Best Servicenow Platform Podcasts (2024)

1
There needs to be a really tight relationship between business strategy and target state architecture - Interview with Cale Urwin of Bupa 26:07

2h ago26:07

26:07

Today’s interview is with Cale Urwin, Director, Data, Digital & Marketing Health Services at Bupa. I caught up with Cale recently at PegaWorld in Las Vegas to talk about what stood for him at the event and how Bupa has evolved its customer engagement story and Customer Decision Hub capabilities in Australia from outbound to digital management and s…

1
How do Splunk and Cisco make a unified observability platform a reality? 23:05

6d ago23:05

23:05

During Cisco Live last June in Las Vegas, we had the opportunity to sit down with Tom Casey, SVP and General Manager at Splunk. We asked him all about how he thinks the portfolios from Splunk and Cisco work together, and reinforce each other. How does Splunk make Cisco better, and vice versa? The acquisition of Splunk by Cisco was big news near the…

1
The ongoing decline of brand loyalty, what’s driving it and what should be done about it - Interview with Simon Morris of ServiceNow 45:06

4d ago45:06

45:06

Today’s interview is with Simon Morris, the Area Vice President of Solution Consulting at ServiceNow. Simon joins me today to talk about ServiceNow’s new Consumer Voice Report 2024, the ongoing decline of brand loyalty, what’s driving it, why “The future of customer experience is high-tech meets high-touch” and some of the biggest lessons coming ou…

1
We've only just scratched the surface of artificial intelligence - Interview with Peter van der Putten of Pega 27:24

18d ago27:24

27:24

Today’s interview is with Dr Peter van der Putten, who is Director of the AI Lab at Pega and assistant professor of AI at Leiden University in The Netherlands. I caught up with Peter at the recent PegaWorld to talk about his highlights from the event, how to think about AI using a left/right brain thinking metaphor and what’s coming next in the ent…

1
AI, quantum threats, and the evolution of securing the endpoint at HP (Ian Pratt, HP) 20:33

15d ago20:33

20:33

This week's episode of Techzine Talks on Tour was recorded several months ago. At the HP Amplify Partner Conference in Las Vegas we sat down with Ian Pratt, Global Head of Security for Personal Systems at HP, to talk about the changes and challenges in that department. One of the key differentiators HP PCs bring to bear is the so-called Endpoint Se…

1
Listening and taking action at scale - Interview with Ron Secrist of Citi and Christina Sansone of Dish 30:41

22d ago30:41

30:41

Today’s interview is a combo podcast in which I interview (separately) Ron Secrist, Managing Director, Head of Client Experience at Citi, and Christina Sansone, Vice President of CX Transformation at Dish. I met both of them when I attended Qualtrics’ X4 Summit in Salt Lake City last month and talked to them about their Qualtrics journey, what they…

1
An inside-out look at cyber security from Arctic Wolf CISO Adam Marrè 31:34

30d ago31:34

31:34

In this new episode of Techzine Talks on Tour, we take an inside-out look at cyber security. That is, we discuss challenges and developments a cyber security company faces. We do this with Adam Marrè, Chief Information Security Officer at Arctic Wolf. We also discuss current trends, obviously AI and the rise of deepfakes. As the CISO of cyber secur…

1
How to get 2.7mln ‘Mom & Pop’ stores to adopt a new distributive trade platform - Interview with Prashaant Huria of Unilever 40:25

1M ago40:25

40:25

Today’s interview is with Prashaant Huria, who is the Chief Technology Officer for Unilever’s Digital Distributive Trade business. Prashaant and I connected after he spoke at Adobe’s Global Summit in Las Vegas back in late March. We talked about how they got 2.7mln ‘Mom & Pop’ stores to adopt a new distributive trade platform that Prashaant and his…

1
Kubernetes: maturity, challenges and the impact of AI (Shaun O'Meara, Mirantis) 29:22

1M ago29:22

29:22

For this new episode of Techzine Talks on Tour, we sat down with Shaun O'Meara, CTO at Mirantis, to discuss the state of Kubernetes, its challenges, maturity and what the impact of AI is on it. Disclaimer regarding the text below: we let the built-in AI functionality of Buzzsprout generate a summary of the conversation Sander from Techzine had with…

