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Social Media Made Simple is NapoleonCat’s podcast about growing a business on social media channels. In each episode, Anna & Tom unveil practical tactics for how businesses can use social media platforms to strengthen their online presence. Social Media Made Simple is a perfect podcast for anyone looking to bring social media and digital marketing into their business strategy, from building a community to analyzing competitors, improving team management to providing the best customer service.
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S02E07: The Secret to Effective Content Strategy with Jakub Grajcar from ZenPilot
49:27
49:27
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49:27
In this episode, we're diving into content marketing. Joining us is Jakub Grajcar, the Content Marketing Manager at ZenPilot, a consulting firm known for helping agencies streamline their project management and stop the endless tool-hopping. He's not just about marketing, though; Jukub is a passionate public speaker and a musician, playing bass in …
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S02E06: How To Start a Branded Podcast? Talking About Best Tips and Tricks with Kendall Breitman from Riverside.fm
44:32
44:32
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44:32
We have a very exciting topic coming up to this episode of Social Media Made Simple. Today, we're talking about starting your own branded podcast! And what better person to discuss it with than Kendall Breitman, Community Manager at Riverside.fm. Kendall Breitman is the community manager for Riverside.fm, an online recording and editing platform fo…
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S02E05: Building Bonds: The Art of Community Management Unwrapped
54:47
54:47
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54:47
This month's episode is all about building and managing a community, and we're talking about it with Michele Evans. So tune in if you want to grow or build a thriving community for your business! Introducing our guest in her own words: "Navigating through the realms of Community Management, Customer Success, Onboarding, and Operations, I've cultiva…
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S02E04: Social Media Trends, Personal Growth, and How To Stay Authentic in 2024 with Annie-Mai Hodge from Girl Power Marketing
46:06
46:06
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46:06
If you missed all the social media trends reports for 2024, worry not! In this podcast episode, we've invited Annie-Mai Hodge from Girl Power Marketing, to talk about her prediction for what's this year gonna be like. Listen to the episode to learn about the latest trends and how to match them with staying authentic. P.S. You can find more tips for…
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S02E03: Will AI Take My Job? Insights From a Social Media Team.
31:17
31:17
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31:17
Another month, another episode! This one is a kind of Christmas special with Eliza Grycner, Product Marketing Manager, and Anna Smaruj, Content Executive & Senior Social Media Specialist from NapoleonCat, talking about everything AI! So will AI take your job? Well, listen to find out. Grab a cup, make yourself comfortable, and enjoy the episode! P.…
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S02E02: The Role of Social Media in Shaping Company Branding
53:23
53:23
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53:23
Welcome to another episode of "Social Media Made Simple"! Today, our guest, Marcos Bravo, founder of The Waterlemon, and a marketing, brand, and communications expert with over two decades of experience, will talk with us about the role of social media in shaping company branding. Marcos has worked with renowned companies like LiveChat, Piktochart,…
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S02E01: Transforming Social Media Management: NapoleonCat’s Insights on Collaboration and User-Centric Development
25:43
25:43
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25:43
Welcome to "Social Media Made Simple," the podcast that demystifies the complex world of social media management. Today, joining us is Ola, Customer Experience Manager at NapoleonCat, a leading social media management platform. We will talk about transforming feedback into features, gathering client insights, and the life of a Customer Experience M…
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S01E08: Customer service on various platforms
18:52
18:52
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18:52
In today's episode of "Social Media Made Simple," we discuss customer service on various social media platforms. As social media continues to evolve, it's not just about posting content anymore. It's about creating a dialogue, building relationships, and providing value to your audience. And one of the best ways to do that is through top-notch cust…
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S01E07: Integrating customer service channels and collaborating with other company departments for better customer service.
21:59
21:59
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21:59
In this episode of "Social Media Made Simple," we dive into customer service channels integration and interdepartmental collaboration for improved customer service. We shed light on the significance of customer service on social media platforms and explore various customer service channels, their unique pros and cons, and how they can be utilized e…
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S01E06: Handling Difficult Customers, Negative Comments, and Crises on Social Media
20:40
20:40
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20:40
In this episode of "Social Media Made Simple," we navigate the complex landscape of managing demanding customers, handling negative comments, and controlling social media crises. We examine the various categories of challenging clients, offering practical tactics to maintain professionalism and uphold your brand's online reputation. Taking a deep d…
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S01E05: Tools and Techniques for Social Listening on Social Media Platforms
9:15
9:15
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9:15
In this episode of "Social Media Made Simple," we discuss how tracking brand mentions, industry trends, and sentiment analysis can enhance a brand's actions. Moreover, we examine how social listening can play a pivotal role in crisis management, giving you the upper hand in identifying potential issues and activating crisis strategies proactively. …
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S01E04: Team Management and Collaboration
23:01
23:01
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23:01
This episode of Social Mede Simple is all about teams! Keep listening if you want to discover effective team management strategies for social media content moderation and customer service. You'll also learn what are the best communication channels, how to set clear expectations, provide comprehensive training, and offer ongoing support for your tea…
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S01E03: Developing a Social Media Customer Service Strategy and Measuring Its Effectiveness
13:43
13:43
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13:43
In this episode of "Social Media Made Simple," we delve into the intricacies of developing an effective social media customer service strategy and measuring its success. We discuss setting goals, selecting appropriate platforms, establishing a consistent brand voice, and developing guidelines for your team. Additionally, we cover how to measure the…
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S01E02: Content Moderation Rules on Different Platforms
11:52
11:52
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11:52
In this episode of "Social Media Made Simple," we delve into content moderation rules on major platforms such as Facebook, Instagram, TikTok, Twitter, LinkedIn, and YouTube. We explore the similarities and differences in their approaches to maintaining safe, respectful, and inclusive online spaces. We also uncover the complexities of content modera…
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S01E01: Introduction to Customer Service and Content Moderation in Social Media
7:01
7:01
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7:01
In the first episode of Social Media Made Simple, we’ll introduce you to the world of customer service and content moderation in social media. Highlighting the unique challenges professionals face in managing multiple platforms, monitoring millions of daily interactions, and adapting to the constantly changing landscape. You’ll learn what tone of v…
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