A weekly podcast where two ex-business partners hold themselves publicly accountable for their startup failures...and successes.
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Fortnightly conversations about running a business as a non-technical founder. Join Laura and Nathan as they navigate the developer-dominated world of entrepreneurship, bootstrapping and beyond.
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Welcome to the Code and Conquer Podcast, hosted by Tobias Arweiler, indie hacker and founder of Ice Bear Labs. Join us as we dive into the fascinating world of indie hackers, exploring their journeys, challenges, and triumphs. Every episode features a one-on-one conversation with a unique entrepreneur, focusing on their experiences, wisdom, and insights. From $0 MRR to successful startups, learn from these inspiring stories and discover what it takes to turn your dreams into reality. Grab a ...
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Running a bootstrapped software company? Looking to start one? Then this is the podcast for you.
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Col & Dan talk all things startups, SAAS, and the business of running software companies. Colin co-founded Userlot and chats about the journey of building his second SAAS. Dan is building a SaaS for the first time and learning as he goes. Listen along and enjoy the ride.
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Go beyond standard fantasy leagues. Find a new idea to instill in your league. Create more interest with new ways to challenge your league. Take your FANTASY INSANITY to the next level
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Stories of spies throughout history
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Frustrated with many nights wasted, undecided and unsatisfied on the cold streets of London? The cohala crew decided to create a podcast to help good music lovers navigate the ever changing and confusing London night life. Expect bantz, reviews and a comprehensive guide to good nights OUT OUT.
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Welcome to Talk Time with MaxContact, your go-to podcast for all things contact centre-related. Join us as we delve into the latest trends, strategies, and technologies shaping the world of contact centres. We explore topics ranging from operational best practices and team management to the role of AI in transforming customer interactions. Each episode features conversations with industry experts, sharing insights and practical tips to enhance your contact centre's performance. Tune in to Ta ...
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Join us as we learn from pastors and church leaders from growing churches across America. The Pastor Lab Podcast is hosted by Dr. Ronnie Parrott.
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#031 The Art of Not Giving Up with Dmytro Krasun
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In this episode, Dmytro Krasun shares his journey of building Screenshot One, an API business that grew from a single $7/month customer to $10K MRR. Dmytro opens up about the challenges of bootstrapping, the importance of customer support, and why he chose to focus on a seemingly "boring" product. He discusses his approach to handling copycats, the…
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#30 Selling your startup and buying it back with Steve Ridout
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In this episode, we're talking to Steve Rideout, founder of ReadLang, who turned his own struggle with learning Spanish into a successful language learning product. We dive into his journey of building ReadLang from a simple translation tool to a $10K+ MRR business, including its unexpected detour through Duolingo - where Steve not only sold his co…
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#029 Building for Tech B2B with Lukas Hermann
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In this episode, we're talking to Lukas Hermann, founder of StageTimer - a specialized timer for live events that grew into a successful B2B product. He later expanded with Rundown Studio, bringing comprehensive event planning tools to production teams. We dive deep into product development strategy, exploring how Lukas grew StageTimer to 10k+ MRR …
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012 | Clay Smith, Josh Powell, & Michael Wood
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Clay Smith, Josh Powell, and Michael Wood explore the joys and challenges of preaching during Christmas and emphasize the importance of outreach and community engagement. The conversation also touches on balancing family and ministry during the busy holiday season and how to start the New Year off right for their congregations. Connect With Us: Cla…
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#028 Quitting the Traditional Path to 30k MRR with Ali Salah
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In this episode of the Code and Conquer podcast, Ali Salah discusses his journey of creating Instatus, a service that helps companies communicate outages to their customers. He describes starting with small projects, the importance of financial planning, and the challenges faced along the way. Ali outlines his experience with building Instatus from…
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In this episode of the Pastors Lab podcast, Ronnie Parrott and Dean Inserra chat with Dr. James Merritt, former president of the Southern Baptist Convention. They discuss mentorship, integrity in ministry, evangelism, and the challenges modern pastors face, emphasizing the hope found in a strong relationship with God. Connect With Us: James Merritt…
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Ronnie Parrott, Dr. Juan Sanchez, and Dr. Jed Coppinger discuss the importance of prayer, unity, and courageous leadership in pastoral ministry, with a focus on the role of expository preaching and navigating challenges in diverse congregations. Connect With Us: Juan Sanchez https://x.com/manorjuan Jed Coppenger https://x.com/jedcoppenger Ronnie Pa…
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In this episode of the Pastors Lab podcast, Ronnie Parrott, along with co-host Michael Criner, interviews Nathan Lino, the senior pastor of First Baptist Church of Forney, Texas. They discuss Nathan's journey from planting a church in Houston to leading an established church in Forney, the importance of prayer and fasting in ministry, and effective…
