Best Servicenow Platform Podcasts (2024)

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ServiceNow Series E167: Doug Rezabek, Director of Strategic Initiatives and ServiceNow Practice at SOFtact Solutions 25:04

5h ago25:04

25:04

Today's guest is Doug Rezabek, Director of Strategic Initiatives and ServiceNow Practice at SOFtact Solutions. Founded in 2017, SOFtact Solutions solves problems through design, procurement, integration, execution and program management of subject matter expert,s and the hardware/software necessary to implement solutions. They provide solutions for…

1
The ongoing decline of brand loyalty, what’s driving it and what should be done about it - Interview with Simon Morris of ServiceNow 45:06

18h ago45:06

45:06

Today’s interview is with Simon Morris, the Area Vice President of Solution Consulting at ServiceNow. Simon joins me today to talk about ServiceNow’s new Consumer Voice Report 2024, the ongoing decline of brand loyalty, what’s driving it, why “The future of customer experience is high-tech meets high-touch” and some of the biggest lessons coming ou…

1
WBSP603: Grow Your Business by Learning the Top 10 Supply Chain Suites in 2024 w/ Sam Gupta 28:03

1d ago28:03

28:03

Send us a Text Message. Critical roles within architecture are contingent on cross-functional integration. Supply chain suites limit ERP suites to financial reporting, whereas suites tailored for the retail sector necessitate coordination with WMS, TMS, and OMS to achieve advanced capabilities such as inventory management and allocation. There has …

1
Syncing with ServiceNow: 6 ways to deliver great customer service with automation & intelligence 23:41

2d ago23:41

23:41

In a competitive market, delivering great customer service is critical to maintaining relevance and exceeding expectations. However, many organizations struggle to manage fragmented systems, front and back offices that don’t “talk” to each other, and clunky workflows that tap into far too many systems and applications. In fact, according to the Ser…

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E520 Brandon Allgood, Chief Data Officer at FogPharma 25:51

2d ago25:51

25:51

Today's guest is Brandon Allgood, Chief Data Officer at FogPharma. Founded in 2016, FogPharma is a clinical-stage company pioneering a new class of drugs to address the limitations of today’s precision medicines and achieve universal druggability. FogPharma’s discovery engine integrates cutting-edge technologies that dramatically accelerate the spe…

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WBSP602: Grow Your Business by Learning Different Architectural Patterns Containing Several Supply Chain Technologies w/ Jonathan Porter 38:08

2d ago38:08

38:08

Send us a Text Message. While there might be overlap between retail and manufacturing business models, they have uniquely different processes, driving the need for distinct architecture and master data governance. While designing business processes and architecture, several decisions could have a catastrophic impact on operational efficiency and en…

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ServiceNow Series E166: Holger Brink, Technical Director & Chief ServiceNow Architect at NetImpact Strategies 23:46

7d ago23:46

23:46

Today's guest is Holger Brink, Technical Director and Chief ServiceNow Architect at NetImpact Strategies. Founded in 2009, NetImpact is a leading provider of digital transformation support to the US federal government, renowned for its innovative solutions and comprehensive expertise. With a proven track record of driving technological advancements…

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WBSP601: Grow Your Business by Learning the Top 10 Supply Chain Business Network Platforms in 2024 w/ Sam Gupta 23:41

8d ago23:41

23:41

Send us a Text Message. Prior to the introduction of supply chain business networks, industries relied on research and survey-based methods for supply chain planning. Companies in the data business frequently encountered substantial errors, resulting in inefficiencies across the supply chain. The establishment of networks posed challenges due to va…

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We've only just scratched the surface of artificial intelligence - Interview with Peter van der Putten of Pega 27:24

9d ago27:24

27:24

Today’s interview is with Dr Peter van der Putten, who is Director of the AI Lab at Pega and assistant professor of AI at Leiden University in The Netherlands. I caught up with Peter at the recent PegaWorld to talk about his highlights from the event, how to think about AI using a left/right brain thinking metaphor and what’s coming next in the ent…

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E519 Christian Ferreira, Founder and CEO at PSci.AI 17:12

9d ago17:12

17:12

Today's guest is Christian Ferreira, Founder and CEO at PSci.AI. Founded in 2022, Procurement Sciences AI (PSci.AI) is a trusted partner for GovCon, aerospace, defense, education and other government-oriented businesses, offering a transformative platform powered by breakthrough advancements in Generative AI. Their platform and tools provide invalu…

