Best Nexthink Podcasts (2024)

1
Preparing for Change: from DC to CrowdStrike (w/ Greg Satell) 38:47

7m ago38:47

38:47

In the wake of the recent CrowdStrike incident, Tim and Tom welcome Greg Satell, co-founder of ChangeOS, a transformation and change advisory, and author of "Cascades: How to Create a Movement that Drives Transformational Change." Greg shares his journey from running a media organization during Ukraine's Orange Revolution to becoming an expert in o…

1
EMERGENCY POD: Observability, Preventative IT & the CrowdStrike Incident 28:49

3h ago28:49

28:49

In this special EMERGENCY POD, Tim and Tom discuss the unprecedented CrowdStrike incident with Gaurang Ganatra, Nexthink's Product Marketing Director. Together, they delve deep into the details of the global IT outage caused by the faulty CrowdStrike Falcon update, and Gaurang shares real world use cases detailing how Nexthink helped customers miti…

1
Navigating the Future of HR: AI, Adoption, and Empathy (w/ Jason Averbook) 30:11

7h ago30:11

30:11

Today, Tom was thrilled to welcome Jason Averbook, Senior Partner and Global Leader of Digital HR Strategy at Mercer, joining the show from Singapore. Jason is the author of "The Ultimate Guide to a Digital Workforce Experience: Leap for a Purpose," and together they explore how digital transformation impacts HR and employee experience. Jason share…

1
Reality Bytes #48: Introducing Adopt: When DAP meets DEX (w/ Katharine Dahl) 23:00

4d ago23:00

23:00

Popular fellow Nexthinker Katharine Dahl finally answers Reality Bytes’ call to join the show as a special guest! As Principal Product Marketing Manager at Nexthink, Katharine has been instrumental in driving the launch of Nexthink Adopt, the first digital adoption product built on a digital employee experience (DEX) platform. Here she breaks down …

1
From Coding to Creativity: The Changing Landscape of Tech Jobs (w/ Alexandra Levit) 28:45

12d ago28:45

28:45

Tim and Tom are joined by Alexandra Levit, CEO of Inspiration at Work. They discuss the evolving role of technology workers over the past decade and the new skills essential for career durability. Alexandra shares insights on the increasing automation in tech roles and the necessity of developing human skills such as intuition, empathy, and problem…

1
Reality Bytes #47: Eliza to Neural Networks: The AI Workplace Journey 29:03

23d ago29:03

29:03

Welcome back to Reality Bytes! Today, we dive into the history of AI in the workplace with the panel, featuring Dina, Oriana, Sean, and Megan. Inspired by Megan Brake's brilliant article on the Nexthink blog, we explore the origins and evolution of AI, from early sci-fi imaginings and Alan Turing's theoretical work to the Dartmouth Conference's pio…

1
Progressive House Meets Proactive IT (w/ Marc Carone) 33:28

1M ago33:28

33:28

In this episode, Tom welcomes Marc Carone, a former Nexthink user and a builder and mentor of world-class client service delivery teams. They discuss Marc's dual passion for electronic music and IT service delivery. Marc shares his journey from DJing and electronic music production to leading large service organizations and implementing proactive I…

1
Reality Bytes #46: AI, Magic, and Nexthink (w/ Mohamed Kafsi) 31:57

2M ago31:57

31:57

In this Reality Bytes, Sean, Dina and Tom meet Mohamed Kafsi, Director of AI at Nexthink, to hear about his amazing professional journey from Tunisia to leading AI initiatives at Nexthink. Kafsi explains his long-standing passion for AI, describing it as a field where technology feels like magic. He emphasizes the importance of AI in creating perso…

1
The Evolution of Employee Experience in the Age of AI (w/ Bill Schaninger) 50:34

2M ago50:34

50:34

Tim and Tom meet the fascinating Bill Schaninger, international speaker, author, and senior partner at Modern Executive Solutions. Bill explores the evolution of employee experience from the 1990s to the present, highlighting key trends and transformations. He discusses the impact of technological advancements, major economic events, the COVID-19 p…

1
Reality Bytes #45: The Investment Paradox (Spending to Save in IT) 25:50

2M ago25:50

25:50

In this Reality Bytes, the whole crew comes together to consider the complex tension between cost-cutting and strategic investment in IT operations, addressing how IT can balance reducing expenses while making smart investments that lead to long-term savings and efficiency. They explore the challenges of downsizing, the benefits of upskilling and r…

