Best Sally Kember Podcasts (2024)

1
Linda O'Rourke Interview - your new host 33:34

7M ago33:34

33:34

I'm very excited to announce that Linda O'Rourke, the operator of Herons Rest Serviced Properties, will be taking over the reins of my Serviced Accommodation Secrets Podcast, so that our community will still be served and supported. Here, you will enjoy my interview with Linda, who is such a valuable and knowledgeable member of our SA community, an…

1
Paul Anderson Interview Hospitable Hosts 5 months on 35:29

1+ y ago35:29

35:29

5 months on from the launch of Hospitable Hosts the No. 1 bestselling book full of gems of wisdom and stories from 40 hosts across the world, we welcome Paul Anderson once again. You can hear how Paul has developed his business in that time, taking on staff and changing up his priorities. Paul also has time for interests and a life outside hospital…

1
Mark Simpson Interview – Book Direct Playbook 57:56

2y ago57:56

57:56

Mark Simpson has spent his whole life in hospitality, now a renowned author, award-winning mentor, and proud Boostly founder, he helps short terms rental hosts of all kinds globally to get more direct bookings, instead of relying on the Online Travel Agencies (OTAs). Mark launched The Book Direct Playbook in February 2022, and he’s poured all his e…

1
Tracey Northcott Interview - Hospitable Hosts 49:16

2y ago49:16

49:16

Tracey Northcott is a serial entrepreneur and multi-preneur based in Japan, and has 10 years’ experience as a short term rental host - as you might imagine, Tracey has superpowers to share when it comes to attracting guests and getting bookings! Here Tracey shares the fascinating story of how she got started, the dramatic highs and lows of hosting …

1
Introducing Jodie Stirling, Julie George, Liam Carolan Interview - Hospitable Hosts 43:30

2y ago43:30

43:30

Introducing the visionary behind an incredible new book Hospitable Hosts, Jodie Stirling, of Stirling Stays, beautiful short term rental cottages in the Cotswolds, and two of the amazing collection of co-authors & professional short term rental hosts in this project - Julie George - the Million Dollar Host and Lead Coach of the Legends X STR Accele…

1
Sergio Castaneda Interview - Hospitable Hosts 39:21

2y ago39:21

39:21

Sergio Castaneda is the founder and Superhost of his amazing Jungle House Luxury short-term rental management and consulting company in Columbus, Ohio, USA. He is an Airbnb Ambassador, helping new hosts set up their listings and as well as consulting to support new and existing hosts in the short-term rental industry. You’ll hear how Sergio changed…

1
Toby Doré Interview - Hospitable Hosts 58:33

2y ago58:33

58:33

Episode 115 - Serviced Accommodation Secrets - Toby Doré Interview - Hospitable Hosts Meet Dr. Toby Doré, owner and founder of Cajun Stays his Airbnb business and began his hosting journey in 2016. You can hear how he was working as a full-time University Professor by day and managing two music venues by night - inspired a six-week cross-country ro…

1
Sasha Herman and Plaxy Budzinska Interview - Hospitable Hosts 1:02:13

2y ago1:02:13

1:02:13

Enjoy hearing from Sasha Herman, serviced accommodation expert and director of Jesswood Properties in Luton, and Plaxy Budzinska, mentor and founder of Ravens House Assets, with short term rentals located in Bishop’s Stortford, close to Stansted Airport. Sasha is also a TV presenter, property & travel Expert and luxury brand ambassador - but how di…

1
Andrew Hanson Interview - Hospitable Hosts 1:00:45

2y ago1:00:45

1:00:45

Andrew Hanson shares is incredible story of how he came from nothing to become a performance-driven, multi-faceted, strategic real estate agent and created a successful short term rental business “Pond Life Vacation Rentals” with beautiful homes and many water sports and activities available for guests in New England, USA, as well as running his Ci…

1
Paul Anderson Interview - Hospitable Hosts 45:22

2y ago45:22

45:22

Meet Paul Anderson, the Social Media Hotelier, and host of the award-winning The Sandfield Guest House in Oxford. Here you’ll hear more about how Paul has been welcoming visitors into his guesthouse since 2009 and how his unique knowledge and desire to pay it forward makes him the best host in the area. You will be able to learn how Paul discovered…

1
Jim Odom Interview - Hospitable Hosts 49:44

2y ago49:44

49:44

Here you’ll hear how Jim has been hosting houses on Airbnb since June of 2017, managing properties that he owns as well as houses for Investors and Vacation Rental Owners in San Antonio Texas, and Charlotte, North Carolina in USA. His homes are in wonderful locations, with so much for guests to do and time to cherish on their stays there. Jim learn…

