Best Percipient Chad Main Podcasts (2022)

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Technically Legal - A Legal Technology and Innovation Podcast

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How to Improve Legal Operations With Data Driven Decision Making Alex Kelly (Brightflag COO) 28:18

6d ago28:18

28:18

Brightflag COO Alex Kelly discusses the AI powered legal operations platform he co-founded that helps legal teams get a handle on legal spend and gain insight into their legal operations as a whole. By collecting information from legal bills and other sources, Brightflag provides analytics about how legal work is being resourced which can then be u…

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Technically Legal - A Legal Technology and Innovation Podcast

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Daniel Linna on Legal Education and Legal Tech Adoption (Northwestern University) 42:14

20d ago42:14

42:14

Daniel Linna, Senior Lecturer & Director of Law and Technology Initiatives at Northwestern Pritzker School of Law & McCormick School of Engineering visits the podcast to talk legal education, artificial intelligence and intersection of computer science and law. Professor Linna teaches classes at both Northwestern’s law school and engineering school…

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Technically Legal - A Legal Technology and Innovation Podcast

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Why Legal Teams & Tech Companies Should Think About Data Privacy “Early and Often” (Chris Handman TerraTrue COO & Co-Founder) 48:22

1M ago48:22

48:22

In this episode Chris Handman, COO and Co-Founder of data privacy management app TerraTrue, talks about Shifting Left with data privacy. “Shift left” is a concept used to identify defects and bugs early in the software development process before deployment. This is also how Chris and his team think legal departments, privacy officers and compliance…

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Technically Legal - A Legal Technology and Innovation Podcast

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The Impact of Blockchain on the Law – Now and Beyond (Jacob Robinson, Law of Code) 46:34

2M ago46:34

46:34

Blockchain lawyer and fellow podcaster Jacob Robinson visits Technically Legal to talk about how blockchain technology is impacting the law now and how it will in the future. Jacob hosts the Law of Code Podcast covering blockchain related legal issues and hosting a Who’s Who of #Cryptolaw as guests. On this episode, Jacob discusses the interplay be…

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Technically Legal - A Legal Technology and Innovation Podcast

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Krystal Kovac (GC Oncore) on Building a Legal Function by Fostering Relationships and Using Accessible Tech 27:46

2M ago27:46

27:46

Krystal Kovac, Head of Legal & Compliance at Oncore, visits Technically Legal to share her story about building a legal department from the ground up. Like many, Krystal decided to become a lawyer without a good understanding of all that entails. Also, like many, she didn’t like her first legal job that much, and when it ended, she went to Canada a…

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Technically Legal - A Legal Technology and Innovation Podcast

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How to Connect Real World Contracts to Blockchain Technology (Aaron Powers, CEO Hunit) 35:15

3M ago35:15

35:15

Aaron Powers, CEO and co-founder of Hunit, talks SLCs or, Smart Legal Contracts, that are natural language contracts but utilize blockchain technology to record certain aspects of contractual relationships. Hunit enables users to create text based contracts in Microsoft Word, but tie the document to a blockchain creating an immutable record of cert…

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Technically Legal - A Legal Technology and Innovation Podcast

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Slack’s Cyndi Wheeler & Mark Pike on Automating Legal Workflows And (Not) Using Email (2020) 36:07

3M ago36:07

36:07

Do you want to spend less time dealing with email? Are you interested in automating repetitive work tasks? Cyndi Wheeler and Mark Pike offer some tips on how to do just that in this episode from 2020. Cyndi and Mark are both in-house lawyers at collaboration software company Slack. Cyndi and Mark discuss how they moved almost all of their communica…

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Technically Legal - A Legal Technology and Innovation Podcast

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Using AI to Match Clients with the Right Personal Injury Attorney (Victor Bornstein, CEO Justpoint) 32:47

3M ago32:47

32:47

Victor Bornstein tells us how Justpoint, the company he co-founded and now heads, is taking advantage of changes to Rules of Professional Conduct to build artificial intelligence that matches personal injury clients to the best attorney for their case. Specifically, the company is taking advantage of changes to Rule 5.4 in Arizona that now permits …

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Technically Legal - A Legal Technology and Innovation Podcast

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How to Build a SaaS Company for Legal (Andy Wilson, CEO Logikcull) 40:57

