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Questions arise regarding best practices when working with patients following tracheostomy and mechanical ventilation. Join speech-language pathologist, Dr. Kristin King, as she interviews healthcare professionals who work with medically complex patients. From dysphagia to speaking Valve use, each episode will build on your clinical knowledge. Discussing evidence-based assessment and treatment options, the Conversations on Aerodigestive Management Podcast, brought to you by Passy-Muir, provi ...
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Armchair Strategist offers a source of added perspective on the state of affairs at India's borders, the power balances in its region, and the changing nature of its military. Every week, Ritika Passi and Angad Singh, with ORF's Strategic Studies Programme, bring you conversations with practitioners and experts on topics that matter more than ever for India's national security in the 21st century.
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Personal and in-depth conversations with passionate professionals in the field of business, leadership, training, coaching and change management. Sharing their views on organizations, development and trends. Filled with insights, best practices and gems to inspire your growth as a professional.
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Hello and welcome to Tinker Network! We're passionate about football (obsessed really) and have a lot to say! Join us as we discuss the week's news and fixtures, as well as any other occurrences in the world of football! Please leave us any feedback via a message or in our comments sections, and follow!
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Eliana Witchell RD

Eliana Witchell RD

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I’m Eliana. I’m a Registered Dietitian. A passionate one. A knowledgeable one. The knowledge comes from years of training with years of unlearning, linked with the understanding that eating the right foods can help you improve your health and possibly reverse your chronic disease.
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Amazing Business Radio

Shep Hyken & C-Suite Radio

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Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variet ...
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Un podcast italiano in cui si discute di Anime e Manga. Finalmente esiste! Ogni mese parleremo di quel che abbiamo visto e di quel che abbiamo letto, senza disdegnare qualche news interessante. Drizzate le orecchie perché ci sono anche i contest per vincere dei volumi 1.
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We present you a series of Podcasts where you will get a chance to meet different speakers in different series. These podcast will be all about helping you and will share the facts which are unknown to the common people. Support this podcast: https://podcasters.spotify.com/pod/show/marketinghook/support
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THE MATRIARCHITECTS podcast and platform highlights the change-makers who are building a culture that respects, values, and celebrates women. Hear the voices of people who are creating a cultural shift in our attitudes toward women, and who are using their vision, gifts, and talents to make our world a better place for people of all genders. These individuals and their stories offer an antidote to the hard times we live in, showing us that new ways of seeing and being are not only possible b ...
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Welcome to three siblings: surviving loss and finding hope, a podcast where three siblings come together to share their personal mental health journeys and the lessons they learned from surviving the loss of both parents. In this podcast, they candidly discuss the impact of depression, suicide, and how they coped with their loss. Each sibling brings a unique background and experience to the table, resulting in a diverse range of stories that are both heart-wrenching and uplifting. Through th ...
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show series
 
