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An insightful and at times irreverant look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hospitality industry. Raj is CEO of AVQuest, a UK-based technology company specialising in delivering highly integrated payment and analytics solutions to hotels and serviced apartment operators. AVQuest also provide a wide-range of other technologies to the industry. The AVQuest solution ...
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An insightful and at times irreverant look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hospitality industry. Raj is CEO of AVQuest, a UK-based technology company specialising in delivering highly integrated payment and analytics solutions to hotels and serviced apartment operators. AVQuest also provide a wide-range of other technologies to the industry. The AVQuest solution ...
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1
Using Analytics in the Hospitality Industry, Or How do You Stop Stating The Obvious?
1:05:53
1:05:53
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Special guest Michael McCartan, Chief Growth Officer at Atomize, in conversation with our very own Raj Randhawa. Topics discussed include Analytics and the art of seeing beyond the obvious. How hotels and serviced apartment operators leave money on the table!!. How the world of analytics and automated payments can reduce cancellations in a world wi…
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Will the OTA approach to becoming net-zero cause problems?
16:48
16:48
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A snippet from episode 6 of the podcast Hospitality News and Views when Raj discussed analytics with Michael McCartan, Chief Growth Officer at Atomize. In this snippet Raj and Michael discuss the impact of climate change policies on hotels and serviced apartments, and their impact on analytics.. An insightful and at times irreverent look at what is…
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1
How hotels can compete with the bigger brands.
3:43
3:43
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3:43
A snippet from episode 6 of the podcast Hospitality News and Views when Raj discussed analytics with Michael McCartan, Chief Growth Officer at Atomize. In this snippet Raj and Michael discuss how analytics help hotels 'punch above their weight'. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by R…
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Automate, Automate, Automate - The Changing Role Of The Revenue Manager.
10:33
10:33
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A snippet from episode 6 of the podcast Hospitality News and Views when Raj discussed analytics with Michael McCartan, Chief Growth Officer at Atomize. In this snippet Raj and Michael discuss how automation is changing the role of the revenue manager. An insightful and at times irreverent look at what is happening in the world of hospitality. Hoste…
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A snippet from episode 6 of the podcast Hospitality News and Views when Raj discussed analytics with Michael McCartan, Chief Growth Officer at Atomize. In this snippet Raj and Michael discuss the impact of hotels and serviced apartment operators asking for more data. An insightful and at times irreverent look at what is happening in the world of ho…
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1
Shorter Booking Windows Require Better Analytics and Protections
5:52
5:52
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A snippet from episode 6 of the podcast Hospitality News and Views when Raj discussed analytics with Michael McCartan, Chief Growth Officer at Atomize. In this snippet Raj and Michael discuss how shorter booking windows require better analytics and protections. An insightful and at times irreverent look at what is happening in the world of hospital…
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A snippet from episode 6 of the podcast Hospitality News and Views when Raj discussed analytics with Michael McCartan, Chief Growth Officer at Atomize. In this snippet Raj and Michael discuss how analytics can protect hotels from being accused of 'price spiking', and how automated payments can reduce cancellations. An insightful and at times irreve…
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1
Guest Reviews - They're important, but how important?
6:21
6:21
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6:21
A snippet from episode 6 of the podcast Hospitality News and Views when Raj discussed analytics with Michael McCartan, Chief Growth Officer at Atomize. In this snippet Raj and Michael discuss analytics from the perspective of guest reviews. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Ra…
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A snippet from episode 6 of the podcast Hospitality News and Views when Raj discussed analytics with Michael McCartan, Chief Growth Officer at Atomize. In this snippet Raj and Michael discuss analytics can be used to stop hotels 'leaving money on the table'. An insightful and at times irreverent look at what is happening in the world of hospitality…
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1
Hotel Analytics and Black Swan Theory Comparisons
6:29
6:29
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A snippet from episode 6 of the podcast Hospitality News and Views when Raj discussed analytics with Michael McCartan, Chief Growth Officer at Atomize. In this snippet Raj and Michael discuss analytics from the perspective of Black Swan theories. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by …
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A snippet from episode 5 of the podcast Hospitality News and Views, Raj and Richard discuss National Hospitality Day. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hospitality industry. Raj…
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A snippet from episode 5 of the podcast Hospitality News and Views, Raj and Richard discuss measuring how well a hotel is doing. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hospitality in…
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A snippet from episode 5 of the podcast Hospitality News and Views, Raj and Richard discuss possibility that hotels are missing a trick in striving to become net-zero. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of expe…
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1
Sea Snakes - How They Are Making It Harder To Market Hotels?