4M ago40:57

40:57

Right out of college with a computer science degree in hand, a buddy helped Andy Wilson (now CEO of SaaS based e-discovery software company Logikcull) get a job at a printing company because Andy’s friend said there was a technology component to the job. It was the early 2000s and what the printing company was actually doing was printing out email …

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Technically Legal - A Legal Technology and Innovation Podcast

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How a Legal Evolution Can Save PeopleLaw – Professor William Henderson (Indiana University School of Law) 40:59

4M ago40:59

40:59

“You’re marrying a firefighter. That’s all I’ll ever be. I’m never going to finish college.” That’s what Bill Henderson told his soon to be wife many years ago, but thankfully that was not true. Fast forward to today and Bill is now Professor William Henderson, the Stephen F. Burns Chair on the Legal Profession at Indiana University and he has been…

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Technically Legal - A Legal Technology and Innovation Podcast

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Fisher Broyles: From 5 Attorneys to AmLaw 200 and Doing it all Remotely (James Fisher & Kevin Broyles) 31:56

5M ago31:56

31:56

SCENE: Afternoon. Early 2000s. Because the first internet bubble is popping, two tech lawyers find themselves with not much to do so they go to a matinee showing of Black Hawk Down. Those two attorneys are James Fisher and Kevin Broyles. That particular afternoon was not the only slow one for them. Work for them had dried up and colleagues at their…

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Technically Legal - A Legal Technology and Innovation Podcast

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Code is Law? Blockchain Technology and the Future of Antitrust Law (Thibault Schrepel of Codex and Free University of Amsterdam) 43:41

5M ago43:41

43:41

Thibault Schrepel joins the podcast to talk blockchain, antitrust and competition law. He is a professor at the Free University in Amsterdam and on the faculty of the Codex Center at Stanford University. At Stanford he is involved in the Computational Antitrust Project which works to foster the automation of antitrust procedures and the improvement…

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Technically Legal - A Legal Technology and Innovation Podcast

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Using Legal Tech to Create Sustainable Social Change (Jazz Hampton, CEO Turnsignl)Using Legal Tech to Create Sustainable Social Change (Jazz Hampton, CEO Turnsignl) 37:36

6M ago37:36

37:36

De-escalation. That is what Jazz Hampton and two friends from college set out to achieve when they co-founded Turnsignl. An app used during traffic stops to access legal help in real time to de-escalate what is often a very tense situation. Prior to becoming Turnsignl CEO, Jazz was a public defender and ended up doing commercial litigation at a top…

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Technically Legal - A Legal Technology and Innovation Podcast

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Reaching Collaboration Nirvana Between Client, Law Firm & Other Legal Service Providers (Michael Callier & Ed Sohn of Factor) 42:31

6M ago42:31

42:31

Michael Callier, Head of Legal Solutions and Consulting and colleague Edward Sohn, Head of Solutions at legal services company Factor discuss how in-house legal teams, their outside counsel and new law players like alternative legal service providers (ALSPs), can collaborate and maximize productivity by leveraging the strengths of each. Factor is a…

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Technically Legal - A Legal Technology and Innovation Podcast

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Avoiding Tech First Failures When Improving Legal Workflows & Processes with Casey Flaherty (Lex Fusion) 24:42

7M ago24:42

24:42

Casey Flaherty, Chief Strategy Officer for Lex Fusion, makes his second appearance on Technically Legal. This time around, Casey discusses his thesis that organizations often turn to technology as an avoidance mechanism for addressing issues with process and culture. Casey has deep experience with legal process from all angles, he started his caree…

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Technically Legal - A Legal Technology and Innovation Podcast

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Mike Suchsland (The LegalTech Fund) on Investing in Legal Technology in 2022 and Beyond 28:32

7M ago28:32

28:32

In the first episode of 2022, Mike Suchsland of the LegalTech Fund and Bridge Investments talks about investing in legal technology. Mike has been in legal tech before it was even a thing. He started his career with Wolters Kulwer in the 1990s and ultimately ended up climbing high up the corporate ladder at Thomson Reuters. He started as Thomson’s …

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Technically Legal - A Legal Technology and Innovation Podcast

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Jim Doppke on the Ethics of Legal Tech and the Duty to Supervise Robots (2019) 44:17

