show episodes
 
Do you love travel? Are you always searching for the absolute best experiences? Join us each week for an insightful chat with some of luxury travel’s most iconic people. We’ll interview travel experts like Robert Bowe who has been part of the guest experience at Ashford Castle for 33 years; Jamie Gaymer, the lead conservation manager at an ultra-luxe safari lodge; or the Owners and General Managers of some of the world’s top hotels like Amangiri, Canaves Oia, and Zannier Hotels. You’ll leave ...
 
We are a guest centric hospitality focused podcast. We will focus on telling the human stories from within the hospitality industry. We will talk to the heads of large manufacturing companies to the housekeepers that clean the rooms. We want to tell the stories of how you came to be in the hospitality industry and what challenges and obstacles did you hurdle on your way to becoming your best version of yourself. #hospitality #hotel #travel #hotels #restaurant #interiordesign #tourism #hospit ...
 
Ten-minute tales from the road from travel pro Doug Wallace offer up travel tips and trends, insider intel on hot hotels and travel essentials, culinary adventure, spa treats, sanity splurges, bucket-list tweaking and city-guide must-do lists. See acast.com/privacy for privacy and opt-out information.
 
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show series
 
Join us as I speak to Hope White and discuss her journey from law enforcement to an expert in container logistics. Hope has a fantastic story and she is incredibly easy to talk to while she explains the challenges of container logistics. She also has a lot to say about truck driver and warehouse shortages.…
 
ProcureSmarter talks to Sally Faulkner from Faulkner & Locke. We are going to explore her journey from architecture to art curator and all the adventures along the way. She currently works as art consultant to corporations and hospitality in Atlanta. #hospitality #hotel #travel #hotels #restaurant #interiordesign #tourism #hospitalityindustry #food…
 
My guest today is Audeline Witjaksono, the Regional Director for several Aman hotels in Asia, as well as GM of Amanpulo in the Philippines. Just speaking with Audeline and soaking up the vibes from her location calmed me and brought my always on the go energy down a couple notches… so imagine actually being there! Amanpulo is set on a far flung pri…
 
It's 2022, and we're kicking off the New Year and new season of ProcureSmart(er) with Mitchell Gold. I have long admired Mitchell professionally, so it was my absolute honor to have the opportunity to pick his brain and hear a few personal stories about his experience building a career and life in hospitality. You can learn more about LGBTQ+ is Not…
 
Here’s the inside scoop on this episode. In late 2021 I traveled to the Galapagos and thought it would be fun to try something new on the pod. My goal was to capture the stories of locals, guides, and even some of the wildlife through sounds and live experiences. So what you’re about to hear is a compilation of interviews, live sounds from our expl…
 
Robert Bowe is one of the top guest experience managers at Ashford Castle in Western Ireland. Ashford may be an 800 year old castle, but it’s also a modern day icon in the world of luxury travel. Driving up to the castle, you’ll feel like you’re in Camelot - you’ll first see the lush green grounds set next to the ocean. Then you’ll discover the his…
 
Today we’re headed into the heart of Burgundy for an education on French cuisine and hospitality. We’ll start by meeting an infinitely interesting cast of characters - first, my guest Bérangère Loiseau. Then we’ll learn about her mother, Dominique (a biochemist turned top hotelier) and finally, Bérangère’s world-famous chef of a father, Bernard Loi…
 
Today we’re discussing the historical destination of Malta. This small chain of islands in the Mediterranean Sea has been smack dab in the middle of African, Arab, and European conquests for over 7,000 years. If the word Malta conjures up cute white puppies and James Bond like movie scenes, I think you’ll find that’s not quite the truth. Our guest …
 
Aaron Alpeter is a Charlotte, NC, transplant hailing from New York. He is also the Founder and Principal of Izba, an innovative approach to supply chain management for startups offering consulting, outsourcing, and technology. This season on ProcureSmart(er), we've spoken with vendors from all niches of hospitality about their perspectives and expe…
 
Today’s show is about the evolution of travel - from the golden age of plane travel starting in the late 40s, to the excesses of the 80s, to the rapid changes brought about by the internet, 9/11, and the Covid-19 Pandemic. My guest today is one of the most influential people in the luxury travel world, Matthew Upchurch, CEO of Virtuoso Travel. Matt…
 
Today's guest is John Fox, Lighting Design Futurist. John lectures around the world on the human effects of lighting and the power of lighting to shape our lives. We chat about how John applies his history of dance, industrial design, and theater to his work at ASCENTI Lighting. Listen to the end to hear a fascinating story about John and his wife'…
 
Nearly two years into the pandemic, consumers worldwide are continuing to experience shortages of their favorite products. If you're in the hospitality industry, you're likely still navigating shortages in steel, metal, case goods, electronics, and possibly any other item for which you could write a PO. In today's bonus episode, I give a quick upda…
 