Een gesprek tussen Faroshia en Brigitte van Brigitte Heldeweg Training en Coaching Onderwerp: Persoonlijke groeipad van Brigitte die al 20 jaar in het trainersvak zit. Veranderingen in marktvraag en thema's binnen training, de rol van emoties en welke ontwikkelingen er zijn in organisaties en wat ze nodig hebben.…
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Effectively Integrating AI into Customer Service Shep Hyken interviews Laura Burgess, senior research analyst at Capterra (a division of Gartner), a trusted software and services marketplace that offers a wide range of solutions to help organizations meet many of their business needs. She talks about how AI is transforming customer service and how …
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Implementing The 5 A's of Successful Customer Engagement Shep Hyken interviews Brett Frazer, co-founder of Service Matters, LLC and the author of Your Hidden Profit Center: Mastering the Five A's of Successful Customer Engagement. He talks about shifting customer service from a cost center to a value center and outlines the 5 A's framework for addi…
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Using the Hospitality Mentality to Shape Your Company Culture Shep Hyken interviews Alan Williams, Founder and managing director at SERVICEBRAND GLOBAL Ltd and the co-author of Supercharging the Customer Experience: How Organizations Can Drive Performance in Today's Values-Based Economy. He talks about aligning the organization's culture, from the …
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Partnering with Customers to Co-create an Amazing Customer Experience Shep Hyken interviews Elisabeth Zornes, Chief Customer Officer at Autodesk. She talks about the evolution of the new customer and creating personalized digital experiences. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:   How does…
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Empowering Teams through Embracing AI-Driven Solutions and Customer-Centricity Shep Hyken interviews Rony Vexelman, Vice President of Marketing at Optimove. He discusses why broken customer journeys create poor customer experiences and how brands can avoid them by leveraging AI, personalization, and customer-centricity at every step of the journey.…
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Seamlessly Combining AI, Human Touch, and Data in Customer Experience Shep Hyken interviews Gaurav Passi, Founder and CEO of Zingly.ai. He talks about seamlessly integrating AI and human interaction to create a collaborative and customer-centric experience. This episode of Amazing Business Radio with Shep Hyken answers the following questions and m…
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Building High-Performance Teams through Inclusion, Diversity, and Equity Shep Hyken interviews Jonathan Stutz, President of Global Diversity Partners, Inc. and author of Daily Practices of Inclusive Leaders: A Guide to Building a Culture of Belonging. He shares daily practices and strategies for inclusive leadership that create a workplace where em…
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Tips for Training Teams with a Hospitality Mentality Shep Hyken interviews Michelle Pascoe, CEO of Optimum Operating Procedures and Services, also known as OOPS. She talks about the 3 E's of customer experience and the impact of values-based training on creating a lasting impression. This episode of Amazing Business Radio with Shep Hyken answers th…
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How Connectivity Impacts Customer Satisfaction, Business Processes, and Public Safety Shep Hyken interviews Stephen Kowal, Chief Commercial Officer of Nextivity. He talks about how connectivity can impact various aspects of customer experience, from retail experiences to public safety, and seamless experiences. This episode of Amazing Business Radi…
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Creating Authentic, Augmented, and Applied Technology to Enhance Customer Experiences Shep Hyken interviews Jeffrey Russell, Chief Executive Officer at C1. He talks about transformative leadership and the need for authentic and empathetic technology solutions that enhance customer experience. This episode of Amazing Business Radio with Shep Hyken a…
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Tips on How to Eliminate Friction for Your Customers Shep Hyken interviews David Avrin, customer experience speaker and consultant. He talks about his latest book, Ridiculously Easy to Do Business With: A practical guide to giving customers what they want—when and how they want it, and shares actionable tips on providing a hassle-free customer expe…
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How to Get into the Customer Experience Mindset Shep Hyken interviews Blake Morgan, customer service expert, bestselling author, and the host of The Modern Customer Podcast. She talks about her latest book, The 8 Laws of Customer-Focused Leadership: The New Rules for Building a Business Around Today's Customer, and how to create a culture that prio…
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Embracing Changing Customer Needs Shep Hyken interviews Robert Spector, international keynote speaker, and bestselling author. He talks about his latest book, The Century-Old Startup: The Nordstrom Way of Embracing Change, Challenges, and a Culture of Customer Service and how any company can stay in business during the most challenging times. This …
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A Good CX Starts With a Good EX - How to Create a Fulfilling and Meaningful Employee Experience Shep Hyken interviews John DiJulius III, Founder and Chief Revolution Officer of The DiJulius Group and bestselling author. He talks about the role of leadership and company culture in shaping a positive work environment. This episode of Amazing Business…
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How to Proactively Anticipate Customer Needs Shep Hyken interviews Mikhail Naumov,founder and CEO of Paylode Inc. He discusses how businesses can enhance their customers' experiences by proactively addressing their secondary and tertiary needs, going beyond just selling their core products or services. This episode of Amazing Business Radio with Sh…
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Transforming Customer Experiences One Interaction at a Time Shep Hyken interviews Brian Higgins, Chief Customer Experience Officer of Verizon Consumer Group. He talks about how every interaction can shape brand perception and how to use AI to enhance customer and employee experience. This episode of Amazing Business Radio with Shep Hyken answers th…
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How Curiosity and Innovation Can Transform Your Business Shep Hyken interviews Joseph Michelli, keynote speaker, organizational consultant, and bestselling author. He discusses the principles and strategies in his latest book, Customer Magic – The Macquarie Way, including reimagining customer experience, empowering employees, and transforming busin…
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Optimizing Process, People, and Technology to Create a Better Customer Service Experience Shep Hyken interviews Joseph Walsh, Vice President of Product Marketing for GoTo. He shares the Four Phases of the Contact Center and the significance of placing customer experience at the heart of your company's operations. This episode of Amazing Business Ra…
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Why Trust, Readiness, and Humanity are Important in Crisis Management Shep Hyken interviews Chief Master Sergeant Brian P. Kruzelnick, a.k.a. Chief BK, Command Senior Enlisted Leader for U.S. Transportation Command. He discusses integrating crisis management and training into everyday business practices and organizational culture. NOTE: This episod…
