Exposing the dark side of the Sunshine State. True crime, unsolved mysteries, missing persons & urban legends of Florida.
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Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/marketing and product at User Interviews. Take this survey and let us know what topics you want to hear next! userinterviews.com/awkwardsurvey
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Helping you make your research study the best it can be.
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Hosted by Jon Manna, the Worship Drummer Podcast is dedicated to introducing you to influential Christian drummers and drum companies who are striving to perfect their craft while still putting the heart before beat!
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Orean. presents Pocket Mentors, hosted by CEO Dan Williams, voted in the Telegraphs Top 50 Most Ambitious Business Leaders in the UK. A series of chats with new and established business owners, entrepreneurs and business mentors. This Podcast was created to provide tips and insights to many of those wanting to create a brand or business of their own or for those established in business to hear and learn from their peers that have been in similar positions. Learn of the successes and failures ...
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Starting and running an e-commerce or product based business can be a very challenging and lonely place. As founders we tend to wear all the hats (product development, marketing, customer service, sales, operations etc etc...) and sometimes it can be a minefield trying to figure out the solutions to all your business problems alone, so this is where me & The Commerce Club podcast comes in. The Commerce Club podcast is all about helping you confront the big challenges you are facing in your p ...
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Episode 045 - Daniel Sauls on Sampling Music, Touring, and Being Creative with Lauren Daigle
53:57
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🎤 📷 🎥 GET OUR GEAR LISThttps://worshipdrummer.ck.page/gear Join us for an exciting conversation with Daniel Sauls, who shares his fascinating journey from serving steaks in Nashville to touring with Lauren Daigle. Daniel's unique role in the band combines DJing with live sampling using Ableton, allowing him to perform strings, percussion, and other…
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#153 - Security-Minded UX with Caroline Morchio of Dashlane
33:55
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In our Season 3 finale, Erin and Carol are joined by Caroline Morchio, Head of UX at Dashlane, a credential management platform. Their conversation explores UX research best practices at a security-minded organization like Dashlane, highlighting other what teams can bring to their own work. Caroline shares the ways she structures the UX team to sup…
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#152 - The Future of Research in Three Trends with Jo Widawski of Maze
43:05
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Erin and Carol are joined by Jo Widawski, founder and CEO of Maze, to discuss the major findings from their "Future of User Research" report, which unearthed three trends animating researchers, PMs, and founders alike: 1) the demand for research is growing, 2) research democratization empowers stronger decision making, and 3) new technology—like ge…
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Episode 044 - Inside Elevation Worship Resources: A Chat with Tim Womble
58:17
58:17
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🎤 📷 🎥 GET OUR GEAR LISThttps://worshipdrummer.ck.page/gear Links to things in this episode Elevation Worship Resources Discord Server: https://discord.com/invite/57hH3Ea3W2 Calvin Rodgers video shot on Jon's iPhone 7 - https://www.youtube.com/watch?v=XXGQyKyEdz8 Tim's Book Recommendations: Practicing The Way (John Mark Comer) - https://amzn.to/4ckv…
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#151 - Improving Your UX Research Efficiency with Auzita Irani of AirBnB
54:47
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Erin is joined by Auzita Irani, a research manager at AirBnB to discuss being a more efficient user experience researcher. In today's work world, resources—time, budget, headcount—always seem to be in limited supply. How can we balance these things along with other important elements of our research practices? Auzita has been thinking about "doing …
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#150 - The Future of UX Research with Judd Antin, Dave Hora, and Christiana Lackner
50:38
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It's our 150th episode! To celebrate, we brought together three thought leaders for a discussion about UX research's future. Erin and Carol are joined by Judd Antin, Dave Hora, and Christiana Lackner, who bring over 40 years of combined experience in UX research, both as practitioners and leaders. This wide-ranging conversation combines our guests'…
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#149 - Research Tactics for Designers & PMs with Tyler Wanlass of CommandBar
51:26
51:26
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In this episode, Erin and Carol sit down with Tyler Wanlass, lead product designer at CommandBar, to explore practical strategies for conducting user research without a dedicated research team. They dig into techniques that designers and product managers can use to gather valuable insights efficiently, especially in resource-constrained environment…
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#148 - Connecting Research to Revenue with Claudia Natasia of Riley AI
51:25
51:25