1
Pam Holt Interview - Hospitable Hosts 41:45

2y ago41:45

41:45

Meet Pam Holt, who started as a host in Chicago, USA almost by accident when she went off travelling with her family, and never looked back! Hear how she has been able to visit so many different countries since she began hosting, so it was the start of a great adventure. Pam is now helping new hosts to see how they can create a significant income s…

1
Sean McGregor Interview - Hospitable Hosts 44:56

2y ago44:56

44:56

Meet Sean McGregor, host of Stay Work and Play, and as you may imagine, his short term rentals are perfect for digital nomads who embrace the opportunity to work from anywhere! Hear how Sean got started and the amazing guarantee that they give the property owners whose properties are fully managed so they are hands free and reap all the rewards of …

1
Impact on you in SA sector - UK Budget and CV19 Roadmap 22:02

3y ago22:02

22:02

In the UK the recent Budget had several measures that will help us in the SA sector, and combining this with our Roadmap out of COVID-19 lock down, there’ll be an increase in guests wishing to stay and for numerous reasons… here’s a summary of my thoughts and practical aspects of these two major events announced by the UK Government. For show notes…

1
Get new clients in lockdown and stay true to you 17:48

3y ago17:48

17:48

During lock down, if you have your SA units open for business like we do, it’s vital to find out the reason that guests plan to stay at your property and keep within the current laws. This might seem like a challenge, but in fact there are great opportunities here to help people and thus gain new clients, which is what’s happened with us this week.…

1
New Year and Staying on Track 24:38

3y ago24:38

24:38

How are you getting on with your new 2021 goals? Here are specific ways to keep on track and manage both your key actions this year as well as your mindset. And to share how this still works even if you’re going through a difficult time – unfortunately we’ve had the most traumatic week because a serious car accident has left my eldest grown up chil…

1
Positive actions that you can take as we return to the CV19 tiers 19:31

3+ y ago19:31

19:31

I hope you’re weathering the storm of second lock down and the tier system in the UK, and anywhere in the world! If you’ve felt frustrated by the limitations government restrictions have placed on your SA business, know that you are not alone, and now is the time for you to step up and take positive action. Make the difference to your SA business b…

1
Managing your bookings, optimising your calendar 15:51

3+ y ago15:51

15:51

Sometimes managing your bookings can be a challenge. You either have none, or lots come along at once. Here are some tips on things to do, and what not to do. With increasing financial pressure caused by the impact of COVID-19, there can be increased pressure to bend your rules or not follow your policies in order to secure bookings. Here I share a…

1
Interview with Chris Maughan - Co Founder and CEO of I-PRAC 1:11:37

3+ y ago1:11:37

1:11:37

It was my absolute good fortune and privilege to interview one of the leading speakers in the Short Stay Rental sector, Chris Maughan recently, which is full of practical knowledge and insights that you can apply to your SA business right away! You may know of Chris as CEO of I-PRAC, which is key to building trust with your potential guests, but di…

1
Extra guide on how to outsource 25:30

3+ y ago25:30

25:30

Lots of SA operators have asked for more guidance on how to outsource, and where to find a VA or more varied types of contract workers to complete the many tasks that you want to delegate to someone else. These may be either things you don’t like doing, don’t have time for, or simply to manage the overwhelming amount of daily tasks that have kept y…

1
Working with developers in Rent to SA 21:52

3+ y ago21:52

21:52

You can enjoy the great mutual benefits of working directly with developers of apartment blocks. In our rent to SA business the developers retained the freehold of their blocks, and this creates numerous advantages on all sides. Here I talk about how finances, logistics and guests all receive the positive impact when you work with developers, and h…

1
Outsourcing made easy 18:37

3+ y ago18:37

18:37

Are you feeling overwhelmed in your SA business? Do you spend your whole day busy with tasks, but at the end of each week you realise you have key actions still undone? You’ve heard lots of people talk about how hiring a VA is the answer!! “Outsource everything,” they say… and you think it could help, but how on earth do you start this and how much…

1
Opportunities for you in November Lock down 43:46

3+ y ago43:46

43:46

We will know more after the announcements on Thursday 5th November, but here are “Lock down actions” that you can start with now till we know for sure what we’re allowed to do till 2nd December. There are many opportunities for us to help a lot of people in lock down and to serve our clients - focus on what you can control and stay positive!! For s…

1
Tap into demand in your local area 13:45

3+ y ago13:45

13:45

In your SA business, are you working out how to serve your community, talk to businesses working on developments in your area and at sites for short term projects. Are you getting to know the people who are potential guests in your area? Local networking is of course online and it’s easier than ever to get to know contacts who will want to book and…

