Best Telephony Podcasts (2024)

1
Government agencies can teach us about customer experience w Stephanie Thum Ph.D. 37:44

7d ago37:44

37:44

- Stephanie, it is fantastic to see you. I am glad you finally made time for it. Welcome to the show. And congratulations on all your success with the show and your book and everything. - Sludge is a term that's new to me that you introduced into my lexicon. Think about it as friction, as mental, psychological friction when you're trying to get som…

1
Business Continuity & Disaster Recovery (BCDR) 18:27

8d ago18:27

18:27

Steve Taylor and Garrett Browne from Channel Program talk about BCDR platforms for MSPs.By Channel Program

1
Episode 026 - VO Categories Part 10 (Videogames and Apps) 6:32

14d ago6:32

6:32

Welcome to the VoiceMe Podcast, Information and advice on the world of voiceover, presented by voiceme.co.za - The South African Search Directory for Voice Artists and Related Services. I’m Andrew Sutherland, founder of voiceme.co.za and in this last episode of the VO Categories series I’m going to go over Videogames and Apps. Topics in this episod…

1
Risk & Compromise Assessment 18:26

18d ago18:26

18:26

Steve Taylor and Garrett Browne from Channel Program talk about risk and compromise assessment platforms for MSPs.By Channel Program

1
ATFAQ190 – Q1. Spanish Braille File, Q2. Weather Radios, Q3. Color Identification, Q4. Audio Book Player, Q5. Wildcard: Travel tips for persons with disabilities 45:07

16d ago45:07

45:07

Panelists: Brian Norton, Belva Smith, Josh Anderson ATFAQ190 – Q1. Spanish Braille File, Q2. Weather Radios, Q3. Color Identification, Q4. Audio Book Player, Q5. Wildcard: Travel tips for persons with disabilities —– Transcript Starts Here —– Speaker 1: I have a question. Speaker 2: Huh? Speaker 1: Like what? Speaker 2: I’ve always wondered… Speake…

1
Episode 025 - VO Categories Part 9 (In-Show and Documentary) 5:51

21d ago5:51

5:51

Welcome to the VoiceMe Podcast, Information and advice on the world of voiceover, presented by voiceme.co.za - The South African Search Directory for Voice Artists and Related Services. I’m Andrew Sutherland, founder of voiceme.co.za and in this episode I’m going to go over the In-Show and Documentary VO Category. Topics in this episode: An overvie…

1
Network Monitoring 18:01

22d ago18:01

18:01

Steve Taylor and Garrett Browne from Channel Program talk about network monitoring platforms for MSPs.By Channel Program

1
Episode 024 - VO Categories Part 8 (Telephony) 5:18

1M ago5:18

5:18

Welcome to the VoiceMe Podcast, Information and advice on the world of voiceover, presented by voiceme.co.za - The South African Search Directory for Voice Artists and Related Services. I’m Andrew Sutherland, founder of voiceme.co.za and in this episode I’m going to go over the Telephony VO Category, which includes IVR (Interactive Voice Response),…

1
Office 365 Backup 17:17

29d ago17:17

17:17

Steve Taylor and Garrett Browne from Channel Program talk about Office 365 backup platforms for MSPs.By Channel Program

1
Unleashing the limitless potential of A.I. w Carrie Steyer 24:48

1M ago24:48

24:48

- Carrie, we've been trying to do this for a while. How are you? I'm doing well. It's good to see you again as well. Awesome. - Today, Jarrett looks at a purchase that changed your life in a positive way. What is that one purchase to you that was quite impactful? For me, it'll be the Alexa dot. At a smart oven. - Bob Greene: AI has the potential to…

1
Episode 023 - VO Categories Part 7 (Promos, Lineups and Imaging) 4:23

1M ago4:23

4:23

Welcome to the VoiceMe Podcast, Information and advice on the world of voiceover, presented by voiceme.co.za - The South African Search Directory for Voice Artists and Related Services. I’m Andrew Sutherland, founder of voiceme.co.za and in this episode I’m going to go over the Promos, Lineups and Imaging VO Category. Topics in this episode: An ove…

1
SaaS Management & Security 26:04

1M ago26:04

26:04

Steve Taylor and Garrett Browne from Channel Program talk about SaaS Management & Security platforms for MSPs.By Channel Program

1
The exciting, scary future of customer service? W Lucas Anderson 46:16

1M ago46:16

46:16

- Most contact centerings, customer service organizations have decided it is too inefficient, too expensive to get humans. The cheap and efficient way to scrub all the humanity out of them is to make them more bot like. Luke says the defaults may just very well be bots in the future. - Customer experience became a thing, I don't know, well over a d…