1
Lessons learnt from testing Copilot for service across tens of thousands of service engineers - Interview with Jeff Comstock of Microsoft 44:43

2M ago44:43

44:43

Today’s interview is with Jeff Comstock, CVP of Dynamics 365 Customer Service at Microsoft. Jeff joins me today to talk about Co-Pilot for Service, the impact it is having on the agent experience and also customer/business outcomes, their experience trialling it extensively with their own customer service engineers, how their early adopter clients …

1
The tables are turning in favor of the defenders in cybersecurity (Jeetu Patel, Cisco) 29:25

1M ago29:25

29:25

For this new episode of Techzine Talks on Tour we sat down with Jeetu Patel, EVP of Collaboration and Security at Cisco at RSA Conference earlier this month. He has a rather positive outlook on the ongoing war organizations wage with attackers. We discuss why that is in this deep-dive into security architecture and infrastructure. According to Pate…

1
Personalisation and the pink elephant in the room - Interview with Emma Springham of TSB 21:04

2M ago21:04

21:04

Today’s interview is with Emma Springham, Chief Marketing Officer at TSB, a British retail and commercial bank. I met Emma at Adobe’s Global Summit in Las Vegas after she spoke on the Main Stage. Emma and I talk about the importance of your personal brand in marketing and CX leadership, the pink elephant in the room, what personalisation means for …

1
The best architecture for the AI Economy uses private and public AI (Mike Beckley, Appian) 22:59

2M ago22:59

22:59

This brand new episode of Techzine Talks on Tour features a discussion with Mike Beckley, the CTO of Appian. Beckley's company has a very clear and in general common sense approach to AI. Preparing your company for the AI Economy isn't necessarily hard, he argues. The key components are all available. You just need to implement them correctly. Duri…

1
From Lead to Signature with D365 and Docusign 18:27

2M ago18:27

18:27

Out of the box, Dynamics 365 can help organizations of various sizes across different industries solve business problems with technology. Whether that's improving seller efficiency and pipeline accuracy, or boosting CSAT by solving your customer service problems more quickly, or it's ensuring your field agents are better equipped to complete their …

1
How to bring AI into your Business (Jayesh Govindarajan, Salesforce) 29:48

2M ago29:48

29:48

Unlock the secrets of integrating AI in enterprise organisations with Jayesh Govindarajan, the SVP AI at Salesforce. Many organizations are challenged how to fit genAI into their business. Salesforce is helping it's customers by offering many integrated genAI features, but it also gives it's customers the power to build their own AI features. Govin…

1
Making in-store grocery shopping fun and going viral on TikTok - Interview with David McIntosh of Instacart 42:07

2M ago42:07

42:07

Today’s interview is with David McIntosh, who is VP and GM of Connected Stores at Instacart. David joins me today to talk about innovation in the retail space, why and how they are reaching into the physical retail domain, what they are up to, the benefits for both the customer and business and a look into the future of retail. This interview follo…

1
Trust and AI in cybersecurity: difficult but crucial to navigate (Alex Stamos, SentinelOne) 31:20

2M ago31:20

31:20

For this new episode of Techzine Talks on Tour we sat down with Alex Stamos during RSA Conference. Stamos is Chief Trust Officer at SentinelOne, and - among other things - also a Stanford professor and former Chief Security Officer of Facebook. We took a deep dive with him into the concept of trust. Trust is a key component of our digital lives. It…

1
A good security stack deserves a good security culture (Stu Sjouwerman, KnowBe4) 18:51

2M ago18:51

18:51

The human is often seen as the weak link in cybersecurity. You can have all the security tooling in the world, but if attackers target people they can still get in. People in general, so also employees of organizations, need to be made aware of how to spot these types of attacks. In other words, we need Human Detection and Response, i.e. HDR just a…

1
If you aren't fixing the bigger picture, then you are just putting a band-aid on the problem - Interview with Zig Serafin of Qualtrics 22:04

2M ago22:04

22:04

Today’s interview is with Zig Serafin, CEO at Qualtrics, the leading Experience Management software provider. I spoke to Zig at Qualtrics’ recent X4 event in Salt Lake City. We talked about Qualtrics’ vision, the highlights from the event, the XM Operating system, Qualtrics AI and the hundred different AI models that they have built, how they are e…

