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Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry. Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation. We tackle the gamut—marketin ...
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Grading The Vacation Rental Industry Today: The Good, The Bad & The Ugly (With Steve Milo & Miriam Ramsey)
55:22
55:22
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55:22
In this episode, we interview Steve Milo and Miriam Ramsey from Vtrips. They share their (always) honest takes on where we're heading, VRMA, how Vtrips is doing, ethics of our industry and a lot more. Editor's note: we had some minor audio issues with Miriam's file, but it doesn't take away from the great information shared. Enjoy! ⭐️ Links & Show …
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Building The True Guest Experience With Service vs Hospitality (With Matthew Loney)
56:18
56:18
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56:18
In this episode, we interview Matthew Loney with Xplorie on overall guest experience, service vs hospitality, building the right setup for guests and lot more! Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Matthew Loney XplorieBy The Business Blacksmith
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Breaking Down The Business Sense Of Treating Customers Like Rock Stars (With Jeff Ostermann)
57:54
57:54
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57:54
In this episode, we interview Jeff Ostermann from Sweetwater (Sweetwater is the world's leading music technology and instrument retailer) about how customer care leads to the ideal outcome not only for happy customers, but for their business as well. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Jeff Ostermann Sweetwater…
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Going From A To Z In The Vacation Rental Industry (With Kimberly White & Jeff Iloulian)
51:41
51:41
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51:41
In this episode, we interview Jeff Iloulian and Kimberly White from HostGPO on their approach to marketing, brand building, standards, scaling, 'starting from the bottom' and more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Kimberly White Jeff Iloulian HostGPOBy The Business Blacksmith
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Building A Hospitable + Welcoming Vacation Rental Experience In Québec (With Kerri Gibson)
57:15
57:15
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57:15
In this episode, we interview with Kerri Gibson of Chalets Hygge. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Kerri Gibson Chalets HyggeBy The Business Blacksmith
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Hitting Reset On The Art Of Hospitality: An Important Update About Where We're Heading
17:40
17:40
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17:40
In this episode, we share what's happening with the next phase of The Art Of Hospitality, why our back catalog is down and other important life updates. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'ConnellBy The Business Blacksmith
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Hospitality Is Life: How To Over-Deliver On Experience On The Small Things (With John Paladino)
53:39
53:39
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53:39
In this episode, we interview with John Paladino from Small Batch Hats (our proud hat builder) and Milestone Meetings. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Small Batch Hats John Paladino Milestone MeetingsBy The Business Blacksmith
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Technology In Our Industry Is Not JUST About Software: Here Is Why (With Nils Erik Mattisson)
48:35
48:35
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48:35
In this episode, we interview Nils Erik Mattisson from Minut on hardware, safety, the Airbnb camera ban, his history at Apple and a lot more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Minut Nils Erik MattissonBy The Business Blacksmith
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If Data Is Gold, Does That Make This Man The "Vacation Rental King Midas"? (With Jamie Lane)
57:43
57:43
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57:43
In this episode, we interview Data King Jamie Lane on Airdna's approach, regulation, the 'truth', going viral, facts over fiction and even more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Jamie Lane Airdna 2024 Outlook Report Best Places to Invest in 2024 January Monthly Review…
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The Vacation Rental Industry's Massive Inflection Point Happening Now (With Ashley Ching)
50:26
50:26
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50:26
In this episode, we interview Ashley Ching of Inhaven on standards, growth, what the key elements (bed/bath/kitchen) in a vacation rental are doing well vs doing poorly, scaling and more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Ashley Ching InhavenBy The Business Blacksmith
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Making Vacation Rentals Even More Accessible To ALL People Is Good Business (With Adam Probolsky & Lorraine Woodward)
52:05
52:05
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52:05
In this episode, we interview people who are aiming to make the world a better place for all who travel - including those that may have more specific requirements in the design of a vacation rental due to a physical, cognitive or other condition. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Lorraine (Berry) Woodward…
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