Best PYMNTS.com Podcasts (2024)

To meet the growing demand for the functionality of open banking, financial institutions are having to balance security with customer experience. Simon Armstrong, VP of products at Entersekt, says a consistent authentication experience will create consumer trust and drive the adoption of open banking.…

1
How Partnering With FinTechs Can Help Credit Unions Offer Members Swift Access to Digital Innovations 15:56

Play Pause

2+ y ago15:56

15:56

By PYMNTS.com

1
Authorization: The Broken Link in the Customer Journey? 18:46

2+ y ago18:46

18:46

By PYMNTS.com

1
How Wholesale Distributors Can More Easily Accept and Reconcile Check Payments Remitted to Delivery Drivers 21:19

2+ y ago21:19

21:19

By PYMNTS.com

1
The Evolving Concept of “Trust” in Banking and Payments 14:10

2+ y ago14:10

14:10

In this episode, Mzukisi Rusi, VP Customer Success at Entersek, speaks on The Evolving Concept of “Trust” in Banking and Payments.By PYMNTS.com

1
Discussing the January Credit Union Tracker 18:29

2+ y ago18:29

18:29

By PYMNTS.com

1
Banking Customers Demand More Security — but Not at Expense of UX 17:31

2+ y ago17:31

17:31

When accessing their digital financial accounts, customers want to have a choice of channels and devices to use. They also want to have a great user experience (UX), whether via a desktop website, app or mobile browser. “That flexibility is really important, allowing choice for the consumers, what works for them — and it may be different on any giv…

1
Banks Use Data, Deep Pockets and Trust to Prep BNPL Entry 18:30

2+ y ago18:30

18:30

Having watched FinTechs successfully launch BNPL products and services, i2C’s Ava Kelly said that banks are getting ready to enter the BNPL space in a big way. They may not be first, she said, but they will leverage key strategic advantages, like scale, deep pockets, trust and data analytics.By PYMNTS.com

1
Risk-Based Authentication Can Improve CX, Cement Loyalty 16:07

2+ y ago16:07

16:07

Andries Maritz, product manager at Entersekt, told PYMNTS in a recent podcast that traditional authentication methods must give way to risk-based authentication that learns legitimate consumer behaviors as eCommerce continues to gain ground.By PYMNTS.com

1
Responding to ‘Pandemic Fatigue,’ Companies Lead With Empathy 16:54

2+ y ago16:54

16:54

With no end to the pandemic insight, companies are seeking new ways to inspire employees. Richard Bailey, executive VP of engineering at Entersekt, says it’s important to lead with empathy and create substitutes for watercooler conversations for remote workforces.By PYMNTS.com

1
Credit Unions Can Leverage ‘Built-In’ Trust to Craft Digital Road Maps 15:39

2+ y ago15:39

15:39

The competitive landscape is heating up for credit unions, but Tiffany Doty, senior VP of client relationships at CO-OP Financial Services, tells PYMNTS that leveraging members’ trust and data analytics are key to crafting competitive digital road maps that will serve members through the pandemic and beyond.…

1
PayPal Focuses on Trust, Choice, Ease, Streamlined Approvals to Fight Foul-Ups at Checkout 23:35

2+ y ago23:35

23:35

Streamlining and simplifying the checkout experience online and off is an industrywide obsession. From its unique vantage, PayPal has the data and the scale to know which levers and dials to adjust to ensure more completed purchases, as Senior VP and General Manager of Venmo and Head of Checkout at PayPal Darrell Esch discussed with PYMNTS’ Karen W…

1
Metaverse Will Need Its Own INTERPOL as Payments Cross Seamlessly Between Virtual, Real Worlds 19:53

2+ y ago19:53

19:53

The real world needs policing, and so will the metaverse as it starts to take shape. The opportunity for money laundering and cybertheft will be as limitless as the virtual worlds within it. And as the metaverse takes shape, protecting customers and businesses will require rigorous security and enforcement protocols, Trulioo Chief Technology Office…