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#027 From 0 to 100k MRR with Marie Martens
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In this episode of Code & Conquer, Tobias interviews Marie Martens, co-founder of Tally Forms. They discuss the origin story of Tally, the challenges faced by bootstrapped startups, and the strategies they've implemented to grow their user base without a massive marketing budget. Marie shares valuable insights into their unique pricing model, the i…
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In this episode, Dr. Ronnie Parrott and John Mark Harrison interview Dr. Bruce Frank, pastor of Biltmore Church, discussing the dynamics of transitioning from associate to senior pastor, strategic leadership, and the importance of communication and trust. They emphasize leading change with wisdom, building trust with the congregation, and focusing …
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In this episode, Bryant Wright and Clay Smith discuss the challenges and opportunities of leading a church through generational transitions. They explore the importance of honoring predecessors, building strong teams, and engaging the next generation with an authentic and challenging faith. Connect With Us: Bryant Wright @bryantwright Clay Smith @c…
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#026 Baking productized services with Alex Szczurek
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Yeah, freelancing's awesome but have you tried creating a productized service?? That's what we're talking about today with our guest Alex Szczurek, one of two founders of baked.design a design studio you can subscribe to month to month. We're talking about setting up a productized service, how to find your customers and how to scale beyond your own…
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In this episode of the Pastors Lab podcast, Ronnie Parrott and Dr. Josh Powell chat with Dean Inserra about the crucial role of being deeply rooted in your local community and the significance of church planting. Dean also discusses his books, including The Unsaved Christian and Getting Over Yourself, which tackle cultural Christianity and personal…
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#025 Quitting the internet with Nathan J. Powell
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In this episode we talk to Nathan J. Powell who built an app, sold it to his cofounder and then went offline for three years. Now he's back and he's got some stories to tell. We'll talk about his time with cofounder Michael Koper (another guest of the show) and their app Nusii, a failed startup called FeatureFlex and Nathan's newest product, or rat…
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Transform Your Contact Centre Through Data-Driven Strategies with Daryl Wilkes
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In this insightful episode of Talk Time with MaxContact, host Sean McIver welcomes Daryl Wilkes, Director of Customer Care at ASOS. With a distinguished career spanning various high-impact roles in transformation and strategy across multiple industries, Daryl brings a wealth of experience in steering customer service operations into new digital fro…
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In this podcast episode, Clint Presley, senior pastor of Hickory Grove Baptist Church and newly elected president of the Southern Baptist Convention, discusses his journey in church leadership, the importance of expository preaching, church revitalization, and his plans for the 2025 Southern Baptist Convention. Connect With Us: Clint Pressley @past…
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Transform Your Contact Centre Through Customer Expectations with Steve Sullivan
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In this insightful episode of Talk Time with MaxContact, host Sean McIver welcomes Steve Sullivan, a distinguished freelance consultant and interim manager with over 20 years of experience in Omni Channel customer experience and management. Steve brings a wealth of knowledge in optimising customer engagement and leveraging compliance for competitiv…
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In this episode of the Pastors Lab podcast, Ronnie Parrott and Dr. Stephen Wade interview Dr. DJ Horton, senior pastor of Church of the Mill, discussing his 20-year tenure, the value of hunting as a hobby for pastors, the impact of mentorship, the phases of his church's growth, his preaching routine, and the significance of sabbaticals for pastoral…
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#024 Launch, Market, Automate with Thomas Sanlis
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In this episode of the Code & Conquer podcast, I sit down with Thomas Sanlis, a seasoned Indie Hacker with over six years of experience. Thomas shares his journey into indie hacking, discussing his successful projects Uneed.best and Vue Developers. He delves into the challenges of maintaining a directory and launching platform, handling competition…
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Transform Your Contact Centre Through Punk CX with Adrian Swinscoe
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In this thought-provoking episode of Talk Time with MaxContact, host Sean McIvor welcomes back Adrian Swinscoe, the maverick mind behind the Punk CX philosophy. Adrian, author of "Punk CX" and "Punk XL", challenges listeners to rethink everything they know about customer experience in contact centres. Drawing parallels between the music industry's …
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In this episode of the Pastor's Lab podcast, Ronnie Parrott, Dr. Michael Criner, and guest Josh Powell discuss the challenges and strategies for revitalizing legacy churches by balancing tradition with innovation, building relationships within the congregation, and making strategic changes to create a welcoming environment. Connect With Us: Josh Po…
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Greatest Hits: Leadership Lessons from the Contact Centre Frontlines with Clayton Drotsky
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In this insightful episode of Talk Time with MaxContact, host Sean McIver welcomes Clayton Drotsky, founder of Growth Crew Limited and a veteran of the contact centre industry. With 17 years of experience leading contact centres globally, Clayton shares his unique perspective on leadership, having started his career on the frontlines. Clayton discu…