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WBSP600: Grow Your Business by Learning From an Expert Witness Story of an ERP Implementation Failure w/ Eric Kimberling 36:57

9d ago36:57

36:57

Send us a Text Message. Technology is easy only for salespeople who have never implemented a single software. Sales and marketing hype often cloud executives’ judgment, leading to catastrophic decisions from the get-go. The biggest factor is unrealistic expectations. But that’s not all. Issues such as politics and power struggles may throw off any …

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AI, quantum threats, and the evolution of securing the endpoint at HP (Ian Pratt, HP) 20:33

13d ago20:33

20:33

This week's episode of Techzine Talks on Tour was recorded several months ago. At the HP Amplify Partner Conference in Las Vegas we sat down with Ian Pratt, Global Head of Security for Personal Systems at HP, to talk about the changes and challenges in that department. One of the key differentiators HP PCs bring to bear is the so-called Endpoint Se…

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ServiceNow Series E165: Greg Wheeler, Public Sector Vertical Lead at CDW ServiceNow Solutions 20:11

14d ago20:11

20:11

Today's guest is Greg Wheeler, Public Sector Vertical Lead at CDW ServiceNow Solutions. As a ServiceNow Elite Partner, CDW helps you optimize the value of your ServiceNow investment and streamline IT operations across your organization. With customers ranging from Fortune 500 companies to some of the nation’s leading healthcare organizations and hi…

1
WBSP599: Grow Your Business by Learning the Top 10 S&OP Systems in 2024 w/ Sam Gupta 21:38

15d ago21:38

21:38

Send us a Text Message. Conducting inventory-centric operations without an S&OP system is almost unfeasible. Historically, businesses handled operations using intricate spreadsheets that consolidated data from diverse sources. Despite ERP systems asserting S&OP capabilities, their inflexible data structures for transactions impede analytical workfl…

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E518 Drew Linsley, Co-Founder and CEO at Operant Biopharma 24:52

16d ago24:52

24:52

Today's guest is Drew Linsley, Co-Founder and CEO at Operant Biopharma. Operant Biopharma's AI-powered robotic microscope learns to design drugs by watching and controlling diseases over time. Their platform autonomously designs biological experiments, discovering and optimizing disease treatments. The company focuses on high-need areas like neurod…

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WBSP598: Grow Your Business by Learning Retail Datasets and Their Use for Retail Operational Planning w/ Thomas Walle 41:45

18d ago41:45

41:45

Send us a Text Message. Data is everywhere, but to be able to effectively use it, you need to understand their sources, limitations, and how you might be able to fill up gaps in your internal data with externally available datasets. The lifeblood of retail business runs on finding the right sites. But doing that is not easy because of the unavailab…

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Listening and taking action at scale - Interview with Ron Secrist of Citi and Christina Sansone of Dish 30:41

19d ago30:41

30:41

Today’s interview is a combo podcast in which I interview (separately) Ron Secrist, Managing Director, Head of Client Experience at Citi, and Christina Sansone, Vice President of CX Transformation at Dish. I met both of them when I attended Qualtrics’ X4 Summit in Salt Lake City last month and talked to them about their Qualtrics journey, what they…

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WBSP597: Grow Your Business by Learning the Top 10 Project Management Systems in 2024 w/ Sam Gupta 23:50

24d ago23:50

23:50

Send us a Text Message. Organizations engage in a multitude of projects, each with its own unique attributes—whether they are internal or external, short or long-term, billable or cost-centric. These projects also differ across industries, with specific scheduling and reporting requirements. Construction projects, for instance, exhibit significant …

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AI in Action E517: Tao Wang, Director of Machine Learning at SurveyMonkey 18:51

23d ago18:51

18:51

Today's guest is Tao Wang, Director of Machine Learning at SurveyMonkey. Headquartered in California, SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. The company's fast, intuitive feedback management platform connects millions of users worldwid…

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WBSP596: Grow Your Business by Understanding ServiceNow’s Capabilities, an Objective Panel Discussion 57:13

25d ago57:13

57:13

Send us a Text Message. ERPs have historically overlooked the requirements of IT teams. However, it's important to acknowledge that industries heavily reliant on ERPs may possess smaller IT teams. On the contrary, in other sectors, particularly those without extensive inventories, IT teams could essentially constitute the entire operations team.Jus…