Imagine yourself standing in a huge square… light glinting off gilded gates adorned with sun shaped medallions. The scent of lemon trees and orange blossoms fills the air. You’re surrounded by the spirit of some of the most important historical figures who have ever lived. When you realize you’re not in a dream, you’ll see that you’re standing at t…
 
Janet Van Arsdale is the CEO and Founder of JVA Art Group, previously known as The Art Collector. On today's episode of ProcureSmart(er), Janet shares with us her lifelong experience with and love for art that began when she was working at a gallery at age 16, trading her wages for artwork. Janet and her team would continue to make waves in the hos…
 
This week we’re exploring the most remote corners of the world. In Antarctica - heading deep into the continent to uncover the South Pole. In the Pacific - diving the depths of the Mariana Trench, and in the tropics - visiting uninhabited islands that few people have ever stepped foot on. All this and more can be had with the advent of Expedition Y…
 
On today's episode of the ProcureSmart(er) podcast, we are joined by our guest, Chef Jason J. McBride, who shares his experience in the hospitality industry, specifically restaurants, over the past 18 months. We do a medium-dive on what differences we see in the labor shortage and supply chain issues from our respective sides of the border, and Jas…
 
Today… we’re going skiing! And not just in Colorado, or Utah, or California - but all over the world from Chile, to Japan, to Italy and France. Our guests today are the brother and sister team, Rick Reichsfeld and Richelle Blanken. The duo grew up skiing competitively, both raced in college, and then Richelle even raced professionally. When Richell…
 
Lindsay Adams joins our show to chat about his book, The DNA of Business Relationships, how often people confuse networking and selling, and how to effectively pursue the "bullseye" people that will bring you the most money and joy. Lindsay is a professional speaker passionate about helping others create relationship systems to drive excellence. He…
 
I’m so excited today to be speaking with travel lover and true renaissance man - Bill Bensley. If you haven’t heard of Bill, you’ve CERTAINLY heard of some of the hotels he’s designed. World renowned projects like Capella Ubud, Four Seasons Tented Camp, Shinta Mani and more. Before any of these were notable on the world’s stage, before any of them …
 
Join us for this bonus episode featuring The Seating Shoppe, a chair manufacturer based out of New Jersey. Their focus is on boutique hotels sourcing custom products, making them a great vendor to talk to as BDNY happens this weekend. We speak to their CEO and COO about how they continue to deliver on time despite the power shortages in China and s…
 
We’re taking you on a journey today to the inspirational country of Rwanda. While not often first on the list of most travelers, those who make it here are absolutely captivated by the people, who have rebuilt their lives and their country so authentically. After a warm welcome, visitors to this nook of Africa will then be further blown away by lik…
 
This week, we chat with Paul Rutter about his second book, You Can't Make This Ship Up, and what land-based businesses can learn from the cruise industry. We dig into the origin of his More Than Perfect Customer Service Model and hear how he started his career by taking his dog for a walk.By Dr. Sharron Koch
 
Today we find ourselves strolling along the coastlines of Taormina, the historical walkways of Palermo, and in the shadow of the gorgeous Mt. Etna. I’m so excited to be chatting with my friend, Barbara Iaccarino to dive into the fascinating island of Sicily. Any mention of Sicily conjures up mafiosos eating cannoli and stunning coastal vistas - but…
 
I’m so excited today to be chatting with the CEO of a place that is near and dear to my heart, Canyon Ranch. Canyon Ranch is a pioneer in the wellness industry, a place where you can get away from the stress of everyday life and focus on what is most important. That focus is different for everyone who visits the ranch - whether you need a mental br…
 
Today we’re soaking up some island vibes in the British Virgin Islands. So, imagine yourself on the island of Virgin Gorda, with swaying palm trees in the background, a pain killer drink in hand, and some of the most stunning views in the Caribbean. Now open your eyes and you’ll find yourself at the Rosewood Little Dix Bay. Dig a little deeper and …
 
Today, we are joined by Olga Sanchez, founder and CEO of Trem Lighting based in Tijuana. Olga explains the value of offering fully finished lighting products, how Mexico has avoided the labor and raw material shortage that has impacted Asian and US manufacturers, and what she wishes buyers, designers, and hoteliers knew when sourcing light fixtures…
 
It was my absolute pleasure to sit down with Bracken Sansbury, Gallery Director at Art and Light Gallery in Greenville, SC. Their contemporary fine art gallery began as an homage to local artists and creatives and has since expanded to represent a range of artists honing their craft. Hear our different perspectives as Gallery Director and Hospitali…
 
I’m so thrilled today to be speaking with travel Guru, Wendy Perrin. When I first met Wendy, I was totally fan-girling, and was even more surprised when I asked her to come on the show and she enthusiastically and quickly said.. Yes! I’ve since found that this enthusiasm defines Wendy. From her desire to help promote travel, to excitement about lea…
 
