Podcasts from Glenbrook Partners on the latest developments in payments and fintech. Featuring interviews with opinion leaders, Glenbrook's own take on emerging technologies and industry trends, other news and views on this dynamic industry.
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Episode 236 - How to Make Money in Payments with Russ Jones, Glenbrook Partners
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Glenbrook's Russ Jones often chats with professionals working for companies inside the payments industry who are providing payments and services to end users such as businesses, enterprises, governments, and individuals. Or they may be working at an enterprise, a merchant, or a biller. And they’re all trying to figure out how to save money in payme…
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Episode 235 - Taking Stock in Fast Payments with Gregor Dobbie, CEO of TFPA and former CEO of Vocalink
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Acquired by Mastercard in 2017, the UK’s Vocalink manages the UK’s Bacs payment system, ATM LINK switching platform, and the Faster Payments System, FPS. To make this more tangible, consider these statistics: Vocalink processes over 90% of UK salaries, more than 70% of household bills, 98% of state benefits, and powers 60,000 ATMs. Vocalink’s influ…
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Episode 234 - Partnerships in the Payments Industry - Insights, Musings, and Hard-Won Wisdom with Steve Klebe
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Have you ever wished for a “payments sherpa”? Someone who would share their experiences, opinions, and advice about this industry - the uncut, “real real” of what can happen and what to remember as you move along your payments journey. In this episode, we sit down with one of our favorite payments industry sherpas - Steve Klebe. No stranger to our …
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Episode 233 - How unexpected technology combinations can lead to practical payment solutions with Glendy Kam, Tassat
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As humans, our brains like to organize things - classify them, put them in silos. This thinking often works to our advantage - enabling deep analysis and understanding. Sometimes, though, it can work against us. We can be bound to a siloed thought process - a “this or that” false choice that causes us to miss the greater value inherent in doing bot…
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Episode 232 - Talking Payments and Fraud with Julie Fergerson, Merchant Risk Council
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In this episode, Glenbrook Partners Yvette Bohanan, Russ Jones, and Chris Uriarte sat down with Julie Fergerson - a long-time payments professional who co-founded the Merchant Risk Council in 2000 and returned a few years ago to take on the role of CEO for what is now an industry-leading, global non-profit. We talk with Julie about how the payments…
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Episode 231 - Fanning the Flames: Payments Orchestration
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In this episode, we are exploring one of the “buzziest” buzz words in payments today - orchestration. If you have been in the payments space for a long time, your reaction to hearing about orchestration might be “What’s all the fuss about? We’ve been evolving these capabilities for decades.” If you are new to the industry, you may think this is som…
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Episode 230 - Talking Central Bank Digital Currencies with Jim Cunha, Former EVP, Federal Reserve Bank of Boston
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Launching a payment product requires big moonshot thinking alongside a lot of agonizing over the details. Understanding the market, the customer journey, and the technology - from every angle requires patience, persistence, and a beginner’s mindset to learn from every success and failure. Thinking about launching a new form of currency, however, is…
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Episode 229: What Glenbrook is Watching in Payments in 2024
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It is a rare occurrence when we get to have ALL the Glenbrook partners in one episode of Payments on Fire! Glenbrook is kicking off the new year with a (lengthy) conversation on what payments industry trends and developments we think are the most interesting, compelling, and controversial at the moment, and what to watch as we move into 2024.…
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Episode 228 - Fanning the Flames: 2023 Payments News in Review
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Debbie Bartoo, the editor of Glenbrook’s daily Payments News, guest hosts this Fanning the Flames episode of Payments on Fire alongside colleagues Justin Pituch and Will Eisler. Listen in as they discuss some of the top payments headlines of the year - fast payments, rising interest rates, BNPL, mobile wallets, identity, CBDCs, and (just a bit of) …
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Episode 227 - EMVCo: A Textbook Example of Collaboration with Oliver Manahan, EMVCo