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An inside-out look at cyber security from Arctic Wolf CISO Adam Marrè 31:34

27d ago31:34

31:34

In this new episode of Techzine Talks on Tour, we take an inside-out look at cyber security. That is, we discuss challenges and developments a cyber security company faces. We do this with Adam Marrè, Chief Information Security Officer at Arctic Wolf. We also discuss current trends, obviously AI and the rise of deepfakes. As the CISO of cyber secur…

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How to get 2.7mln ‘Mom & Pop’ stores to adopt a new distributive trade platform - Interview with Prashaant Huria of Unilever 40:25

27d ago40:25

40:25

Today’s interview is with Prashaant Huria, who is the Chief Technology Officer for Unilever’s Digital Distributive Trade business. Prashaant and I connected after he spoke at Adobe’s Global Summit in Las Vegas back in late March. We talked about how they got 2.7mln ‘Mom & Pop’ stores to adopt a new distributive trade platform that Prashaant and his…

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ServiceNow Series E164: Ben Wilcox, ServiceNow Americas Practice Leader at IBM 22:57

28d ago22:57

22:57

Today's guest is Ben Wilcox, ServiceNow Americas Practice Leader at IBM. Ben is a seasoned professional services leader, with global experience with across multiple industry sectors. Ben has strong experience as an operations and sales leader with a strategic mindset and demonstrating results with clients. His focus is on understanding client issue…

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WBSP595: Grow Your Business by Learning the Top 10 Non-profit ERP Systems in 2024 w/ Sam Gupta 25:20

29d ago25:20

25:20

Send us a Text Message. Non-profit entities encounter unique ERP challenges that set them apart from inventory-focused businesses. Their varied structures, encompassing intricate elements like membership categories, grants, and complex workflows, differ widely across sectors. For example, educational and healthcare non-profits may require distinct …

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E516 Josh Ransom, VP of Customer Experience and Board Member at BEKhealth 17:24

30d ago17:24

17:24

Today's guest is Josh Ransom, VP of Customer Experience and Board Member at BEKhealth. Founded in 2020, BEKhealth are a team of technologists, data scientists, nurses and clinical operations experts on a mission to significantly increase patient access to clinical research by enhancing sites and sponsors ability to “identify and match” more patient…

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WBSP594: Grow Your Business by Understanding Snowflake’s Capabilities, an Objective Panel Discussion 58:50

1M ago58:50

58:50

Send us a Text Message. Consulting companies generated trillions of dollars by orchestrating the movement of data and crafting ETL codes. This was essential to safeguard the operational systems from the potential impact of analytical workloads on performance. Operational systems handled transactional heavy lifting, while analytical workloads focuse…

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Kubernetes: maturity, challenges and the impact of AI (Shaun O'Meara, Mirantis) 29:22

1M ago29:22

29:22

For this new episode of Techzine Talks on Tour, we sat down with Shaun O'Meara, CTO at Mirantis, to discuss the state of Kubernetes, its challenges, maturity and what the impact of AI is on it. Disclaimer regarding the text below: we let the built-in AI functionality of Buzzsprout generate a summary of the conversation Sander from Techzine had with…

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ServiceNow Series E163: Thomas Sidebottom, Principal Platform Architect at ECS Federal 27:03

1M ago27:03

27:03

Today's guest is Thomas Sidebottom, Principal Platform Architect at ECS Federal. Founded in 1993 and headquartered in Fairfax, Virginia, ECS are proud to build successful customer relationships with some of the world’s leading agencies in both the public and private sectors. Inspired by the ability to create, innovate and serve, their highly skille…

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Lessons learnt from testing Copilot for service across tens of thousands of service engineers - Interview with Jeff Comstock of Microsoft 44:43

1M ago44:43

44:43

Today’s interview is with Jeff Comstock, CVP of Dynamics 365 Customer Service at Microsoft. Jeff joins me today to talk about Co-Pilot for Service, the impact it is having on the agent experience and also customer/business outcomes, their experience trialling it extensively with their own customer service engineers, how their early adopter clients …

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WBSP593: Grow Your Business by Learning the Top 10 Cloud ERP Systems in 2024 w/ Sam Gupta 35:44

1M ago35:44

35:44

Send us a Text Message. Cloud ERP systems vary widely, ranging from those concealing outdated backends as cloud-based solutions to more extreme cases that utilize on-premises code bases in data centers, merely claiming a 'web link' qualifies as the cloud. To unravel this complexity, it's essential to comprehend the diverse layers and factors that c…