1
Set to Roll Out Next Year, New Authentication Protocol Sets Stage for a Passwordless Future 24:30

2+ y ago24:30

24:30

In October 2022 the payments industry sunsets the 3D Secure (3DS) protocol from the early 2000s, bidding farewell to passwords forever and ushering in a new authentication flow tailor-made for transacting in the connected economy, as Entersekt Product Manager, Payments Jonathan Van der Merwe explained in a recent conversation with PYMNTS.…

1
To Re-engage Existing Members, CUs Must Digitalize Products, Services and Support 18:22

2+ y ago18:22

18:22

Credit unions are expanding their digital services while continuing to offer omnichannel support. Bruce Dragt of CO-OP Financial Services says that by “credit unionizing” the services, credit unions can win back members who may have strayed to other financial service providers.By PYMNTS.com

1
For SMBs, Build vs Buy Debate Warrants a Look at the Tech Stack  17:43

3y ago17:43

17:43

Amid the great digital shift, everyone’s competing against Amazon. Brandon Gell, CEO and co-founder of Clyde, said for smaller firms, speed is of the essence, and refining the tech stack and linking with platforms can level the playing field. By PYMNTS.com

1
For Subscription Businesses, Fewer Failed Payments Means Better Customer Acquisition and Retention 11:10

3y ago11:10

11:10

With fewer first-time users signing up for new subscriptions, customer retention is more important than ever. Darryl Hicks of FlexPay takes PYMNTS under the hood for a look at why payment authorization management (PAM) is the single-biggest lever subscription businesses can deploy.By PYMNTS.com

1
PayPal Recognizes Vital Role of Software Developers in Connected Economy Creation 26:28

3y ago26:28

26:28

With all the attention paid to consumer-facing aspects of the connected economy, unseen software developers are the ones responsible for actually making it work. In turn, their labor is being enabled by a growing assortment of data flows and best practices, as we learn in a conversation with PayPal Senior Director, Developer Experiences, Mudita Tiw…

1
Going Digital, But Staying Personal, Means Customer Considerations Must Come First 18:32

3y ago18:32

18:32

As credit unions strive to transform themselves for a digital-first world, CO-OP Chief Operating Officer Nick Calcanes discusses the need to adopt a human-centric approach that’s focused on solving members’ problems, using people who care about fixing those problems.By PYMNTS.com

1
Afterpay Says BNPL Provides New Insights Into Consumer Behavior 11:19

3y ago11:19

11:19

With millions of consumers using BNPL in-store and online, Zahir Khoja, general manager of North America for Afterpay, told PYMNTS that the fadt-growing financing option gives merchants new tools to connect with and understand their customers.By PYMNTS.com

1
With 80% of Data Breaches Involving Passwords, Their Retirement Cannot Happen Soon Enough 12:43

3y ago12:43

12:43

Passwords are broken – hard to manage and no help at all when it comes to protecting consumers. Praveksha Maharaj, product manager, digital banking at global fintech Entersekt told PYMNTS its time to retire this anachronism, in favor or new standards for passwordlesss authentication.By PYMNTS.com

1
Worldpay: B2B Payments Will Digitally Transform to Look More Like B2C Commerce 12:29

3y ago12:29

12:29

B2B payments are moving away from paper checks and invoices and toward a B2C-like experience, complete with platforms and virtual cards. Lu (Fausha) Chen, senior strategy manager at FIS’ Worldpay, tells PYMNTS why B2B will see significant transformation within the next few years.By PYMNTS.com

1
Digitizing the Cash Application Process Reduces Supplier DSOs by 30%, Improves Cash Flow 17:30

3y ago17:30

17:30

Many buyers are still paying suppliers with paper checks, though payments are becoming increasingly digitized. Tim Stahl, senior vice president at Versapay, tells PYMNTS that platforms and automation can streamline the reconciliation process, helping to gain visibility into everything from deposits to chasing down invoices to end-of-day cash positi…

1
Why Merchants’ Biggest Fraud Problem Isn’t The Payments Consumers Make 19:01

3y ago19:01

19:01

Here’s a twist on the conventional fraud conversation: It’s not the payments that consumers make that put merchants at risk of the fraudsters, Nathan Wu-Falkenborg, vice president global strategy and analytics at i2c, told PYMNTS. It’s not using advanced technologies that can help stop account takeovers, that puts them at risk.…