6:53
6:53
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A snippet from episode 5 of the podcast Hospitality News and Views, Raj and Richard discuss the impact sea snakes on marketing hotels. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hospital…
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A snippet from episode 5 of the podcast Hospitality News and Views, Raj and Richard discuss whether artificial intelligence is good enough for the hospitality industry. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of exp…
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A snippet from episode 5 of the podcast Hospitality News and Views, Raj and Richard discuss getting back to the office. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hospitality industry. R…
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1
Are New Business Models Required For The New Normal?
5:55
5:55
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A snippet from episode 1 of the podcast Hospitality News and Views, Raj and Richard discuss whether new business models are need for businesses coming out of the pandemic. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of …
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1
What Happens When Everyone Wants To Get Out.
5:01
5:01
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A snippet from episode 4 of the podcast Hospitality News and Views, Raj and Richard discuss current booking trends. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hospitality industry. Raj i…
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1
Should Victoria Sponge Cake Really Define The Hospitality Industry?
11:44
11:44
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11:44
A snippet from episode 4 of the podcast Hospitality News and Views, Raj and Richard discuss Victoria Sponge cake and whether it should define the hospitality industry. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of expe…
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A snippet from episode 4 of the podcast Hospitality News and Views, Raj and Richard discuss the comment frm US President Joe Biden that the US had defeated COVID-19. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experi…
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1
Have Family Holidays Created New Opportunities
9:31
9:31
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A snippet from episode 4 of the podcast Hospitality News and Views, Raj and Richard discuss the problems families are having booking their holidays and whether this has created new opportunities for hotel and serviced apartment operators. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Rand…
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A snippet from episode 4 of the podcast Hospitality News and Views, Raj and Richard discuss bench marking. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hospitality industry. Raj is CEO of …
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A snippet from episode 3 of the podcast Hospitality News and Views, Raj and Richard discuss the need for the Human Touch within hospitality. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the ho…
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A snippet from episode 3 of the podcast Hospitality News and Views, Raj and Richard discuss the need for roadmaps to help the hospitality industry. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in…
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Identity Checks - How Will Hotels Support Them?
16:53
16:53
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A snippet from episode 3 of the podcast Hospitality News and Views, Raj and Richard discuss the impact of post-pandemic identity check requirements. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working i…
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A snippet from episode 3 of the podcast Hospitality News and Views, Raj and Richard discuss the impact of queues in a post-pandemic world. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hosp…
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A snippet from episode 3 of the podcast Hospitality News and Views, Raj and Richard discuss the impact of the G7 UK meeting August 2021. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hospit…
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A snippet from episode 2 of the podcast Hospitality News and Views, Raj and Richard discuss the impact of charge backs. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hospitality industry. R…
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A snippet from episode 3 of the podcast Hospitality News and Views, Raj and Richard discuss the impact of new changes happening prior to COP26. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the…
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A snippet from episode 2 of the podcast Hospitality News and Views, Raj and Richard discuss the impact insurance changes due to the pandemic. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the h…
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A snippet from episode 2 of the podcast Hospitality News and Views, Raj and Richard discuss the climate change agenda. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hospitality industry. Ra…
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A snippet from episode 2 of the podcast Hospitality News and Views, Raj and Richard discuss super-rooms. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hospitality industry. Raj is CEO of AV…
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A snippet from episode 2 of the podcast Hospitality News and Views, Raj and Richard discuss reacting to change. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hospitality industry. Raj is CE…
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A snippet from episode 2 of the podcast Hospitality News and Views, Raj and Richard discuss reported hotel numbers for Q1 2021. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hospitality ind…
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A snippet from episode 2 of the podcast Hospitality News and Views, Raj and Richard discuss new ideas. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hospitality industry. Raj is CEO of AVQu…
