Every estate manager has a story — and this is where you get to hear them. The Easemakers Podcast is made for people who are passionate about the art of private service. Tune in to learn from the best in the business, get tips and inspiration to fuel your career, and connect with people get it. The Easemakers Podcast is presented by Nines, household management software and services built to help discerning households and the people who support them live with ease.
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What does home mean to you? On Make Yourself at Home, host Kristin Twiford takes you into the homes of people you admire, to give you a window into who they really are. You’ll hear what drives them, what gives them a sense of purpose, how they unwind, and how they choose to spend their time meaningfully — but perhaps more importantly — their favorite room in the house, their guilty pleasures, and their most cherished possessions. Along the way, we hope to inspire you to live better, whatever ...
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Hiring the right private chef and setting them up for success with Sorensen Staffing Principal Marc Sorensen Leandro
29:43
29:43
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How do you find the right private chef for your household staff? Should you look for someone with Michelin star experience, or a deep knowledge of specific cuisines? And, how can you set a new chef up for success? In this episode of the Easemakers Podcast, Marc Sorensen Leandro shares his tips for hiring managers based on his experience as a privat…
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Luxury travel trends with Ryan Rudolph, Co-Founder of Luxurious Getaways
27:54
27:54
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Looking for inspiration for creating a luxury travel experience for your principals? Ryan Rudolph, Co-Founder of Luxurious Getaways, joins us in a new episode of the Easemakers Podcast to share what's trending in high-end travel, from today's most popular types of travel to the simple touches that make an experience special. Tune in to hear his ins…
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Creating technical estate manuals with Modern Life Technical Solutions Founder & CEO Juliet Prater
26:46
26:46
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In today's high tech estates, it's critical that both principals and household staff know where to turn when something goes wrong. In a new episode of the Easemakers Podcast, Modern Life Technical Solutions Founder & CEO Juliet Prater shares her tips for building a technical estate manual. Tune in to hear why technical estate manuals are so importa…
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Building out a team of private service professionals with Pocketbook Agency Co-Founder Brittany Dolin
38:33
38:33
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Hiring a team of private service professionals for your principal? Whether you're starting from scratch or inheriting a team, Brittany Dolin shares her tips for hiring managers in a new episode of the Easemakers Podcast. Tune in to hear Brittany's tips for conducting an audit before you start the hiring process, the questions she asks every princip…
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Endowing legacy properties with Winged Keel Group Principal Mark Richards
37:45
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How can an endowment help a family preserve a legacy property? Mark Richards, a Principal at the independent life insurance brokerage firm Winged Keel Group, has spent decades helping families preserve their assets, and in this conversation, he shares the value of endowing legacy properties and how estate managers can support their principals in th…
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Designing vehicles for maximum productivity with Becker Automotive Design CEO Howard Becker
35:06
35:06
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Can a car also be an office, a gathering place, a space to relax? Becker Automotive Design creates custom vehicles for VIPs in government, tech, Wall Street, Hollywood, sports and more from all over the world — always striving to say yes when clients pose creative challenges with the question, "this is great, but can you...?" In a new episode of th…
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Overseeing complex development projects with Peak Projects Founder & CEO Grant Bowen
37:51
37:51
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How do you keep a complex development project running smoothly and bring a principal's vision to life? Peak Projects Founder & CEO Grant Bowen shares insights around complex development projects in a new episode of the Easemakers Podcast. Tune in to hear Grant's take on aligning teams around a vision, bringing in vendors with shared values, and why…
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The contractor’s perspective: tips for vetting and working with vendors
36:11
36:11
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How do you find great contractors and work with them effectively to get projects done the right way? As a contractor himself, Loft Home Services Founder David Deray has a passion for helping people answer these questions. In this episode of the Easemakers Podcast, he shares the contractor's perspective to help you get the best results when working …
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Trends in home automation systems with Global Wave Integration Founder & President Kyle Steele
33:26
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What's trending in home automation, and what's on its way out? What are principals looking for in smart home technology, and how do you ensure you're building a setup that actually works for their lifestyle? In this episode of the Easemakers Podcast, Global Wave Integration Founder & President Kyle Steele digs into everything from home entertainmen…