1
PayPal: SMBs Must Meet Customers Across Connected Economy’s ‘Four Domains’ 19:06

3y ago19:06

19:06

We’re still in the early earnings of merchants’ crafting truly omnichannel experiences. Jim Magats, SVP, omni payments at PayPal, tells Karen Webster while all firms must strive to meet consumers across “four domains” of interaction, the challenge is especially acute for smaller merchants.By PYMNTS.com

1
Consent-Based Social Security Number Verification Helps to Reduce Synthetic IDs  12:28

3y ago12:28

12:28

Synthetic ID fraud is on the rise. Paramita Bhattacharjee, VP, product line leader for risk insights at Early Warning, tells PYMNTS that one of the most basic building blocks of identity – the Social Security number – can be used as part of a successful defense against fraudsters, helping FIs make sure they are doing business with legitimate custom…

1
‘Click to Pay’ + Consumer Ed = Transformed Online Shopping 22:45

3y ago22:45

22:45

‘Click to Pay’ was aimed at streamlining the checkout experience while boosting security in 2019. Mehdi Elhaoussine, senior vice president of strategy at IDEMIA and Ashish Bhatia, head of SRC products at Discover Global Network, told PYMNTS the tech is finally approaching critical mass — though further education of stakeholders is needed.…

1
Instant Payments: Wonderful but Risky and Begging for Better Authentication 16:52

3y ago16:52

16:52

The increased ability to make payments quickly has opened a world of opportunities, but it has also brought with it a heightened risk of fraud. In an interview with PYMNTS, Gerhard Oosthuizen, CTO of South African FinTech Entersekt, said a future with fewer passwords and more consumer involvement in protecting their own information is the key to gr…

1
The Secret Sauce For FIs To Retain Customers Is To Be Invisible, Fast and (nearly) Free 26:07

3y ago26:07

26:07

As credit unions compete with digital upstarts and try to keep as much of their customer relationships intact, Todd Clark, president and CEO of CO-OP Financial Services told Karen Webster in a podcsat the successful digital path forward is probably not what you think.By PYMNTS.com

1
For SMBs, Buy Now, Pay Later Is Much More Than Just A Payment Method 11:11

3y ago11:11

11:11

Afterpay Global Head of SMB Melinda Roylett talks about how BNPL benefits small businesses during the pandemic by driving more traffic. It’s playing a key role in their resilience strategies, she claims.By PYMNTS.com

1
Zip CEO Says BNPL Success Dependent On Being Merchant First 17:36

3y ago17:36

17:36

In an interview with Karen Webster, Larry Diamond, founder and CEO of buy now, pay later provider Zip said what sets his company apart from others is the fact that they have a presence in 12 countries, allowing merchants to reach multiple markets with a single integration.By PYMNTS.com

1
Strategic PSP Partners Ease Adoption Of Unfamiliar B2B Payments Tech 19:19

3y ago19:19

19:19

Whether it’s innovations in familiar tools like commercial cards, or the emergence of more novel technologies like blockchain, payment service providers should be viewed as strategic partners to drive B2B payments modernization, Worldpay Director of Product Management Andrew Wind tells PYMNTS.By PYMNTS.com

1
PSCU: Credit Unions Need Digital Innovation To Attract And Retain ‘The Next Generation’ 17:56

3y ago17:56

17:56

By PYMNTS.com

1
FI Payments Modernization Requires Pushing The New While Supporting The Old 16:46

3y ago16:46

16:46

Despite many FIs urgent need to modernize their systems, slow and steady fixes are often the least disruptive path to take. CheckAlt’s Director of Customer Experience Margie Huntley told PYMNTS in a recent conversation about the importance of finding a balance when transitioning between old and new.By PYMNTS.com

Podcasts Worth a Listen

PYMNTS.com Podcasts

Podcasts Worth a Listen

Quick Reference Guide