“I have already had my marching orders from Clark and Joe that I’ve got to make these panels as interactive as possible so you know we will definitely be getting some impact and questions from the audience and the other service providers,” says Matthew Townend of Cavell. In this podcast we catch a look at some of the exclusive content that will be …

Fax remains a critical tool in certain industries, but copper service is disappearing, and prices are rising “Here it is, 2024, and we’re still talking about faxing,” says Bob Webb of ClearlyIP. “And a lot of folks are still using and relying on faxing. The reason it’s become more difficult is because the legacy copper providers have been yanking t…

How collaboration is going to be sold, promoted, ingested, service supported by firms in the coming years “Change doesn’t just knock on the door,” says Janet Schijns, JS Group, CEO. “It practically demolishes the door to make its grand entrance. And the next few years, we’re going to ramp up even that pace of change we’ve all become used to in the …

Alan Rihm is LIVE this week at Cloud Connections 2024 “People can be your biggest competitive advantage,” says Alan Rihm, Fall Forward CEO and Co-Founder. “Or you can waste a lot of time and have a huge amount of turnover and a lot of disgruntled.” In the creative storm of the cloud communications industry, Rihm reminds is, in this brief podcast th…

CCA CPaaSAA CPaaS Special Podcast, Cloud Connections 2024 “AI is synonymous with CPaaS in how it gets deployed in the organization when it comes to anything communications related”, Kevin Nethercott of the CPaaS Acceleration Alliance. This week, the Cloud Connections 2024 Conference will offer a panel labeled “Unlocking Revenue Streams: Seizing the…

“How do you integrate with all the different platforms, whether it’s Teams and Zoom and all the other options? How do you bring a cellular or mobile option to a UC provider? Those kinds of things are really important changes that are coming to unified communication providers, collaboration providers.” Mark Lindsey of ECG will be exhibiting answers …

“Increasingly, people are deskless,” says Lee Essex of Tango Networks. “They’re hybrid workers. They work from home, they’re out in the field, or they just don’t have an office anymore.” In this short podcast, Lee previews his coming talk at the Cloud Connections event. “I’m here to help you solve problems. From this point of views, let’s just have…

Glacier Consulting helps organizations with R2, ISO 27001, ASCDI Podcast, We have a niche in R2 “We are a business development consulting company,” says Michael Hutchcraft of Glacier Consulting. “We have a niche in R2 and the related certifications management system certifications, so we’re we are heavily involved in used electronics, whether we’re…

“Most of the customer base is coming to you over the open Internet or, in some cases, dedicated Internet, that, in addition to the fact that you don’t have visibility on the customer’s LAN routinely, causes issues,” says Paul Buss, of Reply Cloud. “What we try to solve is reducing the amount of time that a provider is spending in answering performa…

Jonathan Marashlian will be speaking at the Cloud Connections Conference “What California is doing is it’s undertaken a rulemaking proceeding to determine whether or not there are different types of voice -over IP service that require a more stringent degree of regulation,” says Jonathan Marashlian. Marashlian is a member of the CCA’s Government Af…

Unwanted robocalls and text messages plague the PSTN, wasting time and potentially leading to scams. While the STIR/SHAKEN and Campaign Registry frameworks promise a solution, incomplete and onerous implementation leaves us vulnerable. This podcast dives into the fight against illegal robocalling/texting and spoofing. We'll explore the limitations …

Wildix integration with the new Apple Vision Pro VR headsetWildix recently announced the launch of the revolutionary AI-powered solution, x-hoppers, tailored for the retail sector. This revolutionary tool harnesses AI to transform staff-customer dynamics. From AI-driven theft detection to real-time incident response, coupled with an AI assistant fo…

Networks Reimbursement Program (SCRP), an initiative designed to Remove Replace and Dispose (RRD) of certain non-US equipment. Regulatory agencies urged rural carriers to buy less expensive products to speed connectivity to sixty million Americans who live in rural areas and smaller towns, that are often left behind by a lack of connectivity. Later…

Mary Clark is the New President of Numeracle“Whether it's a call or a text message or an email, our vision is to restore trust, says Numeracle President and COO, Cathy Clark. At the recent Enterprise Connect 2024 event, Numeracle, an innovator in Verified Identity and Entity Identity Management for communications, announced a series of innovations …

“When you think about the big pillars today, flexibility, mobility, AI…. these are going to be pillars for your productivity and collaboration at a workplace in the future, says Vandana Thomas Principal Group Product Manager Microsoft. In this podcast, Vandana shares with us how AI is being applied, almost as a loyal companion, eager to help with e…

“Our solution is to provide the simplicity,” says Hon Kit Lam, the Vice President of Hybrid Connectivity Services for Tata Communications Network Business. “Our solution is to provide simplicity to consume all those connections between the cloud, between data centers, and even between their offices.” In this podcast, first of a series of three, we …