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Supporting principals who are aging in place with House Manager & Personal Assistant Laurie Reese
41:02
41:02
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How do you support a principal who's aging in place, or navigating a terminal illness at home? Bay Area House Manager and Personal Assistant Laurie Reese has supported a number of principals through the most challenging moments of their lives, and in this heartfelt work, she's found her calling. In this episode of the Easemakers Podcast, we talk wi…
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Training frontline household staff with DEPN Consulting Founder Dwight Nero
27:53
27:53
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How can estate managers better support frontline staff? How can the right training benefit not only household staff, but also managers and principals? Dwight Nero, Founder of DEPN Consulting, is passionate about helping frontline household staff get the training they need. He shares his take and his tips for training what he calls "the forgotten fe…
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Protecting the world's most prominent individuals — what's changed and what hasn't with Gavin de Becker SVP of Threat Assessment and Management Bryan Niederhelm
46:42
46:42
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How has protecting the world's most prominent families and individuals changed over the last 50 years — and what's stayed the same? Gavin de Becker & Associates Senior Vice President of Threat Assessment and Management Bryan Niederhelm digs into what's new and what remains core to executive protection in this episode of the Easemakers Podcast. Tune…
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Managing luxury construction projects as an owners rep with Leo Crane
28:12
28:12
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What is the role of an owner's representative, and where does it start and end? What are the nuances of managing projects nearby and from afar? What skills do owner's reps need, and how do you become one? Leo Crane answers all our owner's rep questions in a new episode of the Easemakers Podcast. Tune in to hear how he manages projects all over the …
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Maximizing value for families, family offices and estate management teams with Family Office Specialist & Succession Advisors Founder Alison Marckstadt
42:23
42:23
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How do you maximize value across an organization? As a family office specialist, a former family office COO focused on estate management, a wealth advisor and consultant, Alison Marckstadt has spent the past 2 decades honing her ability to increase efficiency, bring the best out of her teams, and deliver the highest level service to her principals.…
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Uncovering the principal's perspective with Tapestry Associates CEO Anne Lyons and President Judy Boerner-Rule
44:16
44:16
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What are principals really thinking? After making the transition from working within family offices to consulting for family offices, Tapestry CEO Anne Lyons and President Judy Boerner-Rule have a new perspective. In this episode of the Easemakers Podcast, Anne and Judy share their aha moments from moving to the other side, as well as the patterns …
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Live from the Estate Management Conference! Residential Hospitality Trends with Hannah Loudin, Director of Residences for The Tampa EDITION
53:50
53:50
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In a special bonus episode of the Easemakers Podcast recorded live from the Estate Management Conference in St. Petersburg, Florida, we explore the trend toward residential hospitality with Hannah Loudin, Director of Residences at The Tampa EDITION. What does it mean when a job description includes "5 star hotel experience"? How should estate manag…
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Staying organized across multiple properties with NEAT Method Co-Founders Ashley Murphy and Marissa Hagmeyer
42:13
42:13
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Getting organized — let alone staying organized — across multiple properties can be a huge undertaking, and no one knows that better than NEAT Method Co-Founders Ashley Murphy and Marissa Hagmeyer. In this episode of the Easemakers Podcast, Ashley and Marissa share their expert tips for estate managers and anyone working to minimize chaos in their …
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Today, the Easemakers Podcast is taking a break between seasons. In this episode, get a preview of upcoming conversations, and in the meantime, catch up on our past favorites! Thanks for listening!By Kristin Twiford & Mohamed Elzomor, Easemakers
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Exploring alternative residence and citizenship with Judi Galst, Managing Director Private Clients at Henley & Partners
32:09
32:09
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What do private service professionals need to know about alternative citizenship? In this episode of the Easemakers Podcast, we explore why so many high net worth families are applying for alternative passports, and what you need to know about the process. Tune in to hear Judi Galst, Managing Director Private Clients for Henley & Partners, the glob…
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Providing lifestyle management services within a public accounting firm with Jennifer Quent
30:46