1
Navigating AI Models: Neural Networks and Digital Experience (w/ Pedro Bados) 30:59

2M ago30:59

30:59

Nexthink founder and CEO Pedro Bados returns to the show to delve into the evolution of AI, reflecting on its unexpected advancements, especially in neural networks and transformers. Pedro also discusses the integration of AI in enhancing digital employee experience through predictive models and anomaly detection, emphasizing the importance of AI i…

1
Reality Bytes #44: The First Ever DEX Employee (w/ Gregoire Jaunin) 33:58

3M ago33:58

33:58

Another Nexthink Anniversary special epsiode: this time the Reality Bytes team welcomes Gregoire Jaunin (Technical Fellow, Architecture), Nexthink's first ever employee, and still a Nexthinker today! What better guest to tell the panel about the history of DEX? Find out more about Nexthink Experience 24 here. For more amazing DEX content, including…

1
ANNIVERSARY SPECIAL: The First Investor in DEX (w/ Alain Nicod) 36:52

3M ago36:52

36:52

Hello Changemakers. This May, Nexthink is celebrating its 20th anniversary, and we've a fantastic series of special DEX Show epsiodes planned, looking back on the past, present and future of digital employee experience (DEX). We're kicking things off in style, welcoming investor and entrepreneur Alain Nicod to the show. Alain is co-founder of VI Pa…

1
Reality Bytes #43: What Makes a Great Workplace? 26:39

3M ago26:39

26:39

In this Reality Bytes, the full panel delves into the topic of successful IT career longevity. They explore various aspects such as the evolving nature of technology, the importance of finding fulfillment in one's work, and the impact of organizational culture on employee retention. The conversation underscores the complexity of career decisions an…

1
EARTH DAY SPECIAL: Sustainability in the Digital Age (w/ Raphael Anthamatten and Nina Zellweger) 26:42

3M ago26:42

26:42

In this special episode, Tom enjoys a thought-provoking conversation with Raphael Anthamatten, Senior IT Director, and Nina Zellweger, Corporate Social Responsibility Lead, both from Nexthink. They delve into Nexthink's journey towards sustainability, focusing on the integration of Nexthink's own green IT technolgoies into their IT operations. Happ…

1
Reality Bytes #42: Career special! From IT Ops to Software w/ Sergio Mylius 24:04

4M ago24:04

24:04

In this Reality Bytes, Sergio Mylius, a solution consultant at Nexthink, joins Sean, Oriana and Tom to share his insights on the advantages IT professionals bring when transitioning to software vendors. Sergio emphasizes the value of real-life experiences and challenges faced in IT operations, highlighting the importance of understanding connection…

1
Rethinking Leadership in the Digital Workplace (w/ Patti Blackstaffe) 38:13

4M ago38:13

38:13

Tim and Tom met up in person at Nexthink’s Boston HQ to weclome Patti Blackstaffe (CEO, GlobalSway) for her second appearance on the DEX Show. Delving into the impact of digital change on traditional leadership paradigms, Patti explores the convergence of forces reshaping businesses today, from technological advancements to shifting workforce dynam…

1
Reality Bytes #41: From digital adoption to digital dexterity 21:34

4M ago21:34

21:34

In this Reality Bytes, Megan, Tim, Oriana, Sean and Tom dive into the nuances of digital transformation and digital dexterity. The discussion unfolds around the criticality of purpose-driven digital adoption projects, emphasizing the intersection of technology with business objectives and the underlying human element in successful digital transitio…

1
The future EUC rock star: AI, automation and digital adoption (feat. Andrew Hewitt) 33:54

4M ago33:54

33:54

Andrew Hewitt (Principal Analyst, Forrester) returns to the DEX Show for the third time! First off, Tim, Tom and Andrew discuss Nexthink’s recent acquisition of AppLearn, and the pivotal role of digital adoption software to the future of the DEX space. Andrew then explores the importance of seamless user experiences and the integration of generativ…

1
Reality Bytes #40: Technology, Change and DEX Success (w/ Tracy Downer) 25:16

4M ago25:16

25:16

In this episode, Tim, Tom and Dina enjoy a fantastic conversation with Tracy Downer, Customer Success Director at Nexthink. Together they explore Tracy's diverse career path, from finance to predictive modeling software, leading to her current role in tech. Tracy shares insights on working successfully with customers, embracing technology, and the …

