If you are a lean thinker, you are probably working to continually improve your skills in communicating with the adults in your life. You may also be working to bring some lean thinking into your family life. But what if you have some pre-teens in your family circle? They can be very challenging to work with – and that is where Marcus Higgs can hel…

You took the big plunge and started your own business. Maybe you already have a customer or two. But what comes next? Jamaul Ford is a second-generation entrepreneur with some great ideas about what you already know about learning cycles for finding and connecting with customers. Let's listen to what he has to say. Jamaul Ford Jamaul Ford, or Jamau…

When I was first working, one of the early lessons imparted to me was that whatever happened at home was not pertinent to my work life. That has been a difficult lesson for me to unlearn. It was one of many limiting beliefs that I wasn’t even aware I was carrying into my lean and continuous improvement work. Jeeva Sam joined me at the Edges of Lean…

Lean practitioners often discuss the importance of delivering value to customers and understanding their needs. However, Danny Nathan takes this to a new level with his unique approach to lean customer development. His business is a testament to this. Intrigued by his methods, I invited him to join me on a journey to the Edges of Lean, where he sha…

Have you earned an advanced degree? What was the dissertation process like for you? Have you thought about going back to school for a PhD? Are you wondering how to succeed and come out of the process with new knowledge, ready for your next challenge, and with your continuous improvement skills and self-confidence honed? Dr. Jen Harrison works with …

Here at the edges of Lean, I love to talk with people who have taken Lean thinking into spaces far from the shop floor. Tirrell Payton is a lean thinker bringing lean to pharmaceutical marketing – a highly regulated, people-focused business area and one of the places where people are very likely to say, “You can’t do lean here!”. He joined me at th…

We have been looking at different aspects of communication here at the Edges of Lean, and one aspect I wanted to explore more was the neuroscience of communication. Creative entrepreneur, writer, and coach Aurora Winter joins me to bring insight on that topic and highlight the power of stories. Aurora Winter Aurora Winter is a successful entreprene…

I believe lean thinking is the best way to manage a business and develop people. Even though I have much experience and many great examples to share, it does not mean I am always successful in persuading people. Carlos Alvarenga is a communications researcher who has delved into what it takes to be persuasive. He joined me at the Edges of Lean to t…

How much time are you spending every day on communication? How effective and efficient is your communication? We live in a swirl of communication – email, instant messages, text messages, and social media posts. And sometimes we even talk to each other! Geoff Weinstein says communication is a real “Edges of the Lean” frontier – one of the places wh…

As lean leaders, we understand that trust is a key component of an effective and efficient culture. George Dom spent years in high-performance environments where trust was not just a nice to have, but it was necessary to assure that the entire team succeeded – and survived! He has joined me at the Edges of Lean to share his insights into developing…

Iteration is the key to lean thinking and especially to lean design and lean product development. Brian Walch uses iteration to develop individual contributors into managers and managers into leaders. He joined me at the Edges of Lean to share his approach and how he has developed it independently of the Lean community. Brian Walch Brian Walch is a…

Diversity, equity, and inclusion are words that have become politically charged. Kevin Wayne Johnson is a student of leadership and a leadership coach. He believes that DEI is a core component of great leadership and that all organizations benefit from leaders who value diversity, understand equity, and practice inclusion. To me, what he says reson…

Have you ever realized that in order to grow you need to step out into the unknown and do things you have never done before? Beate Chelette says that those times in your life and your career are necessary for growth and transformation – and that there are ways to navigate through them as a leader and as a human. She joined me at the Edges of Lean t…

I wish I was perfect! Wouldn’t it be great to simply not make any mistakes? In the practice of Lean, we try to mistake-proof our processes and build on our previous learnings to prevent mistakes. And yet, we know that we learn so much from mistakes, and Mark Graban has been exploring with different people how they have benefited from their mistakes…

When I say there are many different flavors and styles of continuous improvement, Design for Six Sigma is the type of style and flavor variation I am thinking of. Product development is hard to achieve. It is also expensive, as almost every company has a graveyard of product development failures. Kris Stokes teaches organizations and people the pri…

Here at the Edges of Lean, we've had a lot of conversations about leadership, with leaders who are practicing Lean and with leaders who are not Lean practitioners but are acknowledged as great leaders. There have been so many incredible insights and tips to learn from. However, I believe lean leadership differs from other types of leadership. Kathy…

Continuous Improvement and Your Legacy with Jann Freed Have you ever thought about your legacy? Jann Freed says that whether we think about it or not., we create our legacies daily. She has written a book about creating and leaving behind a powerful and meaningful legacy and joined me at the Edges of Lean to help us all be more intentional about th…