8M ago44:17

44:17

Legal ethics attorney Jim Doppke returns for an encore appearance to discuss the impact that legal tech and legal innovation have on the Rules of Professional Conduct and other rules that govern how lawyers practice law. Jim explains how Model Rules of Professional Conduct 1.1 (Lawyer’s Duty of Competence) and 5.3 (Responsibilities Regarding Nonlaw…

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Technically Legal - A Legal Technology and Innovation Podcast

1
What Technology Companies Look for in Legal Professionals (Bruce Byrd GC Palo Alto Networks) 36:47

8M ago36:47

36:47

Looking for an in-house counsel job? Wondering what companies look for when hiring legal professionals? Well, this episode is for you. Bruce Byrd, General Counsel for cybersecurity company Palo Alto Networks, talks about what he looks for when he is hiring for his legal team. Like many in-house attorneys, Bruce worked a few years at a law firm and …

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Technically Legal - A Legal Technology and Innovation Podcast

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Using Tech to Provide Access to Affordable Legal Services for Creators (Eric Farber of Creators Legal) 26:08

9M ago26:08

26:08

Eric Farber, attorney and writer, visits the Technically Legal Podcast to talk about Creators Legal, a LegalZoom like app for creators and those in the entertainment industry. Creators Legal offers self serve industry contracts drafted by experienced lawyers. It makes sense that Eric launched a legal tech company for creative types. He started his …

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Technically Legal - A Legal Technology and Innovation Podcast

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Building A Legal Tech Start Up With Nicole Clark (Co-Founder of State Court Analytics App Trellis) 39:13

9M ago39:13

39:13

We talk to Nicole Clark, Co-Founder of Trellis, an AI-powered state court research and analytics platform. Like many entrepreneurs before her, Nicole came up with the idea for Trellis to “scratch her own itch”. She was burning the midnight oil on a pleading she needed to get on file for a client (prior to launching Trellis, she was a litigator). Sh…

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Technically Legal - A Legal Technology and Innovation Podcast

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The Nuts and Bolts of Ransomware Insurance & Ransomware Attack Response With Kelly Geary (EPIC) & Rich Gatz (Coalition) 33:55

10M ago33:55

33:55

The ransomware episode. October is National Cybersecurity Awareness Month, so how couldn't we do this episode? Our guests are Kelly Geary, National Practice Leader of Executive Risk & Cyber/Professional Services Claims for EPIC Insurance Brokers, and Rich Gatz, Claims Counsel for Coalition, a Silicon Valley cyber insurance company. While both Kelly…

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Technically Legal - A Legal Technology and Innovation Podcast

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What's Going on With Blockchain and the Law (2021 Edition) With Lewis Cohen of DLx Law 49:40

10M ago49:40

49:40

Blockchain. Crypto mining. Proof of stake. Smart contracts. Non Fungible Tokens (NFT). DAOs. Crypto regulation. We talk about all of the above and more with Lewis Cohen of the blockchain focused law firm of DLx Law. Lewis breaks down what a blockchain network is and how transactions are recorded and verified on the network. He also talks about the …

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Technically Legal - A Legal Technology and Innovation Podcast

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How Courtroom5 is Using Legal Tech to Close the Access to Justice Gap (Sonja Ebron & Maya Markovich) 38:31

10M ago38:31

38:31

Sonja Ebron found herself in a couple legal tangles over the years. From disputes with landlords to dust-ups with shady creditors, she represented herself in court a couple times and quickly figured out litigation without a lawyer can be very difficult. So, what did she do about it? She founded Courtroom5, an app that helps civil pro se litigants w…

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Technically Legal - A Legal Technology and Innovation Podcast

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Using Tech To Rate Contracts & Streamline Negotiations With Otto Hanson (Term Scout Founder) 34:07

11M ago34:07

34:07

Otto Hansen, the founder of Term Scout, visits Technically Legal to talk about the company he founded that uses machine learning to analyze and rate contracts. Specifically, it analyzes contracts to determine whether they are in line with industry standards and how vendor or customer friendly they are. The goal of Term Scout’s rating system is to c…

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Technically Legal - A Legal Technology and Innovation Podcast

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The Impact of Technology on Critical Legal Thinking With Michael Zuckerman (Northwestern Law School) 29:45

11M ago29:45

29:45

“Whatever benefits advanced legal technology may bring to lawyers, I am concerned about this sort of technology seeping into the legal writing classroom,” writes Northwestern University Legal Writing Professor Michael Zuckerman in an article he penned for the ABA Journal, Law Professor Makes Case Against Automating Legal Writing in Law School. Howe…