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In this episode, Erin and Carol tackle one form of research impact growing in importance and necessity: revenue. Their guest is Claudia Natasia, co-founder and CEO of Riley AI. Before starting Riley, Claudia grew product teams at early-stage companies and worked in the financial industry. These experiences showed her the importance of linking user …
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#147 - UX Research in Healthcare with Nadyne Richmond
47:19
47:19
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Erin and Carol explore the complexities of healthcare research with Nadyne Richmond, a healthcare design advisor with a background in big tech who pivoted to healthcare research a decade ago to tackle the pressing issues she saw in the system. Nadyne underscores the nuances of conducting user experience (UX) research within healthcare settings, unp…
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#146 - Building a UX Research Team From Scratch with Julian Della Mattia of the180
49:10
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Erin and special co-host Ben Wiedmaier are joined by Julian Della Mattia of the180 for a deep dive into being UX team-of-one. Julian has been the first user researcher at a number of companies and shares his top to-dos, milestones, and things to consider before accepting such a role. The episode digs into the ways a solo UXR can start making an imp…
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Episode 043 - Drum Mechanics: Enhancing Drumming Performance through Biomechanics and Ergonomics
59:13
59:13
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Join me, Jon Manna, on a riveting journey into the world of drumming biomechanics and performance health, as I sit down with biomechanics specialist and fellow drummer, Brandon Green. Listen in as we tackle the challenges faced by drummers at all levels—from those who grace the church stage to the relentless tour veterans. Brandon's unique expertis…
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Episode 042: I received an email from a stranger 13 years ago, here's the story...
48:01
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Join us in this episode of The Worship Drummer Podcast where we chat with Jared Henderson and explore the influential journey of the Worship Drummer blog, Jared's drumming passion and its impact on worship music. Discover recording tips, crafting sacred soundscapes, balancing life with faith, and gaining a unique perspective on purposeful living an…
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#145 - Kick-Start Creativity Using Desk Research with Victoria Sakal of Wonder
39:42
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In this episode, Erin chats with Victoria Sakal, Head of Growth at Wonder, all about desk (or secondary) research—think web searches, checking internal resource libraries (like repositories), or interviewing colleagues. Desk research is a critical step when starting a new project. Victoria shares her framework for thinking about the differences bet…
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#144 - The Craft of Sample Sizes with Lauren Stern of WHOOP
46:46
46:46
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In this episode, Carol and Erin dive into all things research sample sizes with Lauren Stern. No matter your experience with user research, you'll need to recruit folks, making this an evergreen topic. Lauren has coached both new-to-research and junior UXRs on this critical topic and she shares some of her best advice. Lauren shares importance cons…
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#143 - Harnessing AI For Better Insights with George Whitfield of MIT and FindOurView
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Carol and Erin welcome George Whitfield, an expert in applying AI to the analysis of qualitative data. George discusses the intricate challenges of leveraging language models to interpret expansive open-ended data (like interview transcripts), emphasizing the importance of context and not just keyword or topic identification. They'll dig into the c…
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#142 - Quantifying Research Impact with Ruby Pryor of Rex
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In this episode Carol and Erin are joined by Ruby Pryor, founder of Rex, a consulting firm specializing in UX research and strategic design. They explore the world of measuring the impact of UX research. with Pryor introducing a four-level impact assessment framework. Ruby shares a four-level assessment framework and the conversation moves to prior…
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#141 - The Chaos Theory of Event Networking with Bryan Dosono of eBay
41:10
41:10
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In this episode of Awkward Silences, Carol and Erin dive into the world of conference networking and planning with Bryan Dosono, a staff UX research lead at eBay known for his extensive experience curating and organizing conference programs. Bryan share insights on how to prepare for conferences such as using apps to schedule meetings and emphasizi…
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Episode 041 - Rhythm and Family: Striking a Balance with Jared Kneale and Javier Solis
33:24
33:24
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NOTE: This interview was conducted live and in-person in July 2023. Jon Manna had the pleasure of hanging out with Jared Kneale and Javier Solis at a custard shop in Lewiston, NY. Naturally, he asked them some questions. This is the audio version and you can watch the full video and concert vlog on YouTube. Join us as we catch up with Jared Kneale …
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Episode 040 - From Punk Beats to Worship Seats: Chris Garcia
1:25:14
1:25:14
