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The Easemakers Podcast

Kristin Twiford & Mohamed Elzomor, Easemakers

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Every estate manager has a story — and this is where you get to hear them. The Easemakers Podcast is made for people who are passionate about the art of private service. Tune in to learn from the best in the business, get tips and inspiration to fuel your career, and connect with people get it. The Easemakers Podcast is presented by Nines, household management software and services built to help discerning households and the people who support them live with ease.
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What does home mean to you? On Make Yourself at Home, host Kristin Twiford takes you into the homes of people you admire, to give you a window into who they really are. You’ll hear what drives them, what gives them a sense of purpose, how they unwind, and how they choose to spend their time meaningfully — but perhaps more importantly — their favorite room in the house, their guilty pleasures, and their most cherished possessions. Along the way, we hope to inspire you to live better, whatever ...
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What's trending in home automation, and what's on its way out? What are principals looking for in smart home technology, and how do you ensure you're building a setup that actually works for their lifestyle? In this episode of the Easemakers Podcast, Global Wave Integration Founder & President Kyle Steele shares digs into everything from home enter…
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How do you support a principal who's aging in place, or navigating a terminal illness at home? Bay Area House Manager and Personal Assistant Laurie Reese has supported a number of principals through the most challenging moments of their lives, and in this heartfelt work, she's found her calling. In this episode of the Easemakers Podcast, we talk wi…
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How can estate managers better support frontline staff? How can the right training benefit not only household staff, but also managers and principals? Dwight Nero, Founder of DEPN Consulting, is passionate about helping frontline household staff get the training they need. He shares his take and his tips for training what he calls "the forgotten fe…
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How has protecting the world's most prominent families and individuals changed over the last 50 years — and what's stayed the same? Gavin de Becker & Associates Senior Vice President of Threat Assessment and Management Bryan Niederhelm digs into what's new and what remains core to executive protection in this episode of the Easemakers Podcast. Tune…
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What is the role of an owner's representative, and where does it start and end? What are the nuances of managing projects nearby and from afar? What skills do owner's reps need, and how do you become one? Leo Crane answers all our owner's rep questions in a new episode of the Easemakers Podcast. Tune in to hear how he manages projects all over the …
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How do you maximize value across an organization? As a family office specialist, a former family office COO focused on estate management, a wealth advisor and consultant, Alison Marckstadt has spent the past 2 decades honing her ability to increase efficiency, bring the best out of her teams, and deliver the highest level service to her principals.…
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What are principals really thinking? After making the transition from working within family offices to consulting for family offices, Tapestry CEO Anne Lyons and President Judy Boerner-Rule have a new perspective. In this episode of the Easemakers Podcast, Anne and Judy share their aha moments from moving to the other side, as well as the patterns …
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In a special bonus episode of the Easemakers Podcast recorded live from the Estate Management Conference in St. Petersburg, Florida, we explore the trend toward residential hospitality with Hannah Loudin, Director of Residences at The Tampa EDITION. What does it mean when a job description includes "5 star hotel experience"? How should estate manag…
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Getting organized — let alone staying organized — across multiple properties can be a huge undertaking, and no one knows that better than NEAT Method Co-Founders Ashley Murphy and Marissa Hagmeyer. In this episode of the Easemakers Podcast, Ashley and Marissa share their expert tips for estate managers and anyone working to minimize chaos in their …
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What do private service professionals need to know about alternative citizenship? In this episode of the Easemakers Podcast, we explore why so many high net worth families are applying for alternative passports, and what you need to know about the process. Tune in to hear Judi Galst, Managing Director Private Clients for Henley & Partners, the glob…
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What are the keys to providing excellent lifestyle management services to 25 different clients? In this episode of the Easemakers Podcast, Jennifer Quent, a director in Marcum’s family office practice, shares what it's like to manage lifestyle and concierge services within a public accounting firm. Tune in to hear the range of services Jennifer and…
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Jen Laurence is an expert in helping households improve their communications and create harmony. She's spent the past 23 years in estate management, and as the owner of Luxury Lifestyle Logistics, she works with principals and the private service professionals who support them for a week at a time. Her goal: to break down siloes and implement syste…
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Private service professionals often feel like there aren't enough hours in a day — but are you falling victim to the 8 deadly time thieves? In this episode of the Easemakers Podcast, professional organizer and bestselling author of Unstuff Your Life and Calling Bullsh*t on Busy Andrew Mellen shares his tips for time management. Tune in to hear how …
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In 20 years of working in single family offices, EFO Advisory Services Founder Rebecca Maguire has learned that there's often a disconnect between what principals think they need and what their teams actually need to operate effectively. Many teams of private service professionals continue to take on more, operating on the brink of burnout but mana…
