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ServiceNow TechBytes

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ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.
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TechBytes

Geoff Devlin

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TechBytes - The week in tech, in "byte"-size form. Geoff Devlin reads the sites so you don't have to. Check back every week for the latest tech news headlines.
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The DAWbench Radio Show is the Official Podcast of DAWbench.com. We explore the leading edge of Professional DAW Performance , Computer and Music Production Technologies, Audio Production Software and Hardware. Hosted by Vin Curigliano of AAVIM Technology ( Australia ) , joined by industry leading co-hosts and special guests.
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Take a ride through a Burmese tech scene made by Burmese, for Burmese. The ones who will be driving the Trishaws are Lin Min Phyo, from BetterHR, Aung Kyaw Paing, from nexlabs and Min Phone, from Yoma Bank
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Experts in the tech, content and data fields share their insights on the future of creativity and brand experience. Brought to you by Jack X, Jack Morton's innovation practice. A team helping brands predict and prepare for tomorrow.
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We are a family that likes to go on adventures whether they are for a day, weekend, or weeks - and we love to document and share the experience via videos, photos, and blogs. Cover art photo by http://www.hollieharm.com
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The podcast for everyone about pretty much anything with a special focus on technology, media, politics, and just life and happenings in general. Hope to include a wide range of guests to get all perspectives and ideas. If you would like to suggest a topic or be a guest, please email podcast@alphaonestudios.com Support this podcast: https://podcasters.spotify.com/pod/show/frickngood/support
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Regardless of what software came with your scanner, VueScan will do a better job and you’ll never have to worry about the scanner being orphaned by outdated drivers. In Short Circuits: Library Genesis, a source for downloading millions of books, articles, and academic papers, is controversial to say the least. Let’s consider the pros and cons. • I …
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Is there a “best” browser? Of course there is, but your “best” browser may not be my “best” browser, and my “best” today at noon may not be my “best” browser this afternoon at 3. What’s “best” depends on a lot of variables. In Short Circuits: If paper sticky notes are all over your desk and computer, maybe it’s time to switch to the electronic vers…
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You’re going to die someday. As a eulogy I once heard put it, “The young may die and the old must.” Dying is as easy as it ever has been but the job for survivors can be difficult if the they have no access to user names and passwords for the services we’ve used to make our lives easier. In Short Circuits: Windows has lots of hidden little keystrok…
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If you think sorting out differences between cellular plans is a challenge, try wading through information for the low-cost plans, particularly if the person who will use the plan has some unusual requirements. In Short Circuits: Microsoft has been talking about eliminating the Control Panel for about two decades and yet it remains. It may eventual…
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DAW Evolution IX : Reaper - Revisited ! Hosted by Vin Curigliano of AAVIM Technology, I am joined by guest co-hosts Pete Brown of Microsoft and Erin McKimm, and returning special guest Justin Frankel, who is the Founder and Lead Developer of Reaper. We catch up after 5 years since the last show , with a general overview of whats been happening sinc…
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Sometimes the fastest and most efficient way to diagnose a problem with a computer involves creating a new account. In Short Circuits: When I increased storage on a tablet computer with a 1.5TB MicroSDXC memory card, I was surprised by the 10-year warranty it came with. I shouldn’t have been. • When you’re looking for a new or replacement disk driv…
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In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist support…
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Canva, especially with its acquisition of Affinity’s Photo, Design, and Publishing apps, is a powerful competitor for graphic design, but don’t expect it to unseat Adobe anytime soon, if ever. In Short Circuits: Artificial intelligence for visual tasks is advancing so fast that any examination of the current state of affairs is nearly pointless, bu…
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As our computers become repositories for ever increasing numbers of files, sometimes it’s hard to find the one you’re looking for even if you try to keep them organized. The free version of Agent Ransack can save the day. In Short Circuits: Although the risk of being victimized by a SIM-swap scam is small, the damage done by such an attack could be…