1
Episode 022 - VO Categories Part 6 (Live Events and MC) 4:22

2M ago4:22

4:22

Welcome to the VoiceMe Podcast, Information and advice on the world of voiceover, presented by voiceme.co.za - The South African Search Directory for Voice Artists and Related Services. I’m Andrew Sutherland, founder of voiceme.co.za and in this episode I’m going to go over the Live Events and MC VO Category. Topics in this episode: An overview of …

1
ATFAQ189 Q1. Devices for Combatting Social Isolation, Q2. Headsets for Student with Autism, Q3. Apple Vision Pro Accessibility Features, Q4. Gaming for persons with Low Vision, Q5. Wildcard: What is your ... 46:19

1M ago46:19

46:19

Panelists: Brian Norton, Josh Anderson, Belva Smith ATFAQ189 Q1. Devices for Combatting Social Isolation, Q2. Headsets for Student with Autism, Q3. Apple Vision Pro Accessibility Features, Q4. Gaming for persons with Low Vision, Q5. Wildcard: What is your Prediction for the AppleVision Pro The post ATFAQ189 Q1. Devices for Combatting Social Isolati…

1
SOC (Security Operations Center) 5:19

2M ago5:19

5:19

Steve Taylor from Channel Program talks about SOC providers for MSPs.By Channel Program

1
Eternal truths in contact center networking w David Hadobas 33:35

1M ago33:35

33:35

David is the founder and CEO of a networking group. Perry: I can't believe it's now 2024. Has put me in touch with many wonderful people I now consider friends. We'll get to know you during the show. - CCNG is a networking group for blue collar contact center workers. How have you done it without commercials, ads, marketing? Enjoy the journey, beca…

1
Episode 021 - VO Categories Part 5 (E-Learning and Educational) 8:35

2M ago8:35

8:35

Welcome to the VoiceMe Podcast, Information and advice on the world of voiceover, presented by voiceme.co.za - The South African Search Directory for Voice Artists and Related Services. I’m Andrew Sutherland, founder of voiceme.co.za and in this episodes I’m going to go over the E-Learning and Educational VO category. Topics in this episode: An ove…

1
VoIP (Voice over IP) Telephony 24:08

2M ago24:08

24:08

Steve Taylor and Garrett Browne from Channel Program talk about VoIP telephone services.By Channel Program

1
The future of Telephony w Steve Infante 30:07

2M ago30:07

30:07

-- Steve: What explains this dichotomy of fantastic, beautiful tools for the consumer and then 1980s for the poor contact center or customer service employee overall? He says it's really and truly interoperability issues. Steve: There has to be an interoperability and migration plan. - You are an executive for what we call ccas, contact center as a…

1
Episode 020 - VO Categories Part 4 (Cartoons, Dubbing and ADR) 10:14

2M ago10:14

10:14

Welcome to the VoiceMe Podcast, Information and advice on the world of voiceover, presented by voiceme.co.za - The South African Search Directory for Voice Artists and Related Services. I’m Andrew Sutherland, founder of voiceme.co.za and over the next few episodes I’m going to go over some of the different kinds of voiceover categories there are ou…

1
Vulnerability Assessment & Management 25:19

2M ago25:19

25:19

Steve Taylor and Garrett Browne from Channel Program talk about different vulnerability assessment and management platforms.By Channel Program

1
Episode 019 - VO Categories Part 3 (AV, Corporate & Explainer) 8:02

2M ago8:02

8:02

Welcome to the VoiceMe Podcast, Information and advice on the world of voiceover, presented by voiceme.co.za - The South African Search Directory for Voice Artists and Related Services. I’m Andrew Sutherland, founder of voiceme.co.za and over the next few episodes I’m going to go over some of the different kinds of voiceover categories there are ou…

1
Documentation 24:54

2M ago24:54

24:54

Steve Taylor and Garrett Browne from Channel Program talk about documentation platforms for MSPs.By Channel Program

1
Episode 018 - VO Categories Part 2 (Audiobooks) 12:24

3M ago12:24

12:24

Welcome to the VoiceMe Podcast, Information and advice on the world of voiceover, presented by voiceme.co.za - The South African Search Directory for Voice Artists and Related Services. I’m Andrew Sutherland, founder of voiceme.co.za and over the next few episodes I’m going to go over some of the different kinds of voiceover categories there are ou…

1
Episode 017 - VO Categories Part 1 (Advertising, Commercials & Retail) 5:43

3M ago5:43

5:43

Welcome to the VoiceMe Podcast, Information and advice on the world of voiceover, presented by voiceme.co.za - The South African Search Directory for Voice Artists and Related Services. I’m Andrew Sutherland, founder of voiceme.co.za and over the next few episodes I’m going to go over some of the different kinds of voiceover categories there are ou…

