Best Reizen podcasts we could find (Updated November 2018)
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Encouraging usable designs for a better customer experience.
 
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Fire Department Chief Dan Phillips joins Tim Keirnan for a discussion about designing the new fire engine for Plymouth Township, Michigan. How does a fire department decide which features are most needed, most wanted, and affordable for a given budget and for the the engine's coverage area? Unlike most passenger cars, a new fire engine is custo ...…
 
Author Giles Colborne returns to Design Critique to talk with Tim Keirnan about the new second edition of Simple and Usable: Web, Mobile, and Interaction Design. Simple and Usable is one of the best books on UX we've owned in our careers. The contents are simple and usable just as the title promises, and this is one book that both practitioners ...…
 
Mike Velasco joins Tim Keirnan for a critique of the Milwaukee 13" Jobsite Work Box. This tool box is oriented vertically in contrast with conventional tool box designs, which provides both advantages and disadvantages. While Mike enjoys the design and uses his tool box regularly, Tim has not been as impressed despite the numerous positives of ...…
 
Industrial designer Gene Duarte joins Tim Keirnan for a discussion about the Pod Light and the Blade Multi Light, two of Gene's designs for Mychanic. As Head of Product Development, Gene tells the story behind the designs of these two creative and usable reinterpretations of the shop light. Tim has used them successfully for ten months and expl ...…
 
Molly Fuller from episode 127 returns to tell us about her Indiegogo campaign to fund development of more stylish and affordable compression clothing for teens with autism and sensory disorders. Check it out at https://www.indiegogo.com/projects/molly-fuller-design-clothing/x/16724313#/ and http://www.mollyfuller.design…
 
Molly Fuller joins Tim Keirnan to discuss creating stylish clothing for teens with autism spectrum disorder or other sensory needs. Her clothing designs use compression as a form of deep pressure for comfort and relaxation. Medical clothing does not have to look “medical” and she tells us about her interest in fashion design in school, and her ...…
 
Let it snow! This episode finds Tim and guest cohost Mike Velasco talking about the customer experience of snowblowers. Or snowthrowers. Tim relates his newbie snowblower customer experience with the Toro SnowMaster 724 QXE while Mike relates his long history with snowblowers in general and his Craftsman 881730. In a world where the word "innov ...…
 
Accessibility expert Mike Elledge joins Tim Keirnan for an out-of-the-box critique of the Reizen 12-Digit Jumbo Talking Calculator. This calculator has many features that make it a good choice for people with low vision or coordination troubles, with its oversized buttons and display and its ability to speak values entered and calculated. Howev ...…
 
Eric Penn and Ryan Claffey join Timothy Keirnan for a critique of the Ford FiestaST. We never pretend to be objective on Design Critique, as we are too honest. We admit our biases so you know where our opinions are coming from. In this product category, our bias is small sporty cars with less mass and great handling that let you feel what's goi ...…
 
Syed Ibrahim joins Tim Keirnan for a critique of the Motorola MotoG4 smart phone. While the G4 was touted as an affordable, "pure, clutter-free version of Android", Tim's experience was anything but pure Android. Syed's expert Android wisdom provides a counterpoint to Tim's confusion and disappointment as the discussion ranges from the pluses a ...…
 
We return to the Garmin Nuvi 2598LMTH to try Garmin's companion application for it, BaseCamp. Aravindh Baskaran is back to help Tim Keirnan try to create a customized commute route in to the office and upload the route to the GPS unit. This is a very informal usability test and Tim wanted Aravindh around because the first time Tim tried to do t ...…
 
Aravindh Baskaran joins Tim Keirnan for a critique of the Garmin Nuvi 2598LMTHD. We follow our usual critique structure that includes the following: Encounter Decision Purchase Out of the Box Initial Use Longitudinal Use The Garmin 2598 is an interesting mixture of excellence and frustration. On the positive side, we found that * The map screen ...…
 
The Subaru WRX is a legend, and life is too short not to drive legends. The "bug eye" version of this all wheel drive sporty car from 2002 and 2003 was a success worldwide but especially in the North American market where it was the first time we got this car. Later generations of the car delighted owners as well, yet the bugeye models delighte ...…
 
2016 has been a bad year of manufacturers trying to force customers into upgrading their devices by user interface trickery. First Microsoft and their Windows 10 deceptions, and now Apple with iOS10 reminders that cannot be refused. In this episode, Tim describes Apple's failure to provide a "No" response in the iPhone's UI and the "nag screen" ...…
 
Alvaro Vargas joins Tim Keirnan for a thorough discussion of the customer experience of eReaders, in particular the offerings from Kobo. Tim is the newbie, having recently bought a Kobo Glo HD as his first eReader, and Alvaro provides the longitudinal review of Kobo eReaders, having bought four of them over time. His current model is a Kobo Glo ...…
 
Brian Shunamon from the USA sent us a message so on point that I asked him if I could record it and publish it. As an Information Technology professional with corporate clients, as well as a guy looked to for tech advice by friends and family, Brian addresses the concerns of our last several episodes on Microsoft's customer experience mistakes ...…
 
