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Welcome to The Exchange Coffee Podcasting Network presented by Covoya Specialty Coffee. The Exchange is a coffee podcast where your hosts talk about topics of interest to coffee roasters. Another Cup is a podcast devoted to our belief that coffee is always a collaborative voyage, interviews with customers, suppliers and colleagues. Extra Shots are audio blogs, readings from some of our most popular blogs from covoyacoffee.com. Ristretto Episodes (coming soon) are, you guessed, short clips on ...
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http://www.ristrettotime.com This is not a step-by-step guide (buy a book for that)! This is a journey and I walk you through the situations you will face and show you how I did it, where I succeeded or messed up. If you dream of owning your own coffee shop, this podcast is for you! I started my own coffee shop from scratch, without having any experience -- just the dream! First time I made an espresso with a commercial espresso machine, was when I installed one at the shop. Listen up and su ...
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#1 SCA 24-Conversation with Casey from Canyon Coffee
28:56
28:56
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Takeaways Canyon Coffee started in 2016 as a roaster in Casey's and his girlfriend's apartment and has grown into a wholesale business with hundreds of accounts. They are committed to organic and regenerative agriculture and believe in supporting farmers who have taken the leap to get organic certification. Regenerative agriculture has the potentia…
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00:00 Introduction and Overview 03:01 The Value of Working with a Coffee Trader 14:26 Choosing the Right Coffee Trader for Your Business 33:16 Trust and Communication in Coffee Trading 35:09 Understanding Long Coffee and Legally Binding Contracts 46:07 The Importance of Fair Pricing and Value 53:27 The Role of Trucking Companies in Coffee Delivery …
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#33 Hedging, the C-Market, and New Opportunities
47:36
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Opening theme music: "Buy the Dip" by Dream-Protocol. Closing theme music: "Good Plan" by Peter Nesterouk. (Very likely mispronounced in pod) 00:00 Introduction 01:28 Hobby Roasting as a Business (Briefly revisiting Season 4, Episode 1 Topic) 05:19 The Purpose of Hedging 09:12 Explaining Hedging to Coffee Buyers 11:37 Why Use the Futures Market 15:…
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#32 Coffee Roasting From Hobby to Business
51:47
51:47
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Coffee roasting from hobby to business? How does that even happen? Mark and Todd talk about some of the coffee roasters they've watch go from passion project to profits. And welcome home, Mark Inman!By Mark Inman, Mike Ferguson, Todd Mackey
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Green coffee storage, a few things to keep in mind if you're new to coffee roasting, thinking about coffee roasting, or well on your way and expecting to grow.By The Exchange
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XS7: War and Relationships Brought Centrals to San Francisco
13:30
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I think the biggest reason that Centrals didn’t return to Europe at pre-war volumes is that several years before the war, the coffee industry in San Francisco got fed up with the fact that they couldn’t buy more Central American coffees even though they were interested in quality and willing to pay for it. They understood that the difference betwee…
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#2 Another Cup: Covoya US Managing Director Rob Stephen chats with Covoya UK Managing Director Phil Schluter
16:29
16:29
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Our theme music , Say Africa, is performed by Vusi Mahlasela. More Music from Vusi. You can visit Covoya UK here.By Rob Stephen, Phil Schluter
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XS6: 10 Things You Didn't Know About Juan Valdez
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You are probably familiar with the image of Juan Valdez, his signature mustache, traditional garb, and faithful mule in tow. But there are 10 things you probably didn’t know, from the name of his donkey to how many actors have played the character. Written and read by Mike Ferguson.By Mike Ferguson
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#1 Another Cup: Todd Mackey Talks with Benjamin Chauvin from Rockford Roasting Co.