1
ATFAQ188 – Q1. Turn down TV Background Tracks, Q2. Emotional Regulation Apps, Q3. Mouse Options for Limited Dexterity, Q4. Google Extension for Staying focused Q5. Wildcard: Top 3 AT resources 38:54

3M ago38:54

38:54

ATFAQ188 – Q1. Turn down TV Background Tracks, Q2. Emotional Regulation Apps, Q3. Mouse Options for Limited Dexterity, Q4. Google Extension for Staying focused Q5. Wildcard: Top 3 AT resources Panelists: Brian Norton, Josh Anderson The post ATFAQ188 – Q1. Turn down TV Background Tracks, Q2. Emotional Regulation Apps, Q3. Mouse Options for Limited D…

1
Can we fix Customer Experience? W/Michelle Martinez 34:06

4M ago34:06

34:06

Amas So, Michelle, we both work in the same area around keeping customers happy. And I was reading an article that talked about the ACSI rating, the American Customer Satisfaction index rating, and something happened. From 2006 on, we were on a steady rise. And in 2018, it starts to plummet. And I don't think anyone needs data to tell them that c…

1
ATFAQ187: Q1. Difficulty with copy/past using Dragon, Q2. Devices for Dyslexia, Q3. Removing ice on wheelchair ramp, Q4. Trackball not working, Q5 Wildcard: Notable Tech advancement for 2023 39:09

4M ago39:09

39:09

ATFAQ187: Q1. Difficulty with copy/past using Dragon, Q2. Devices for Dyslexia, Q3. Removing ice on wheelchair ramp, Q4. Trackball not working, Q5 Wildcard: Notable Tech advancement for 2023 Panelists: Brian Norton, Josh Anderson —– Transcript Starts Here —– Speaker 1: I have a question. Speaker 2: Huh? Speaker 1: Like, what? Speaker 16: I’ve […] T…

1
Winter flying 19:14

4M ago19:14

19:14

As the temperatures drop in the winter months, there are a number of challenges that come with flying in cold and unpredictable conditions. For this episode, we’re joined by Joe Hadley and Richard Crockett from the CAA General Aviation Unit to cover the intricacies of winter flying. If you have any feedback or suggestions for areas that you’d like …

1
Revolutionizing Knowledge w AI - Dr Blumer 38:18

5M ago38:18

38:18

- Knowledge is the essential building block for pretty much everything we do. But I think the difference is if you don't apply the knowledge, it's useless. And that's why I think knowledge management and all these things we are discussing is so relevant and exciting. - Where I spend an unreasonable amount of time is reading. Apart from that, I real…

1
ATFAQ186 – Q1. Elopement and Location Tracking, Q2. Programmable Smoke Detector, Q3. Adaptive Laser Pointer, Q4. Indoor wayfinding, Q5. Wildcard: Do we need to know how to use a computer these days? 56:58

5M ago56:58

56:58

Panelists: Brian Norton, Josh Anderson, Belva Smith ATFAQ186 – Q1. Elopement and Location Tracking, Q2. Programmable Smoke Detector, Q3. Adaptive Laser Pointer, Q4. Indoor wayfinding, Q5. Wildcard: Do we need to know how to use a computer? —————- Transcript Starts Here ——————- Speaker 1: I have a question. Speaker 2: Huh? Speaker 1: Like, what? […]…

1
Customer Service & Life Lessons with Bob Furniss 35:36

5M ago35:36

35:36

- Bob: I heard a rumor that you retired to your beach house. Is this true? I've been in the customer service industry for my whole life. I may announce some stuff in the next couple of months. Redoing Bobfurniss.com . If the listeners want more details, go to my LinkedIn Bob Furniss. - The best and worst customer service experiences include Ally Ba…

1
Transformation is About Leadership 50:48

6M ago50:48

50:48

- Are you in agreement with Mr. Pachai that AI is going to be more profound than fire or electricity or anything that we have done in the past? I find it an interesting question because often the question circles around, are we headed in the direction of a utopia or Dystopia? - We are in the middle of that change, let's call it whatever, digital tr…

1
Fixing Voice of the Customer with Nate Brown 41:32

6M ago41:32

41:32

- Nate Brown is the one and only Nate Brown. "Thrilled to be here. Love your show," he says. "It's an absolute honor" - Our podcast is delivering you CX gems and an endorsement of raw milk. The most important job for CX is listening to people. Organizations are terrible. The more that they get burned out and lose the gift of authenticity, the more …

1
Why Transformation Is So Hard w Amayea Maat 28:46

7M ago28:46

28:46

- Waise of tech has turned out to be a scam. It's not just a tech issue, it's organizations and corporate America in general. Amaya will help us figure out why this is the case. - What life mystery did you discover embarrassingly too late in life? Mine is I found out that wrestling wasn't real in college. You have to have oil in your car on a regul…