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What are the keys to providing excellent lifestyle management services to 25 different clients? In this episode of the Easemakers Podcast, Jennifer Quent, a director in Marcum’s family office practice, shares what it's like to manage lifestyle and concierge services within a public accounting firm. Tune in to hear the range of services Jennifer and…
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Breaking down communications siloes and creating harmony in estate management with Luxury Lifestyle Logistics Founder Jen Laurence
43:04
43:04
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Jen Laurence is an expert in helping households improve their communications and create harmony. She's spent the past 23 years in estate management, and as the owner of Luxury Lifestyle Logistics, she works with principals and the private service professionals who support them for a week at a time. Her goal: to break down siloes and implement syste…
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Time management and avoiding the 8 deadly time thieves with Professional Organizer Andrew Mellen
33:55
33:55
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Private service professionals often feel like there aren't enough hours in a day — but are you falling victim to the 8 deadly time thieves? In this episode of the Easemakers Podcast, professional organizer and bestselling author of Unstuff Your Life and Calling Bullsh*t on Busy Andrew Mellen shares his tips for time management. Tune in to hear how …
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Resourcing: how to set your family office and household staff up for success, maximize your resources and ask for more with EFO Advisory Services Founder Rebecca Maguire
45:26
45:26
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In 20 years of working in single family offices, EFO Advisory Services Founder Rebecca Maguire has learned that there's often a disconnect between what principals think they need and what their teams actually need to operate effectively. Many teams of private service professionals continue to take on more, operating on the brink of burnout but mana…
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Exploring the options for private air travel with Corporate Aviation CEO Ryan Hall
32:10
32:10
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Your principal wants to trade the hassle of commercial flights for a world-class private jet experience. How do you find the right experience for their travel needs? Ryan Hall is a private aviation expert and the CEO of Corporate Aviation, a consulting firm designed to help individuals and corporations figure out the right private jet travel soluti…
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The importance of an up to date home inventory — and how to create one for your household or estate with Pinventory Founder & CEO Carol Kaufman
35:40
35:40
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35:40
Do you know how to create a home inventory list? Why is inventory so important — to family members, to your insurance company and to your household staff? And, what exactly needs to be included on your home inventory checklist? Years ago, Carol Kaufman learned the hard way that failing to do inventory properly can be a huge mistake — so she launche…
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Virtual personal assisting and building a remote private service business with Tara Ulrich
31:06
31:06
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What are the opportunities for private service professionals who want to work from home? And, what are the challenges that come with a remote position? Tara Ulrich knows the answers to these questions firsthand. She’s spent her career as an administrative assistant, working first as a remote executive assistant for a nonprofit, then taking on a rem…
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Managing farms, ranches and agricultural properties (and what you need to know about agricultural property tax exemption) with Director of Properties Stephanie Galetzki
45:27
45:27
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Your principals come to you and say they want to buy a ranch or some kind of agricultural property, and they’d like to set it up as a business to qualify for an agricultural property tax exemption. Now what? Colorado based Director of Properties and Agricultural Manager Stephanie Galetzki has helped several families and family offices navigate the …
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Household staff compensation trends & takeaways from the 2022 Estate and Household Staff Compensation Report with Botoff Consulting Managing Principal Trish Botoff & Senior Consultant Jennifer Adams
43:08
43:08
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What are the trends in household staffing salaries and compensation? How much does compensation affect tenure and turnover? Which employees are you most at risk of losing? Botoff Consulting wanted to help answer these questions, and provide data to help families and family offices recruit top private service professionals and retain their best hous…
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Understanding today's insurance market with Atténuer Risk Managing Principal Kate Norris
38:29
38:29
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What do you need to know about today’s insurance market, and how do you decide when to submit a claim and when not to? In this episode of the Easemakers Podcast, we talk with Kate Norris, Managing Principal for the risk management firm, Atténuer Risk. Kate has spent her career in the family office world — first in wealth management, then at the Fam…
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Managing wardrobes and personal styling with Natalie Decleve
25:29
25:29
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How do you manage an extensive wardrobe — especially when you’re working across multiple properties? In this episode of the Easemakers Podcast, personal stylist Natalie Decleve shares her tips for private service professionals tasked with managing their principals’ wardrobes. Natalie started her career in fashion, and in 2009, started helping CEOs,…