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What if every time you went to pay for something at a store, the clerk behind the counter had a different terminal for each card network - one for Visa, another for American Express, and a few others for local domestic networks? That was what much of the world was like decades ago - and it still is a bit like that in some countries today. But in 19…
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Episode 226 - From the Vault: Talking EMV in the USA (Episode 16)
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Debit routing - once again, all the rage. On July 1, 2023, the US Federal Reserve’s clarification on Reg II went into effect. The clarification confirms that Reg II - which required unaffiliated debit network routing as part of the Durbin Amendment - also applies to CNP environments. What were we thinking in 2015 when debit routing at POS, contactl…
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Episode 225 - Fanning the Flames: Money 20/20 Recap
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Glenbrook's Bryan Derman, Chris Uriarte, and Drew Edmond are back from a few days of learning, networking, and speaking (including a live broadcast from the Money Pot) at this year's Money 20/20 conference in Las Vegas. Chris and Drew talk with Yvette Bohanan about the noteworthy payments trends they observed at the show and what related themes our…
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Episode 224 - Creating Best-in-Class Payment Experiences at Scale with Luda Sokolov and Aarti Bharathan, Google
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Creating a great purchase experience may start with a frictionless checkout process, but it doesn’t end there. In fact, it takes a lot of effort to create a well-functioning payment platform and a cross-functional operations environment to keep a business running smoothly and customers happy. Like most things in life, it’s easier to talk about doin…
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Episode 223 - Fanning the Flames: Merchant Fees and Surcharging
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“So, have fees gone up?” Yvette Bohanan starts with the tough question in this Fanning the Flames episode. In our August Payments Post, Chris Uriarte and Justin Pituch observed an underlying theme of broad downward pressure on the cost of merchant processing as well as fee backlash directed towards card networks. Tune in to hear our thoughts on the…
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Episode 222 - Fanning the Flames: Involuntary Churn
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We get the opportunity to work with many different types of merchants in our Merchant Practice at Glenbrook: Global omnichannel retailers, marketplaces, commerce platforms, utilities, you name it. One of the major categories that we work with is subscription merchants, and they come with their own unique needs and perspectives. Subscription merchan…
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Episode 221 - The Future of Fast Payments in the U.S. with Bernadette Ksepka, Federal Reserve Financial Services and Elena Whisler, The Clearing House
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Last week, we hosted the first Payments on Fire Live Stream event on the future of fast payments in the U.S. This episode highlights the panel conversation with Bernadette Ksepka, Federal Reserve Financial Services, Elena Whisler, The Clearing House, and Bryan Derman, Glenbrook Partners.
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Episode 220 - Stay Ahead of the Game: Understanding and Countering Policy Abuse with Eyal Elazar, Riskified
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Policy abuse, a form of first-party fraud, occurs when a customer - whether legitimate or a professional posing as a legitimate customer - manipulates a business’s policies for financial gain. In this episode, Yvette Bohanan and Chris Uriarte sit down with Eyal Elazar, Head of Product Marketing at Riskified, to discuss policy abuse trends and the i…
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Episode 219 - Smart Takes on Cross-border Payments - Ryan Zagone, Head of Americas, Wise for Banks, and Joanna Wisniecka, Glenbrook
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Government leaders, policymakers, and a host of incumbent and new providers are focusing on cross-border payments. Innovating to increase transparency, lower cost, and make funds available in near real-time is showing up on agendas and roadmaps across the globe. Money and resources are being thrown at this problem from every possible angle. Yet fri…
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Episode 218 - The Technologies, Policies, and Realities of Cross-border Payments
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Globally, cross-border payments represent $156 trillion annually - roughly 25% of global GDP - and are projected to reach nearly $250 trillion by 2027. From a payments industry perspective, these transactions account for approximately $40 billion of $2.1 trillion in fee-generated revenues, excluding foreign exchange (2022 McKinsey Global Payments R…
