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Securiosity is a weekly cybersecurity podcast from Scoop News Group. Greg Otto and Jen O’Daniel will spend each week answering the overarching questions from the latest in security and privacy news. They’ll also talk to leaders in both the public and private sector on how they view the ever-changing cybersecurity landscape. Policy, research, venture capital…they’ll examine it all. If you’re curious like us, like and subscribe now. Securiosity. You have questions. So do we.
 
Von der künstlichen Intelligenz zum datengetriebenen Personal und dem Arbeitsplatz der Zukunft: Der Podcast "Zukunft der Arbeit" der Bertelsmann Stiftung verbindet Sie mit den spannendsten Experten und den neuesten Ideen für die Zukunft der Arbeit! From artificial intelligence to data-driven human resources and the workplace of the future: The Future of Work podcast by Bertelsmann Stiftung connects you with the most exciting experts and the latest ideas for the future of work!
 
Customer Experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences. Listeners will get the 411 on the struggles and successes around committing to a strong customer experience initiative.
 
Each week Amy Otto with AFLAC and Lee Kantor with Dr Fitness and the Fat Guy co-host Atlanta Business Radio. These in depth interviews with the business leaders who are leading the way in Atlanta go deep below the surface so listeners can learn best practices from these movers and shakers. Business owners in a wide variety of industries such as: technology, consulting, health care, coaching, human resources, insurance to name a few have been and will be featured on the show.
 
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Matthew S. Harrison, PhD currently works at Jackson Healthcare as Senior Vice President, Talent & Development. In this role he provides executive leadership and direction in the establishment and execution of strategies and solutions that drive performance, acquire and retain talent, develop employees and leaders, and shape the overall culture for …
 
CX Tip: Surprise and Delight Lee Kantor: [00:00:06] Lee Kantor here for Business RadioX. Jill, today’s customer experience tip is surprise and delight. Please tell us more. Jill Heineck: [00:00:14] Think about a time when you have gone above and beyond to give a wow experience for someone, were they expecting it? How did it […]The post Customer Exp…
 
When organizations like Whirlpool, Deloitte, Volkswagen Australia, Principal Financial, and Zappos need to boost their customers’ experience, they call on Joey Coleman for assistance. He is the creator of The First 100 Days® – a system that is designed to dramatically increase your customer retention and as a result, your bottom line. Joey is a rec…
 
CX Tip: Anticipate Wishes Lee Kantor: [00:00:07] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is anticipate, expressed and unexpressed needs and wishes. Please tell us more. Jill Heineck: [00:00:17] You know, this is what creates customers for life. Think of brands like the Ritz Carlton Hotels whose mantra is “Ladies …
 
Welche Möglichkeiten bietet die Digitalisierung, nachhaltiger und klimaschonender zu leben, arbeiten und zu wirtschaften? Und wie kommen wir dorthin? Und wie kann es realisiert werden, dass die Digitalisierung und der technische Fortschritt eines der drängendsten Probleme der Menschheit lösen helfen - den Klimawandel?…
 
CX Tip: Offer Stability, Control and Certainty Lee Kantor: [00:00:05] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is offer stability control and certainty. Please tell us more. Jill Heineck: [00:00:15] You know, when things feel out of control, as humans, we crave stability and some control over what’s happening. How…
 
CX Tip: Manage Expectations, Not People Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is manage expectations, not people. Please tell us more. Jill Heineck: [00:00:15] Yes, this one’s a doozy, and it can set the tone for the entire interaction. What can your customers expect from you and […]The p…
 
Theo Gilbert-Jamison is Chief Executive Officer for Performance Solutions by Design, a consulting firm headquartered in Atlanta, Georgia that helps organizations across all industries exceed expectations by elevating the customer experience from average to extraordinary. She is also author of several popular leadership books to include The Six Prin…
 
CX Tip: It’s Not a Transaction, But an Intersection! Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is it’s not a transaction, but an intersection. Please tell us more. Jill Heineck: [00:00:14] Well, we’d like to think of each customer as a lifelong relationship, right? And it will change […]The p…
 
CX Tip: Win Win Transcript Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is a win-win or no deal. Please tell us more. Jill Heineck: [00:00:14] Thanks Lee. Yes. So, today’s tip win-win or no deal, you know, I do think this should be the mission and vision of […]The post Customer Experience Tip: W…
 
Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, can you explain what a reverse offer is? Jill Heineck: [00:00:16] A reverse offer is something that we have imp…
 
Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, what’s this I’m hearing about selling my house virtually? Jill Heineck: [00:00:16] So, believe it or not, there…
 
Tony Hsieh's rise to business icon is the stuff of entrepreneurial legend. After a stint running a pizza business while at Harvard University in 1994, Hsieh headed west to found LinkExchange, an online advertising cooperative, which he later sold to Microsoft Corp. for $265 million. From there, the former Zappos.com CEO -- who died on Friday at age…
 
Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, how will I know what comes next throughout this process? Jill Heineck: [00:00:15] Well, initially when we meet,…
 
Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, what is the showing process like? Jill Heineck: [00:00:15] The showing process has changed a little bit. I mean…
 
Arbeitszeit, Arbeitsort, aber auch Social-Nutzung oder Gerätenutzung – im Leitfaden tauchen die Themen auf, die in den Unternehmen eine Rolle spielen. Ganz vorneweg natürlich die Frage nach der Arbeitsortgestaltung, vor allem das Recht auf Home-Office, das in Deutschland gerade diskutiert wird. Und das im Übrigens im Gegensatz zum „mobilen Arbeiten…
 
Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:03] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, what are the visuals you will use to promote my property? Jill Heineck: [00:00:15] Well, Lee, we will have a [……
 
Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:06] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Cantor. Jill, today’s question is, what information do I need to get my listing started? Jill Heineck: [00:00:17] Years ago, it was just make an […
 
Leticia Tavares is a Hotelier and Harvard MBA Grad, originally from Brazil. Since 2016 she has been working in the Travel & Hospitality industry, and she is currently the Director of Operational Excellence in a large hotel in Atlanta. After graduating with an MBA from Harvard Business School, Leticia joined Marriott International on a rotational pr…
 
„Der Arbeitnehmer hat heute einen ganz anderen Stellenwert in den Unternehmen“, sagt Philippe Bopp. Bopp ist einer der Gründer von Machtfit, einer Gesundheitsplattform, über die Unternehmen ihren Mitarbeitenden Angebote im Bereich Sport, Bewegung oder Ernährung machen können. 2011 gründete er Machtfit mit vier Mitstreitern und damals waren Themen w…
 
Brady Sandahl of KW Luxury Homes in Palm Springs, California is widely recognized as one of the leading forces in the Greater Palm Springs, CA/Coachella Valley real estate market, and in 2019, his group was recognized as being Coachella Valley’s highest producing team as well as the only team who sold over $100 million within that year. In addition…
 
Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, how much time do I need to prep my home for market? Jill Heineck: [00:00:15] Typically, it’s a two to […]The po…
 
A serial entrepreneur, David Wach’s latest venture, Handwrytten, is bringing back the lost art of letter writing through scalable, robot-based solutions that write your notes in pen. Developed as a platform, Handwrytten lets you send notes from your CRM system, such as Salesforce, the web site, apps, or through custom integration. Used by major mea…
 
Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment. I’m Lee Kantor. Jill, today’s question is, how do you maximize my listings online exposure? Jill Heineck: [00:00:17] Well, Lee, what we do is we have acce…
 
Die Berliner Kommunikationsberatung Wigwam ist eine ganz besondere Agentur: Sie firmieren als Genossenschaft und sind noch dazu selbstorganisiert. Und der Weg dorthin war eine Reise – denn gegründet wurde Wigwam zuerst als GmbH. Doch durch den Weggang aller drei Geschäftsführer auf einmal entstand vor fünf Jahren ein Vakuum. Die Arbeitskultur im Wi…
 
Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips for Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, in the absence of traditional open houses, how do you attract buyers? Jill Heineck: [00:00:17] That’s a great q…
 
Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, how do I sell my house safely during COVID? Jill Heineck: [00:00:18] Thanks, Lee. The best practices right now …
 
Jason Young helps organizations create remarkable customer experiences and grow their leaders. He is the author of four books and creator of the Saturday Rundown, a resource delivered to your inbox with helpful ideas on hospitality and leadership. Jason has worked with Chick-fil-A, Ford Motor Company, North Point Ministries, Life Church and many ot…
 
Jay Papasan [Pap-uh-zan] is a bestselling author that serves as the vice president of learning for Keller Williams Realty International, the world's largest real estate company. He is also vice president of KellerINK and co-owner, alongside his wife Wendy, of Papasan Properties Group with Keller Williams Realty in Austin, Texas. He was born and rai…
 
Despite the world being in the state it’s in, there is still an internet to defend. Whether its information about criminals spinning up COVID-related scams, a run-of-the-mill ransomware attack, or some other form of cybercrime, information still needs to be shared between enterprises in order to keep things working as much as possible. On this epis…
 
„Was wir brauchen, ist ein reflektierter Umgang mit Technologie und dem technologisch Machbaren“, fordert Michael Kramarsch. Er ist Mit-Initiator des Ethikbeirat HR Tech, der es sich zur Aufgabe gemacht hat, Richtlinien für den verantwortungsvollen Einsatz von digitaler Technologie – wie zum Beispiel Künstlicher Intelligenz - in der Personalarbeit …
 
Everyone loves APIs. They can simplify app development while saving time and money. Yet, like all technology, hackers can find holes in APIs that can lead to enterprises having to deal with the loss of their crown jewels. So, in turn, there are startups entering the marketplace that aim to secure APIs, no matter what type of business is putting the…
 