1
Follow the Yellow Brick Road: Humanizing IT's Journey w/ Katrina Macdermid & Wesley Eugene (HIT Global) 40:35

5M ago40:35

40:35

Tim Flower warmly welcomes Katrina Macdermid, Co-founder & Director, and Wesley Eugene, SVP, both from HIT Global, as they embark on a transformative journey down IT's own Yellow Brick Road. Their focus lies on the endeavor to Humanize IT, aiming to bridge the gap between employees and technology through education in human-centered design. Together…

1
Reality Bytes #39: Shared Airspace (Exploring Industry Cloud Platforms) 21:13

5M ago21:13

21:13

The entire RB team gets together to delve into Industry Cloud Platforms. Tim kicks the discussion off by detailing the evolution of cloud computing from the abacus on up before the panel turns the benefits of Industry Cloud Platforms for vertical markets like healthcare and finance, adderesses the differentiation between various cloud services, and…

1
Off-road: mapping your EUC career w/ Tom Rodgers & Logan Stelly (Edward Jones) 16:49

5M ago16:49

16:49

Tim and Tom are joined by Tom Rodgers & Logan Stelly from Edward Jones to explore the evolving landscape of the EUC career. They share their journey from humble beginnings to roles pivotal in enhancing digital and user experience within the financial services sector. The conversation highlights the importance of staying ahead in technology, embraci…

1
Reality Bytes #38: The DEX Maturity... Dialectic 20:40

5M ago20:40

20:40

Jon Cairns (Senior Vice President for Technical Services, Nexthink) is welcomed by Dina, Sean and Tom as a first time guest, to discuss what is fast becoming a very timely and significant topic: DEX maturity and the cultural components for successful DEX application inside organizations. In addition, Jon elaborates on the evolution of customer succ…

1
Digital Adoption & DEX: Nexthink and AppLearn's Digital Experience Vision (w/ Andrew Avanessian) 27:15

6M ago27:15

27:15

In this DEX Show exclusive, Tim and Tom delve into Nexthink's recent acquisition of AppLearn with AppLearn CEO Andrew Avanessian. Avanessian explains the inside story of the exciting acquisition, its huge significance for the digital employe experience (DEX) space, and the shared vision of AppLearn and Nexthink together. Read more about the acquisi…

1
Reality Bytes #37: AR & DEX - from Apple Vision Pro to the Workplace 22:37

6M ago22:37

22:37

Following the immense buzz around the launch of Apple Vision Pro, Oriana, Dina and Sean join Tom to dive into the timely topic of augmented reality (AR) and its potential future impact in the workplace, DEX and beyond! Check out Experience Everywhere on-demand here: https://nexthink.com/experience/replays For more amazing DEX content, including pod…

1
The Experience Mission (w/ GSK & HCLTech) 35:02

6M ago35:02

35:02

GSK's Sarah Jones, Global Director of Senior Technology, and HCLTech's Komal Verma, Senior Manager of Digital Workplace Products and Strategy, join Tom to delve into the pivotal role of Digital Employee Experience (DEX) in supporting GSK's extensive workforce of 90,000 employees across 200 sites. They specifically explore how IT initiatives are fac…

1
Reality Bytes #36: DEX innovation in 2024 (w/ Sam Gantner) 26:05

6M ago26:05

26:05

It’s always a special occasion when the Reality Bites team gets to welcome Sam Gantner (Chief Product Officer, Nexthink), to the table – and what better way to open our famous show-within-a-show-within-a-show for 2024? Sam shares his industry and company highlights of 2023, reflecting on the fast evolving DEX landscape, delves into emerging trends,…

1
Navigating the IT Service Revolution (w/ Collinson Group) 26:16

7M ago26:16

26:16

Tim and Tom kick off recording for the new year with guest Matt Robinson, IT Service Operations Manager at Collinson Group. The trio delve into the evolution of IT service desks, discussing the shift towards proactive and low-contact solutions. Matt also shares insights from his recent travels in Asia and draws parallels between personal journeys a…

1
Reality Bytes #35: The year of the DEX Matrix? 18:40

7M ago18:40

18:40

After a short Christmas break, Reality Bytes is back, as the team gathers to discuss predictions for the coming year. The epsiode covers AI investment, Gartner Magic Quadrants, sci-fi movie prophecies.... and more! For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear…

