Overcome Field Service Management Challenge It´s no mean feat to elevate your field service game, especially when revenue, profit and stakeholder ownership is at stake. Today, we will dive deep into the world of field service excellence, machine wellness, and customer value. We´ll explore transformative mindsets, practical strategies, and real-life…

Delve deeper into the Smart Connected Tire Platform program What do bicycles, motorcycles, tractors, agricultural machinery, cars, trucks, and airplanes all have in common? Among other things, the tire continues to be the only component that contacts the ground. And while tires only move things from point A to B, they also play a critical role in m…

Discover more on IoT Security and it´s importance How do we go back and uplift our security environments that are already operational and with products that are already out in the market. There is an opportunity to use existing integration with PTC´s ThingWorx as an example, but that can be expanded to taking into account the initial product design…

AI has become a buzzword that is used each and every day in a variety of different contexts. What about when it comes to field service organizations – is AI really just enhanced Machine Learning. We have brought in an expert in the field – James Penney, Chief Technology Officer at Device Authority to share his experience and give us an overview whe…

Delve into Zero Trust Field service organizations are constantly monitoring and paying attention to devices in the field so more and more we are seeing security as a core feature within our product as opposed to it being a necessary evil. At PTC, we are invested in security so today we are speaking with our partner, Tyler Gannon, Vice President, Pr…

Read the the most common barriers to digital transformation During LiveWorx we asked a number of attendees to describe the barriers field service organization face when scaling their digital transformation projects. We were concerned with issues like security, aging workforce and more. Hear the perspectives from Chris Wolff when she sits with Antho…

Check out The Future of Field Service Trends As the market continues to evolve field service organizations must continue to invest in more advanced solutions capable of acting with greater autonomy to improve productivity. In this episode, we speak with leading expert Kate Leggett from Forrester on what to expect in 2024 on service innovation and m…

During LiveWorx we asked a number of attendees about the value based service organizations are currently receiving or expecting to receive over the next 12 to 24 months with their digital transformation projects. Listen to Chris Wolff and Anthony Moffa discuss this topic, specifically about how to drive service value and what our LiveWorx attendees…

Unplanned downtime is the enemy of efficient service, and when technicians are forced to react rather than predict, the resulting services is expensive, inefficient and unsustainable over time and potentially harmful to customer relationships. This is why IOT predictive maintenance needs be top of mind for all field service organizations and the gr…

The world of service is more exciting than ever with advanced capabilities like remote resolutions getting ever more airtime with companies. The crux however is that many industries are still using homegrown technology. The key now is for those companies leveraging AI capabilities that are emerging to reap the rewards of more intelligent solutions …

Discover More about the Importance of Sustainable Maintenance Field Service organizations have been contributing to sustainability efforts long before sustainability was cool. Remot asset monitoring is not a new concept for Field Service organizations, as it allows them to avoid a truck roll by resolving issues remotely and effectively monitoring a…

Discover more about how IMA builds new value for themselves and their customers using IIoT IMA GROUP is a leading player in IoT in packaging industry. Using PTC’s Service Optimization Solutions, they are presenting a major paradigm shift in the IoT customer journey and business model. Instead of selling standalone applications, they sell high-value…

Discover More on How to Grow your Service Business with PTC´s Service Optimization Solution According to McKinsey & Company after the analysis of 30 industries, the average EBIT margin for industrialaftermarket services was 25% compared to 10% for new equipment sold. Here at PTC, we are committed to service and driving value to the customers servic…

Are These Seven Tips to Improve Service with the IoT Enough? What’s Missing? The time for field service transformation is now. Current economic conditions make service profitability and asset longevity more important than ever. Leaders can expand on early efforts, apply lessons learned from initial projects, and drive repeatable value that they can…

Read The Service Council Perspective on Remote Service Becoming the Standard With the current economic environment companies are viewing field service and their operations completely different than they were 10-15 years ago. Service is no longer a cost center but a profit center. Listen to John Carroll, CEO Service Council speak to how he sees the …

Service Your Products Better with a Connected Strategy Original equipment manufacturers like Karl Storz are looking to systems that provide their customers with the most current connected medical devices software updates that increase uptime, medical device regulatory compliance, and connected medical devices cybersecurity. But those systems must a…

Discover more on how IoT for Service drives better business results Condition based maintenance plus (CBM+) is a US Department of Defense initiative to improve the readiness of a diverse set of military assets—from air frames to ships. The Naval Sea Systems Command (NAVSEA) has said that when CBM+ is executed properly, it ensures: the right mainten…

Discover more on how IoT for Service drives better business results It is no longer a question as to whether companies should connect their products. The question is now how fast they can get to desired value. Today we are going to talk about how to think about implementation and how to get the faster time to value and reducing total cost of owners…