1
Copilot for Service 15:04

3M ago15:04

15:04

Customer service agents face challenges such as access to relevant data and the right technological tools, with some juggling up to 10 different systems to address a single issue. Each step in the process of resolving customer issues is time-consuming and complex, with agents spending significant time researching cases and seeking out solutions. As…

1
The Generative AI landscape: The good, the bad and the boring - Interview with Don Schuerman of Pega 38:45

3M ago38:45

38:45

Today’s interview is with Don Schuerman, the CTO and Vice President of Product Strategy and Marketing at Pegasystems. Don joins me today to talk about the upcoming PegaWorld iNspire 2024 (PegaWorld is taking place at the MGM Grand in Las Vegas from June 9th to the 11th and there is a money back guarantee!), what he’s most looking forward to at the …

1
Platform engineering is taking hold in cloud-native (Murli Thirumale, Portworx/Pure Storage) 41:24

3M ago41:24

41:24

For this first episode ever of Techzine Talks on Tour, we sat down with Murli Thirumale, co-founder of Portworx and General Manager of the Cloud Native Business Unit at Pure Storage, which acquired Portworx some years back. The result is a fourty-minute deep-dive into data and storage trends in Kubernetes and cloud-native in general. This episode i…

1
The Evolution of Business Applications 17:08

3M ago17:08

17:08

What was your first interaction with technology? For our Guest, Greg Williams, VP of Strategy at Western Computer, it involved a green screen. Fast forward to the present, and he's helping organizations of various sizes implement business applications and AI technologies into their business processes to make drive growth, improve efficiency and enh…

1
Episode 500: Some reflections on the last 13 years 44:57

3M ago44:57

44:57

In today’s episode of the Punk CX podcast, there is no interview. Why? Because today, I am celebrating the 500th edition of the podcast! Woop! Woop! Now, I thought long and hard about how to commemorate the occasion and how I might be able to use an interview format to do so. I did toy with the idea of having someone interview me but then didn’t ge…

1
Leadership, storytelling and why it is an art and it needs to be taught - Interview with Gareth Higgins 1:09:41

3M ago1:09:41

1:09:41

Today’s interview is with Gareth Higgins, who writes and speaks about the power of storytelling to shape our lives and world, peace and justice, and how to take life seriously without believing your own propaganda. Gareth joins me today to talk about what makes a good story, whether good/effective storytelling be learnt, how people can start a jour…

1
You don't get promoted for teaching people how to wash their hands - Interview with James Lawther 55:16

4M ago55:16

55:16

Today’s interview is with James Lawther, Director at Squawk Point Consulting and Author of ‘Managed by Morons: The Path to a Thriving Organisation’. James joins me today to talk about his new book, why so many organisations are mediocre, what we should be thinking about when it comes to measuring performance, a story about a Unilever soap factory, …

1
What happens when you give data back to people? - Interview with Jamie Smith of Customer Futures 56:53

4M ago56:53

56:53

Today’s interview is with Jamie Smith, who is the Founder and CEO of Customer Futures Ltd, an advisory firm helping businesses seize the opportunity around disruptive and customer-empowering digital propositions, and author of the weekly Customer Futures Newsletter. Jamie joins me today to talk about CustomerTech tools, EmpowermentTech, the emergin…

1
A look inside a punk-inspired contact center - Interview with David Powers 1:00:39

4M ago1:00:39

1:00:39

Today’s interview is with David Powers, who is an author, podcast host, Chief Experience Officer at Rooter Hero Plumbing & Air and a true punk. David joins me today to talk about the need for taking a more punk approach to customer experience and the contact center, what that means in practical terms, some of the big changes he’s seen in the contac…

1
Copilot Integration with M365 28:19

5M ago28:19

28:19

Within Dynamics 365 Sales, Customer Service, Customer Insights Journeys, Field Service, Power Platform and Finance, users can utilize Copilot within their flow of work in each of the respective solutions. A seller can use Copilot to summarize an opportunity with D365 Sales. A customer service agent can ask Copilot a technical question about trouble…

1
The CX value model and linking experience to business outcomes - Interview with Michael Hinshaw of McorpCX 50:37

5M ago50:37

50:37

Today’s interview is with Michael Hinshaw, the founder and president of customer experience consultancy McorpCX. Michael joins me today to talk about the CX value model and why we should be linking experience to business outcomes, some key indicators of a successful customer-centric transformation, why your company might need an experience operatin…