Webex's Jono Luk Says: Experience Matters, in the delivery of better EX and CX, AI—should serve the human component of work..."Experience matters...," says Jono Luk, Vice President Of Product Management, Webex Contact Center, Webex by Cisco. In this podcast recorded live Enterprise Connect EC24, Jono outlines a broad-based vision to help the enterp…

“We want to make sure we're delivering a product out the gate that meets the needs of the peer network,” says Josh Blalock, Chief Video Evangelist at Jabra. “Knowing full well that those needs are evolving at lightning speed.” Hearkening to both past traditions of “evergreen” products, while at the same time, building devices that anticipate changi…

“Call Fabric is sort of like the second coming of the entire SignalWire platform, says Anthony Minessale, founder, and CEO of SignalWire and FreeSWITCH. Call Fabric simplifies complex communication technologies into user-friendly building blocks, enabling the creation of tailored communication solutions, from call routing to AI interactions, withou…

The Pulver’s 25 Cent Solution, Enterprise Connect Podcast, The key to successful deployment for AI in a company is one word, discernment.“It's 40 years old, 40 years old, has not necessarily been tried out in this capacity yet. But imagine that before you initiate a call to call someone, you paid something. $0.25,” asks Jeff Pulver. In this Live po…

Arnold sees three large use case families, analyzes the role of AIAre we at a Jeff Pulver AI Moment?“AI is dominating every conversation, probably more than the Informa folks who produced this show maybe care to realize because the show floor is still dominated by vendors in the comms and contact center space,” observes leading industry analyst and…

Phone Design propose des services de studio exclusivement en marque blanche, offrant ainsi aux professionnels des télécommunications la possibilité d'intégrer ces services de manière transparente dans leurs solutions.Le studio donne à ses partenaires l'accès à un extranet complet, offrant une gestion fluide et simplifiée de tous les services du stu…

Phone Design offers studio services exclusively through channel and in white label, providing telecom professionals with the opportunity to seamlessly integrate these services into their solutions.The studio gives its partners access to a self-reliant extranet, offering streamlined management of all studio services. Additionally, partners benefit f…

“Private cellular networks are more secure and more robust” - Stephen Kowal, CCO of NextivityIn March, Stephen Kowal, CCO of Nextivity, appeared on the Telecom Reseller Podcast, discussing the need for private networking solutions and why relying on wi-fi is no longer sufficient. In this week’s follow-up episode, Stephen explains the need for priva…

The venerable Session Border Controller is the workhorse for many organization’s communications needs. According to Alan Percy of TelcoBridges, the SBC is something people want as a Service. “They were coming to us for professional services packages. And then the other situation was we actually had some customers come to us and say, ‘You know, the …

William Rubio, CallTower, Speaking at Cloud Connections 2024“We were one of the first to actually do voice within Microsoft back in the days of Link and even Skype,” says William Rubio of CallTower. In this brief podcast Rubio discusses how his organization was one of the pioneering firms in doing Operator Connect on Microsoft Teams going back to S…

Michael Quinn will be speaking at Cloud Connections 2024“The metrics have changed for valuing your business,” says Michael Quinn, the founding partner at Q Advisors and founding member of the Cloud Communications Alliance, CCA. “That means that your strategic exit has to change and how you think about it and the types of services that you deliver t…

“Thanks to some specialized equipment that we deploy, our customers were not affected,” says Chris Baird of OptConnect. OptConnect is a premier provider of IoT connectivity solutions, serving diverse sectors, including ATMs, vending machines, smart safes, digital signage, security assets, and irrigation systems. In this podcast we learn about a spe…

A new way for agents to succeed in the complex Cisco market“ScanSource is a Cisco distributor, but most agents find working with the Cisco normal model very difficult and frankly very expensive,” says Mike Baur, CEO of ScanSource. “We partner with Cisco to put together a special program for agents to allow them to find opportunities for Cisco produ…

“Welo is a great adjunct platform for channeling,” says Chance Myers. “It is a very simple holistic collaboration platform. It allows channel partners, resellers, MSPs to have a platform that is a plug and play. It's very simple, there's no programming, there's no learning curve whatsoever and it can lay on top of the current platforms that you're …

“Technology is constantly changing and our business expertise in the industry really entails market development funds that we offer our solution providers, technical engineering expertise, our account management expertise and of course our operations,” says Rick Chapes, AVP of Sales for AT&T Partner Exchange (APEX). Chapes explains, “AT &T Partner …

“We meet our channel partners where they are in terms of their journey and their capability around wireless services package. And you can use this as a turnkey, or you can use pieces and parts that fit very nicely into your portfolio capabilities,” says Evan Tomlin is chief Technology Officer for Hyperion Partners (hyperionpartners.net). “We tend t…

By Stacy Hamer, Chief Operating Officer, iQmetrixIn challenging market conditions, telecom retail businesses that want to remain competitive will need to retain the loyalty of the customers that they already have. This means keeping up with rapidly evolving consumer expectations for customer service. This has become increasingly true as demanding y…