16:58
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Rockford Roasting Company Rockford on Instagram Covoya Specialty CoffeeBy Benjamin Chauvin, Todd Mackey
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Ristretto Shots: Inspiring email from a listener
8:21
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#31 The Exchange: A Conversation with Sourcing Director and Trader Ian Kluse
34:24
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Managing Director for Covoya Specialty Coffee, Rob Stephen, has a conversation with Senior Trader and Director of Sourcing Ian Kluse about his more than 20 years in the coffee industry.By The Exchange
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XS5: Getting Started with a Green Coffee Supplier
7:56
7:56
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Read the written blog, Getting Started with a Green Coffee SupplierBy The Exchange
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Read the written version here . Instant by Nettson Music promoted by Free Stock Music Creative Commons Attribution 3.0 Unported LicenseBy Mike Ferguson
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26 - Interview with Jamie and Ryan Getchell of The Nest Family Cafe
1:09:03
1:09:03
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I have been thinking about doing this interview for months! Ryan and Jamie are the founders of The Nest Family Cafe in Londonderry, NH. They -- just like me -- started without having any coffee or business experience. After over a year and a half of hard work, they took the leap of faith, left the comforts of corporate behind and dove into this new…
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XS3: On Folger’s Shoulders: Lessons from the Early Years of a Coffee Giant
11:49
11:49
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Remain focused on sales, be disciplined with the numbers, remain committed to quality, and don’t compromise your integrity. Any coffee roaster, whether in their first year or fifth decade, can learn from Folgers coffee history and will be well served by following in the footsteps of a young James A Folger. Read the written blog here.…
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25 - Books that helped me through the process
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I have gotten a few emails with listeners asking what books I recommend. I email each person individually, but decided it would be more beneficial if I just record a Bonus episode. I broke the list in 4 categories: Coffee, Strategy, Operations, Mindset. I end it with some thoughts on work-life balance. As always, email me at dollani@gmail.com with …
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XS2: 300 Years of Coffee Talk - Words About Words About Coffee from 1722 to 1922
13:22
13:22
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It's an Extra Shot audio blog: 300 Years of Coffee Talk - Words About Words About Coffee from 1722 to 1922.By Mike Ferguson
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#30 The Exchange: Talking Blends with Patrick Barter of Gracenote Coffee
30:24
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Why have a coffee blend? Why not? We dive deep into some of the big picture considerations behind blending as Patrick Barter of Gracenote Coffee and coffee trader / guest co-host Todd Mackey step back to consider some of the more philosophical questions around coffee blends.By Patrick Barter, Mike Ferguson, Todd Mackey
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XS1: Speaking of Coffee Prices - Thoughts for Roasters and their Customers
14:11
14:11
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It's an Extra Shot audio blog: "Speaking of Coffee Prices - Thoughts for Roasters and their Customers."By Mike Ferguson
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In this episode, I talk a bit about POSes, but spend a good amount of time talking about various aspects of working with cash and how to protect your business or coffee shop from scammers. I share some issues I ran into and how you can avoid them. Let me know what you think dollani(at)gmail.com. http://www.ristrettotime.com--- Send in a voice messa…
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#29 The Exchange: Speaking of Origin with Byron Holcomb in Guatemala
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29:08
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Byron Holcomb, specialty coffee manager in Guatemala joins us to talk about coffee origin issues and what makes a good green coffee buyer.By Byron Holcomb, Mike Ferguson
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#28 The Exchange: So You Want to be a Coffee Roaster
36:58
36:58
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Mike Ferguson chats with green coffee professionals Charley Requadt and Ethan White about advice they offer new coffee roaster or those who are looking foreword to being coffee roasters one day.By Mike Ferguson, Ethan White, Charley Requadt
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#27 The Exchange: Connie Blumhardt Publisher of Roast Magazine
26:02
26:02
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Connie Blumhardt joins Mike Ferguson to talk about their 24 years as friends in coffee, starting Roast Magazine in 2003 (or was it 2004), and her observations of the coffee roasting sector.By Olam Specialty Coffee
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#26 The Exchange: Mike Ferguson Interviews Coffee Trader Todd Mackey
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Welcome Back! In the two years between seasons 2 and 3 much has happened but we're back, rebooting The Exchange with a few changes. In this episode Mike Ferguson interviews Todd Mackey. Todd talks about his career in coffee, his job as a coffee trader, and the challenges of the last two years.By Olam Specialty Coffee
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I spent 1.5 years over 23 podcast episodes talking about what we did at Cafe Chocolat and how we did it. Meanwhile the 800 pound gorilla was sitting right next to me staring at me — Cafe Chocolat had been shut down. I wasn’t podcasting about a wildly successful shop, or some chain that I grew and sold off. For all intents and purposes it was a fail…