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Navigating uncomfortable conversations with principals and communicating effectively with high net worth individuals with Luxury Estate Managers of Aspen President Sarah Korpela
44:10
44:10
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As the President of Luxury Estate Managers of Aspen, Sarah Korpela has had countless difficult conversations with her high net worth clients. In 15 years managing high end properties in Aspen, Colorado, and now in Scottsdale, Arizona, she's learned how to manage everyone's expectations, what to do when something goes wrong, and why brutal honesty i…
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Exploring Holistic Success and What It Means to Live Well [Season Finale]
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As we wrap our first season, we want to say thank you for listening, and thank you to everyone who’s welcomed us into their homes. We set out to take you into the homes of people you admire, to show you a side you don’t usually get to see. Our season 1 guests have inspired us to think about how home gives us the space to focus on what matters most,…
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Working with hyper-growth family offices and scaling your household operations with Director of Properties Jeffrey Konen
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As a Director of Properties in the Bay Area, Jeffrey Konen has helped a number of families navigate the challenges of scaling their household operations after a wealth event. In this episode of the Easemakers Podcast, Jeffrey shares what it's like to work with a high-growth family office, covering everything from questions to ask in an interview to…
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Honoring Her Ancestors and Building for the Next Generation with Betsy Fore, Co-Founder of Tiny Organics & Natives Rising
37:36
37:36
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Betsy Fore has always been a builder. Growing up, she used to tinker in the garage building motorcycles with her dad. After college, she invented toys for Mattel and Hasbro, and helped Michael Acton Smith build Mind Candy. Then, she says, each of her babies inspired a company. When her dog, Whiskey, was overweight, she created WonderWoof, a fitness…
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Building strong systems of communication and creating a legacy of knowledge with Lifestyle Manager and Estate Consultant Phoebe Maddrell
32:42
32:42
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Today, Phoebe Maddrell is a freelance lifestyle manager and estate consultant based in the UK, but she's worked in just about every kind of environment you can imagine — from guest homes to superyachts and estates. Over the years, she's honed her ability to create effective systems for communication, helping households operate seamlessly and create…
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Celebrating her roots, learning from nature, and nurturing a new generation of plant parents with The Sill Founder & CEO Eliza Blank
44:22
44:22
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Eliza Blank’s home in upstate New York is filled with a lot of plants. And while that might not be surprising for the Founder & CEO of The Sill — the direct-to-consumer houseplant retail and delivery brand built on the simple idea that plants make people happy — Eliza’s roots with with plants are even deeper than you might think. Her childhood home…
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Protecting assets from risk during hurricane season with Fortress Chief Operating Officer Tom Burns
28:14
28:14
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This month marks the beginning of hurricane season. How do you make sure a property — and all of the fine art, antiques, and other valuable assets within it — are safe from risk? In this conversation, we talk with Tom Burns, Chief Operating Officer at Fortress — the Boston and Miami-based storage and preservation company that specializes in fine ar…
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Living & Leading with Kindness, Empathy and a Greed for Memories with Maple Founder & CEO Michael Perry
55:47
55:47
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Michael Perry is a serial entrepreneur. His company Kit was acquired by Shopify, and he spent years making life easier for small business owners. Then, a difficult journey to becoming a parent changed everything — from the way he leads people and the mission he works towards, to the way he approaches each moment with his kids. Today, he's building …
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Improving your household’s cybersecurity with Annapurna Cybersecurity Founder & CEO Tony Gebely
32:19
32:19
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Tony Gebely spent a decade running information technology for the ultra-high net worth membership organization Family Office Exchange. He became the team’s subject matter expert on cybersecurity, and started meeting with members about security measures. Soon, he realized that many of them shared a common problem: they wanted to reduce their vulnera…
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Trading VC Success for Holistic Ambition and a Life Anchored at Home with Professional Transition Coach Steve Schlafman
58:42
58:42
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For years, Steve Schlafman envisioned success as an investor — and then, at the height of his VC career, just after he'd made partner at a multi-billion dollar firm, he walked away. The move opened up a world of other "possible selves," and now, Steve sees himself as a husband, a father, a cook and a lifelong learner, rather than just a worker. Tod…
