In this podcast we talk about Michael's new book which is all about 'moments that shatter' a customer experience, some of the issues that customers face, why and what to do to address them. The book is out - 22nd Feb 2022 - Amazon - go and have a look!! #podcast #eatyourowndogfood #author #booklaunch #customerexperience…

The last of the series! Today we check in on where we are as a business, how far we've come, as we celebrate our fourth birthday, and share some of the insights on why we have decided its the right time to rebrand. We also talk about eggs in wet hankies... and bottom pain, and Sharon's wifi plays up leaving her looking rather confused and awks. Als…

This is the ninth of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you! Today we talk about having a group Everest to go after, to unite us, to smash. How we keep every one on the journey with …

This is the eighth of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you! In this session we sing. Well, Mark does, in true Mark fashion. And we talk about those that cheer us on and those that …

We paused our CX mini series to talk all things digital and exciting in the Metaverse in episode 20! Have a listen for an intro into this fast paced, shiny world of AI, VR, AR, IoT, IoE, blockchain, NFT, and the metaverse. We aim to debunk and demystify this topic by talking in our usual light hearted and down to earth way about these topics from a…

This is the seventh of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you! In this episode we talk about going that little bit further for the customer and what this might look like. #CXinTech #…

This is the sixth of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you! In this episode we discuss the need for humour, and one of the low moments over the pandemic, when we had to start again …

This is the fifth of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you! In this episode we discuss 'Intentional Leadership', and 'being a monster, but under control'. #CXinTech #CX #FacilitiesM…

This is the fourth of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you! In this episode we discuss 'Pulling on the lion's tail' - which is where we juggle prospects, set expectations and deliv…

This is the third of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you! In this episode we talk about Patient Experience - and how it differs from Customer Experience. Why the human approach is…

This is the second of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you! In this session we talk about headspace, and what that looks like - for us it is 'van therapy' and the chance to chat ev…

This is the first of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you! 'Eat your own dogfood' is the first and is all about immersing yourself in the customer journey. 'Shopping your own shop'…

Here we chat all things Insights, getting to know you and your personality type, maybe you're red, blue, green or yellow. Who knows, but it's great fun finding out.

We love gaming at Team MKL! Take a walk down memory lane with us as we talk through our favourite consoles. #Podcast #Gaming #Consoles #DigitalFacilitiesManagement #HereToTinpotTwo

With COP 26 going on, we took the opportunity to have a chinwag about all things related to 'Sustainability'. This is a subject close to our hearts with our Sustainable Facilities Management solutions, the bee as our spirit animal (and maybe the Masters in Sustainability...) #Sustainability #CXinTech #COP26 #FacilitiesManagement #Podcast #HereToTin…

We share what we thought of the hit series Squid Game. See what you think?! WARNING - definitely spoilers!!!

We have a brand new swanky-swank podcast studio in our Yorkshire office. Here's the behind the scenes deets on why we built it, and what our plans are for it next!

We're in training. Training for a marathon and upwards (as in hopefully an ultra!) so what have we learned along the way so far? Tune in to find out, and if we've missed any hints and tips then please let us know!!

One of our all time favourite films - Joker. Have a listen and let us know your thoughts!!!

Here we talk about our skydive experience and where we are raising funds for the Mind Charity. Please do donate if you are able!

In this episode we delve into the psychology of the Holocaust - a Police battalion of ordinary men who end up on the front line of the killing machine. What does it take to nudge someone to become a murderer? Review of the book - Ordinary Men.

We are petrolheads. There. We said it! Join us to chat about all things cars. Our first cars. Favourite cars. Drifting. Bright orange rims.

In this episode the team review the film Aliens. Let us know what you think!

Team MKL review the 'Can't Hurt Me' book by the outstanding David Goggins!! Be inspired and hear our thoughts as we share our key takeaways.

Ash our intern moves on, sharing some of her thoughts and experiences of being an intern with MKL!

Here Alex, a tech investor talks to us about the digital trends he has seen lately, and thoughts about surviving as an entrepreneur.

Here you catch the MKL team as we come straight out of pitching to one of the worlds biggest banks!

Today we talk to James about the emerging tech in Artificial Intelligence and Augmented Reality; and their usage in different sectors.

The lovely Nassia joins us as we talk about IoT, women in Tech and East vs West!

Today we chat about our experiences of leaving the corporate world and starting your own business. The pitfalls, the joys, the challenges.

Plug in, and listen for laughter and our thoughts of the importance of a strong culture.

Our MD Mark tells us his view on sustainability, and how IoT plays its part.

This is the recording of our webinar on 20/7/20. All proceeds went to Unicef.

Our second IoTsy episode where we talk to our MD Mark Parker about the power of Customer Experience (CX) and why it is important.

We introduce our first podcast of our series where we talk about IoT, our beginnings and what MKL are all about!