Take a look at our supporting service topics. Working with an integration partner is not a cost adder. The right ecosystem shortens your project's time-to-value and can pull the associated ROI into the right range. That's only true if you're not working with the right partner with the right experience and in an organized, effective fashion. Reducin…

Find out more about Sani-Matic and Cloud Security Sani-Matic provides equipment that’s critical to manufacturers in the food & beverage, and bio-pharm industries. It assures that systems are ready from batch-to-batch or are cleared for new product runs—without cross contamination or sanitation issues that impact throughput, cost and final product q…

Read Lora´s Blog: Service Your Products Better with a Connected Strategy You made the business case for a smart connected products strategy, to transform field service or to support a new, digital business initiative. Delivering the necessary performance requires a short “time to value”, particularly in an environment of rising interest rates. That…

Review the Service Council Report: Remote Service Becoming the Standard Manufacturers are leaning more heavily on digital tools to deliver service experiences, including digital communications channels and remote service capabilities to reduce costs, increase productivity and heighten customer satisfaction. New research from The Service Council pro…

Are You Ready to Capture Value from Predictive Service Today? Take the Quiz and Find Out! The organizations that are successful with implementing AI at scale, or those that are able to stack use cases and take advantage of compounding returns put a strong emphasis on quality data. This is not the exclusive domain of data scientists and AI engineers…

Learn How Bell and Howell Transforms the Business of Service Bell & Howell uses data to support remote service calls and trouble shoot before sending technicians out to customers. This practice dramatically boosts the effectiveness and efficiency of service calls, as measured by FTFR. In this episode, Chris MacDonald speaks with Haroon Abbu, Vice P…

Read the RTInsights editorial into Integrated Predictive Analytics: Enabling the Transition to Proactive Maintenance and New Business Models. The value generated by Service and Quality insights obtained from connected operations is not limited to billion-dollar companies. Smaller manufacturing organizations can also achieve positive ROIs through co…

Read Danny´s Perspective on Machine Monitoring and the Journey to Service Performance How to think differently about the economic value of data and investing in appreciable data assets. In this episode, Chris MacDonald speaks with Danny Jackson, Digital Transformation Director and Brian Allred, Global Director, Data Analytics and Digital Technologi…

Sysmex Leverages the Internet of Medical Things (IoMT) to disrupt the blood testing market – Check out how! Executing on a smart connected products strategy in the medical device space requires vision, planning and operational discipline. In this episode, Andy Hay, President & CEO of Sysmex America discusses their path to digital transformation and…

As a follow up to the podcast, read the IDC report Remote Service Without Losing Customer Engagement and the Human Experience to learn how to enhance service outcomes through remote service. Service organizations are delivering resolution and quality experiences both in-person and remotely. How can service teams make certain that customers’ percept…

Explore a transformation roadmap approach organizations are advised to follow to bring AI to life. Service leaders traditionally have focused on managing service efficiently, including parts management, dispatching technicians etc. This has created a good deal of useful historical data, but much data about how machines are being used is not capture…

Discover ways to leverage connectivity and predictive analytics to proactively service products in the field! Howden has wisely managed the launch, scale, and improvement of its Uptime platform by responding to feedback and iterating on functionality to aid decision-makers. Today, Chris sits with Billy Milligan, Solutions Development Lead at Howden…

Learn how to leverage your connected data and simultaneously apply three key methods of prediction to your service strategy Implementing a successful smart connected product strategy has its own challenges and pitfalls. The good news, navigating those challenges with a well thought out strategy will be the key to success. Today, Chris MacDonald, he…

Read the Service Council´s Research Insight on the Journey to Predictive Service Predictive maintenance and service strategies are often cited as the reasons for implementing an IoT strategy, and industrial manufacturers are committing to using data and progressing to predictive strategies and analytic methodologies. However, execution has delivere…

Read Chris MacDonald´s perspective on predictive maintenance in this related interview. Digital transformation and application of IoT and advanced analytics technology are no longer something to be delivered in the future. They are well established in industry, delivering value to a large number of enterprises of varying sizes and in multiple indus…

How Harpak-ULMA drove a successful digital transformation, what CEO Kevin Roach learned along the way, and how they built their OEE, training, and outcomes-focused service modules.By PTC

In episode three of the Digital Transformation for Industrial Machine Builders podcast series, you’ll get the key insights you need to start building a go-to-market plan for your digital transformation strategy.By PTC

The fourth and final episode of the Digital Transformation for Industrial Machine Builders podcast series discusses a value-based approach to changing your go-to-market strategy for successful digital transformation.By PTC

The first episode of the Digital Transformation for Industrial Machine Builders podcast series explores top considerations for a go-to-market plan to optimize success.By PTC

In the second episode of the Digital Transformation for Industrial Machine Builders podcast series, subject matter experts discuss the common concerns shared by industrial machine builders. How should they think about such a broad topic as digital transformation? And how can they move from these lofty considerations to a specific, actionable plan?…