1
DEX, Flow... and 750,000 endpoints (w/ Accenture) 44:15

7M ago44:15

44:15

Happy 2024 everyone! In this exciting first DEX Show episode of the new year, Tim and Tom dive into the world of Nexthink’s much heralded, powerful new orchestration engine Flow, with special guest Jason Bentz, Design Experience Senior Manager at Accenture. Jason, overseeing the digital experience of 750,000 endpoints at Accenture, sheds light on h…

1
BONUS EPISODE: The Invention of DEX (w/ Pedro Bados & Yassine Zaied) 35:31

7M ago35:31

35:31

OK everyone here's one last fantasic BONUS episode to see out the year. This was a great conversation with Nexthink's Pedro Bados (founder and CEO) and Yassine Zaied (Chief Marketing and Strategy Officer) about the emergence of DEX - as theory, practise and even acroynrm - within Nexthink. We recorded this earlier in the year and had some sound iss…

1
Reality Bytes #34: Authentic "Rizz" 26:21

8M ago26:21

26:21

It’s the Reality Bytes team end-of-2023 podcast party and everyone is invited! A full house – featuring Tim, Tom, Oriana, Dina, Megan and Sean – all show up to consider the year from a personal and technological perspective both. They discuss personal highlights, plus the dominant tech and industry themes of 2023, encompassing change, finance, purp…

1
OFFICIAL DEX SHOW END OF YEAR SPECIAL W/ GEOFF WRIGHT 44:42

8M ago44:42

44:42

Geoffrey Wright (Global Solution Owner - GenAI and Digital Experience, Mondelēz International) returns to the show for another end of year review. It's everyone’s favorite guest and one of the funnest epsiodes we get to make – a fantastic way to close off the official DEX Show series for 2023 (though we’ll be back with a last Reality Bytes next wee…

1
Reality Bytes #33: Navigating DEX Hype (w/ Christian Ponce) 31:20

8M ago31:20

31:20

In this episode, Christian Ponce (Nexthink's Senior Director for Technology Alliances and Field Marketing) joins Tim, Tom, Dina and Megan to explore the complicated relationship between vendors, customers, technology and need. Christian emphasizes the importance of understanding an audience, especially in the tech space, and shares insights on brid…

1
DEXifying US government (w/ NuAxis) 31:46

9M ago31:46

31:46

In this episode, we delve into the exciting potential marriage of digital employee experience and US government, asking what DEX could do to improve the services provided to US citizens. To discuss this, Tim and Tom are joined by Richard J. Zanatta (VP Operations & Chief Technology Officer) and Amanda Chavez (VP of Customer Experience) from NuAxis …

1
Reality Bytes #32: Boston driving (and other "experiences") 28:13

9M ago28:13

28:13

The whole Reality Bytes team are back together at last! On this week's reunion show they reflect on the highlights of the excellent Experience Everywhere world tour – including the customers, the analysts, the user groups, the crowd, the vibe, the state of the DEX industry and much more. The episode also kicks of with Tom’s thoughts on Boston roads…

1
DEX SHOW LIVE FROM BOSTON (w/ Toyota Motor North America & Honeywell) 26:52

9M ago26:52

26:52

Following the incredible DEX Show Live experience in London earlier this month, last week saw Tim and Tom host an equally special DEX Show Live at Experience Everywhere Boston. Once again they had the privilege of welcoming Darren Wright (Vice President, Information Technology, Honeywell) to the show, and this time Darren was joined by Zakir Mohamm…

1
Reality Bytes #33- Inside Assist (w/ Mario Tarallo) 24:06

9M ago24:06

24:06

This episode features Mario Tarallo, a seasoned Nexthinker with six and a half years of experience helping to develop core digital employee experience solutions. The conversation delves deep into Nexthink Assist, in particular. Released a few months ago and still making huge waves across the industry, Assist is driven by generative AI and large lan…

1
DEX SHOW LIVE FROM LONDON (w/ Robert Doornbos & Honeywell) 26:02

10M ago26:02

26:02

Last week, Tim and Tom hosted a very special DEX Show episode LIVE at an incredible, standing-room-only Experience Everywhere event in London. They were joined for the occasion by two amazing guests - Darren Wright (Vice President, Information Technology, Honeywell) and former F1 driver and entreupreneur Robert Doornbos. It was an amazing conversat…

