When we do UX Research, most of the time we're talking to users who navigate the world just like we do. However, one of the most important types of research projects we can take on, are those centred around making the products and services we build accessible for all, including people with disabilities. To take on these sorts of projects, it's impo…

As researchers, we're always looking for frameworks we can use to make sense of our insights and effectively communicate learnings with our colleagues. With all the frameworks out there, is there a way we can combine them to make for a more powerful artifact? In her talk, Claire Menke takes us through her experience of combining multiple frameworks…

As far as org charts go, researchers tend to not be very high up on them. But, should that really be the case? Researchers tend to have a strong understanding of the customer and their needs, a critical perspective to have at the leadership level. In this talk, Matt Gallivan shares the case for researchers in leadership roles.…

Researchers need to have a wide range of skills to be truly mixed methods. On one end of the spectrum, quantitative methods like A/B testing are powerful tools to measure small differences at scale. On the other hand, ethnographic observations provide for a fully qualitative angle on research. With such different ways of studying people, there's an…

With so much focus on better understanding who our research participants are, we often forget to think about how we, as researchers, show up. With a background in counselling, Vivianne Castillo breaks down some of the important introspection we need to do as researchers, and how we might think about showing up to every participant interaction.…

When it comes to the intersection of business decisions and designing experiences for people, we tend to have a few general heuristics we use to guide our decisions. Faster is better. Less is more. But, what if that's not what our customers need? What if sometimes, more time is better than less time. A more convoluted path is better than a straight…