As a lean leader, I have facilitated countless meetings and events. Truth be told, I am a messy and disorganized note-taker with dreadful handwriting! So, I have significant respect for the people who can record the work and results of a meeting in graphic form. Ashton Rodenhiser is an experienced graphic communicator, and she joined me at the Edge…

As lean leaders, we talk about feedback a lot. We know that feedback is important, and if you are like me, you crave it – so that we can improve! But let’s face it, it’s not always effective or helpful. Carole Stizza has researched the topic of feedback, and she says that there’s a lot to improve! She joined me at The Edges of Lean to share her ins…

Do you know what your core values are? Have they changed during your life as you grew, gained experience, and broadened your perspectives? Some people are very clear about their core values, while others are not or wonder if they need re-examining. Johnson's work centers on supporting people, especially women, as they define and align with their co…

Catherine Chabiron is an expert in lean management and an author. She recently wrote a book called Learning to Scale at the Theodo Group, which describes how a company faced with dramatic growth used lean thinking to avoid what Catherine calls Big Company Disease. She joined me at the Edges of Lean to discuss what she learned when she went to the G…

Robert Indries started his career as an engineer and has taken that scientific and analytical approach into his successful entrepreneurial business career. The general belief is that engineers are not good at the people stuff, but Robert turns that idea on its head. I was curious how he used his learnings as he built his businesses to understand be…

When I coach and consult, I focus on my clients and their goals and needs. This raises an important question: where am I in that relationship? Katarina Polonska believes that coaching that is successful for the client requires the coach to be connected to herself and that doing so creates energy and strength for the coach. She joined me at the Edge…

I hope you are a voter! It is such an important civic responsibility. As a continuous improvement professional, have you ever thought about improving the election process to help make everyone confident that elections are secure and fair? Kerry L. Bass has. He is here to share his insight and tell us about some vital continuous improvement work hap…

Ep Success requires expertise, and today’s work world requires leaders to lead beyond their areas of personal skills. Wanda Wallace calls this “spanning” leadership, and she works with leaders to build their success in leading across functions and domains where they have little expertise. Wanda is the author of "You Can’t Know It All: Leading in th…

Sam Drauschak is a leader in Process Science – his work is to help organizations achieve maximum efficiency in business processes and energy flow. He has even developed a universal process mapping language adopted as the standard for multiple large enterprises globally. Sam joined me at the Edges of Lean to share his insights on process science in …

Kevo, a full-time artist who is also a painter, film, and theater producer, and art teacher, joins me here at The Edges of Lean to share his inspiring story of overcoming a troubled childhood, jail time, and a gunshot wound to pursue his passion for art. There is a lot to consider in this conversation for all of us in the continuous improvement wor…

Katherine McCord was the little girl who played HR rather than princesses, and when other kids were selling lemonade, she sold shares in her imaginary "company". She even fired her mother when she was five years old. Katherine, a physically and neurodiverse woman, built her career on inclusive innovation in People Operations and HR Tech. She lives …

Hey, this is The Edges of Lean’s 100th episode! So I’m starting today with a message of gratitude to all of my listeners. Thank you for your support of the Edges of Lean! And if you are a listener who would like to tell your story on the Edges of Lean, reach out to me on LinkedIn! Zach White is an engineer, like many lean and continuous improvement…

When you work with your employees or clients, what assumptions are you making about their reading skills? If you are like me, you might assume that almost everyone you work with reads easily, but that is likely untrue. Lois Letchford joined me at the Edges of Lean to talk about her experience as the parent of a child with dyslexia and how lean thin…

An essential principle of lean thinking is “one-piece flow.” One way of looking at that is to focus on finishing what you start before you take on other tasks, whether building a car in a factory or managing paperwork. But our lives constantly call us to multitask and take on more than we can complete, and as a result, we get overwhelmed. Lean coac…

I love to interview people with unusual career paths. Shana Francesca started her career as an interior designer. Her work in intentionally creating physical environments that supported people’s needs led her into coaching leaders in intentional leadership to build effective and efficient and healthy work environments. Let’s hear Shana’s story! Sha…

Miwako Bukres has taken the honorific “sensei" – teacher. She is not a lean sensei but a beloved teacher of the Japanese abacus. She’s here to tell us what we can learn about Japanese culture by developing the practices of learning from failure and discipline and encouraging clear analytical thinking using the ancient Japanese practice of doing mat…

Harriet Stein would like us to pay attention. Paying attention is an absolute necessity for lean practitioners – but it is not something we all find easy – or even know how to start practicing. Harriet kindly spent some time with me at the Edges of Lean explaining how to build our attentiveness skills and why improving them can improve our lean pra…