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Technically Legal - A Legal Technology and Innovation Podcast

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Contract Automation & Building a Law Firm ALSP With Eric Baker and Michael Case (Transaction Expeditors / Frost Brown Todd) 43:05

12M ago43:05

43:05

Contract automation and building an alternative legal service provider (ALSP) within a law firm is the topic of Episode 52. Eric Baker and Michael Case, transportation attorneys with Frost Brown Todd, talk about their journey founding Transaction Expeditors, an AI enabled contracts automation platform for the transportation industry. Before joining…

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Technically Legal - A Legal Technology and Innovation Podcast

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Cyber Incident Response: What Really Goes On Behind the Scenes – Luke Green (Beazley) & Josh Sudbury (Lodestone) 35:18

1y ago35:18

35:18

Cyber incident response. Cyber attacks. Unfortunately, we hear these terms daily nowadays. But what really goes on behind the scenes in a cyber incident? To answer that question, we asked Luke Green, a Breach Response Services Manager for cyber insurer Beazley Group and Josh Sudbury, Managing Principal of Forensic Investigations at Lodestone, a lea…

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Technically Legal - A Legal Technology and Innovation Podcast

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Implementing Data Analytics Maturity Models & Tackling Legal Spend Management (Peter Eilhauer – EPIQ) 38:28

1y ago38:28

38:28

Data analytics maturity models (and legal operations maturity models in general) are the topic of discussion with Peter Eilhauer, Managing Director for Legal Spend Solutions at Epiq. Peter knows his stuff about legal spend management–he’s been working in and around it for 16 years. He started as a consultant helping law firms manage costs and then …

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Technically Legal - A Legal Technology and Innovation Podcast

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Using AI to Find the Best Legal Hire and Increase Diversity (Suited) 36:04

1y ago36:04

36:04

Using artificial intelligence to help make hiring decisions is the topic du jour of Episode 49. Matt Spencer and Aaron Meyers, the CEO and CTO of Suited, respectively, explain how their AI powered, assessment-driven recruiting platform helps law firms and corporate legal departments find the best candidate for legal jobs and also increase diversity…

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Technically Legal - A Legal Technology and Innovation Podcast

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Using Legal Analytics to Find Your Best Legal Argument, Hire the Right Lawyer & Retain the Best Expert (Serena Wellen Context/LexisNexis) 32:50

1y ago32:50

32:50

"The fundamental tool of lawyers is language" explains Serena Wellen in this episode. Serena is a Senior Director for LexisNexis and works on the Context legal analytics platform. Context leverages machine learning and natural language processing from Ravel, a company LexisNexis acquired in 2017. Using Ravel's analytics engine, Context sits atop ma…

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Technically Legal - A Legal Technology and Innovation Podcast

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A New Era for Online Dispute Resolution With Collin Williams & Rich Lee 30:18

1+ y ago30:18

30:18

Online Dispute Resolution. That is the topic of discussion with New Era ADR cofounders Collin Williams and Rich Lee. New Era ADR is an online claims dispute resolution platform that provides online mediation and online arbitrations. Collin and Rich came up with the idea for New Era after they both served as General Counsel for a couple of Chicago b…

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Technically Legal - A Legal Technology and Innovation Podcast

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On the New Reality of Distributed Legal Teams (Paul Sieminski GC for Automattic) 48:19

1+ y ago48:19

48:19

Automattic, the company behind WordPress.com, Tumblr and WooCommerce (among others), is a distributed company by design. In fact, the company’s creed spells out its commitment to a distributed workforce. They have 1500 employees spread across 80 countries. In the latest episode of Technically Legal, Paul Sieminski, Automattic’s General Counsel, dis…

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Technically Legal - A Legal Technology and Innovation Podcast

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Using Legal Technology to Scale a Legal Department with Mel Scott (Megaport) 32:37

1+ y ago32:37

32:37

Using legal tech to scale a corporate legal department is the topic du jour in Episode 45. The guest: Mel Scott, Senior Legal Counsel for Megaport, a global technology company offering scalable point to point connectivity for public and private cloud connections. Mel is also the host of a great podcast called Counsel about in-house lawyer life. Mel…

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Technically Legal - A Legal Technology and Innovation Podcast