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Managing complex moves with Bond and Des Voeux Founder Eve Ward
33:55
33:55
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How do you move a priceless chandelier? What should you know before moving internationally? Do you really need to inventory a home when you're moving? Every move is challenging, but high end relocation is even more complex. As a move concierge and relocation specialist and the Founder of Bond and Des Voeux, Eve Ward has seen it all — and in this ep…
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Lindsay Shookus on Being Present, Prioritizing Impact and Writing a New Chapter After 20 Years at SNL
44:29
44:29
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Lindsay Shookus spent 20 years — her entire adult life so far — booking hosts and helping guests feel at home at Saturday Night Live. She landed the job right out of college, and it shaped not only her professional path, but her life outside of work, as well. Now, after leaving SNL 9 months ago, she's adjusting to a completely different lifestyle (…
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From jewelry to NFTs: managing private collections with Collections Manager and Personal Assistant Naomi Sosnovsky
31:34
31:34
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Naomi Sosnovsky always knew she wanted to work in private service — specifically, with people who have a passion for collecting. She's studied art history, archaeology, and fashion, and she's worked in museums and on red carpets, all to give her a deeper understanding of the world's most beautiful objects and the people who collect them. Now, in a …
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Flipping the Script and Turning Pressure Into Fuel with Olympic Medalist, World Champion Swimmer and Bestselling Author Katie Hoff
37:49
37:49
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Katie Hoff went to her first Olympic Games in Athens at the age of 15. She’s won 8 World Championships and 3 Olympic medals, and she spent years breaking world records and being heralded as the female Michael Phelps. After decades competing on the world stage, she knows a lot about extraordinary pressure. Now, as a mentor, keynote speaker and bests…
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Service at sea: from chefing on yachts to planning private charters with Rose Jolis
32:12
32:12
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Rose Jolis' career in private service has taken her all over the world. She started out as a chef, and after cooking and catering on land with Martha Stewart, she spent 27 years on private yachts. She fell in love with creating unforgettable trips — and now, serves as a Charter Broker with Denison Yachting. In this episode of the Easemakers Podcast…
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Combating Stress, Optimizing Wellbeing, and Choosing to Be Happy with Christopher Gavigan, Founder of Prima, Uplifter Brands & The Honest Company
50:23
50:23
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At home and at work, Christopher Gavigan is passionate about optimizing wellbeing. After leading Healthy Child Healthy World and co-founding the Honest Company, he recently launched Prima, a therapeutics company that Forbes called “the Patagonia of CBD” and its umbrella network, Uplifter Brands, a CPG wellness platform. With Prima and Uplifters, Ch…
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Executive protection, life safety, and being prepared for anything with Estate Manager and Executive Protection Specialist Scott Sanders
27:21
27:21
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In a high net worth household, security is a top priority. If you support a celebrity, a dignitary, or a well-known corporate executive, you may be highly familiar with VIP protection and security services or work alongside a secret service or executive protection agent. But even households without a dedicated private security team need to get ahea…
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A Road Less Traveled: Wander Founder & CEO John Andrew Entwistle’s Path from 13 Year Old Entrepreneur to Helping People Find Their “Happy Place”
49:56
49:56
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John Andrew Entwistle is on a mission to help people find their happy place. And for the Wander Founder & CEO, it's a mission that feels personal. John Andrew started his first company at just 13 years old, and launched his second, Coder, right out of high school. Over the next 5 years, he became a Thiel Fellow and was named alongside his Coder co-…
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Negotiating your salary and how to advocate for a 20%+ raise with Career Coach Donna Shannon
42:26
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Whether you're asking for a raise or negotiating your salary for a new role, navigating money conversations in private service is challenging. As the Founder and CEO of Personal Touch Career Services, Career Coach Donna Shannon has supported countless private service professionals through the job search process with writing services and coaching, a…
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From Surviving Cancer to Evolving Bud Light: Being Motivated by the Hard and Finding a Pipeline of Joy with Alissa Heinerscheid, VP, Bud Light
54:35
54:35
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At work, Alissa Heinerscheid is the Vice President of Bud Light, tasked with evolving and elevating an iconic brand that was in decline — and she’s the first woman to lead Bud Light in the brand’s 40 year history. At home, she’s a mom who celebrates her kids’ wins with a family swag chain, and a cancer survivor, who finds her joy paying it forward …
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