1
Reality Bytes #32: The State of the DEX Industry Report 26:51

10M ago26:51

26:51

A lot has changed in the digital workplace over the past few years. But where does all this change leave IT? In a very special episode of Reality Bytes, regular RB panelist Sean Malvey goes 1:1 with Tom to discuss Nexthink’s new State of the DEX Industry Report, based on a Vanson Bourne digital employee experience survey of 1,000 IT decision makers…

1
Experience Everywhere Pregame Special w/ Paul Gentile 27:24

10M ago27:24

27:24

Tim and Tom dig deep into Nexthink's upcoming Experience Everywhere 2023 Tour, taking place as of next week across four amazing cities: London, Paris, Boston, and Munich. To hear more about some of the highlights (which include special DEX Show Live events in Boston and London) they are joined by Paul Gentile, VP for Product Marketing and Sales Ena…

1
Reality Bytes #31: The Encyclopedia of DEX (w/ Guillaume Charles) 28:26

10M ago28:26

28:26

In this episode of Reality Bytes, Guillaume Charles (Product Management Director for Diagnostics at Nexthink) joins Sean, Tim, Tom and Oriana to discuss the power of DEX. The discussion delves deep into the “See, Diagnose, Fix” philosophy driving Nexthink today, emphasizing the importance of collecting and visualizing data, diagnosing issues at sca…

1
“Buzzwords”: DEX… and entomology w/ Mitch Trychta (Vizient) 28:39

11M ago28:39

28:39

Special guest Mitch Trytchta (Senior Project Manager for Digital Employee Experience at Vizient) joins Tim and Tom to delve into the world of entomology – yes, the study of insects! - and its unlikely parallels with... Digital Employee Experience. A unique – and very engaging – episode – enjoy! For more amazing DEX content, including podcasts, arti…

1
Reality Bytes #30: Synthetic Data and the Digital Workplace 22:17

11M ago22:17

22:17

In this episode of Reality Bytes, the team considers the potential implications of synthetic data on the world of DEX and IT. Together, Tim, Tom, Megan, and Dina start with the concept of synthetic data (artificially generated data as opposed to real-world data), and its growing relevance in various sectors, driven by AI, before delving into its po…

1
Tales from the IT Trenches (w/ Adam Moore) 35:31

11M ago35:31

35:31

Tim and Tom's guest this week is Adam Moore, a global service delivery leader. The conversation revolves around the importance of "People First IT Service Delivery". Adam shares his extensive career experience, which includes working in various IT roles within the financial services industry, such as service desks and help desks, even handling 3AM …

1
Reality Bytes #29: Nexthinking with passion (w/ Gorica Tapandjieva) 27:50

11M ago27:50

27:50

Tim, Tom, Sean and Dina dive deep into the world of innovation with the brilliant Gorica Tapandjieva (Senior Product Manager, Nexthink). Gorica shares insights into her journey, from her background in computer science to her role in shaping user experiences and product development. Gorica discusses the challenges and joys of her role, emphasizing t…

1
EUC Evolution w/ Darren Edwards (Tokio Marine) 42:18

11M ago42:18

42:18

Special guest Darren Edwards (End User Support Manager, Tokio Marine) joins Tim and Tom to delve into the challenges and triumphs of modern IT environments, from the intricate complexities Darren faced in the UK’s Ministry of Defense to the fast-paced transformations within the insurance industry at Tokio Marine. Discover how the latest technology …

1
Reality Bytes #28: The Great Employee Experience Debate 27:36

12M ago27:36

27:36

In this Reality Bytes special, Sean, Oriana, Megan and Tom delve into the evolving landscape of employee experience and its intersection with technology and workplace transformations. The conversation revolves around the newfound power of employees around the time of the Great Resignation, and the growing influence of employee experience and digita…

1
Culture Matters: doing DEX properly (w/ Roy Atkinson) 33:22

12M ago33:22

33:22

Roy Atkinson (writer, analyst, speaker, and CEO at Clifton Butterfield) joins the show, to look at the analogies between the adoption of Enterprise Service Management, and modern-day Experience Management. Drawing from Roy’s seminal article, "Enterprise Service Management: The Top Five Things You're Not Doing," Tim, Tom and Roy explore the original…

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