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We hosted a livestream on YouTube called the Worship Drummer Hangout with Chris Garcia and we had the chance to ask him some questions. This is the audio version of the YouTube Livestream. Join me, Jon Manna, on a captivating journey with the incredible Chris Garcia, a drummer who's made waves on social media and with Influence Music. Listen in a…
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#140 - Should You Leave Academia? Advice for Researchers with Joe Stubenrauch
47:00
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The decision to leave academia can be difficult. Often, it involves giving up a stable career path and a lifetime commitment to a particular field of study. But as Joe Stubenrauch explains, the move also offers researchers the opportunity to pursue new career paths, improve work-life balance and geographic flexibility, and reinvent their lives. And…
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#139 - Content Design and the Power of Simple Language with Erica Jorgensen
43:56
43:56
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How often do you think about content design? The answer, most likely, is: “not enough”. The work of a Content Designer involves fitting the right words in the right places, understanding the nuances of things log in vs. sign in, and knowing the right words to use to engage customers. Content Design is an important part of the user experience—and th…
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#138 - Designers as Change Agents with Maria Giudice
43:26
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“I realized that design is about helping people make sense of the world. And I looked at the world differently then… treating everything like a design problem that's solvable [...] [Design leaders today] don't use the power that we have to engage people, to activate people, to help them believe in something bigger than themselves.” Maria Guidice, a…
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#137 - Practical Strategies to Foster Customer Obsession with Prayag Narula, CEO and Co-Founder of Marvin
41:23
41:23
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What company isn’t “customer obsessed”? Well, a lot, as it turns out. That’s not for lack of caring—but building a customer-centric culture is easier said than done. And how you do this depends on whether you’re starting from square one or trying to change a company’s culture from the inside. According to Prayag Narula, CEO and Co-Founder of Marvin…
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#136 - Designing Generative AI at Notion with Linus Lee
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45:29
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AI is a big part of Notion's strategy for the future of knowledge work, and they're exploring ways to use AI to make people's lives easier. Linus Lee, a Research Engineer at Notion, spends his time researching and learning about AI—how users interact with it, the challenges of building trustworthy AI systems, and its - potential to help people work…
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#135 - How to Influence Stakeholders with Strategic Research with Andrea Amorós, Associate Principal Researcher at ADP
45:26
45:26
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“I think people really connect when you are just genuine and not transactional. I think it's much more easy to get to those kind of opportunities because they just feel genuine.” According to Andrea Amorós, Associate Principal Research at ADP, giving research a seat at the big table is all about building meaningful connections with the people you’r…
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#134 - The End of an Era: A Fond Farewell to JH
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22:53
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134 episodes. That’s how long Awkward Silences has been going with Erin and JH as hosts. But now it’s time for something new. JH says goodbye to Awkward Silences as he kicks off a new chapter in his career. Today, he and Erin reflect on the years. They share a bit of the original background to the podcast, their favorite memories, and even some beh…
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#133 - Driving Actionable Decisions from Insights with Pejman Mirza-Babaei, UX Research Consultant
47:35
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As a researcher, you know the value of using research to drive business decisions—but other stakeholders might not. In order to drive action from research, you need to create alignment with key decision-makers and the research you do. Pejman Mirza-Babaei joins the Awkward Silences podcast to discuss how to transform research insights into actionabl…
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#132 - Unveiling UX Insights with Competitive Research with Rachel Miles, Research Lead at IBM
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Competition can be scary. But in UX, competitive research is insightful. You don’t want to chase your competitors, but you need to know what they are doing to know how you can improve. Rachel Miles joins the Awkward Silences podcast to discuss the value of competitive research in UX and design. As the UX research lead at IBM, Rachel integrated comp…
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#131 - Designing Beyond the Product: Systems Thinking with Sheryl Cababa, Chief Strategy Officer at Substantial
48:24
48:24
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In design and UX research, context is king. Your work doesn’t exist in a vacuum; it’s a part of a wider ecosystem of stakeholders, beneficiaries, and more. Sheryl Cababa, Chief Strategy Officer at Substantial, recognized a clear gap in design methods that only addressed the individual user and the immediate product benefits: designing beyond the pr…
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38. A week of FREE Commerce Club course content starting with "how and why you need to build a sales strategy for your ecommerce business"
