Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.

Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation ...

Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table. This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with cont ...

The Uplifters Podcast is the 2023 Gold Signal Award Winner for Most Inspiring Podcast. This show is dedicated to celebrating the Uplifters. In each episode you’ll discover: -The deeply personal stories of courageous and inspiring women who have worked through challenges to create big, joyful lives -The way their blocks and barriers became tools for success -The powerful mindset techniques you can use to create your biggest life The research is clear: If we surround ourselves with people who ...

Welcome to the Women in Data Podcast, where every other week your host, Karen Jean-Francois interviews some of the most inspiring women working in data. Through each episode, they share their invaluable experience and knowledge. Leaving no stone unturned, the WiD Podcast series will provide you with information on the use of data in various industries, plus helpful tips for career development. More importantly, it will enable you to become the data professional you want to be.

It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...

Tune out the noise – and tune in to TEKTOK, a digital supply chain podcast connecting you to the information and inspiration you need to transform your business and drive supply chain success. Trade risky inventory for valuable insights as you join host Karin Bursa, the 2020 Supply Chain Pro to Know of the Year, for this podcast powered by Supply Chain Now. With more than 25 years of supply chain experience (and the scars to prove it), Karin has the heart of a teacher and has helped nearly 1 ...

Running a restaurant is one of the most exhilarating yet challenging ventures out there. Every day, passionate restaurateurs pour their hearts into delivering dining experiences that both excite customers & simultaneously drive profits to the bottom line. But how can restaurants do both even better? Welcome to Running Restaurants, the podcast exploring actionable tips, valuable resources, and interesting insights every restaurant owner can easily implement in their own businesses. Whether yo ...

All Things Considered CX, is a lively discussion about the challenges and opportunities facing organizations as they strive to improve their overall customer and employee experiences. Whether you are a well-seasoned executive or a new convert to the world of CX, our show addresses how to break through all the noise and focus on what matters in achieving better customer satisfaction, loyalty, and retention. In listening to our show you can expect discussions on timely topics, with guests acro ...

An original podcast from T-Mobile for Business and iHeartRadio, Jonathan Strickland connects with the world’s most unconventional thinkers, the leaders at the intersection of technology and business, to understand how they continue to thrive in a world of complex organizations and lightning-fast technology. How do these executives innovate and enable change, both inside and outside their companies, and what are they looking forward to tackling next? Let’s find out…