Today we’re visiting the most bio geographically diverse country in the European Union to explore dazzling waterfalls, UNESCO protected medieval villages, snow capped mountains, and sandy black sea beaches. But you may have never heard of these treasures as they are all hidden in plain sight, behind the large as life myth of Bram Stoker’s Dracula. …
 
Good morning, everyone! Here is a short episode with my explanation of China's electrical problem. It is not great news for the coming months, but I hope this helps keep you informed. If you would like to be on the show, then please message me at sharron@procuresmartco.com. I would love to hear from you.…
 
Today you’ll come face to face with a polar bear, see a herd of twenty elephants passing by your picnic setup, and hear the wings flap of 500,000 monarch butterflies. The topic of today’s show is nature travel, and my guest is Ben Bressler, Founder and CEO of Natural Habitat Adventures - a company that achieves their mission of conservation through…
 
Imagine yourself floating in crystal clear, turquoise waters with fringes of palm trees rustling in the breeze, and not a soul in sight. This may sound like a fantasy but it happens with regularity in the Maldives. This gorgeous chain of atolls sprawling across the Indian Ocean is one of the best places on the planet to disconnect and feel immersed…
 
I’m excited to take you to one of my favorite countries today, the Sultanate of Oman. Located on the edge of the Arabian Peninsula, this hidden gem boasts rugged mountain ranges bursting with roses, terraced orchards of pomegranates, vast sand dune deserts, and date palm fringed oases dotted with crystal clear limestone pools of water. One of the b…
 
We’re shaking it up today with a panel of experts on one of my favorite countries, Thailand! Together we’ll explore the bustling capital of Bangkok, stunning national parks, and the culture of this fascinating country. Our guests today are: James Beard Award Winning Chef, Andy Ricker, who lives in Chiang Mai and is an expert in Northern Thai cuisin…
 
Today we’re whisking you away on a captivating journey aboard the Venice Simplon Orient Express. With a history dating back to 1883, this train route has transported aristocrats and historic figures like Tolstoy, Trotsky, Marlene Dietrich, and Lawrence of Arabia. Many of the cars of the Venice Simplon are original cars from the 1920s and all are pa…
 
Just a quick hello to introduce you to my podcast! ProcureSmart(er) is about all things hospitality purchasing. We will dig into every facet of vendor relationships, manufacturing, shipping, warehousing, and more! We interview key players in the hospitality niche to hear their perspectives, sharing difficult moments, and celebrating successes. Join…
 
Today’s show is about Alaska and two of it’s top luxury lodges, Winterlake and Tutka Bay Lodge. But it’s also about so much more! Our guest is owner and chef, Kirsten Dixon and after our recording I was asking her to be my mentor! Alaska is a destination that captures the imaginations of people from all over the world. It’s pristine beauty and rugg…
 
Today we’re traveling the globe searching for unexpected experiences, off the grid lodges, and truly customized adventure activities. One of my favorite places to look for this unique combo is to my friends at Eleven Experience. With Eleven you don’t have to sacrifice the comforts of luxury to experience some of the world’s most breathtaking landsc…
 
Today we’re whisking you away to Scotland, the land of castles, whiskey, and tartan. But there’s more to experience here than just the typical stereotypes. Whether you’re coming for magnificent neolithic ruins, to cycle across the country, or to revel in some of the most authentic festivals you’ll find anywhere in the world - Scotland has something…
 
Instead of diving into a gorgeous hotel or fabulous destination, we’re jumping headlong into the nuance of family travel with my partner, and one of the world’s top experts, Magali Dechelette. So often our clients think that kids need to be in their teens to enjoy Europe, or that family travel is just too difficult. So we’re here today to dispel th…
 
Our guest today is Robin West, Vice President and GM of Seabourn Expeditions - one of the first ultra-luxury companies to dive into expedition cruising. Whether you find yourself in a state-of-the-art submarine, basking in the Northern Lights, enjoying a gourmet meal onboard, exploring the untouched coastlines of Greenland, or indulging in a world-…
 
With Canada re-opening its borders soon to tourism, I’m excited to welcome our first Canadian guest on the show. We’re headed into the countryside of Quebec today to chat with Jason Stafford of Manoir Hovey, one of the top hotels in all of Canada. Though it’s set in French Canada, Manoir Hovey was actually designed after George Washington’s estate …
 
Today we travel to a very special corner of the world, called Ballyfin. Set amongst lush, green, rolling foothills, an hour outside of Dublin, Ballyfin drips with history, beauty, and charm. Over the last two hundred years this mansion has been a family home, hosted glamorous parties for nobility, and used as a boarding school before falling into d…
 
We’re heading to Southern California today, to be whisked away from all our worries and unhealthy influences at Cal-a-Vie Health Spa. Cal-a-Vie is situated in a sun-dappled valley just north of San Diego. When arriving here you’ll be greeted by lavender fields, sunflowers, and vineyards and then treated to some of the best service and luxury accomm…
 
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