Catherine Llewellyn is a humanistic psychologist who coaches and consults with business leaders who want to "go up a level" whether that is personally or in their business. I spoke with Catherine here at the Edges of Lean to learn what humanistic psychology is and how she helps these leaders raise their consciousness and reach their next level. She…

Do you like your voice? Does your voice help you to get your message across? How do you take care of your voice? John Henny is a voice coach who works with speakers to help them use their voices to be more compelling and influential, and he is here at The Edges of Lean to give us methods and tips for being better users and caretakers of our great v…

Are you thinking of writing a book? Did you write a book? Are you wondering about getting your book out in the world? College media instructor Karl W. Beckstrand is the best-selling author/illustrator of twenty-seven multicultural/multilingual books. He is here at the Edges of Lean to help us take advantage of his lessons learned with writing and p…

Brad Eisenberg of BE Lean is a scalability consultant with over 15 years of experience as a Founder, COO, and consultant. He works with growing businesses that are at the point where everything that used to be fun and easy has become messy and complex. Brad is here at the Edges of Lean to help us understand what scalability is and the relationship …

Jim Gitney has been coaching and consulting for decades and, over the years, has seen many strategies fail because of poor execution. He knew there had to be a better way to bridge strategy and results. He developed the Business Hierarchy of Needs to clearly show how to make the decisions that lead to excellent execution of strategy. Let’s hear Jim…

If you are a continuous improvement professional, you probably use some games in the training you deliver – maybe as an ice-breaker or perhaps as a simulation to teach a tool. But have you ever wondered how far you can take game-playing to build a team or create a culture? Alex is a woman on a mission to transform workplaces from the inside out. Sh…

The bots are here, and lean and continuous improvement practitioners see that organizations are eager to take advantage of the capabilities of artificial intelligence – or my guest Lauren Hisey calls it, intelligent automation. Lauren is here to demystify AI and share how continuous improvers can make peace with it – and use it effectively in impro…

Every time we use our lean practices to define and solve a problem, we create knowledge. How can we improve our organizational recognition and management of all that newly created knowledge – which is key to not having the same problem occur again? It turns out that knowledge management itself requires a process and continuous improvement and Dr. C…

Erin Whalen is a coach whose practice is focused on serving the people who work with the grieving and dying: bereavement professionals who need perhaps more than anyone to be seen, heard, and supported. Erin comes to coaching through the path of acting and the art of improvisation. She utilizes the tools she's learned through her artistic experienc…

Kyle Gillette is a leadership coach. He coaches business leaders – but not all his clients wear a white collar and work in offices. Kyle works with leaders and aspiring leaders from all walks of life with a special focus on what we sometimes call “blue-collar” work. Kyle’s career path has taken him from men's mentoring to pet resorts, to HR, and ru…

Elisabeth Swan just wrote a book – which is not surprising because she’s done it before, but this one is different. This time Elisabeth wrote and illustrated the book – in fact the illustrations are what communicate the great ideas she is sharing. And Elisabeth, consultant, teacher, writer, is adding “artist” to her resume. In addition, she has an …

Lori-Ann Duguay worked in government for two decades – and it was there she says that she learned how NOT to treat employees. Now she works with organizations to help them create happier more effective workplaces by focusing on the employee experience as a process that can and should be continuously improved. Lori-Ann joined me to share her experie…

One of the big challenges of continuous improvement is that different kinds of workers have very different expectations for their own professionalism, customer service, and how their management should behave. Chris Lalomia ran into this when he made career moves from engineering to financial services, and then to entrepreneurship in the home repair…

It’s 2022 – well it’s almost 2023, and women in technology are not unusual – but there’s still plenty of female talent not taking part or staying in the tech sector. Limor Bergman Gross has time-tested tips on how to succeed as a woman in tech – and how to be a great sponsor of women in tech. Meet Limor, a revolutionary thinker whose valuable insig…

I hear it every day: “It’s the great resignation.” “People don’t want to work any more!” People are exhausted and burned out – especially in healthcare, and in many other workplaces as well. Mohamed Saleh knows what it takes to address the root causes of burnout. He is here to share his insights. This is a great episode to watch on YouTube, so you …

There’s a crime wave out there - a cyber crimewave– and Karla Reffold is helping companies overcome the continuously changing challenges of cybersecurity. Karla started out in HR, and now is a leader in cybersecurity – her story of leadership, flexibility and innovation is inspiring for all continuous improvers. Let's hear Karla share her thoughts …