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Your principal wants to trade the hassle of commercial flights for a world-class private jet experience. How do you find the right experience for their travel needs? Ryan Hall is a private aviation expert and the CEO of Corporate Aviation, a consulting firm designed to help individuals and corporations figure out the right private jet travel soluti…
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Do you know how to create a home inventory list? Why is inventory so important — to family members, to your insurance company and to your household staff? And, what exactly needs to be included on your home inventory checklist? Years ago, Carol Kaufman learned the hard way that failing to do inventory properly can be a huge mistake — so she launche…
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What are the opportunities for private service professionals who want to work from home? And, what are the challenges that come with a remote position? Tara Ulrich knows the answers to these questions firsthand. She’s spent her career as an administrative assistant, working first as a remote executive assistant for a nonprofit, then taking on a rem…
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Your principals come to you and say they want to buy a ranch or some kind of agricultural property, and they’d like to set it up as a business to qualify for an agricultural property tax exemption. Now what? Colorado based Director of Properties and Agricultural Manager Stephanie Galetzki has helped several families and family offices navigate the …
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What are the trends in household staffing salaries and compensation? How much does compensation affect tenure and turnover? Which employees are you most at risk of losing? Botoff Consulting wanted to help answer these questions, and provide data to help families and family offices recruit top private service professionals and retain their best hous…
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What do you need to know about today’s insurance market, and how do you decide when to submit a claim and when not to? In this episode of the Easemakers Podcast, we talk with Kate Norris, Managing Principal for the risk management firm, Atténuer Risk. Kate has spent her career in the family office world — first in wealth management, then at the Fam…
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How do you manage an extensive wardrobe — especially when you’re working across multiple properties? In this episode of the Easemakers Podcast, personal stylist Natalie Decleve shares her tips for private service professionals tasked with managing their principals’ wardrobes. Natalie started her career in fashion, and in 2009, started helping CEOs,…
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As the President of Luxury Estate Managers of Aspen, Sarah Korpela has had countless difficult conversations with her high net worth clients. In 15 years managing high end properties in Aspen, Colorado, and now in Scottsdale, Arizona, she's learned how to manage everyone's expectations, what to do when something goes wrong, and why brutal honesty i…
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As we wrap our first season, we want to say thank you for listening, and thank you to everyone who’s welcomed us into their homes. We set out to take you into the homes of people you admire, to show you a side you don’t usually get to see. Our season 1 guests have inspired us to think about how home gives us the space to focus on what matters most,…
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As a Director of Properties in the Bay Area, Jeffrey Konen has helped a number of families navigate the challenges of scaling their household operations after a wealth event. In this episode of the Easemakers Podcast, Jeffrey shares what it's like to work with a high-growth family office, covering everything from questions to ask in an interview to…
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Betsy Fore has always been a builder. Growing up, she used to tinker in the garage building motorcycles with her dad. After college, she invented toys for Mattel and Hasbro, and helped Michael Acton Smith build Mind Candy. Then, she says, each of her babies inspired a company. When her dog, Whiskey, was overweight, she created WonderWoof, a fitness…
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Today, Phoebe Maddrell is a freelance lifestyle manager and estate consultant based in the UK, but she's worked in just about every kind of environment you can imagine — from guest homes to superyachts and estates. Over the years, she's honed her ability to create effective systems for communication, helping households operate seamlessly and create…
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Eliza Blank’s home in upstate New York is filled with a lot of plants. And while that might not be surprising for the Founder & CEO of The Sill — the direct-to-consumer houseplant retail and delivery brand built on the simple idea that plants make people happy — Eliza’s roots with with plants are even deeper than you might think. Her childhood home…
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This month marks the beginning of hurricane season. How do you make sure a property — and all of the fine art, antiques, and other valuable assets within it — are safe from risk? In this conversation, we talk with Tom Burns, Chief Operating Officer at Fortress — the Boston and Miami-based storage and preservation company that specializes in fine ar…
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Michael Perry is a serial entrepreneur. His company Kit was acquired by Shopify, and he spent years making life easier for small business owners. Then, a difficult journey to becoming a parent changed everything — from the way he leads people and the mission he works towards, to the way he approaches each moment with his kids. Today, he's building …
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Tony Gebely spent a decade running information technology for the ultra-high net worth membership organization Family Office Exchange. He became the team’s subject matter expert on cybersecurity, and started meeting with members about security measures. Soon, he realized that many of them shared a common problem: they wanted to reduce their vulnera…
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For years, Steve Schlafman envisioned success as an investor — and then, at the height of his VC career, just after he'd made partner at a multi-billion dollar firm, he walked away. The move opened up a world of other "possible selves," and now, Steve sees himself as a husband, a father, a cook and a lifelong learner, rather than just a worker. Tod…
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How do you move a priceless chandelier? What should you know before moving internationally? Do you really need to inventory a home when you're moving? Every move is challenging, but high end relocation is even more complex. As a move concierge and relocation specialist and the Founder of Bond and Des Voeux, Eve Ward has seen it all — and in this ep…