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Ronnie Parrott and Matt Capps are joined by Jared Wilson to discuss gospel-centrality for pastors, caring for your family in the busyness of ministry, and the value of staying long in ministry. Connect With Us: Jared Wilson Web: www.jaredcwilson.com X: @jaredcwilson Matt Capps @mattcapps Ronnie Parrott @ronniep The Pastor's Lab @thepastorslab The P…
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Ronnie Parrott and Clay Smith are joined by Steve Wade to discuss how theological education belongs to the church, the importance of multiplication, and leadership lessons he's learned as a hobby farmer. Connect With Us: Steven Wade X: @pastorswade Clay Smith @claysmith79 Ronnie Parrott @ronniep The Pastor's Lab @thepastorslab The Pastor's Lab is a…
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#023 Raising your prices with Yossi Segev
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Ever wondered how to crack the SEO code as an indie hacker? In this episode, Tobias sits down with Yossi Zegev, founder of SEO Stuff, an affordable SEO tool designed specifically for indie hackers and bootstrappers. Yossi shares his journey of launching SEO Stuff in a super scrappy way, starting with just a logo and search bar. He opens up about th…
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Trailer: Join Us on The Pastor's Lab | Season 1 Streaming Now
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Join Dr. Ronnie Parrott on The Pastor's Lab Podcast as he interviews pastors and church leaders from some of the best churches in America. Each week, we’ll be hearing some of the best practices, innovative ideas, and healthy habits of leaders in growing churches. Season 1 is dropping soon and will be available on Apple Podcasts, Spotify, or whereve…
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Transform Your Contact Centre Through Dialogue with Nathan Dring
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In this episode of Talk Time with MaxContact, Nathan Dring, Founder and Director of Nathan Dring and Associates Ltd, joins Sean McIver to discuss integrating learning into daily operations, building trust through conversations, and the impact of remote work on team dynamics. They also touch on the role of managers in driving cultural change and the…
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#022 SEO nightmares and lifetime deals with Michael Koper
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In this episode, host Tobias Arweiler talks to Michael Koper, the solo founder of Nusii, an online proposal software for creative professionals. Michael shares the origins of Nusii, starting as a side project with a co-founder over 10 years ago before eventually acquiring it himself. He discusses navigating the ups and downs of growing Nusii, inclu…
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Expert Analysis: Leading and Empowering Hybrid and Remote Teams in Contact Centres
36:39
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Welcome to another episode of Talk Time! In this special episode we’re focusing on hybrid and remote working in contact centres, delving into how to effectively manage a hybrid or remote team, support their work-life balance, and keep customers at the organisation's core. This episode features insights from George Frater of ProblemShared, Danny War…
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Contact Centre Innovation 101 with Paul Weald
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In this episode of Talk Time with MaxContact, Paul “The Contact Centre Innovator” Weald, Director of Multichannel Customer Experience, joins Sean McIver to share his perspective on contact centre innovation and what it takes to make significant improvements to customer experience. They dive into the importance of balancing demand with smart contact…
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#021 Digital Nomading with Dominik Sobe
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In this episode of Code & Conquer, Dominik Sobe, a full-time digital nomad and indie hacker, discusses his journey as a solopreneur and the development of his product, HelpKit. He shares his experience of overcoming burnout and the importance of having a supportive community. Dominik also talks about the power of building in public and how it helpe…
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Behind the Scenes: Building & Launching MaxContact's Spokn AI Speech Analytics
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In this special episode of Talk Time with MaxContact, Ben Booth, CEO at MaxContact, and Matthew Yates, VP of Engineering at MaxContact, join Sean McIver to unveil Spokn AI, our exciting new speech analytics product. In just twelve short months, Spokn AI went from concept to reality, with its first client going live in just two weeks. Ben and Matthe…
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#020 From music to no-code with Justin
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In this episode, we go behind-the-scenes with Justin, the creator of Quda- a platform for bite-sized educational content and expert Q&A. Justin shares his incredible journey transitioning from the music industry into the indie hacker life, while juggling a day job and family. Hear the fascinating story of how he built Quda using no-code tools to so…
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Engage and Excel Your Contact Centre Team with Dave Clowes
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In this episode of Talk Time with MaxContact, Dave Clowes, Contact Centre Manager at NHS Shared Business Services, joins Sean McIver to explore the topic of team engagement. They share innovative strategies for motivating contact centre agents, performance management techniques, and the need to balance engagement metrics with employee morale. Dave …
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#019 Charge More, Earn More with Steve McLeod
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In this episode, Steve McLeod shares the lessons he's learned from building and growing his SaaS product Feature Upvote. Steve discusses his unconventional journey from an IT consultant to a successful indie hacker, including the surprising ways his target market evolved over time. The conversation covers Steve's approach to pricing and customer ac…
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Effective Strategies for Outsourced Contact Centres with Neville Doughty
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33:20