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Episode 217 - Talking Moonshots with Jared Isaacman, Founder and CEO, Shift4
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The payment provider space is a complex and crowded field in the payments universe, particularly when it comes to supporting merchants. Independent Sales Organizations, Payment Facilitators, and Commerce Enablers all work to simplify payment acceptance for merchants, yet they each craft specific go-to-market strategies and differentiated value prop…
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Episode 216 – Fanning the Flames: Payments Post #5
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Each month, Justin Pituch recaps the news that got Glenbrook talking in his Payments Post. In a "double feature" for June and July, Justin covered two major themes: 1) organizations responding to greenfield opportunity in fast payments and 2) organizations recalibrating their post-COVID fintech bets. In this Fanning the Flames episode, Justin and Y…
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Episode 215 - From the Vault: On Faster Payments in the U.S. (Episode 10)
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We find ourselves pondering many questions since the FedNow® launch, the third fast payments network introduced in the US. To gain perspective on the questions that have been asked and answered, and those that remain, we’re giving a second listen to Episode 10 - when George Peabody sat down with Carol Coye Benson to discuss The Clearing House’s ann…
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Episode 214 - We Just Can’t Stop Talking About Tokenization
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Issuer tokens, network tokens, EMV tokens - whatever you call them - continue to be a hot topic for merchants, payment service providers, issuing banks, processors, and the networks themselves. This “sleight of hand” substitution of a payment account number with an indistinguishable alternative carries with it a robust set of capabilities that have…
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Episode 213 - From the Vault: Payment Tokenization Continues to Roll (Episode 21)
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Payments on Fire Episode 21, originally aired: June 15, 2015 Network tokenization - the promised land of payments. Like most promised lands, the journey there is epic and, well, hard. One question we hear from our clients, workshop participants, and the folks in our Merchant Round Table is: Are we there yet? We dug into our vault to understand the …
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Episode 212 - Creating Customer Success in the Age of Embedded Finance with Ashley Isenberg, VP Revenue & Strategic Partnerships at Finix
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While payment facilitation has opened up a new segment of service providers within the payments industry, embedded finance is opening up the world of payments to every company. The allure of embedded finance is rooted in the deepening of the customer relationship through offering meaningful financial products. This deeper relationship comes in the …
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Episode 211 - AI Unleashed: Exploring Fresh Horizons in Payments with Frank Young and Russ Jones
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With all its associated technologies (neural networks, symbolic reasoning, search algorithms, probabilistic reasoning, expert systems, and more), AI has been evolving in universities, the government, and corporations for decades. But only those with a keen interest in this technology have been paying close attention to its progress. Meanwhile, a ch…
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Episode 210 – From the Vault: Bitcoin Discussion with Scott Loftesness (Episode 1)
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Payments on Fire Episode 1, originally aired: September 7, 2014 Innovation in the payments industry is a funny thing. Sometimes payments lead. Sometimes technology leads. Increasingly around the world, regulators lead. In preparing for an upcoming podcast on AI, Yvette thought about Glenbrook’s first Payments on Fire podcast episode - in 2014 - on …
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Episode 209 - Part 2 of What’s Hot, What’s Not, and What We’re Watching: Checking in at 2023’s Halfway Point with Glenbrook
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In Part 2, Yvette Bohanan continues the conversation from Episode 206 with the commercial practice team at Glenbrook. We cover some new topic areas, including banks, risk and fraudsters, and the investment community in this macroeconomic environment. Listen in to see what we're watching, where we might see some blind spots, or where the next set of…
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Episode 208 - Fanning the Flames: Glenbrook's Payments Boot Camp Intensive
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Russ Jones chats with Yvette Bohanan about Glenbrook's new Payments Boot Camp Intensive workshop. Listen in to hear more details including agenda highlights, workshop format, and who should attend. Register for any session before July 10 to automatically receive a 10% discount!