Microsoft hit a new low in their obnoxious campaign to upgrade customers' PCs that were Windows 7 or 8 to Windows 10. The user interface is almost impossible to say "no" to when the dreaded Win10 upgrade message appears. Anecdotes about affected customers Tim knows and a critique of two freeware utilities that can keep a Windows machine under t ...…
 
Tim Keirnan and Mike Velasco critique three generations of theAppleTV: 2, 3, and 4. Mike's experience with Gen 2 and Gen 4provide a backdrop to Tim's first month with his refurbished Gen3.It's 90 minutes of thorough discussion on three iterations of thesame product. Where else will you hear this level of detailedcritique on product design? Nowh ...…
 
The Windows 10 upgrade has become infamous for its pushy, hard sell approach and its "phone home" data tracking "features". Did you know the "hard sell" is known by such other fun names as "advance consent" and "inertia selling"? It's all about disrespecing customers' property rights, personal rights, and using people as objects for short term ...…
 
In service design and delivery, people are the user interface between an organization and its customers. This anecdotal episode recounts two excellent customer experiences with two seemingly well-run companies. Both employ people whose friendly personalities and professional skills, backed by efficient business processes, won them Tim's busines ...…
 
Wayne Neale, CEO of Kaydak, joins Tim Keirnan for an interview that ranges across several topics:* Experience Design: From UI to User Experience to Customer Experience and beyond* Design Thinking* Service DesignYou can find Wayne athttp://www.kydak.com/The service design episodes of Design Critique Tim mentioned can be heard here:http://designc ...…
 
Time for a mobile episode! Aravindh Baskaran, UX researcher and designer, joins Tim Keirnan to look at the user experience of Android Lollipop. What did we like about it and what do we think could be better? With Android Marshmallow on the way, it's time to reflect on Lollipop's effectiveness.Android is used, in one form or another, by more cus ...…
 
The Design Critique podcast celebrates its tenth anniversary! While others have podfaded, we have persevered.In this anniversary episode, show co-founder Tom Brinck returns to discuss the customer experience of Starbucks coffee shops with Tim Keirnan. Tom is the power user and Tim is the newbie. Two very different perspectives.This anniversary ...…
 
In this first audio editorial episode, Tim relates how he rediscovered the advantages of small electronics devices over their larger-screened brothers. Thanks to Dad for inspiring this one.Besides mobile phones, cars are another example of a product range that used to punish customers who wanted a small size by not allowing superior materials o ...…
 
Hi everyone, this is a reminder that Internet User Experience is coming back to Ann Arbor, Michigan this June. Also, we have email falling out of the previous episode about the Beluga Razor design. Visit the IUE2015 website at http://www.iueconference.com/
 
Zac Wertz, inventor of the Beluga Razor, joins Tim Keirnan for an interview about the design of both the Beluga Razor prototype and the BelugaShave.com website. Across 80 minutes of uninterrupted, commercial-free conversation, Zac and Tim discuss hardware and digital designs, including* Their mutual dissatisfaction with modern cartridge razor s ...…
 
Jonathan Tilley, voiceover professional, joins Tim Keirnan for a discussion on how user experience professionals can find freelancing opportunities, either full or part time. This episode is about designing one's career instead of designing a digital or hardware experience, and closes with a discussion of how college students could use list bui ...…
 
Melissa Smith returns for a special Human Factors News Desk episode that reports on the HFES 2014 annual meeting. If you missed the conference, or if you want to hear about sessions other than the ones you attended and the overal trends and themes she noticed, listen to this half hour with Melissa!Link to HFES2014 twitter hashtag:https://twitte ...…
 
Brad Jensen returns to help Tim critique the Magellan RoadMate 2230T-LM portable GPS. This completes our series on portable GPS for the car and provides a fascinating look at how three manufacturers have designed similar solutions. The strenghts of the Magellan include* Text entry is spoken by the unit to confirm input* Dynamic rerouting around ...…
 
Mike Velasco returns to discuss the Windows Phone 8 duo from Nokia, the Lumia 520 and 521. These smart phones may be the best value in a phone ever sold to this point. The guys explain why the design, including the price point, is so attractive.Paul Thurott inspired this episode with his article here:http://winsupersite.com/windows-phone/nokia- ...…
 
Human Factors PhD student Melissa Smith joins Tim for an experiment in bringing human factors-related research to you in three short summaries. Melissa is at George Mason University and donated her time to discuss recent human factors research with Tim.Learn more about Melissa on her website athttp://mabsmith.comThe articles Melissa discusses a ...…
 
Dr. Robert Youmans from George Mason University joins Tim Keirnan for a wordcast episode on verbal protocols. Why and how do we ask usability research participants to think aloud about their task performance, and what does using this method do to our data? Dr. Youmans covers four different methods of thinking aloud:1. Concurrent Verbal Protocol ...…
 
Mike Velasco joins Tim Keirnan for an episode to discuss the customer experience of two Android smart phones: the LG Motion and the Google Nexus 4 (also manufactured by LG). These two very different Android phones each have their own advantages, as do the carriers Tim used them on (MetroPCS and Solavei, respectively).LG Motion:* Small size easy ...…
 