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In this episode of Talk Time with MaxContact, Neville Doughty, Partnership Director at Contact Centre Panel, joins Sean McIver to explore how situational CX elevates customer service, the importance of pairing the right business with the right outsourced partner to deliver effective customer experiences, and how to find the perfect balance between …
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Greatest Hits: How to Create a Culture of Learning in Contact Centres with Chris Rainsforth
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Chris Rainsforth, Director of The Forum, joins Sean McIver to reveal the significance of fostering, supporting, and empowering contact centre professionals, professionalising the industry, and using technology to enhance customer service. They also cover the future of the industry and the role AI plays in growing super agents. Chris is an esteemed …
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#018 Building in public with Kevon Cheung
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In this episode, I sit down with Kevon Cheung, a leading voice in the #buildinpublic movement. Kevon shares his unique journey from studying business in university to becoming a self-taught developer and then transitioning into teaching others how to build an audience while creating products. We dive deep into the strategies and mindset behind buil…
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How to Effectively Lead 4,000 Contact Centre Agents with Adam Altoft
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In this episode of Talk Time with MaxContact, Adam Altoft, Customer Experience Director for Europe at Rentokil Initial, joins Sean McIver to unveil the challenges of leading large teams in the public sector, why you should treat KPIs as points of curiosity, combining customer analytics, feedback, and personal belief for positive change, and how to …
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#239: Our Business Heroes with The Gross Profit Podcast
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I was recently a guest on The Gross Profit podcast, hosted by James Kennedy. In that interview, James and I talked about our business heros, and well, it seemed to me that the conversation was a perfect fit for this podcast too. So, with James's permission, I'm sharing with you here the entire episode of The Gross Profit podcast in which I was inte…
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#017 Combining Purpose and Profits with Juho Makkonen
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I sat down with Juho Makkonen, founder of the marketplace platform ShareTribe, to discuss his unique approach to building a mission-driven, “steward-owned” company. We covered Juho’s journey creating ShareTribe, combining no-code convenience with developer extensibility. He shared his motivation behind structuring the company through a stewardship …
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Igniting a Customer-Centric Culture Revolution with Leonie Williams
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In this episode of Talk Time with MaxContact, Leonie Williams, Co-founder and Director of Customer Service Solutions Group, joins Sean McIver to discuss the importance of customer service culture and the impact it has on employee and customer experiences. They explore the evolution of customer services in the digital age, the impact of AI on custom…
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Expert Analysis: AI’s Role in Revolutionising Contact Centres
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It’s a special AI-focused episode of Talk Time! We take another look at some of the interesting perspectives and future predictions from industry experts we’ve been lucky to have on the show, including Adrian Swinscoe, James Revell, Chris Rainsforth and Marianne Rutz. We also share new insights from our experienced leadership team at MaxContact inc…
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The Anatomy of Successful CX in Contact Centres with Keith Gait
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In this episode of Talk Time with MaxContact, Keith Gait, Chief Executive of the Customer Experience Foundation, joins Sean McIver to shed light on the differences between customer experience and service in contact centres, how to preserve and protect customer experience during financial or systemic turbulence, what makes a truly successful CX, and…
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Redefining Contact Centre Leadership with Clayton Drotsky
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In this episode of Talk Time with MaxContact, Clayton Drotsky, Director and Founder of Growth Crew, joins Sean McIver to unveil his inspiring transition from contact centre agent to influential leader, the difference between management and leadership, and the significance of building meaning into the work environment. With a 17-year career in the r…
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#016 Building with No-Code with Louis Pereira
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In this episode, I chat with Louis Pereira, the founder of AudioPen.ai. Louis talks about his journey from running his family's traditional offline businesses during the day to building online products at night. We discuss: How Louis got into indie hacking and consistently building side projects The origin story of AudioPen - how a weekend hackatho…
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Achieving a Seamless Customer Experience with Chatbots: Expert Advice from Tim Farrell of Direct Line
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Tim Farrell, the Business Transformation Manager at Direct Line, joins Sean McIver to discuss the limitations and benefits of using chatbots for an enhanced digital customer experience. Tim Farrell, Direct Line's Business Transformation Manager, plays a key role in introducing innovative features and enhancing solution performance. Before his curre…
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#015 Successfully launching products with Dan Mindru
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We're excited to have Dan Mindru on the show this week! Dan is an active maker and launcher, known for his funny takes on Twitter and products like Clobbr, Crontap, Hunted Space and his latest creation Shipixen. In this episode, Dan shares his journey from joining the maker community in January 2023 to rapidly building and launching new products ev…
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