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E515 Joyce Myers, Chief Data Officer at Modern Technology Solutions Inc. (MTSi) 20:34

1M ago20:34

20:34

Today's guest is Joyce Myers, Chief Data Officer at Modern Technology Solutions Inc. (MTSi). Founded in 1993, MTSi is a 100% employee-owned engineering services and technology solutions company delivering first-choice capabilities to solve problems of global importance. Their mission is to make important, lasting contributions to the nation’s defen…

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WBSP592: Grow Your Business by Learning How to Start the FP&A Process w/ Chris Reilly 26:31

1M ago26:31

26:31

Send us a Text Message. Mom-and-pop businesses have a mindset that if they are able to manage the books, then they are good. But to build a scalable business, you need to implement the FP&A process sooner rather than later. The FP&A process can help with the forward-looking statements and planning the cash flow. It might also help identify the red …

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The tables are turning in favor of the defenders in cybersecurity (Jeetu Patel, Cisco) 29:25

1M ago29:25

29:25

For this new episode of Techzine Talks on Tour we sat down with Jeetu Patel, EVP of Collaboration and Security at Cisco at RSA Conference earlier this month. He has a rather positive outlook on the ongoing war organizations wage with attackers. We discuss why that is in this deep-dive into security architecture and infrastructure. According to Pate…

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E514 Tej Hemantharaj, Director, Technical Practice Lead at Fujitsu North America 15:20

1M ago15:20

15:20

Today's guest is Tej Hemantharaj, Director, Technical Practice Lead at Fujitsu North America. Fujitsu North America understands that power comes from information, and your ability to optimize and manage it. They offer an extensive portfolio of business technology services, cloud services, computing platforms and industry solutions for sectors such …

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Personalisation and the pink elephant in the room - Interview with Emma Springham of TSB 21:04

1M ago21:04

21:04

Today’s interview is with Emma Springham, Chief Marketing Officer at TSB, a British retail and commercial bank. I met Emma at Adobe’s Global Summit in Las Vegas after she spoke on the Main Stage. Emma and I talk about the importance of your personal brand in marketing and CX leadership, the pink elephant in the room, what personalisation means for …

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WBSP591: Grow Your Business by Learning the 15 Retail Digital Transformation Trends in 2024 w/ Sam Gupta 20:03

1M ago20:03

20:03

Send us a Text Message. While 2023 proved challenging for retailers, the positive aspect is that it didn't turn out as bleak as anticipated. The forecast for 2024 is still unclear, but there is optimism for a recovery. With restored economic confidence, retailers are ready to channel accumulated funds into postponed digital transformation trends in…

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WBSP590: Grow Your Business by Understanding Palantir’s Capabilities, an Objective Panel Discussion 58:59

1M ago58:59

58:59

Send us a Text Message. The assertion of a data platform serving as an ERP is not new. Many companies grapple with discerning the disparity between the two. The distinction is further muddled as data platforms become software-defined, emulating ERP functions. While data platforms traditionally reside in the architecture atop the transactional layer…

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Syncing with ServiceNow: 4 key takeaways from Knowledge 2024 24:45

2M ago24:45

24:45

Knowledge 2024 was an incredible, action-packed three days of inspiring keynotes, exciting demos and breakout sessions, and plentiful networking opportunities for the 20,000 ServiceNow customers, partners, and developers in attendance. In addition to announcements about expanded GenAI, workflow automation, and partner solutions, here are the key ta…

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ServiceNow Series E162: Julian Tucker, Chief Engineer – ServiceNow Architect at Booz Allen Hamilton 18:55

2M ago18:55

18:55

Today's guest is Julian Tucker, Chief Engineer – ServiceNow Architect at Booz Allen Hamilton. Founded in 1914, Booz Allen Hamilton transform missions with tomorrow’s technologies to advance the country’s most critical civil, defense and national security priorities. Trusted as the largest provider of AI to the federal government, they combine leadi…

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The best architecture for the AI Economy uses private and public AI (Mike Beckley, Appian) 22:59

2M ago22:59

22:59

This brand new episode of Techzine Talks on Tour features a discussion with Mike Beckley, the CTO of Appian. Beckley's company has a very clear and in general common sense approach to AI. Preparing your company for the AI Economy isn't necessarily hard, he argues. The key components are all available. You just need to implement them correctly. Duri…