1
Leadership lessons from the winner of the 2023 CX Leader of the Year - Interview with Roxie Strohmenger of UKG 52:13

5M ago52:13

52:13

Today’s interview is with the winner of the MyCustomer 2023 CX Leader of the Year competition: Roxie Strohmenger, GSO - VP, CX Strategy at UKG (Ultimate Kronos Group). This interview is slightly different this week as I conduct it with Clare Muscutt, Founder and CEO of Women in CX but follows the same format to the one last year where we interviewe…

1
How ServiceNow Innovates with Technology 22:49

5M ago22:49

22:49

Technology innovation involves harnessing knowledge, expertise, and resources to develop innovative solutions that solve problems, improve efficiency, drive progress, and deliver value. Technology innovation can have various impacts, such as improving the quality of life, fostering economic growth and competitiveness, enhancing efficiency and produ…

1
The frontline is where you connect EX and CX together in a very natural way - Interview with Joe Tyrrell of Medallia 47:36

5M ago47:36

47:36

Today’s interview is with Joe Tyrrell, CEO of Medallia. Joe joins me today to talk about why brands must consider EX in their journey to CX success, his view on the impact Generative AI is having on the world of experience and where he thinks it is heading, personalization and the big challenges that organizations need to tackle in order to fully r…

1
D365 for the Gaming Industry 20:41

6M ago20:41

20:41

The gaming industry is a $200+ billion industry, with tremendous opportunity to grow. Being such a massive industry means plenty of customers. As such, it is hugely important for the customer experience to be optimized from the purchase, support and playing of a game. This week, we have a D365 and Gaming industry expert discussing how gaming compan…

1
Forget the hype. Here's what enterprises are actually doing with generative AI - Interview with Stefano Puntoni and Jeremy Korst 52:54

6M ago52:54

52:54

Today’s interview is with Stefano Puntoni, Professor of Marketing at The Wharton School and Director of AI at Wharton, and Jeremy Korst, President at GBK Collective. Stefano and Jeremy join me today to talk about a new report called The Rise of Generative AI in the Enterprise that they collaborated on and recently released, some of the biggest emer…

1
D365 Architecture and User Adoption Best Practices 20:36

6M ago20:36

20:36

Without user adoption, the perfect piece of technology is worthless. No matter what the analysts say about a platform, or how much AI is infused into it, if your end users are not utilizing a company's investment into a technology platform, like Dynamics 365, then they're just bleeding money. This week, our guest, Kayla Rohde, Solution Architect at…

1
The raw and honest truth about what agents think about their jobs - Interview with Juanita Coley 43:30

6M ago43:30

43:30

Today’s interview is with Juanita Coley, who is best known as the “Contact Center Whisperer” and is also the CEO and Founder of Solid Rock Consulting, a workforce management consulting firm. Juanita joins me today to talk about the inside track on what customer service agents like or don’t like about their jobs, the implications of those findings, …

1
The challenge with conversational analysis in the Nordics - Interview with Tue Martin Berg of Capturi 53:04

6M ago53:04

53:04

Today’s interview is with Tue Martin Berg, the CEO and part of the founding team at Capturi, Scandinavia's leading software provider for conversation analysis. Tue joins me today to talk about what they are up to, why some Scandinavian organisations who after implementing call/interaction analytics solutions from one of the big US providers, then r…

1
Are you doing change to people or with people? - Interview with Phil Lewis and Claire Croft of Corporate Punk 48:31

7M ago48:31

48:31

Today’s interview is with Phil Lewis and Claire Croft of Corporate Punk, an award-winning management consultancy that helps clients innovate and transform their business culture. Phil and Claire join me today to talk about how many change/transformation initiatives suffer because they try to do change to and not with their people, how doing change …

1
Helping David Beat Goliath With Kristen Appleman of ADP 35:38

7M ago35:38

35:38

What happens when small businesses find themselves battling large organizations in the race for talent? In the podcast, Kristen Appleman, a seasoned professional with over 13 years at ADP, unveils the secret weapon small businesses can use against their Goliath-like competitors. Appleman underscores the significant role that a Professional Employer…