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Microsoft and Adobe are gigantic, but are they as evil as some would have us believe? Big doesn’t always mean bad, so let’s take a look. In Short Circuits: What might the prosecution say in making the case that Adobe, Microsoft, or both are evil. I tried to work out what cases might be made.By Bill Blinn
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TechBytes 09 : 2024 Music Technology Mid Year Review ! Hosted by Vin Curigliano of AAVIM Technology , I am joined by guest co-hosts Pete Brown of Microsoft and Chris Mann of Link Audio. We catch up on what Pete and Chris have been up to since last show, Petes overview of MS Build Event - CoPilot+, AI avalanche incoming, Recall, required TOPs - (Ter…
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Doctored images, deep-fake videos, and disinformation have us surrounded, so now it’s time to identify the ways we can protect ourselves from the lies. In Short Circuits: It’s still easy to spot some manipulated photos or videos, but increasingly we’re going to need artificial intelligence to help us identify the dreck that has been created by arti…
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In this episode of Tech Bytes, host Bobby Brill talks with Carol Valdez, Director of Content Design at ServiceNow, about the intricacies of UX writing. They discuss the importance of clarity over cleverness in software interfaces, the evolving role of AI in content creation, and practical insights on designing user experiences with precision. Valde…
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Even if you use an online backup service, it probably doesn’t capture the operating system and the Registry. An image backup application is needed if you want to avoid having to reinstall Windows and all applications if the disk drive fails. The free Aomei Backupper application may be sufficient. In Short Circuits: You can have absolute madness on …
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No matter how long or complex a password is, it’s useless if a scammer gains access to it. One of the most beneficial aspects of passkeys is that they can be compromised only if the crook gains access to the computer or smart phone where they are stored. In Short Circuits: Microsoft Outlook is facing more competition than it has seen in quite some …
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The domain name service you use may have an effect on the speed with which web pages load, but there are other reasons to examine the DNS you use now and possibly change it. In Short Circuits: When you’re giving away or selling a computer or disk drive, think about the files that were on the computer. Just deleting them doesn’t really remove the da…
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Panicking pundits pummel Photoshop prematurely. If you listen to or read some of what passes for thoughtful reporting, you might be convinced that Adobe is a demon that must be eliminated. I disagree. In Short Circuits: Windows 7 introduced a handy new way to share files with other local users, but HomeGroup wasn’t widely used and it was discontinu…
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When I noticed a disk drive problem early one Saturday, I decided it was time to replace an aging cabinet filled with aging disk drives. A significant performance boost was a welcome extra. In Short Circuits: Microsoft would like you not to use cleanup applications such as CCleaner because they might damage the Registry, but now they’re offering a …
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The Art of Virtual Synth Design : Dawesome - From Oscillators, Chaos Theory, Granular and Beyond ! Hosted by Vin Curigliano of AAVIM Technology , I am joined by guest co-host Erin McKimm, and also special guest Peter Volaender : aka Dawesome : who is the founder and lead developer at Dawesome Music. We discuss Peters personal history with audio, mu…
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Despite having used CrashPlan for the past eight years and still feeling that it is a viable online backup service, I have switched to Backblaze. In Short Circuits: Starting in less that two weeks, Facebook will begin using your public posts, photos, and chatbot iterations to train its AI. • Libraries are among my favorite institutions because of t…
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This week is all about artificial intelligence, starting with the many ways AI can be used to improve images and sometimes create scenes that do not exist in real life. There are also applications for old and new motion pictures. In Short Circuits: We’ll move on to how AI might soon be used to help applications like Waze and Google Maps evaluate mo…
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In this episode of TechBytes, product managers Doug Page and Irene Vieth talk about Collaborative Work Management (CWM), a new application to help plan, visualize, and collaborate on informal work tasks. CWM captures work that often falls through the cracks of formal project management by centralizing it in a user-friendly space with customizable f…
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Many Windows 11 users will be offered an update to Windows 11 version 24H2 between now and the end of the year. As is usual with Windows, the update brings both useful new features and a certain number of annoyances. In Short Circuits: Actions by three states probably kept internet service providers from doing their worst when the FCC eliminated ne…
