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A gem from the second half of this episode where Rohan really gets into some discussion on changing organizations by making folks uncomfortable, "they always start off as research processes and every time I roll one of these out, you realize it is cultural change within the organization, it is connection, transparency, clarity, all of the things th…
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Join Brigette as she speaks with Jacob Burghardt about his experiences taking prior research and utilizing it to enact measurable and meaningful change on products and organizations. As research teams aggregate and synthesize research within research repositories, they eventually confront the reality that just because insights are more available, t…
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Join us and ServiceNow's A'verria Martin as we talk about how ResearchOps professionals often come from varied backgrounds, a love for business (but not meetings), how focusing on stakeholders and specific problems can help show value, and how often reops roles sound like you need to know everything. Spoiler alert - no one knows everything but lots…
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Implementing a research repository as a part of your UX practice requires a shift in behaviours and beliefs. In short, a cultural shift. Join us as we talk about story telling, ethnography, and libraries with Dr Emily DiLeo. Emily will be speaking about this at ReOpSConf2022, Wednesday, June 8th, 2022. Let's get a sneak peek into what you can learn…
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Join us for a chat with Emma Boulton about leveraging communities for operational impact, her time in the ResearchOps Community itself as well as her time on the ResearchOps Cheese Board, doing the work and writing the hugely popular Medium article for the community, "The Eight Pillars of User Research". We'll talk about resiliency in the face of d…
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A ResearchOps Toolbox: Today we have Dr Carolyn Morgan in an episode akin to 'Comedians in cars getting coffee'. Carolyn will be speaking at ReOpsConf2022 alongside Andy Garber-Browne about the ResearchOps Community's project on tools. Selecting the right research tool is hard. We wanted to make the tool evaluation and selection process easier and …
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Today, we’ll be speaking with Alice Kiernan and Lucy Sutton from the Department for Education in the UK. Alice and Lucy will be sharing 5 key things they learned when they built a ReOps function for over 100 User Researchers. At ReOpsConf2022, they’ll explore what not to do (they know because they did it!), how to get started, and how to ensure you…
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Today, we’re speaking with Kasey Canlas, UX Research Operations Lead at Genesys. With new Data Privacy laws frequently emerging, such as GDPR and the more recent Schrems II court decision, it can be challenging to evaluate your research practice to see if current processes are compliant. Kasey will be speaking at ReOpsConf2022 where she will give a…
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Today we have Toluwa Awodiya, Product Manager at Momentive, on the podcast. Toluwa will be speaking at ReOpsConf2022 and, using examples from her team at Momentive, she’ll be showing how to inform your strategy around research operations and enablement initiatives. Toluwa uses a biannual survey that not only measures aspects of ResearchOps componen…
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Today we have Andy Garber-Browne on the podcast. Andy will be speaking at ReOpsConf2022 alongside Dr Carolyn Morgan about the ResearchOps Community's project on tools. Selecting the right research tool is hard. We wanted to make the tool evaluation and selection process easier and save hundreds of hours for researchers, ReOps specialists, and those…
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Adam Banks is the founder & director of UX-Study, specialising in designing, building, and maintaining User Research labs and design spaces. He previously worked at Google as an audio/visual specialist, and set up much of their ResearchOps function. We have a wide ranging discussion about skills, job titles, research libraries and how to scale the …
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Today's episode sees us in a 'fireside chat' with one of the Directors of the ResearchOps Community, Brad Orego. Together, we explore how being multidisciplinary changes a research practice, ReOps leadership, encouraging rigor in research, and how Ops is all about happiness. You can find Brad in the ResearchOps Community slack, or on Twitter @brado…
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Today's episode sees us in a 'fireside chat' with co-chair of the ResearchOps Community, Holly Cole. Together, we talk about how Holly came to ResearchOps, her life, defining moments, and the future of ResearchOps. You can find Holly for a chat within the ResearchOps Community slack, or on Twitter @hollyface1975…
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