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Episode 207 - Fanning the Flames: Payments Post #4
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Each month, Justin Pituch recaps the news that got Glenbrook talking in his Payments Post. In May, he observed a burst of news highlighting new technology reshaping how American consumers make purchases and verify their identity. At the same time, other articles underscored how American consumers are struggling to fulfill financial obligations agai…
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Episode 206 - What’s Hot, What’s Not, and What We’re Watching: Checking in at 2023’s Halfway Point with Glenbrook
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Some people know Glenbrook for our Payments Boot Camp workshops, some know us for our book - Payment Systems in the US - while others know us for this podcast. Interestingly, while we do all of those things, we are, in fact, a consulting firm. A consulting firm that believes educating industry professionals is a great way to make the industry stron…
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Episode 205 - Why Simple Questions Can Be Hard To Answer, with Klas Bäck, Founder and CEO of Pagos Solutions
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In payments, as it is in life, a simple question is often wrapped in complexity. The complexity of the payments acceptance landscape, with an increasing number of stakeholders and technology providers, changing regulations and rules, and Issuers implementing new authentication and authorization mechanisms - any one or a combination of these could l…
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Episode 204 - Are We Ready to Pay by Bank? A Conversation with Eric Shoykhet, CEO & Co-Founder of Link Financial Technologies
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In the US, fast payments discussions have centered around person-to-person, business-to-business, bill payment, and digital wallet funding in/out scenarios. In 2022, RTP® processed $72B, the majority of this volume communing from PayPal and Venmo funding activity. Zelle has reached a highly respectable $629B in person-to-person payments, traversing…
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Episode 203 - What Big Data Revealed About BNPL Consumers with Kristin Carlson and Zach Tondre, LexisNexis Risk Solutions
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A 2022 report from the CFPB titled Buy Now, Pay Later: Market trends and consumer impacts noted that from 2019 to 2021, the dollar volume of BNPL originations through five lenders surveyed grew by 1,092 percent, from $2 billion to $24.2 billion. BNPL adoption continues, not just in the US but globally, making it one of the most watched payment meth…
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Episode 202 - Innovating at the Intersection of BNPL and Embedded Commerce with Bobby Tzekin, Founder and CEO of Wisetack
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In this episode, we explore the intersection of three significant payment trends: helping small businesses modernize their payment acceptance options, embedded finance, and the consumer lending phenomenon known as Buy Now, Pay Later. We look at the potential market - asking ourselves if there is demand from small businesses and consumers. Then we u…
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Episode 201 - Fintechs, Banks, and the Companies Joining Them Together – In Conversation with Tarun Gupta, Jump Capital, and Chris Uriarte, Glenbrook Partners
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In this episode, we are taking a closer look at the relationship underpinning much fintech innovation in payments – the fintech, bank, and BaaS trilogy. These 3-way partnerships have spurred innovation, increased access to financial services, and created offerings that appeal to a broad range of businesses and consumers. But in the context of these…
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Episode 200 - Fanning the Flames: Payments Post #3
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There are a lot of headlines in the payments world. Payments News is Glenbrook’s curated news feed of the headlines that matter most every day, but we’ll readily acknowledge that it can be a lot to digest. That’s why we’ve introduced Payments Post, a month-end roundup of the news items that got us talking as a team along with some commentary about …
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Episode 199 - Elevating Payments to the C-Suite - Vivek Sharma, Head of Revenue and Finance Automation, Stripe
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Cloud-based platforms, machine learning that increasingly improves or eliminates routine tasks, the phenomenon of “everything” as a service - platforms that stand on their own and tech stacks that embed complex capabilities into other software with minimal coding - these are just some of the technologies reshaping what is commonly referred to as “b…
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Episode 198 - The Rapid Rise and Bright Future of Pix with Carlos Brandt, Head of Management and Operations for Pix at the Central Bank of Brazil - Pix Series #3
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Wrapping up our three part series exploring Brazil’s Pix, Carlos Brandt, Head of Management and Operations for Pix at the Central Bank of Brazil, sits down with Yvette Bohanan and Elizabeth McQuerry to discuss some of the keys to Pix success and what the future looks like as Pix continues to transform Brazil’s payments landscape.…
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Episode 197 - The Core Processor's Perspective with Carlos Netto and Sarah Hoisington, Matera - Pix Series #2
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In the second installment of our series on Pix, Carlos Netto, CEO and Co-Founder of Matera and Sarah Hoisington, Vice-President of Strategy and Marketing discuss what makes Pix “tick", and the challenges and opportunities presented to the banks responsible to implement this new payment system.