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An update to Excire Search brings the ability to look for photos using a text description, as introduced in Exicre Foto, to the company’s plug-in for Adobe Lightroom Classic. In Short Circuits: Fake reviews, scam products, and questionable sellers can all be made to look like real bargains. Fakespot by Mozilla helps you sort the truth from the lies…
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On this episode of TechBytes we discuss the concept of Controlled Friction in AI development going into detail about what it is and the importance of incorporating stopgaps and friction to ensure responsible and ethical AI design. Our guests, Di Le, an AI strategist and ethicist, and Hayley Mortin, a UX researcher, both at ServiceNow, delve into th…
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Ensuring that your computer is safe, private, and secure is easy enough, but doing so will make the computer virtually unusable. Let’s consider some options that help without hindering, at least not too much. In Short Circuits: Windows computers use the New Technology File System, which was new in 1993, but it’s not a good choice for devices that m…
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Some remarkable capabilities have been added to Audacity, but it’s still not a contender to take Audition’s place for audio productions. In Short Circuits: It’s not a good idea to skimp on the devices you use to interact with your computer. One or more properly placed monitors, a mouse that fits comfortably in your hand, and a keyboard that doesn’t…
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Abhi Roy, Sr. Outbound Product Manager at ServiceNow, discusses Cloud Cost Management, its importance, challenges faced by companies, and how ServiceNow's cloud cost management product addresses these challenges. He also highlights the integration of cloud cost management into company operations and the future developments of the product. Guest - A…
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DAW Evolution VIII : Tracktion - Past, Present, Future ! Hosted by Vin Curigliano of AAVIM Technology, I am joined by guest co-host Pete Brown of Microsoft and special guest Jules Storer who is the Founder and Lead Developer of Tracktion, now known as Tracktion Waveform, and also the developer of the JUCE programming framework. We discuss Jules' ea…
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When something goes wrong with your computer, it may be easier, faster, and less frustrating to fix it yourself instead of dealing with tech support. In Short Circuits: Every computer screen is different and your vision is unique to your eyes. That’s why it’s a good idea to use Microsoft’s ClearType Text Tuner. • You’ll start to see computers being…
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A surprising number of Facebook accounts are being stolen and recovering them is difficult, if not impossible. That’s why it’s better to avoid trouble in the first place. In Short Circuits: Although your internet service provider includes domain name services, there’s a good reason to use one of several alternate services. • Efforts by the federal …
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On this episode of TechBytes we discuss the significance of curiosity in understanding product use and the role of AI in technical writing. Our guest is Katie Ott, Senior Director, Content Operations and Experiences at ServiceNow, and shares her experience as a technical writer and manager, emphasizing the evolution of technical writing from formal…
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You still have about a year and a half to decide what you’ll do when Microsoft ends support for Windows 10. There are several choices, but not all options will work for all users. Let’s take a look at some that will keep the computer out of the trash. In Short Circuits: Although Microsoft has added a file renamer function to PowerToys, it won’t be …
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Romania-based security company Bitdefender offers a comprehensive protective suite for Windows and MacOS computers, as well as IOS and Android phones. The package includes enough licenses for all devices used by everyone in the family unless you have an exceptionally large family or everyone has five or six devices. In Short Circuits: Your internet…
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On this episode of TechBytes we talk with three experts in the field of language and linguistics and delve into the importance of linguistics in making AI successful. Our discussion includes Roberto Bacci, Manager, Content Development in ATG, along with Midam Kim and Ryan Dux, both Senior Linguists in ATG here at ServiceNow. We get a quick lesson i…
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MIDI 2.0 : 40 Years in the Making ! Hosted by Vin Curigliano of AAVIM Technology , I am joined by guest co-host Pete Brown of Microsoft and also special guests, Andrew Mee , who is a MIDI 2.0 consultant to Yamaha, and Gary Daniels of Microsoft. Andrew is the author of open source libraries, and also tools for certification for MIDI 2.0, as well as …
