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Digital service delivery for charities: Charities, community groups, social enterprises and voluntary organisations of all sizes are shifting their service delivery into digital and remote channels. We’re talking to experts and people on the front line about what they’re learning and how charities can make use of digital and tech to reach and help people.
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Episode 18 - Keeping people informed online - Season 1 Review
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In this series of podcasts, we’ve been hearing advice from experts and talking to voluntary organisations about what they’re learning and how charities can make use of digital and tech to reach and help people. In this final episode, Ross McCulloch and Maddie Stark chat through their highlights from the season. Resources mentioned: SCVO Digital Bet…
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Episode 17 - Advice and Information Services
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27:36
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Advice and information charities have made a seismic shift from frontline in-person services to online channels during the Coronavirus outbreak. In this podcast, Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with Stuart Pearson and Kate Wallace, who talk us through the culture shift required to move advice and informati…
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Episode 16 - Website Accessibility and UX (User Experience)
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It is a common misconception that accessibility is all about those with limited vision. Making a website or mobile app accessible means making sure it can be used by as many people as possible. Making your charity's website more accessible also means you will be following best practice with mobile web design, usability and SEO (Search Engine Optimi…
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Episode 15 - DigiSafe Guide To Digital Safeguarding
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In this episode we will be taking a deep dive look at DigiSafe, the new free step-by-step digital safeguarding guide for charities. The DigiSafe guide helps you build safeguarding into each stage of your journey into digital services; building foundations, assessing risk, applying principles, designing for safety and educating everybody. Ross McCul…
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Episode 14 - Tech Privacy and Ethics with Ivana Bartoletti
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In this episode, Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with tech privacy and ethics expert Ivana Bartoletti. Ivana is a sought-after international commentator on headlines stories where the tech economy intersects with privacy, data law and politics. In 2019 Ivana was awarded ‘Woman of the Year’ in the Cyber Sec…
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Episode 13 - Flexible and No Code Technology
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This week’s podcast covers the topic of Flexible and "no code" technology..Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with experts who have been building services using no code solutions. They discuss how charities can harness the power of technology to automate repetitive processes, free up staff time and deliver be…
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Episode 12 - Good Services with Lou Downe
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This special DigiListen is all about Good Services with service designer and author Lou Downe. Most of the services we use every day are not designed to meet our needs. In fact, most of the services we use every day weren’t designed at all. In the rush to create new and innovative experiences, many services today have overlooked the one crucial thi…
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Understanding your data can give you a competitive edge. Our focus for this episode is all things data. Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with experts, looking at how to use your existing data to make decisions. Speakers: Brian Hills, Deputy CEO & Head of Data, The Data Lab Brian has 17 years experience in a…
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Episode 10 - Workplace culture and staff wellbeing and remote working
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This special DigiListen is all about working better during Coronavirus and beyond. We are joined by Bruce Daisley the author of Sunday Times No.1 Business Bestseller 'The Joy of Work: 30 Ways to Fix Your Work Culture and Fall in Love with Your Job Again' Bruce Daisley is obsessed with making work better. He has dedicated the last few years to chatt…
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Charities have been designing services for years. Whether digital or in-person, good service design ensures people are supported and empowered to actively participate in the definition, design and delivery of the services they access. New approaches give simple techniques and processes to involve beneficiaries, staff, volunteers and partners in eve…
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Episode 8 - Cyber Security for Third Sector Organisations
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In the first of two episodes this week, we have Derek Gordon, UK Territory Leader for Identity and Access Management at PwC. Derek has 20+ years IT experience, working on a wide range of high profile cyber security projects for PwC globally. Derek explores the key areas charities need to think about when it comes to cyber security, looking at strat…
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Episode 7 - Managing Risk and Misinformation
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This week’s podcast covers the topic of managing risk & misinformation.Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with experts who have been building services to help people in this area. Our speakers this week included: Jess McBeath - Online safety & digital citizenship expert - Listen from 02:41 Irene Warner-McInto…
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Episode 6 - Digital Content and User Needs
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This week’s podcast is focused on digital content - planning, strategy and beyond. Ross McCulloch and John Fitzgerald chat through highlights from our Zoom call with experts who have been building services to help people in this area. Joining us is Sarah Richards from Content Design London and Simon Kaplan from Citizens Advice. Sarah defined the te…
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Episode 5 - Building and Sustaining Communities
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This week’s podcast covers the topic of building and sustaining online communities. Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with experts who have been building services to help people in this area. Our speakers this week included: Jen Rankine from Skyscanner - Listen from 03:15 Sam Buckley and Torben Hutchings fro…
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Episode 4 - Virtual Meetings and Remote Teams with Beth Kanter
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This week’s podcast covers virtual meetings, managing remote teams, and maintaining connection and wellbeing while social distancing. Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with special guest Beth Kanter. About Beth Beth is an in-demand keynote speaker, named one of the most influential women in technology. She i…
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This week’s podcast covers the topic of Online Accessibility and Inclusion. Ross McCulloch and John Fitzgerald chat through highlights from our Zoom call with experts who have been building services to help people in this area. Our speakers this week: Aaron Slater - @RNslater - @digiscot - Listen from 2:55 Krissie Barrick - @KrissieBarrick - @scope…
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Episode 2 - Social Isolation, Loneliness and Digital Inclusion
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This week’s podcast covers the topic of social isolation, loneliness and social inclusion. Ross McCulloch and John Fitzgerald chat through highlights from our Zoom call with experts who have been building services to help people in this area. Our speakers this week included: Anne Callaghan from Campaign to End Loneliness - Listen from 03:05 Adam St…
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Welcome to a brand new podcast from SCVO and Third Sector Lab. With the sudden impact of coronavirus, charities, community groups, social enterprises and voluntary organisations of all sizes are shifting their service delivery into digital and online channels. We've been hosting online weekly chats with folks from all kinds of charities, talking ab…
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DigiListen: Digital service delivery for the voluntary sector - Welcome
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Welcome to a brand new podcast from SCVO and Third Sector Lab. Charities, community groups, social enterprises and voluntary organisations of all sizes are shifting their service delivery into digital and remote channels. In this series of podcasts, we’re talking to experts and people on the front line about what they’re learning and how charities …
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