“We've been doing AI since before it was a household name, but most recently with the semantic search capability,” says Scott Kendrick, who's the Senior Vice President of Strategy and Alliances at CallMiner. “We are allowing our users to get insight more easily and readily with our system. Leveraging models to allow for somewhat of a natural langua…

“It's interesting that the trifecta, the UCaaS, CCaaS, CPaaS have all become relevant to enterprises,” says Sanjay Srinivasan, Chief Architect, GM, SVP, Business Services, Vonage. Sanjay will be speaking at the Cloud Connections 2024 event in April: Seizing the CPaaS advantage.“From what I'm observing, there's a distinct change in the buyer behavio…

“We're going to be featuring headset telemetry,” says Vern Fernandez who is the Senior Manager for Strategic Alliances at Jabra. Most people don't know that you can get that but if you're trying to find needles in the haystack or understand call quality monitoring this is something that you should have you know you had it when you had phones and yo…

Mutare will be at Cloud Connections 2024, April 17th-19th, 2024, The Vinoy, St. Petersburg, FloridaAaron Klein of Mutare, Inc. is talking about Voice Traffic Filter (VTF). The Voice Traffic Filter acts as a firewall for the voice channel, eliminating nuisance and nefarious calls at the beginning of the contact center’s call flow. Utilizing propriet…

Cristina Betanzo of GXC tells us about new opportunities with their new tiered partner program in this short podcast from Channel Partners. Learn about the incentives. Learn about the service. In big open spaces, for industries with a big physical footprint, GXC delivers seamless wireless private networks.Partners advance through the tiers – Author…

“AI technologies are definitely maturing, and more and more communications providers and technology developers are using AI to enhance their solutions,” says Elka PopovaVP and Senior Fellow for Connected Work Research, at Frost and Sullivan. “I think at the moment most of the AI-powered innovation that we're seeing is in contact center, more specif…

“We really want to highlight our Vision 360 platform,” says Max Edwards, Sales Engineer of Kakapo Systems. “We've had a lot of interest. We've been doing a lot of demos for prospective customers. We have a lot of people on our lab and evaluation platform, so we want to keep getting the word out, keep talking about the benefits and how we can replac…

UCaaS and CCaaS coming together with Teams and in the age of Hybrid, Forecasting the Cloudscape“I'll be on a panel with a few other analysts, and we're basically going to be talking about trends and what our crystal balls are showing us, and all about cloud communications and things that the service providers are interested in,” says Blair Pleasant…

Brian Beutler of Alianza, Inc. says: "So transitioning legacy communications networks to cloud seems to be increasing in priority and urgency, and we're excited to talk about it in more detail. I think over the course of the last year, even the course of the last six months, just feels like the winds have changed. And service providers, large and s…

“This week we launched what we call the GoTo Contact Center Pro so GoTo Connect which is our UCaaS and CCaaS product family has been a really well regarded reliable product for all your communications needs for mostly small but not so small size companies and on the contact centers side we had a great solution and have a great solution that's suppo…

“70% of internet of traffic traverses our network,” says Rob Westervelt, Global Channel Leader of Arelion. Arelion is one of those quiet giants that you have very likely used or experienced, without knowing it. Now, Arelion has appointed Rob Westervelt to build a larger channel. In this short podcast we learn that Arelion, with its large and robust…

Buch is offering his insights at the upcoming conference.“Cloud Connections is, you know, one of the marquee events in our industry,” says Anand Buch, Chief Strategy Officer and General Manager, Software Division at Crexendo, Inc. Cloud Connections will be held in St. Petersburg, Florida, April 17-19. Anand co-founded NetSapiens in 2002 and serves …

A great fit for the business depending on how you want to engage.“We're built for service providers to enable them to leverage their brand, which is a huge deal for service providers, to leverage their brand, leverage their carrier network if they like and have an award-winning modern UCaaS integrated CCaaS solution that they can offer to their cus…

A magnet, not a mandate “We have an opportunity to bring great video technology into the hands of our customers working in conjunction with facilities and with HR departments so that we can truly create a unique employee experience that is desirable that makes them be able to be more productive back in the office than they would be at home, says Br…

Establishing a trust framework: “It is what it is because there's just no trust. And so that's actually the topic of conversation I'd like to have with you today is how do we create that trust?” Gerry Christensen will be presenting at the Cloud Connections event this April.“I would love to see somebody do a study on this, is to figure out, quantita…

Private Cloud Opportunity, businesses often have seven technology partners, Millennials are making commercial buying decisions Jason Byrne of Crexendo gives us his Show Wrap for Channel Partners 2024. Big highlights include: 85% of the world’s data is now on the private cloud, creating a huge private cloud opportunity for the channel partner commun…

“Connectivity is becoming a critical need.” - Stephen Kowal, CCO of NextivityIn this podcast, we’re joined by Stephen Kowal, CCO of Nextivity, who discusses the need for private networking solutions and why relying on wi-fi is no longer sufficient. He dives into the 4 pillars of an enterprise wireless strategy and explains the transition from Indus…