Dave Mitropoulos-Rundus returns for a wordcast episode on the user experience profession that probes the origins of our field. Where did it come from, and how did we come to have jobs in it? And is "customer experience" a better phrase for what we do?For us, UX is about managing risk on projects by doing our trio of research, design, and testin ...…
 
On the 8th anniversary and 100th episode of Design Critique, Timothy Keirnan is joined by a celebratory guest who is no stranger to long-time listeners of the show. Our topic is the design of an everyday object that helps everyone reach a little higher in life: the step stool. We like how such a simple object has so many facets, features, and p ...…
 
In an audio editorial, Tim asks if the supposed death of bricks 'n mortar stores at the hands of online sales is greatly exaggerated. What do you think?The article mentioned in this episode can be read in full athttp://blog.intuit.com/trends/browsing-fees-a-new-retail-strategy-or-the-end-of-bricks-and-mortar/Design Critique does not accept adve ...…
 
Brad Jensen and Tim Keirnan present a longitudinal review of the Garmin Nuvi 50 portable GPS. What does it do well, and how could its interaction design and interface design be improved?An earlier episode of Design Critique reviewed a TomTom portable GPS and you might want to go back and hear that along with this episode.http://designcritique.n ...…
 
The first in a series of Bad Button Labels We Have Known. Brad Jensen joins Tim Keirnan to discuss the Chaos button on his father's new microwave oven. Why do companies allow such dreadful UI labels? Mr. Jensen's microwave is the first of many terrible examples we plan to cover on occasion in future episodes.Desiree Scales has a website called ...…
 
Caitlin Potts discusses using using site maps as website design tools. You can have her Omnigraffle template for free at the following link:http://michichi.org/helping-sitemaps-get-their-groove-back/Note: Caitlin based this episode off a presentation she gave the Michigan chapter of ACM-SIGCHI in December 2012, called "Helping Site Maps Get The ...…
 
A heartwarming holiday tale of good customer service after the sale. Nokia politely and efficiently repaired Tim's Lumia 710 Windows Phone, using a combination of good website design, excellent customer service desk people, and a "do it right the first time" service department.Companies that care about their customers will save the brand's rela ...…
 
Even when the initial user experience of a product is good, the total customer experience suffers when a company ignores service after the sale. We at Design Critique argue that service after the sale IS AN INTEGRAL PART OF A PRODUCT'S DESIGN because it directly affects the customer experience. Only bad companies isolate product design from cus ...…
 
Tobby Smith returns to help Tim provide a longitudinal review of Nokia's Lumia 710 Windows phone. After over eight months of use, the Lumia 710 proved itself a terrific value in smart phone quality, including* Convenient, portable size with grippy back cover that can be switched with other colors to personalize the phone* Hardware buttons for t ...…
 
Listener Costan Boiangiu rejoins the show for a wordcast on haptic feedback in product design. What is it, how is it used currently in product designs, and how could it be used? We discuss designs that have haptic feedback innately as well as designs where the haptics have been added. Thanks for Tim's coworker, Gary, for suggesting this topic f ...…
 
"From Information Architecture to Ambient Findability to Intertwingularity: An Inspiring Conversation with Peter Morville" Recorded June 18th, 2012 at IUE2012. Peter Morville (above, left), best known as a founding father of information architecture, co-authored the profession's best-selling book, Information Architecture for the World Wide Web ...…
 
Tobby Smith joins Tim Keirnan for a longitudinal review of the Windows Phone 7.5 mobile operating system. Both guys have been using it on Nokia Lumia 710 handsets since last winter and are ready to explain why they enjoy the Windows Phone customer experience, as well as complain about the negative points which they hope Microsoft will fix in th ...…
 
A very special mailbag episode in which* Internet User Experience 2012 is promoted. Check it out atwww.iue2012.com* Costan refers us to a terrific article on Airbus airliner cockpit interface design. Read it at http://www.telegraph.co.uk/technology/9231855/Air-France-Flight-447-Damn-it-were-going-to-crash.html* An anonymous listener complains a ...…
 
Listener Lynn Leitte joins Tim for a discussion on how a fad of low-contrast visual design is hurting readability of text and usability of interface elements. What say you? Episode was recorded in late April but for a plethora of reasons is only available now.
 
Dana Chisnell from Usability Works discusses her latest project, Field Guides for Ensuring Voter Intent. This Kickstarter crowd-source funded project will design, write, publish, and distribute concise design guidelines for usable ballot design to public servants around the United States. And, eventually, beyond.Learn and contribute (up until A ...…
 
The GoldStar MA6511W microwave oven is a triumph of kitchen appliance interaction design. Featuring only two mechanical controls that are all too rare in an age of overly-complex digital designs, the MA6511W deserves as much praise as can be put into this 16 minute episode. The adjective "intuitive" is often over-used, but it applies to this sm ...…
 
Listener Costan Boiangiu joins the show with comments on episode DC84, The State of the Internet User Experience 2011 panel session from Internet User Experience 2011.Costan shares his ideas on* The lack of usable bookmark titles on etail product pages* Some websites' frustrating lack of consistent overall navigation* Some websites' not reveali ...…
 
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