Lauren Herring is CEO of IMPACT Group, the largest woman-owned career coaching company supporting over 200 Fortune 500 companies worldwide. Over the past 30 years, IMPACT Group has successfully helped hundreds of thousands of people find jobs. As their clients report, the secret to their success is by addressing job seekers' emotional roadblocks in…
 
Ransomware has been one of the biggest threats in cybersecurity over the past few years. Hospitals, governments, cities, companies, they've all been impacted by this wave of malicious behavior. But what happens when an enterprise is hit? What goes on in the short term? How do you stop the bleeding? How do you recover? On this episode, Greg Otto tal…
 
Shane Green is a world-renowned keynote speaker, author, television personality, and consultant to global Fortune 500 leaders on customer experience and organizational culture. Shane draws on his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries, to help clients transform customer experiences by improving employee hab…
 
Arch + Tower has served firms across various industries and sizes, notably Chick-fil-A and alongside the Founder of the Ritz-Carlton – Horst Schulze. In 2019, Arch + Tower was acquired by Frazier & Deeter, a nationally ranked accounting firm, with offices across the United States and a budding footprint in the United Kingdom. John has […]The post C…
 
Nina Arnaiz became President of Premia Relocation Mortgage in 2019 after holding several positions within Premia Relocation Mortgage. She is responsible for the overall execution and profitability of the company. She started with the company in 2002 and was quickly recognized for her abilities to grow production, lead conversion, customer service a…
 
Dr. Randy Ross is a compelling communicator, craftsman of culture, and bestselling author of multiple books, including his latest book entitled, Relationomics: Business Powered by Relationships. Working with brands like GE Appliances, Cox Communications, Compass Group, Chick-fil-A, Keller Williams and the Intercontinental Hotel Group, he has inspir…
 
Security awareness training, in the form of phishing emails, is generally frowned upon. Whether you have been responsible for administering it, taking it, and/or failing at it, the practice generally elicits an eye roll. What if it didn't have to be that way? CyberScoop Editor-in-Chief Greg Otto talks with Votiro CEO Aviv Grafi on the way he is mak…
 
Paige Holden is the President of XONEX Relocation, a full-service global relocation management firm. As the second generation of management, Paige has in-depth knowledge of the company’s growth and development trajectory and will lead XONEX’s highly-trained team of relocation experts into the future. She oversees all departments of the company and …
 
Wes Moss the host of Money Matters - Atlanta's longest-running live call-in, investment, and personal finance radio show - on News 95-5FM and AM 750 WSB. Wes is also the Chief Investment Strategist and Managing Partner at Capital Investment Advisors (CIA). In this role, Wes is responsible for communicating CIA's position on markets and investments.…
 
In this episode, CyberScoop Editor-in-Chief Greg Otto talks with AppOmni CEO Brendan O'Connor on how enterprises are dealing with application security. Sometimes security teams just click the wrong box or grant the wrong permission, and O'Connor talks about how to fold that into a organization's overall security strategy.…
 
Wie passen Nachhaltigkeit und Neue Arbeit zusammen? „Die Digitalisierung ist ambivalent in ihrer Entwicklung“, sagt der Nachhaltigkeitsforscher Tilman Santarius. Er forscht unter anderem zu den Themen Klimapolitik, nachhaltiges Wirtschaften und digitale Transformation. Er lehrt an der Technischen Universität Berlin und ist ehrenamtliches Mitglied i…
 
KIDS CARE was started by mother-daughter duo, Jaida and Amie Burke. An 8-year-old girl wanted the world to know that KIDS do CARE. One day she made an acrostic poem for the word KIDS. Without any help at all, she created Kindness In Doing Service for the word KIDS. And after a delicious discussion on […]The post Customer Experience Radio Welcomes: …
 
The 2020 presidential election is going to be here, and like anything else, it's going to be impacted by the global pandemic. Some tech-savvy people want to vote online, while others are pushing for the low-tech means of vote-by-mail. Imperva CTO Kunal Anand spoke with CyberScoop Editor-in-Chief Greg Otto about the feasibility of each, no matter if…
 
Katie Cyphers is the owner of Academics Plus. Located in the Buckhead community of Atlanta, Academics Plus is an education group focused on understanding each child’s learning profile in order to help parents identify the best school environment and ensure their child has the necessary foundations to grow & thrive. Katie has trademarked the phrase,…
 
Hallo und herzlich willkommen zu neuesten Folge des Future of Work-Podcasts in Kooperation mit Work Awesome. Heute spricht Lars Gaede mit Eckhard Köhn, dem CEO von Studitemps dem größten deutschen Personaldienstleister für Studierende. Für das Unternehmen sind jeden Monat 8000 Studierende in rund 2000 deutschen Unternehmen im Einsatz. „Zeitarbeit g…
 
Winnti Group has appeared time and time again in recent months, but a new report released this week shows that the group may be getting sloppy. Greg Otto and Shannon Vavra break down what malware the group is using, how they may be tied to a company known as "World Wired Labs," and what it tells us about the Chinese cybercrime underground.…
 
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