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WBSP589: Grow Your Business by Learning the Top 10 Pharma ERP in 2024 w/ Sam Gupta 24:31

2M ago24:31

24:31

Send us a Text Message. Specialized ERP systems tailored for the pharmaceutical industry surpass generic alternatives, ensuring shorter implementation times and increased success rates. Relying on ad-hoc arrangements can lead to unforeseen challenges, making pre-baked capabilities within the system's data model crucial for preventing issues with ve…

1
From Lead to Signature with D365 and Docusign 18:27

2M ago18:27

18:27

Out of the box, Dynamics 365 can help organizations of various sizes across different industries solve business problems with technology. Whether that's improving seller efficiency and pipeline accuracy, or boosting CSAT by solving your customer service problems more quickly, or it's ensuring your field agents are better equipped to complete their …

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AI in Action E513: John Elder, Founder and Chair at Elder Research 18:25

2M ago18:25

18:25

Today's guest is John Elder, Founder and Chair at Elder Research. In 1995, John started Elder Research to help clients solve some of their most complex and challenging business problems leveraging data science. Over the last 28 years, Elder Research has grown to a team of about 150 data scientists, engineers and support staff who are deeply passion…

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WBSP588: Grow Your Business by Learning the Top 10 Medical Device ERP in 2024 w/ Sam Gupta 23:13

2M ago23:13

23:13

Send us a Text Message. The medical device industry's unique challenges demand specialized ERP solutions, spanning consumable items and large CapEx equipment segments. Processes and regulations vary based on diagnostic or surgical use, complicating the ERP landscape. The sector faces increased scrutiny, making systems supporting comprehensive repor…

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How to bring AI into your Business (Jayesh Govindarajan, Salesforce) 29:48

2M ago29:48

29:48

Unlock the secrets of integrating AI in enterprise organisations with Jayesh Govindarajan, the SVP AI at Salesforce. Many organizations are challenged how to fit genAI into their business. Salesforce is helping it's customers by offering many integrated genAI features, but it also gives it's customers the power to build their own AI features. Govin…

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Making in-store grocery shopping fun and going viral on TikTok - Interview with David McIntosh of Instacart 42:07

2M ago42:07

42:07

Today’s interview is with David McIntosh, who is VP and GM of Connected Stores at Instacart. David joins me today to talk about innovation in the retail space, why and how they are reaching into the physical retail domain, what they are up to, the benefits for both the customer and business and a look into the future of retail. This interview follo…

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ServiceNow Series E161: Felipe Oehrwald, Manager (Specialist Lead) – Technology Strategy Transformation at Deloitte 19:48

2M ago19:48

19:48

Today's guest is Felipe Oehrwald, Manager (Specialist Lead) – Technology Strategy Transformation at Deloitte. As a ServiceNow Global Elite Partner with over 11 years of experience delivering ServiceNow transformation programs for over 5500 clients, Deloitte understands this new world of work. With deep industry expertise, they have integrated advis…

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WBSP587: Grow Your Business by Learning the Top 10 Aerospace and Defense ERP in 2024 w/ Sam Gupta 22:29

2M ago22:29

22:29

Send us a Text Message. The aerospace and defense industries grapple with unique challenges, including stringent quality and regulatory requirements, extended sales cycles, and uncertainties in supply chain planning. Tailored solutions are essential due to significant variations in manufacturing processes based on business models. Selecting an ERP …

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AI in Action E512: Valentino Constantinou, Senior Data Scientist, Team Lead at Terran Orbital 21:06

2M ago21:06

21:06

Today's guest is Valentino Constantinou, Senior Data Scientist, Team Lead at Terran Orbital. Founded in 2013, Terran Orbital is a leading manufacturer of satellite products primarily serving the aerospace and defense industries. The company provides end-to-end satellite solutions by combining satellite design, production, launch planning, mission o…

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WBSP586: Grow Your Business by Learning the Top 10 Automotive ERP in 2024 w/ Sam Gupta 23:55

2M ago23:55

23:55

Send us a Text Message. Selecting an ERP system for the automotive industry involves unique challenges due to its consumer-centric nature, leading to intricate and unpredictable processes. Consumer behaviors impact the entire automotive value chain, necessitating continuous innovation and modifications to products. This dynamic environment undersco…

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