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Empowering Customer Interactions and Employee Engagement Shep Hyken interviews Alan Masarek, President and Chief Executive Officer at Avaya. He talks about leveraging AI to improve customer experience, enhance employee productivity, and create better business outcomes. This episode of Amazing Business Radio with Shep Hyken answers the following que…
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Acquire and Keep Clients for Life Shep Hyken interviews Richard Weylman, hall of fame inducted keynote speaker and bestselling author. He talks about his latest book, 100 Proven Ways to Acquire and Keep Clients for Life, and how an elevated customer experience helps brands stand out amidst the competition. This episode of Amazing Business Radio wit…
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How Building Resilience Can Positively Impact Customer Service Shep Hyken interviews Simon T. Bailey, world's leading expert in brilliance and author of Resilience@Work: How to Coach Yourself Into a Thriving Future. In addition to a review of his SPARK concept from his last interview on Amazing Business Radio, he talks about the importance of resil…
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How to Seamlessly Implement AI into Your Customer Support Process Shep Hyken interviews Elizabeth Tobey, Head of Marketing for Digital and AI at NICE. She talks about testing, implementing, and embracing AI to increase customer and employee satisfaction. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more…
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How to Elevate Customer Experience and Strengthen Loyalty Shep Hyken interviews Katie Mares, brand experience expert and best-selling author of CustomHER Experience. She talks about the 5 steps to creating a 5-star customer experience and the importance of genuine human connection to win over customers. This episode of Amazing Business Radio with S…
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The Impact of “Customer Research” on Achieving Customer Success Shep Hyken interviews Sara Caldwell, VP of Customer Experience at Dovetail. She talks about the importance of everyone in the company being involved in customer research to understand and meet customer needs. This episode of Amazing Business Radio with Shep Hyken answers the following …
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Embracing AI for Marketing and Customer Experience Shep Hyken interviews Spencer Burke, SVP of Growth at Braze. He talks about the significance of collaboration within organizations, the impact of multichannel engagement on customer interaction, and the role of AI in enhancing customer experiences. This episode of Amazing Business Radio with Shep H…
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How to Leverage AI and Personalization to Anticipate and Exceed Customer Needs Shep Hyken interviews Joe Tyrrell, CEO of Medallia, a global leader in customer and employee experience technology. He talks about the significant role of AI and technology in creating personalized and seamless customer experiences. This episode of Amazing Business Radio…
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This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:   How can businesses create experiences that get repeat business and nurture brand loyalty? How can businesses think outside the box to create fan-like loyalty among their customer base? What lessons can companies learn from the legendary rock band, Van…
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A Company Culture of Good Happy Employees, Satisfied Customers, and Supportive Communities Shep Hyken interviews Chad Jensen, president of TCC and Wireless Zone, subsidiaries of Round Room. He talks about creating a culture of good within the company and how it impacts the employees, customers, and the community. This episode of Amazing Business Ra…
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Transforming Your Business and Customer Experience Shep Hyken interviews John Rossman, executive coach, advisor, and keynote speaker on leadership, innovation, and transformation. He talks about leading big bets and driving successful organizational transformations – which is especially important when leading a customer service or CX initiative. Th…
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Identifying and Eliminating Friction for Your Customers and Employees Shep Hyken interviews John Boccuzzi Jr., president of ISG Research and author of The Art of Seducing Your Customers. He talks about how companies can ensure satisfaction and long-term growth by removing friction and continuously improving the customer and employee experience. Top…
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Balancing Technology and Human Support in CX Shep Hyken interviews Venk Korla, President and CEO of HGS Digital. He talks about the integration of AI technology in customer support to create personalized, empathetic experiences. This episode of Amazing Business Radio with Shep  Hyken answers the following questions and more:  How is artificial inte…
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The Latest Trends in Customer Loyalty Programs Shep Hyken interviews Zsuzsa Kecsmar, co-founder and Chief Strategy Officer of Antavo. She talks about how brands can reimagine their loyalty programs beyond points and monetary rewards to make them more engaging and designed to fit the needs of their customers. This episode of Amazing Business Radio w…
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Committing to Customer Centricity Shep Hyken interviews Michael Hinshaw, founder and president of McorpCX and author of Smart Customers, Stupid Companies about his new book, Experience Rules! He talks about the importance of giving employees the tools, confidence, and commitment to shift to a customer-centric culture. This episode of Amazing Busine…
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Generative AI's Impact on Customer Service and Employee Empowerment Shep Hyken interviews Anuj Bhalla, Founder & CEO of serviceMob, an AI-powered analytics platform that helps businesses measure and monitor their customer service performance. He talks about creating exceptional customer experiences while adapting to the changing landscape of the se…
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Creating a Culture of Extreme Accountability and Elite Performance Shep Hyken interviews Art Turock, keynote speaker and author of Competent is Not an Option. He talks about the difference between the victim mindset and the accountability mindset and how they influence individual performance and shape the trajectory of one's career. Top Takeaways: …
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Using AI and Automation to Create an Amazing Customer Service Experience Shep Hyken interviews Boaz Hecht, co-founder and CEO of 8Flow.ai. He talks about the role of AI in streamlining processes and how it is changing the customer support landscape. Top Takeaways:   AI technology is transforming customer service by streamlining repetitive tasks, sa…
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The Trends, Do's, and Don’ts of Customer Service and Experience (CX) for 2024 In this week's special episode, Shep Hyken, customer service and experience expert and host of Amazing Business Radio shares his predictions for 2024 in customer service and experience, plus 10 things to start doing and 10 things to stop doing, with practical tips and act…
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