1
A Qualified Endorsement Of Skills-Based Hiring With Josh Millet of Criteria 22:33

7M ago22:33

22:33

Are you trying to build cohesive teams? Then, skill-based hiring can revolutionize your recruitment process. Host William Tincup speaks with Josh Millet, CEO and co-founder of Criteria, about the power of skills-based hiring. Millet's insights and expertise provide a refreshing perspective on how skills-based hiring can transform traditional recrui…

1
The Myths Of Great Leaders Part 2 With Amy Leschke-Kahle of ADP 22:23

7M ago22:23

22:23

Is leadership a mythical concept that only a few possess? In this episode of the RecruitingDaily Podcast, host William Tincup invites guest Amy Leschke-Kahle, Vice President of Talent Insights and Innovation at ADP, to shed light on the mythos surrounding great leaders and how to navigate the expectations placed upon them. Amy is an expert in helpi…

1
Indeed’s 2024 US Jobs & Hiring Trends Report With Cory Stahle 30:40

7M ago30:40

30:40

How does a company harness job market trends and use data to boost their recruitment process? Simply ask Cory Stahle, an expert from Indeed. In his discussion with William Tincup, Cory shares some fascinating trends and impactful findings from Indeed's 2024 U.S. Jobs and Hiring Trends Report. As a well-versed economist, Cory starts off by shedding …

1
The Latest Oracle Cloud HCM Innovations With Yvette Cameron 26:26

7M ago26:26

26:26

Looking to revolutionize your employee experience? Well look no further, because this captivating conversation between William Tincup and the esteemed guest, Yvette Cameron from Oracle. She unveils Oracle's groundbreaking solutions designed to enhance employee engagement and streamline workforce management. One such innovation is Oracle Celebrate—a…

1
Managers' Guide to Leveraging HR Tech Now and Evolving for the Future with Melanie Lougee of ServiceNow 28:18

7M ago28:18

28:18

How can managers harness the power of HR technology to enhance their teams' performance and productivity? That's the crux of a stimulating chat between William Tincup and Melanie Lougee, the Head of Future HR Products at ServiceNow. Melanie is a prominent figure in the HR technology sector, and has some profound insights on how managers can efficie…

1
A Labor Market and Tech Hiring Deep Dive with Rhea Moss of iCIMS 19:55

7M ago19:55

19:55

Can companies find the talent they need in the current labor market? William Tincup and Rhea Moss, an expert from iCIMS, tackle this question together. As the leader of iCIMS' insights program, Moss brings her extensive research experience to shed light on the aggregate activity of iCIMS' customer base, consisting of 6,000 companies. The labor mark…

1
Customers don't want minimally viable anything. They just want quality - Interview with Debbie Levitt 49:44

7M ago49:44

49:44

Today’s interview is with Debbie Levitt, who is the CXO of Delta CX and the author of Customers Know You Suck. Debbie joins me today to talk about how we are in danger of over-indexing on failure and celebrating failure rather than trying to emulate what makes successful companies successful, how that is manifesting itself, why we talk about Apple …

1
The Power of Efficiency: Indeed's Innovative Hiring Automation Tools With John Fox of Indeed 26:37

7M ago26:37

26:37

Have you ever wondered how to make the hiring process more efficient and effective? Look no further. William Tincup sits down with John Fox, an expert in innovative hiring automation tools from Indeed. Together, they delve into the power of efficiency and how Indeed's cutting-edge tools are revolutionizing the way companies hire. Throughout the con…

1
The Myths Of Great Leaders Part 1 With Amy Leschke-Kahle of ADP 23:52

7M ago23:52

23:52

What does it mean to be a great leader? In the thought-provoking podcast episode hosted by William Tincup, listeners are taken on a journey of leadership exploration with Amy Leschke-Kahle, Vice President of Talent Insights and Innovation for ADP. Amy shares her wealth of knowledge and experience, debunking common myths surrounding leadership and p…

1
2023 Recruiter Nation Report Findings With Terry Terhark 29:19

7M ago29:19

29:19

Worried about the current state of the labor market? Wondering how it's been impacting the recruitment process? Well, today, host William Tincup engages in an insightful conversation with Terry Terhark, a seasoned recruiter and industry expert. Together, they dive into the 2023 Recruiter Nation Report findings and explore the key takeaways from thi…

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Servicenow Platform Podcasts

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