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The pineapple. The international symbol of Hospitality. Hotels, restaurants, B&B's. We've all been to one and we all know what to expect. The customer is King (or Queen) and we are all owed top-notch service! But what goes into delivering that experience? Join your hosts, Christopher Puntureri and Brandon Hesse, as they pull back the curtain of the world of hospitality - bringing you tales of hilarious HR nightmares, crazy guests. Discussing the challenges and innovations of the industry tod ...
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It's a new year and the fellas are back! Chris and Brandon bring you their best Cleveland hotel review finds and start 2022 off with a highlight of essential associate, Joshua Williams. They top off the episode with some insight on the challenges of staffing post-Covid from Brad Federman. 2022 is off to a fun start - Brandon is sick and someone's b…
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The fellas are back from Thanksgiving and have invited a former colleague of Chris' to share one of his most memorable moments in his career. Also, this week, we highlight a hospitality recruiter as an essential associate. She shares what a day in the life of recruitment looks like and issues the city for the guys' next review challenge. Last, but …
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Happy Thanksgiving, Flippos! The guys are taking this week off to help prepare for the holiday and spend time with their families. But not before talking turkey and sharing some historical facts. See ya next week!
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The fellas bring their funny reviews of NYC hotels and go head-to-head for the bragging rights of finding the best - decided by YOU via poll. Two Essential Associates are highlighted this week and a special interview with founder and president of International Hospitality Institute, Dr. Jeffery O! Vote for which host won the review battle on Twitte…
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This week, Chris steps up to his Boise, Idaho review challenge and enlists the help of former Boise Hawks pitcher, Matt Terrones. Hospitality task-force specialist, Peter Wenzell, drops in to share an all-too-familiar story from his experience and a special servicer shares some insight as to what separates his field from traditional banks and Matt …
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This week the guys share a funny hotel review and receive their first audio submission of a crazy hospitality story. Raj Chauhan returns to talk about his music and a great interview with Jason Chapman about insurance in hospitality. Be sure to like/follow the pod on Spotify, Apple Podcasts, and wherever you get your podcasts. Special thanks to: St…
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This week, the guys share stories of hurricanes and possible paranormal activity! Plus, the first Essential Associate highlight and a special hospitality spotlight on technology. Thank you to Jenna Hastings and Raj Chauhan for being for the first guests! Join the conversations by leaving us a voice message at anchor.fm/tpfspod or via email tpfspod@…
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This week Chris and Brandon spotlight a talent of a very special individual and Chris tells us a Spring Break story submitted by a listener. The guys then discuss some some of the challenges being faced in the industry and how they are combatting them. Be sure to join the discussion with a voice message at anchor.fm/tpfspod or on social media Twitt…
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It's the guys' very first episode! Join Chris and Brandon as they come to you live from a hotel in Houston, TX. They will let you know their backgrounds, share a couple of random stories from their careers, and remember how they met. The kinks aren't quite worked out and it turns out that a hotel room isn't the best recording studio. Oh well, we're…
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We are excited to bring you The Pineapple's Flip-Side - the lighter side of hotels, restaurants and other guest service businesses. Episodes are coming soon. Enjoy this trailer! Share your crazy, hilarious, heartwarming or just plain fun hospitality experiences with us! Send us a voice message here @ anchor.fm/tpfspod or email us at tpfspod@gmail.c…
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