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Lindsay Shookus spent 20 years — her entire adult life so far — booking hosts and helping guests feel at home at Saturday Night Live. She landed the job right out of college, and it shaped not only her professional path, but her life outside of work, as well. Now, after leaving SNL 9 months ago, she's adjusting to a completely different lifestyle (…
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Naomi Sosnovsky always knew she wanted to work in private service — specifically, with people who have a passion for collecting. She's studied art history, archaeology, and fashion, and she's worked in museums and on red carpets, all to give her a deeper understanding of the world's most beautiful objects and the people who collect them. Now, in a …
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Katie Hoff went to her first Olympic Games in Athens at the age of 15. She’s won 8 World Championships and 3 Olympic medals, and she spent years breaking world records and being heralded as the female Michael Phelps. After decades competing on the world stage, she knows a lot about extraordinary pressure. Now, as a mentor, keynote speaker and bests…
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Rose Jolis' career in private service has taken her all over the world. She started out as a chef, and after cooking and catering on land with Martha Stewart, she spent 27 years on private yachts. She fell in love with creating unforgettable trips — and now, serves as a Charter Broker with Denison Yachting. In this episode of the Easemakers Podcast…
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At home and at work, Christopher Gavigan is passionate about optimizing wellbeing. After leading Healthy Child Healthy World and co-founding the Honest Company, he recently launched Prima, a therapeutics company that Forbes called “the Patagonia of CBD” and its umbrella network, Uplifter Brands, a CPG wellness platform. With Prima and Uplifters, Ch…
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In a high net worth household, security is a top priority. If you support a celebrity, a dignitary, or a well-known corporate executive, you may be highly familiar with VIP protection and security services or work alongside a secret service or executive protection agent. But even households without a dedicated private security team need to get ahea…
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John Andrew Entwistle is on a mission to help people find their happy place. And for the Wander Founder & CEO, it's a mission that feels personal. John Andrew started his first company at just 13 years old, and launched his second, Coder, right out of high school. Over the next 5 years, he became a Thiel Fellow and was named alongside his Coder co-…
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Whether you're asking for a raise or negotiating your salary for a new role, navigating money conversations in private service is challenging. As the Founder and CEO of Personal Touch Career Services, Career Coach Donna Shannon has supported countless private service professionals through the job search process with writing services and coaching, a…
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At work, Alissa Heinerscheid is the Vice President of Bud Light, tasked with evolving and elevating an iconic brand that was in decline — and she’s the first woman to lead Bud Light in the brand’s 40 year history. At home, she’s a mom who celebrates her kids’ wins with a family swag chain, and a cancer survivor, who finds her joy paying it forward …
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In his decades long private service career, Rey Flemings has learned that principals want unique experiences no one else can find. He started out working in family offices, then built the off-market concierge services firm, The Blue. Now, he's the Co-Founder and CEO of Myria, a private marketplace that offers goods, services and experiences you can…
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Today, we’re exploring one of our favorite questions: what does home mean to you? Hear some of our season 1 guests on what home means to them, and how home and success are inextricably intertwined. In this conversation, you’ll hear SoulCycle and Flywheel Sports Co-Founder Ruth Zukerman on why being comfortable at home means being comfortable with h…
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Hybrid roles are a hot topic in the private service industry. Every week, household staffing agencies post new job descriptions for nanny-family assistants, house manager-chefs, etc. Some seem reasonable, and others leave private service professionals shaking their heads, wondering how any one person could be expected to take on so much work. Why a…
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You know Nicole Ryan from SiriusXM Hits 1, where she co-hosts The Morning Mash Up with Ryan Sampson and Stanley T Evans. You may have also heard her podcast, Have Kids, They Said, where she and co-host Rich Davis get personal and laugh about the realities of parenting, or seen her hosting a red carpet or appearing on shows like Good Morning America…
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Catherine Smith and her husband Stuart Smith have built a career in private service side by side. They were living in the Virgin Islands when they stumbled upon a job in private service. For two years, Catherine managed the house while Stuart managed the property. Then, a hurricane changed everything — setting them on a new path to building their o…
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Ally Love is a Peloton Instructor, the in-game Host for the Brooklyn Nets, and the Founder and CEO of Love Squad — and that's just the beginning. She's on a mission to spread light and lift up the people around her. Why? When Ally was 9 years old, she was hit by a car, and remembers a conversation with her mom where she chose to fight — setting her…
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Memorial planning is a tough subject, but it's even trickier for estate management teams. Jeff Lambert has seen the impact of being prepared — first in a family office role, and now as a consultant. He spent 24 years with the RDV Corporation, a multi-generational family office in Grand Rapids, Michigan. There, he spent 10 years leading the planning…
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Sasha Cohen is known for her incredible figure skating career. She's a 6-time medalist at the US Championships, with a gold medal in 2006, and a 3-time medalist at the World Championships, but she spent 20 years laser-focused on one goal: winning gold at the Olympic Games. She went to the Olympics in 2002 and 2006, first as a rising star, then as t…
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