1
George Socha on the EDRM & AI in Electronic Discovery 48:43

1+ y ago48:43

48:43

The history, current state and the impact of Artificial Intelligence on the Electronic Discovery Reference Model (EDRM) is the topic of conversation with George Socha. George currently serves as Senior Vice President of Brand Awareness for e-discovery software company, Reveal Data, but back in 2005, he founded the EDRM along with Tom Gelbmann. What…

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Technically Legal - A Legal Technology and Innovation Podcast

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Using IP Management Software & Automation To Maximize ROI with Jeppe Hudtloff Viinberg (Rightly.io) & Michael Ro Mejer 41:15

1+ y ago41:15

41:15

Using intellectual property management software and automation is the topic of conversation for Episode 43. We talk to Jeppe Hudtloff Viinberg Rightly.io co-founder and Rightly user Michael Ro Mejer Interim General Counsel for Danish clothing company, Masai. Rightly is IP management software that automates and tracks tasks across the IP management …

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Technically Legal - A Legal Technology and Innovation Podcast

1
Greg Lambert on the Importance of the 21st Century Law Librarian 38:10

1+ y ago38:10

38:10

In the first episode of 2021 we talk to a fellow podcaster and legal blogger Greg Lambert. He is co-host of the Geek in Review Podcast and also writes for Three Geeks and a Law Blog. Both the Three Geeks podcast and blog focus on legal innovation and change in the legal industry. Greg’s day job is Chief Knowledge Services Officer for the Dallas bas…

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Technically Legal - A Legal Technology and Innovation Podcast

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Lucy Bassli on The Modern Legal Ecosystem and Unicorn Lawyers (2018) 34:10

1+ y ago34:10

34:10

The modern legal ecosystem and all its allied professionals is the topic of discussion with Lucy Bassli, founder of InnoLaw Group (formerly InnoLegal Services) and Chief Legal Strategist at Law Geex. Lucy started her career in Big Law (at Davis Wright Tremaine) and ultimately landed a job in Microsoft’s legal department where she served as Assistan…

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Technically Legal - A Legal Technology and Innovation Podcast

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Workflow Automation for Legal With Scott Kelly (President of Community.Lawyer) 45:57

1+ y ago45:57

45:57

Workflow automation for lawyers and legal teams is the topic of Episode 41. Our guest is Scott Kelly, one of the founders of Community.Lawyer, which is “no-code” workflow automation software with an app builder designed with attorneys in mind. Community.Lawyer is a way for law firms, corporate legal departments and legal aid organizations to automa…

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Technically Legal - A Legal Technology and Innovation Podcast

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Why Hackers Like Law Firms & Legal Departments (and Cyber Security 101) with Matthew Holland, CEO Field Effect Software 48:31

1+ y ago48:31

48:31

Episode 40 is a great conversation with Matthew Holland, CEO of Field Effect Software, a cyber security company providing tools and managed detect and response (MDR) services to protect against cyber attacks. Field Effect is Matthew’s second company. In 2007 he founded Linchpin Labs, a company that offered ethical privatized intelligence to governm…

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Technically Legal - A Legal Technology and Innovation Podcast

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The Pros & Cons and Dos & Don’ts of Virtual Court Hearings With Federal Judge Tony Leung (Minnesota) Episode 39 51:10

2y ago51:10

51:10

Virtual court hearings are the subject of Episode 38. We talked to Magistrate Judge Tony Leung via Zoom about using Zoom videoconferences for court. Judge Leung sits on the bench for the United States District Court for the District of Minnesota and has a pretty impressive background. He emigrated from Hong Kong to the United States at the age of 6…

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Technically Legal - A Legal Technology and Innovation Podcast

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Lawyers Duty of Technology Competence (2020 Edition) With Jim Doppke 31:51

2y ago31:51

31:51

Ethics attorney Jim Doppke returns to Technically Legal to talk legal ethics and technology. Jim is a former prosecutor for the Illinois Attorney Registration and Disciplinary Commission and is now in private practice with Robinson, Stewart, Montgomery and Doppke. Jim counsels attorneys and businesses on legal ethics issues and represents attorneys…

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Technically Legal - A Legal Technology and Innovation Podcast

1
Michael Volkov on Tech, Software & Data Analysis in Compliance Programs 36:51

2y ago36:51

36:51

Attorney Michael Volkov, head of the Volkov Law Group, is our guest for Episode 38. He discusses the use of technology, software and data analysis in corporate compliance and ethics programs. Michael and his firm focus on regulatory compliance issues, internal investigations and white collar crime. Michael explains that it is very difficult to impl…

