545 features Jeff, 2nd generation dispatch, 3rd generation fireman out of WestComm Regional, Massachusetts. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Explore Jeff Hastings’ journey and growth in the public safety field, reflecting on the influence of his father and mentorship from key figures like David Squire…

Ep 544 features Stephanie, a 911 Professional out of Georgia. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Discover Stephanie’s journey from ambulance driver to skilled EMT, and how she transitioned to the demanding role of a 911 dispatcher. Learn about the challenges and emotional toll of handling emergency calls, …

Ep 543 features Lea Harms, 911 Professional, Industry Partner, and Author of "Lives on the Line." Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Now and then there is a snag and that’s life. This is also true when self-publishing or even through a publishing house. Snags happen, but no worries, you can sign up to find out more about L…

Ep 542 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week. This is the last installment in this series o…

Ep 541 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week. This is a continuation of this series out of …

Ep 540 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week. Sponsored by INdigital - Facebook | LinkedIn …

Ep 539 features Kris, Director of Program Development at The Healthy Dispatcher. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Kris's 911 story The daunting learning curve of dispatch codes and the memorization techniques that Kris used to master them. Training complexities in 911 dispatch and the personal growth tha…

Ep 538 features Katie, a 911 dispatcher with Rockford 911 out of Illinois. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Katie's 911 story How a background in special education equipped her to handle intense emergency calls involving children with autism Learn about the rigorous process Katie underwent to join the di…

Ep 537 features Brad Flanagan, Emergency Ops Manager for the Pitkin County Regional Emergency Dispatch Center out of Colorado. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Brad's 911 story How Brad's unique journey from the military to 911 dispatching on a dare unveiled his strengths in emergency operations The indi…

Ep 536 features Katherine, 911 professional with Ada County Sheriff's Office out of Idaho. Episode topics – Katherine's 911 story Exploring the repercussions of tragic calls, including a particularly disturbing case involving a missing child The challenges and importance of adequate mental health support and coping strategies for 911 dispatch profe…

Ep 535 features Ashley, 911 Professional with Rockland PD & Fire, and Greg, 911 Professional with CAL Fire, both out of California. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Ashley's 911 story Greg's 911 story Trusting your instincts Connecting communities How TikTok brought us together As always, if you have any…

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 534 features Deb, a Psychiatric Clinician, 911 dispatcher, and EMT. Episode topics – Deb recounts her journey in dispatch, including her ability to thrive with ADHD and the contrast in training environments across different agencies. The epi…

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 533 features Ashley, your friendly neighborhood dispatcher from Elkhart City in Indiana. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Discover what lies beyond the emergency communications center - dispatcher…

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 532 features Kelley Cunningham, the Eaton County Central Dispatch Director, as she shares insights on workplace culture, public safety, and the importance of dispatchers in emergency response. Sponsored by INdigital - Facebook | LinkedIn | T…

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 531 features Rich, Dispatch Supervisor with Eaton County Central Dispatch, MI. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Rich's 9-1-1 story Dynamic transformation of emergency dispatch technology Integrati…

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 530 features Libby, Dispatch Supervisor with Eaton County Central Dispatch, MI. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Libby's 9-1-1 story The Challenges and Memories of a Dispatcher in a Public Safety …