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The virtual desktops feature that was added to Windows 10 and improved in Windows 11 can help organize the computer when you need to work on more than one task at a time. In Short Circuits: Artificial intelligence is now being used to improve audio recordings by removing flaws such as background noise and room echo. Despite being new, the results a…
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Welcome back to our latest podcast episode. Carrie Mahoney, Strategy Director and Tom Cassady, Creative Director are joined by a special guest, Candice James, Strategist, who also leads our accessibly initiative Impact @ Jack. Back from MWC, they discuss key trends, technical innovation, and how brands turned up to showcase their visions. •  Why MW…
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If you regularly mutter to your computer that it doesn’t do something you want it to do or doesn’t do something the way you want it to, stop for a moment and investigate. There’s a good chance that the computer can accommodate your desires. In Short Circuits: Anyone who has trouble finding where TV programs they want to watch are streaming, or who …
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In this episode of TechBytes we discuss the importance of human-centered AI, focusing on the collaboration between technology and humans. Jessa Anderson, manager UX Research at ServiceNow, talks about integrating UX research with generative AI, emphasizing transparency, feedback, and human oversight. We dive into the need to set realistic expectati…
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One of the most common ways that people are victimized online involves the victims failing to recognize social engineering and giving their login credentials to scammers. In Short Circuits: Facebook accounts are filled with gold that scammers like to mine. There’s a quick and easy way to view what crooks see so that you can modify your account to m…
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This episode of TechBytes features a discussion between Di Le, Human Centered & Responsible AI Design Strategist at ServiceNow and Hayley Mortin, Sr. UX Researcher, AI/ML UX Research here at ServiceNow about the impact and evolution of AI, particularly ChatGPT, in various industries. They discuss the widespread adoption, ethical and societal concer…
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When a charge for a service I didn’t recognize showed up in an alert from my bank, I found that I had been signed up for a video streaming service I’d never heard of. Eliminating the service was easy enough, but a lot of people have reported terminating it was difficult. In Short Circuits: Even those of us who are not typographers, graphic designer…
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TechBytes 08 : 2023 Music Technology In Review ! Hosted by Vin Curigliano of AAVIM Technology , I am joined by guest co-hosts Pete Brown of Microsoft and Chris Mann of Link Audio. We cover whats been happening in the land of DAWbench, and whats in store for 2024. We discuss how far the session templates have grown over a 10 year period to cover the…
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Exposure hasn’t had an upgrade from the X7 version, which was released in 2021, but it’s still a good choice both as a standalone application and as a plug-in for Lightroom Classic. In Short Circuits: Speaking of golden oldies, I encountered a little connector that could be used to join lots of devices two years ago. It saved the day a week ago whe…
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A hijacked Facebook account can be a lot of fun, but only if you have a most peculiar understanding of the term “fun”. It wasn’t my account, but I had to deal with the repercussions of a hack recently. In Short Circuits: The technology that powers GPS, Bluetooth devices, and other modern high technology was invented 83 years ago by someone consider…
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Which is better, cable or streaming? There are lots of variables and cable is perfect for some people while streaming is the winner for others. After switching to streaming three years ago, now seemed a good time to re-evaluate. In Short Circuits: You might have some old digital photos that would benefit greatly from today’s AI-powered applications…
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The more digital photos you have, the harder it is to find the one you’re looking for. Excire Search, a plug-in for Lightroom Classic, makes the process much easier. In Short Circuits: Libre Office is the ideal office suite for those who are unable or unwilling to pay a monthly subscription fee. The latest version, though, has a surprising number. …
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In the first Jack X podcast episode of 2024, Carrie Mahoney, Strategy Director, Sebastien Jouhans, Creative Technology Director, and Tom Cassady, Creative Director summarize 2023 and look ahead to 2024. Together, they discuss what trends we see coming, trends we’re excited for, and the trends we are looking forward to seeing more development. •  Th…
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Free, open-source software is often viewed as being second rate when compared to commercial software, but sometimes the best application actually does cost nothing. In Short Circuits: When something starts with Windows, but you don’t want it to, finding a way to make it stop can be a challenge. Autoruns fixes that. • Phones no longer have dials, bu…
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