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Technically Legal - A Legal Technology and Innovation Podcast

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Real Talk About Cross Border Data Transfers & Schrems II With Data Privacy Attorney Christian Auty 36:40

2y ago36:40

36:40

Bryan Cave data privacy attorney Christian Auty returns for Episode 36 to talk about the real world implications of the Schrems II opinion from the European Court of Justice. What is Schrems II? It is shorthand for Case C-311/18 Data Protection Commissioner v. Facebook Ireland Limited and Maximillian Schrems. In it, the Court of Justice reaffirmed …

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Technically Legal - A Legal Technology and Innovation Podcast

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Anna McGrane & Joshua Fireman on Knowledge and Change Management in Legal Without Boiling the Ocean 33:15

2y ago33:15

33:15

You don't have to "boil the ocean" to implement innovation and change in a law firm or legal department. That's what we learn in Episode 35 from Anna McGrane, PacerPro COO, and Joshua Fireman, President of Fireman & Company. PacerPro is an app that streamlines and automates the distribution and capture of data from federal court filings. Fireman & …

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Technically Legal - A Legal Technology and Innovation Podcast

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Slack’s Cyndi Wheeler & Mark Pike on Automating Legal Workflows And (Not) Using Email 35:24

2y ago35:24

35:24

Do you want to spend less time dealing with email? Are you interested in automating repetitive work tasks? Cyndi Wheeler and Mark Pike, both in-house lawyers at collaboration software company Slack, offer tips on how to do that in Episode 34. Cyndi and Mark discuss how they moved almost all of their communications with outside counsel away from ema…

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Technically Legal - A Legal Technology and Innovation Podcast

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Episode 33: Using AI in Litigation – Thomas Suh (LegalMation Co-Founder) 31:59

2y ago31:59

31:59

LegalMation Co-Founder Thomas Suh is our guest in Episode 33. LegalMation is a suite of artificial intelligence tools that helps attorneys and legal professionals automate routine litigation tasks like drafting pleadings and written discovery responses. Thomas and his Co-Founder James Lee came up with the idea for LegalMation while working at a lit…

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Technically Legal - A Legal Technology and Innovation Podcast

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Episode 32: Keith Maziarek & Justin Ergler on the Legal Value Network (and on Community and Collaboration in Legal) 34:42

2+ y ago34:42

34:42

Legal Value Network Founding Board Members Keith Maziarek and Justin Ergler visit Technically Legal for Episode 32. Keith, a second time guest (Episode 15 – legal service pricing) and Justin talk about the genesis of LVN (an evolution from the P3 conference) and the group’s mission of “designing, building and implementing the foundations of a more …

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Technically Legal - A Legal Technology and Innovation Podcast

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Episode 31: Dennis Garcia & Jason Barnwell on Legal Teams Innovating, Transforming And Working Remotely 34:03

2+ y ago34:03

34:03

Microsoft attorneys Dennis Garcia and Jason Barnwell discuss how legal teams can successfully and productively work remotely. They also discuss how recent work from home orders may speed up innovation and transformation in legal departments and law firms. Dennis is an Assistant General Counsel at Microsoft and a prior Technically Legal guest. We ta…

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Technically Legal - A Legal Technology and Innovation Podcast

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Episode 30: Sterling Miller on Legal Teams Responding to Crises and Pandemics 36:43

2+ y ago36:43

36:43

Sterling Miller joins us on Episode 30 to discuss how in-house legal teams can help their companies respond to crisis situations and pandemics. Sterling is a three time general counsel (Travelocity, Sabre Corporation and Marketo) now with the Hilger Grabens law firm. He also writes a great blog, Ten Things You Need to Know as In-House Counsel. Ster…

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Technically Legal - A Legal Technology and Innovation Podcast

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Episode 29: Gyi Tsakalakis on Attorneys Using Tech To Improve Responsiveness and Improve the Client Experience 31:58

2+ y ago31:58

31:58

According to Clio’s Legal Trends Report, attorneys fail to respond to more than 60% of inquiries from prospective clients. This abysmal response rate is juxtaposed against surveys of in-house counsel reporting that, on a scale of 1 to 10, responding to client inquiries rates 8.8 in importance . Poor client communications should not be the norm in l…

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