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Episode 196 – Fanning the Flames: PaymentsPost #2
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There are a lot of headlines in the payments world. PaymentsNews is Glenbrook’s curated news feed of the headlines that matter most every day, but we’ll readily acknowledge that it can be a lot to digest. That’s why we’ve introduced PaymentsPost, a month-end roundup of the news items that got us talking as a team along with some commentary about wh…
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Episode 195 - Fast Payments Reach a Transformative Stage - Pix Series #1
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Call them what you will - Instant Payment Systems, Fast Payment Systems, Real Time Payments - or by their brands UPI, RTP® and more - these payment systems are experiencing success around the world. As the US stands weeks away from launching FedNow, we decided to take a closer look at the success of one of the hottest newcomers to the instant payme…
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Episode 194: Fanning the Flames: Fast Payments, Digital Currencies and Fraud - Recent Conference Updates
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In this latest episode of Fanning the Flames, Yvette Bohanan catches up with Joanna Wisniecka and Cici Northup after their recent attendance at the 2023 Payments Summit and the Fintech: Innovation, Inclusion, and Risks Conference. Listen in to hear why “FOMO is not the answer” when implementing fast payments (or anything, really), and their other k…
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Episode 193 - Fanning the Flames: Help! Am I becoming a Fintech?
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What do Fintechs have to do with the cereal aisle? Tune in to this episode of Payments on Fire: Fanning the Flames to hear the answer to that question and more, as Glenbrook’s Chris Uriarte and Drew Edmond prepare for MRC Vegas 23.
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Episode 192 - The Rising Value of Rich Account Data with George Throckmorton, Nacha
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Nacha's Phixius is one of the better kept secrets in the U.S. payments landscape. Maybe that needs to change. Take a listen to Yvette Bohanan and George Peabody as they speak with George Throckmorton, Senior Director at Nacha and the head of Nacha’s Phixius data network initiative.
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Episode 191: Fanning the Flames: A Year in Travel - Jordan
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We’ve reached our final destination on Glenbrook’s 2022 tour of local payment methods around the world. Joanna Wisniecka joins Yvette Bohanan on this episode of Fanning the Flames to chat about her recent trip to Jordan. Joanna walks us through her experience opening and making payments with a Zain Cash account, and also provides insights into JoPA…
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Episode 190: Fanning the Flames: A Year in Travel - French Polynesia
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With many of us still experiencing cold and rainy winter weather, let’s look to warmer climates as Glenbrook’s Chris Uriarte walks us through his payments journey in French Polynesia. If you’ve attended a Payments Boot Camp, you’ve heard us say that payment systems are domestic by nature. The experience Chris has in the islands of French Polynesia …
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Episode 189: Fanning the Flames: A Year in Travel - Singapore
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The next destination on our journey around the world is Singapore! Glenbrook’s Chris Uriarte and Bethany May come on the show to share their stories using local and regional payment methods. Listen in to hear their experiences using GrabPay, QR codes, and even digital currency to pay a friend back for dinner. While at the Singapore FinTech Festival…
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Episode 188: Fanning the Flames: A Year in Travel - Turkey & Ethiopia
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Next up in Glenbrook’s travelogue series, Nikhat Choudhury joins Yvette Bohanan to share her experience making payments on a recent trip to Turkey. In this double feature episode, Elizabeth McQuerry and Bethany May also provide observations on the local payments scene in Ethiopia, including their use of the e-money wallet Telebirr.…
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Episode 187 - Fanning the Flames: A Year in Travel - Brazil
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In 2022, travel started to get back to “normal” and the Glenbrook team had many opportunities to get out and about. No trip would be complete without running a few payments experiments. Over the next 5 Fanning the Flames episodes, we’ll take you with us on our journeys to hear first hand experiences and observations with local payment networks acro…
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