1
Setting expectations in SA Management 20:57

3+ y ago20:57

20:57

Have you outsourced the running of your SA unit(s) to a management company? If you have this should free up your time and keep your SA business and investment generating a profit for you while you do other things. However, I’ve had many questions from R2SA business & property owners alike about what they do when the grey areas in the arrangement st…

1
Interview with Moneesha Imrit Ludhor 1:03:28

3+ y ago1:03:28

1:03:28

This awesome business woman from the world of SA, Moneesha Imrit Ludhor is the founder of KVM Serviced Accommodation Ltd and is the perfect guest to celebrate our 100th Podcast episode!!! Moneesha operates a successful R2SA business in Peterborough, plus runs the guest house she converted to SA last year with her team including three VAs. She is a …

1
Putting QR codes in your SA Unit 19:33

3+ y ago19:33

19:33

As lock down continues in the UK, with our public health emergency caused by COVID 19, the ‘new normal’ now includes ‘NHS Test & Trace’ which is part the range of measures to track where COVID 19 has spread and enable us all as individuals to do the right thing to self-isolate if we’ve had contact with someone who has symptoms or a full case of the…

1
Turn from loss or breakeven to profit 33:14

3+ y ago33:14

33:14

Lots of SA operators in the community have been asking for help with revenue and basically becoming profitable, as things can be a struggle in lockdown. Here are 11 points to guide you through steps to take - it can just take a few small adjustments to change this to start making money now instead. For show notes and resources in my podcast, go to …

1
SA Systems extra questions answered! 35:55

3+ y ago35:55

35:55

I was lucky to be presenting all about SA Business Systems at the online The Property Ladder with KMO Support monthly meeting. Thanks so much to Kudirat Mojisola Olowosale for the privilege to share what we do and the benefits of SA systems. With SA being hospitality as well as property, it’s really key to use systems to give your guests the best e…

1
Interview with Kevin Poneskis 1:05:52

3+ y ago1:05:52

1:05:52

Kevin, known as The Property Soldier, runs successful serviced accommodation and property businesses with his partner Caroline Benson and he also enjoys sharing his knowledge as lead SA trainer at Progressive. In this interview we hear how Kevin got into SA in the first place and his future goals, plus many gems of wisdom. Kevin’s recent Amazon bes…

1
Getting AA COVID-19 confident accreditation 26:20

3+ y ago26:20

26:20

Episode 95 - Serviced Accommodation Secrets – Getting AA COVID-19 confident accreditation We received our AA COVID-19 confident accreditation for our SA units this week, which is something that all SA operators can still apply for if you haven't already. Here I go through what you need to do to receive this, plus thinking about communications with …

1
Managing the peaks and troughs of SA 17:03

3+ y ago17:03

17:03

This is to help you manage the peaks and troughs in your SA business - we’ve gone into a really busy phase this week, and persistence is paying off, but these times have been challenging! Some operators I know are really busy with weekend guests but we have a mix of bookings - contractors and now overseas guests who are working here but need to sel…

1
What your guests really want 18:48

3+ y ago18:48

18:48

We’ve been working on a guest survey to find out what our guests really want, and what they’d love us to do more of and anything we could stop doing that would improve their experience staying at our serviced apartments. This will be awesome to enable our guests to come back and have an even happier stay next time they book. Along with other recent…

1
This great business of SA! 17:55

3+ y ago17:55

17:55

With rent to SA, we have the chance to create brilliant, rewarding win:win relationships with our property owners whether you have SA houses or apartments in a block, or another niche type of SA unit! We provide a valuable service to our guests which has been shown to weather the battering of lock down, particularly well, with the diverse needs of …

1
Effective use of systems in SA 33:07

3+ y ago33:07

33:07

What lifestyle do you want to live, and what legacy do you want to build? If you’re constantly involved in the daily operations of your business, then you won’t be making decisions about this, you won’t have the time or the choice!! Here’s how systems can help you see what tasks are being done in your business and how to delegate effectively. That …

1
Keep Building Trust With Guests 20:16

3+ y ago20:16

20:16

With all that’s been going on with lock down, and changes to rules, easing then tightening again, this is an especially important time to build trust with our potential guests, especially at this time, They may find OTAs reassuring, but direct bookings are brilliant for us as operators and for our guests alike. There is a lot we can do to assure ou…

1
Re-energise yourself - Leave the struggle behind.mp3 14:30

3+ y ago14:30

14:30

Many of us have been in survival mode for such a time now during lock down, now is the time to take the path of least resistance so that we thrive instead. If you tap into support systems that you most likely already have, you’ll feel more energised, vibrant and successful – here’s how. For show notes and resources in my podcast, go to my website w…