1
Legendary service stories to inspire you 5:47

7M ago5:47

5:47

The late Herb Kelleher was the former CEO of Southwest Airlines. His secret came to a very simple formula. He just trusts his people implicitly. Another legend was Tony Hsieh, the then CEO of Zappos. People find their customer service legends very inspirational. for more information, Visit: amastalks.com…

1
Can Gen X Save us from our Tech addiction? w Christine Mchone 22:59

7M ago22:59

22:59

A study says 53% of us have something called nomophobia. Nomophobia is cell phone addiction. I think technology has this way of changing us. Christine is the perfect guest to discuss this with. - Gen X is often the most forgotten generation in the middle. What we got right with technology is the democratization of information. But sometimes technol…

1
2 ways to deal with Anger 1:42

8M ago1:42

1:42

There are two sure ways to remove anger from your mind

1
Summer flying season update 40:16

8M ago40:16

40:16

In this episode, we talk with the CAA’s policy lead on our project on cost sharing, we hear an update from Ed Bellamy on the Safety Sense Leaflet project and our latest published documents including Piston Engine Icing. We also talk with Justin Willcocks on good flight planning preparation along with references to advice and guidance and how to use…

1
ATFAQ185 – Q1. Mouse options for repetitive stress injuries, Q2. Considerations for choosing solutions, Q3. Amplifying TV sound, Q4. Mental Health Apps, Q5. Smart garage door solutions, Q6. Wildcard: Innovative ... 58:12

8M ago58:12

58:12

Panelists: Brian Norton, Josh Anderson, Belva Smith ATFAQ185 – Q1. Mouse options for repetitive stress injuries, Q2. Considerations for choosing solutions, Q3. Amplifying TV sound, Q4. Mental Health Apps, Q5. Smart garage door solutions, Q6. Wildcard: Innovative AT solutions. The post ATFAQ185 – Q1. Mouse options for repetitive stress injuries, Q2.…

1
Is anger useful? 4:13

8M ago4:13

4:13

The Stoics do not believe anger is a useful emotion. Anger is usually not a thoughtful thing. It also depletes your energy. The most irrational part about anger is you are now being controlled by somebody else when you're angry. for more info: https://amastalks.com/

1
What is Good Service? 5:42

8M ago5:42

5:42

The most pressing question that I answer almost every single day is how do you get great customer service? He says the real question is what is good service to you? Amas: No two organizations have identical goals and ideas about what good service means.By Amas Tenumah

1
Active carbon monoxide detectors 20:47

8M ago20:47

20:47

We chat about the latest on our active carbon monoxide detector project. In particular our latest survey which we launched at AeroExpo in June. We also hear from members of the GA community on their thoughts on what sort of carbon monoxide detector they fly with and why. If you have any feedback or suggestions for areas that you’d like us to cover …

1
The Uber Ratings Inflation 27:52

8M ago27:52

27:52

- Do you know what your Uber rating is? What about your airbnb rating and does it actually matter to you if you answered? I want to talk about this topic with you around ratings and feedback. It's my first podcast. This is going to be a good show. - In 1970, the average GPA was about 3.0. As of 2022, it's 3.8. Where does this culture of everyone ha…

1
Trailer 0:49

9M ago0:49

0:49

Ratings inflation trailer

1
How technology changes us 6:04

9M ago6:04

6:04

The most consequential American inventor once predicted the following: “The time will come when people will travel in stages moved by steam engines from one city to another, almost as fast as birds can fly, 15 or 20 miles an hour.” People mocked the great Oliver Evans when he uttered those words. He was right, the steam engine changed the course of…

1
Episode 016 – VO Rates Negotiation Tips 8:22

9M ago8:22

8:22

Welcome to the VoiceMe Podcast, Information and advice on the world of voiceover, presented by voiceme.co.za - The South African Search Directory for Voice Artists and Related Services. I’m Andrew Sutherland, founder of voiceme.co.za and in this episode I’m talking about Negotiating VO Rates with some strategies and tips for a favourable outcome th…

1
What happened to board diversity? w/Adam Dumey 26:08

9M ago26:08

26:08

Summarization - DEI is so commonplace that I don't know many organizations that don't have D.E.I initiative or department or leader. Are we making progress as the world, especially particularly the corporate boardroom and corporate America? Is it a very diverse place today? - Pick ten boards, I challenge your listeners. How many of them have the ri…

1
A BMX park in the sky 26:42

9M ago26:42

26:42

We speak with Dave Boxall, Chief Airworthiness Engineer at Cameron Balloons on their recent adventure with Red Bull on the Don’t Look Down project. You'll hear how this project came to be and the amazing adventure these organisations went on to get the balloon into the air. Kriss Kyle, Scottish BMX Pro said: “I’ve had to push past my fears several …

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Telephony Podcasts

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