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A snippet from episode 2 of the podcast Hospitality News and Views, Raj and Richard discuss VRBO and Google. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hospitality industry. Raj is CEO o…
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A snippet from episode 2 of the podcast Hospitality News and Views, Raj and Richard discuss the impact of staycations. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hospitality industry. Ra…
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New Ideas - a conversation from Episode 1 of Hospitality News and Views
10:38
10:38
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10:38
A snippet from episode 1 of the podcast Hospitality News and Views, Raj and Richard discuss two ideas that may help hotel owners. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hospitality i…
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Big Tech - a conversation from Episode 1 of Hospitality News and Views
6:26
6:26
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6:26
A snippet from episode 1 of the podcast Hospitality News and Views, Raj and Richard discuss Big Tech and the Monopolies Commission. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hospitality…
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What's happened to the jobs market - a conversation from Episode 1 of Hospitality News and Views
5:27
5:27
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A snippet from episode 1 of the podcast Hospitality News and Views, Raj and Richard discuss the strangeness of the jobs market. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hospitality ind…
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AirBnB - a conversation from Episode 1 of Hospitality News and Views
8:34
8:34
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8:34
A snippet from episode 1 of the podcast Hospitality News and Views, Raj and Richard discuss AirBnB latest announcement. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hospitality industry. R…
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The BBC - a conversation from Episode 1 of Hospitality News and Views
8:49
8:49
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8:49
A snippet from episode 1 of the podcast Hospitality News and Views, Raj and Richard discuss the impact of a BBC story on hospitality. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hospitali…
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Travel - a conversation from Episode 1 of Hospitality News and Views
7:54
7:54
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A snippet from episode 1 of the podcast Hospitality News and Views, Raj and Richard discuss travel. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hospitality industry. Raj is CEO of AVQuest…
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The Vaccine Program - a conversation from Episode 1 of Hospitality News and Views
4:02
4:02
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4:02
A snippet from episode 1 of the podcast Hospitality News and Views, Raj and Richard discuss the governments current vaccine program. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hospitalit…
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Good Growing Weather - a conversation from Episode 1 of Hospitality News and Views
1:58
1:58
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1:58
A snippet from episode 1 of the podcast Hospitality News and Views, Raj and Richard discuss the impact of weather on the current summer season of 2021. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of workin…
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Sea snakes and the challenge they are posing for marketing hotels
1:12:46
1:12:46
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1:12:46
After what seems like an age, Raj and Richard catch-up, football, tennis, the Olympics, builders and first steps out of the pandemic, and that’s just the catch-up . Further topics discussed are Vaccines passports - the duo talk about vaccine passports, masks, the inability of governments to think ahead and business expectations with regard to staff…
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Should Victoria sponge cake really define the hospitality industry?
1:03:33
1:03:33
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As usual, Raj and Richard start with their favourite topic, football. Some say it’s the greatest game in the world, they would say ‘how can it not be’. Further topics discussed are With England coming out of lockdown (‘Again..’), the duo talk about Coronavirus and its implications in opening up to a New Normal. Analysing customer data to increase s…
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The G7 - Climate Change Implications on Hospitality - Vaccine Projects - Ice Cream
1:18:37
1:18:37
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1:18:37
Today’s topics include :- The G7 Summit. They came, they saw, did they conquer? Climate Change and its impact on hospitality. Is the industry taking this seriously? Vaccine Passports – a good or bad idea? The ‘New’ Normal – not another ‘New’ Normal. Can’t we just get back to Normal? Higher Unemployment In London Than The Rest Of The UK – What’s goi…
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Coming Out Of Lockdown - Insurance - Direct Bookings - Walk-ins
1:01:35
1:01:35
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Coming out of lockdown, how do the hosts think it will change perceptions as the hosptiality industry recovers from the pandemic, shouldn't we be thinking about making it easier for consumers and businesses. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, betw…
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Good Growing Weather - Football - Hospitality - Making Life Easier For Owners and Staff
55:25
55:25
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55:25
Approaching the end of the season, how do the hosts think it will end, and as the hosptiality industry recovers from the pandemic, shouldn't we be thinking about making life easier for owners and staff. An insightful and at times irreverent look at what is happening in the world of hospitality. Hosted by Raj Randhawa and Richard Majewski, between t…
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