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We have come to the end if the “Starting Your Coffee Shop” journey. In this episode I share a personal story of a childhood book/character that I always think of when I run into something that looks hard and scary, and how I use that to dive in the many directions my career has taken me. I also talk about my favorite episodes I have recorded. Ristr…
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Yes, FREE Wifi is nice, it’s convenient, it’s fun, but it’s not a right. Should you offer it at your coffee shop? Should you not? Let’s discuss! Ristretto Time: Starting and Running Your Coffee Shop by Gjergj Dollani http://ristrettotime.com--- Send in a voice message: https://podcasters.spotify.com/pod/show/ristrettotime/messageSupport this podcas…
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9 - Where to find money to finance your business
26:27
26:27
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In this episode I talk about some different ways to find money to support your new business. I share how I did it at Cafe Chocolat. --- Send in a voice message: https://podcasters.spotify.com/pod/show/ristrettotime/messageSupport this podcast: https://podcasters.spotify.com/pod/show/ristrettotime/support…
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20 - How many cups do I need? (Questions from listeners)
29:24
29:24
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In this episode I answer some of the questions that although may seem trivial are important and will keep you up at night. How many cups do you need? Should you offer different cappuccino sizes? Should you carry different espresso blends? — http://www.ristrettotime.com twitter: @gjergjdollani--- Send in a voice message: https://podcasters.spotify.c…
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In this Episode I talk about the importance of treating customers like patrons first, and friends second. Just because they’ve been coming to your shop for years, it doesn’t mean you can take liberties with them as you would with old friends. Joking, or providing subpar service can backfire, and you can lose an old, loyal customer in a heartbeat. L…
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In this episode I talk about the 3 attributes that make for an outstanding barista. At Cafe Chocolat, I only spent about 5 min interviewing each candidate. I didn’t need more time, because I was not interested in playing scenario games or learning more than was necessary for me to understand if I had a great barista in front of me. Trust me, exquis…
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11 - Hiring staff, employee types and how to develop them
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37:40
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In this episode I talk about how to hire the right employees. What to be aware of. I share the hiring process we had at Cafe Chocolat. Also, things you can do to develop your staff. http://www.ristrettotime.com--- Send in a voice message: https://podcasters.spotify.com/pod/show/ristrettotime/messageSupport this podcast: https://podcasters.spotify.c…
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13 - Interview with Alex Escobar of Cervantes Coffee Roasters
41:48
41:48
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In this episode Alex and I talk about how he started his coffee roastery in his home 10 years ago, and how he grew it to distribute in the entire east coast. We talk about trends in the coffee business, product development, partnerships between roasters and retailers and branding in the coffee business. http://www.ristrettotime.com--- Send in a voi…
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18 - How to think about starting a shop the right way
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In this episode, I dissect a call I had recently with someone passionate about starting their own little shop. They were very excited about it, and asked me the right questions, but those were questions they should have attempted to answer themselves first, before getting as far as they had. Let me know your thoughts at dollani-at-gmail-com--- Send…
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In this episode, I decided to answer some of the questions I have started to get via email. Some of the questions are about the type of espresso machine, space renting, number of employees you need, etc. http://www.ristrettotime.com--- Send in a voice message: https://podcasters.spotify.com/pod/show/ristrettotime/messageSupport this podcast: https:…
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Ristretto Shots: The Coffee Shop Success Formula
6:04
6:04
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Here it is! The most important episode I’ve ever recorded (and probably will ever record). I’m giving out the formula to success or failure, and even highlighting what the best solution is. ...you’re welcome! http://www.ristrettoshots.com--- Send in a voice message: https://podcasters.spotify.com/pod/show/ristrettotime/messageSupport this podcast: …
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In this episode, I talk about the things that need to be considered when choosing a location for your coffee shop. It is not an exhausting list, but it is a few of the most important details. The last 2 minutes also I think are important to note down. http//www.ristrettotime.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/r…
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15 - SEO for coffee shops and retail with Granit Doshlaku of Manaferra
32:19
32:19
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My guest, Granit Doshlaku is an expert in Search Engine Optimization. He is a featured speaker in TEDx and various international Search conferences. Granit and I talk about ways coffee shops and small business can capitalize from Google and various platforms to drive business. http://www.ristrettotime.com--- Send in a voice message: https://podcast…
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10 - Earning PR and getting your shop noticed
37:46
37:46
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In this episode I talk about how to get earned media (being talked about in the news), leveraging Twitter and Instagram go get the word out. Cafe Chocolat made the news as far as Indonesian TV, and your shop can too. I’ll show you how I did it. --- Send in a voice message: https://podcasters.spotify.com/pod/show/ristrettotime/messageSupport this po…
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Ristretto Shots: Read the fine print! READ IT!