19:50
19:50
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This week on the commerce club podcast I am doing something a bit different in celebration of the launch of my online course platform which is called - you guessed it - The Commerce Club. The Commerce Club is a educational platform where you will find courses designed and led by me to support you in starting your very own ecommerce or product based…
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37. A week of FREE Commerce Club course content starting with "how to take your customer on a journey to convert"
8:49
8:49
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This week on the commerce club podcast I am doing something a bit different in celebration of the launch of my online course platform which is called - you guessed it - The Commerce Club. The Commerce Club is a educational platform where you will find courses designed and led by me to support you in starting your very own ecommerce or product based…
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36. A week of FREE Commerce Club course content starting with "how to build a strategy for your ecommerce business"
18:19
18:19
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This week on the commerce club podcast I am doing something a bit different in celebration of the launch of my online course platform which is called - you guessed it - The Commerce Club. The Commerce Club is a educational platform where you will find courses designed and led by me to support you in starting your very own ecommerce or product based…
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#130 - The Art of Great Facilitation for Better Collaboration with Marsha Acker, Founder and CEO of TeamCatapult
51:55
51:55
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There are 6 key qualities for great facilitation: Starting with your core beliefs Maintaining neutrality Standing in the storm Honoring the wisdom of the group Upholding the agile mindset Honoring the group’s agenda According to Marsha Acker, Founder, and CEO of TeamCatapult, “The job of facilitator is not to become the agile process police that sa…
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35. A week of FREE Commerce Club course content starting with "how to target your ideal customer"
9:17
9:17
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This week on the commerce club podcast I am doing something a bit different in celebration of the launch of my online course platform which is called - you guessed it - The Commerce Club. The Commerce Club is a educational platform where you will find courses designed and led by me to support you in starting your very own ecommerce or product based…
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34. Starting a mental health brand that has a bigger purpose and why knowledge is power with Alana, founder of this is the remix
56:49
56:49
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This weeks guest on the commerce club podcast is the wonderful Alana who is the founder of this is the remix. This is the remix was born following alanas diagnoses of autism aged 36, she wanted to create something that was inspired by all of her interests and elements of her personality to promote a positve message to anhyone struggling with mental…
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#129 - How to Upskill Product Teams in UX Research with Helen Devine, UX Research Manager at The Economist
43:46
43:46
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How can UX researchers enable other teams to do research? Show, don’t tell. According to Helen Devine, UX Research Manager at The Economist, upskilling product people to do research means letting them observe, sit in, and be present during each stage of a research project—not just being told what to do. Helen went from doing scrappy research with 0…
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#128 - The Value of “Scrappy” Research with Varun Murugesan, Co-Founder of Apple and Banana
40:28
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What does good “scrappy” user research look like? According to Varun Murugesan, Co-founder of Apple and Banana, “You could throw anything at Jason Bourne and he would solve it... Would it be effective? [Yes—and] that's what I think about. I don't need all the fanciest tools or software.” Being good at scrappy user research is like being the Jason B…
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33. How to develop product from scratch and why tech packs and sampling are so important to save you money in your product business with Harriet, freelance fashion designer
33:02
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Today’s guest is Harriet a freelance fashion and tech pack designer with 10+ years experience working in the fashion industry. When starting a brand on a budget, tech packs and samples is often something that is neglected due to low start up funds, but it’s actually a huge part of a product development process that should not be missed. The thing i…
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32. How to find your tone of voice as a brand and why it's so important when writing copy that converts with Kate, founder of eat your words copy
33:20
33:20
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Copywriting it’s a task in business that we either love or hate to do. If you’re a creative maybe it comes naturally to you, if you struggle with words this part of your business probably starts to feel like hard work and that;s when you know it’s time to outsource… In this weeks episode of the commerce club podcast I’m talking to Kate founder of e…
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#127 - The Power of Failure with Kevin Kelly, Publisher and Founding Editor of Wired
45:22
45:22