1
Race relations in the SA Sector 21:19

3+ y ago21:19

21:19

I was privileged to attend a webinar recently, hosted by Na'ím Anís Paymán and Emilio of Zeevou, and listened to the fabulous panellists who spoke from the heart about race relations in our industry. Here I share aspects of the discussion and their help for us to make good and positive changes to benefit the human race in the incremental ways we al…

1
Are your numbers working? 21:15

4y ago21:15

21:15

We have been in lock down for the whole of the 2nd Quarter of 2020, so it's time to take stock and review your income and expenses per Serviced Accommodation unit! It’s important to keep track of your revenue and specific costs per property, and review monthly so you can stay on top of your revenue management and know how your SA units are performi…

1
Detailed Help and Advice on Managing Your Risks 45:04

4y ago45:04

45:04

Are you ready for your guests, can they be confident in your SA unit? If you don’t have your COVID-19 measures in place yet, here is detailed help on how to re-assess your current COVID 19 measures and enhanced cleaning procedures. You need to carry out an appropriate COVID-19 risk assessment, at a business and onsite level, and train your housekee…

1
Preparing for 4th July re-opening - Cleaning compliance 17:51

4y ago17:51

17:51

Preparations for 4th July re-opening in the UK - Cleaning Compliance It's exciting that we will be able to welcome all guests from Saturday 4th July!! As lock down eases, it super important to make sure we still have robust cleaning processes and an enhanced regime in place, even if you've been open for keyworkers, to ensure our guests are confiden…

1
Due diligence keeps you above board with great guests 12:48

4y ago12:48

12:48

We had a weird thing happen with a potential guest getting in touch and it got me thinking about how we all need to stay vigilant to make sure our guests are meant to be staying with us. This is the time to follow your processes and do due diligence on guests and bookings - most people are lovely but sometimes there are those who are may plan to mi…

1
Prepare & Stay motivated as Lock Down rules Change 23:29

4y ago23:29

23:29

We, in the hospitality business, have a few more weeks till we can open fully to all guests, but from today non-essential retail shops can open and so we are heading towards SA, hotels, pubs, restaurants and attractions opening in early July. Exciting times for anyone who has been closed, and if like us you’ve been open, this will help you to prepa…

1
Caring for your guests now and moving forward 21:46

4y ago21:46

21:46

With lockdown easing but rules still in place for the SA sector and our guests, as well as the threat and difficulties of COVID-19 itself, sometimes our guests are very stressed or have concerns, and we are there to help them and make sure they are doing well. Placing ourselves in their shoes, being kind, showing courage and compassion in these cha…

1
Never give up on your goals - just keep going! 22:05

4y ago22:05

22:05

This time it’s all about keeping going towards your SA business goals, even through these challenging times. We’ve had some ups and down, mostly up I’m glad to say, but I know that many in this sector have had difficult times and because they just kept on taking the right actions, they have finally achieved success!! I would say that self-belief he…

1
Networking, Marketing and Sharing Tips 18:29

4y ago18:29

18:29

With the OTAS like Booking.com still closed, this is a great time to propel your direct marketing forward, and to get more ideas on how to do this, I attend many networking events and have a mastermind and marketing meetings with the experts! This is the best time to rejuvenate your SA business ready for the end of lock down – you have the chance t…

1
Interview with Theo Bailey 55:20

4y ago55:20

55:20

In this interview with Theo Bailey of “Per Person Per Night Contractor Digs” he shares how his SA business had been increasingly busy providing short stay accommodation for many contractors throughout the COVID-19 situation and how he anticipates this will continue long after the current crisis. Theo and his partner Kelly have recently launched the…

1
UK help for SA operators and changes due this weekend 19:42

4y ago19:42

19:42

In the UK any changes to lock down will be announced on 10th May - we may see demand increasing for short term stays if workers are allowed back to work, and momentum is building in the sector. If you’re still open but lacking bookings, or open at lower rates to help at this time, there is financial support available in several forms which I share …

1
Let everyone know you’re open for key workers 30:01

4y ago30:01

30:01

During difficult times, it’s the companies who keep marketing that stay in business and this is one of the cheapest times to advertise especially as you’re not competing with all the big advertisers. It’s as if the winds of space are blowing through Google at the moment! If you aren’t proficient at placing Google Ads and Facebook Ads, then get some…

1
Being visible and caring for your guests has never been so vital! 36:46

4y ago36:46

36:46

During the COVID-19 lock down, Booking.com have now joined AirBnB and closed the calendars of all of us in the serviced accommodation industry – for those of us still hosting key workers this makes it more difficult to be seen, but there are many key workers looking for emergency and short-term accommodation while they work but now cannot find anyw…

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