4:53
4:53
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Here it is; just read the damn fine print. Don’t let wishful thinking take over rational thinking. No matter how good something sounds, there is a catch. Find out what it is. Don’t be like the people I talk about in this short episode! http://www.ristrettotime.com--- Send in a voice message: https://podcasters.spotify.com/pod/show/ristrettotime/mes…
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As the owner and/or manager of a coffee shop, you are running a pirate ship! And I mean it! You’ll be managing people that are not all necessarily trying to really learn the business and grow with it. In this episode I discuss; should you be loved or feared? http://www.ristrettotime.com--- Send in a voice message: https://podcasters.spotify.com/pod…
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8 - Entrepreneur Mindset - Interview with Alban Selami of Shqipful
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29:00
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In this episode we discuss what it takes to have an entrepreneurial mindset. Changing your strategy in a dime. Understanding when to quit. Stoicism. Etc. --- Send in a voice message: https://podcasters.spotify.com/pod/show/ristrettotime/messageSupport this podcast: https://podcasters.spotify.com/pod/show/ristrettotime/support…
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7 - Choosing the right Coffee Supplier (Part 2) Interview with Travis Vaughn of La Colombe Coffee
41:54
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We talk about what to look for in Suppliers. The future of coffee consumption and the local Washington DC coffee scene.--- Send in a voice message: https://podcasters.spotify.com/pod/show/ristrettotime/messageSupport this podcast: https://podcasters.spotify.com/pod/show/ristrettotime/support
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6 - Choosing Coffee Suppliers with Travis Vaughn of La Colombe (Part 1)
51:18
51:18
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Travis and I talk about choosing suppliers. What to look for. What consumers are looking for in the coffee experience. We also discuss coffee scene in DC. --- Send in a voice message: https://podcasters.spotify.com/pod/show/ristrettotime/messageSupport this podcast: https://podcasters.spotify.com/pod/show/ristrettotime/support…
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5 - Culture, innovation, product launch & pricing tricks at Cafe Chocolat
39:18
39:18
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Interview with my long-time employees Derek James and Gabriel Falk. A trip down memory lane about what worked and what didn’t work. We also talk about some pricing tricks I played there. --- Send in a voice message: https://podcasters.spotify.com/pod/show/ristrettotime/messageSupport this podcast: https://podcasters.spotify.com/pod/show/ristrettoti…
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In this episode I talk a bit about Branding and how it relates to everything that you do. I focus on the importance of understanding the consumer journey. --- Send in a voice message: https://podcasters.spotify.com/pod/show/ristrettotime/messageSupport this podcast: https://podcasters.spotify.com/pod/show/ristrettotime/support…
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We talk about setting up systems in place, so that you can better manage your time and what’s important to you!--- Send in a voice message: https://podcasters.spotify.com/pod/show/ristrettotime/messageSupport this podcast: https://podcasters.spotify.com/pod/show/ristrettotime/support
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This episode is designed to discourage anyone from starting a coffee shop! You should thank me for doing you a great service! Your family should thank me for crushing your coffee dreams! ...but remember; weak hands fold first!--- Send in a voice message: https://podcasters.spotify.com/pod/show/ristrettotime/messageSupport this podcast: https://podc…
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How did I start Cafe Chocolat? What are some important things to think about when starting a coffee shop? How much time? How much money does it take? These and more in this episode! --- Send in a voice message: https://podcasters.spotify.com/pod/show/ristrettotime/messageSupport this podcast: https://podcasters.spotify.com/pod/show/ristrettotime/su…
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Quick Intro in what this podcast is all about. START HERE.--- Send in a voice message: https://podcasters.spotify.com/pod/show/ristrettotime/messageSupport this podcast: https://podcasters.spotify.com/pod/show/ristrettotime/support
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