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“There’s a certain amount of forgetting that we need to do in order to learn something new.” – Kevin Kelly, Founding Editor of Wired magazine Whether you are designing a research project, prototyping a product, or carving out your career path, unlearning plays an important role in learning new things. But how do we embrace them in a practical way t…
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31. How to find freedom in your business and escape the 9-5 work culture with Kimberly, founder of Uncommon Folk Membership
55:22
55:22
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In todays episode of The Commerce Club podcast myself and founder of the uncommon club membership Kimberly are talking about freedom in business. So many of us, myself included have set up our businesses with the goal of escaping the 9-5 and finding freedom in our work lives. It’s not always an easy journey, especially if you are one of the many fo…
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#126 - AI Anxiety: The Dangers (and Opportunities) of AI in Research with Mike Adams of Grain
39:49
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AI has recently become hugely popular with the likes of ChatGPT becoming a staple in day to day life, and it looks like it is here to stay. Could it replace the job of a researcher completely? Mike Adams, CEO and Founder of Grain doesn’t think so. Join the conversation as they discuss the potential perks and limitations of utilizing AI in research …
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30. Why having epic packaging for your product is so important and how to source it with Denisa Parker
44:10
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Todays guest on the Commerce Club podcast is Denisa is the founder of branding and packaging design agency Kind & Ivy. Denisa is on a mission to transform conscious small businesses into memorable brands. After graduating from her master's degree in environmental science, she knew she wanted to use her knowledge and expertise to make a change in th…
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#125 - What is UX Business Coaching? with Sylvana Rochet of Elan Vital Coaching
42:40
42:40
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Sylvana Rochet, Founder and Principal Coach at Elan Vital Coaching, visits the show to discuss what UX business coaching entails and how to maximize your professional growth opportunities with business coaching. Sylvana shares her past experiences coaching in the world of UX so you can learn what to expect from business coaching, how coaching works…
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29. How to manifest success in all your business goals with Kira Matthews (kira the bold)
42:47
42:47
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Today’s guest Kira Matthews is a manifestation coach, podcast host and all round joy to chat to about all the spirtual woo woo topics I love to chat about. I met Kira a few years ago as we both lived in the same area of London, so we connected and had a lot of common ground. I wanted to get her on the podcast to chat about a topic I’ve personally b…
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#124 - Defining a Research Strategy with Devin Harold of Capital One
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A solid UX research strategy serves as the compass that guides research ops and helps ensure repeatable success. But how do you envision, create, and execute a strategy that helps you achieve your goals in the most effective way possible? In this episode of Awkward Silences, Devin Harold, Director of Research at Capital One, unpacks how to craft an…
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#123 - The Power of Atomic Research with Daniel Pidcock of Glean.ly
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Maintaining a huge insights repository can be overwhelming. It’s even more difficult to extract the right insights from research findings. Atomic research is an approach developed concurrently by Tomer Sharon and Daniel Pidcock to manage and break down research knowledge to their smallest modular form. This week on Awkward Silences, Daniel Pidcock,…
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#122- Exploring UX Research Career Options with Marieke McCloskey of LinkedIn
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What are the best UX career options? How do you vet a potential employer to ensure it’s the right fit? Should you join a smaller firm that offers plenty of autonomy and flexibility, or does it make more sense to work for a larger company with a ton of resources? Erin, JH, and Marieke McClosky, Director of UX Research at LinkedIn, address these ques…
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#121 - The UX files: Top Moments from YouX 2023
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YouX 2023 is a wrap! No big deal, just us and 3500 other UX-obsessed friends. The half-day virtual event featured breakout sessions and presentations conducted by some of the brightest minds in UX, who covered a number of topics from personal wellness and professional growth to work-life balance and community. We’d like to thank everyone who attend…
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28. Spending money to make money, the pressure for entrepreneurs to achieve goals & toxic work culture with Lizzie, founder of B.X.M
39:37
39:37
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I'm very excited to share todays episode as Lizzie is an ex-client of mine and all the topics we covered in todays coversations we suuuper interesting and tbh unplanned, the conversation took a really interesting turn and we spoke about some topics that we both felt very passionately about, so I'm looking forward to hearing your feedback. Lizzie an…
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