Listen to researchers talk about the history, society and culture of the Nordic region (Denmark, Finland, Iceland, Norway, Sweden and the autonomous territories, Greenland, the Faroe Islands and Åland). Mainly interviews and panel discussions, but also synopses of particular historical events and topics within the humanities and social sciences written by researchers and read out in one of the Nordic languages as well as English.
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Podcast by Elizabeth and Matt Bruenig
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As the Nordic startup ecosystem has been growing bigger and bigger in the past few years, we saw a need to have a channel for Nordic entrepreneurs and growth hackers to gather and share their own stories. The Nordic Growth Show let you learn more startup stories and growth hacking tips from the Nordic growth hackers, marketers, thought leaders and entrepreneurs.
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Brian Koppelman and David Levien give a behind-the-scenes look into Billions, Season 5. Following each episode's airing on Showtime, the podcast will unpack the writing of the script, exclusive stories from production, the ideas behind the music cues, and much more. The 12-episode podcast season will also include interviews with cast and crew members as well as bonus podcast episodes devoted to inside stories from Billions.
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Through a series of expert interviews, this podcast mini-series explores some of the most pressing questions raised by the CSIS Middle East Program report, “Citizens in Training: Conscription and Nation-building in the United Arab Emirates.” Hear from leading experts on the Gulf, the UAE, and modern militaries in general what the UAE’s bold experiment in military conscription as a nationbuilding tool reveals about the leadership’s diagnosis of its key challenges at a pivotal moment in its na ...
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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing te ...
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Sonny Bunkbed and his dad discuss life.
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MICROCOLLEGE is an exploration of the crisis in higher education and the innovative projects and thinkers working to address it, with a special focus on the human-scaled, place-based, meaning-oriented learning communities we call "microcolleges." The podcast is hosted by Jacob Hundt, Founder of Thoreau College, a microcollege initiative rooted in the Driftless Region of rural southwestern Wisconsin, and inspired by the model of Deep Springs College, the pedagogy of the Waldorf schools, and t ...
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Pride in Protest is a Sydney based collective of activists who campaign for queer rights, refugee rights and Indigenous justice. In this podcast, we will discuss social justice issues.
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NNL Pod 15: What was the New Nordic Lexicon podcast series about?
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Listen to a whistlestop tour covering the last 14 podcasts, touching down in Aarhus, Stockholm, Oslo, and Helsinki, and featuring clips from podcasts where young people put questions to researchers on topics of the day, including the consequences of the invasion of Ukraine, gender, and the climate. Nicola Witcombe, who is the editor of nordics.info…
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What happens when you give data back to people? - Interview with Jamie Smith of Customer Futures
56:53
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Today’s interview is with Jamie Smith, who is the Founder and CEO of Customer Futures Ltd, an advisory firm helping businesses seize the opportunity around disruptive and customer-empowering digital propositions, and author of the weekly Customer Futures Newsletter. Jamie joins me today to talk about CustomerTech tools, EmpowermentTech, the emergin…
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A look inside a punk-inspired contact center - Interview with David Powers
1:00:39
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Today’s interview is with David Powers, who is an author, podcast host, Chief Experience Officer at Rooter Hero Plumbing & Air and a true punk. David joins me today to talk about the need for taking a more punk approach to customer experience and the contact center, what that means in practical terms, some of the big changes he’s seen in the contac…
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NNL POD 14: What was the Nordic humanitarian response to the Biafra Crisis?
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Listen to a discussion on how Nordic public and voluntary organisations - particularly in Denmark, Sweden and Finland - responded to the famine which ensued when Biafra attempted to secede from Nigeria in the 1960s. In the fourteenth episode for the New Nordic Lexicon, students Gaëtan Gamba and Agata Pyka speak to three researchers about their rese…
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The CX value model and linking experience to business outcomes - Interview with Michael Hinshaw of McorpCX
50:37
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Today’s interview is with Michael Hinshaw, the founder and president of customer experience consultancy McorpCX. Michael joins me today to talk about the CX value model and why we should be linking experience to business outcomes, some key indicators of a successful customer-centric transformation, why your company might need an experience operatin…
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Leadership lessons from the winner of the 2023 CX Leader of the Year - Interview with Roxie Strohmenger of UKG
52:13
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Today’s interview is with the winner of the MyCustomer 2023 CX Leader of the Year competition: Roxie Strohmenger, GSO - VP, CX Strategy at UKG (Ultimate Kronos Group). This interview is slightly different this week as I conduct it with Clare Muscutt, Founder and CEO of Women in CX but follows the same format to the one last year where we interviewe…
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NNL Pod 13: Why and how is the English language used in the Nordic countries?
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Listen to a discussion on how the use of English in the Nordic countries, with a focus on Finland and Sweden, and the consequences of this on immigration populations and identity. In the thirteen episode, students Gaëtan Gamba and Essi Turva speak mainly to Elizabeth Peterson from the University of Helsinki. Nina Carlsson from Uppsala University, T…
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The frontline is where you connect EX and CX together in a very natural way - Interview with Joe Tyrrell of Medallia
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Today’s interview is with Joe Tyrrell, CEO of Medallia. Joe joins me today to talk about why brands must consider EX in their journey to CX success, his view on the impact Generative AI is having on the world of experience and where he thinks it is heading, personalization and the big challenges that organizations need to tackle in order to fully r…
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NNL Pod 12: How do biligualism and minority languages function in Finland and Sweden?
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Listen to a discussion on the diversity of the languages in the Nordic countries, focusing on how bi- and multulingualism functions in practice, and the history, framework and importance of minority and heritage languages and their status in Sweden and Finland. In the twelfth podcast for the New Nordic Lexicon, students from Aarhus and Helsinki Uni…
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Forget the hype. Here's what enterprises are actually doing with generative AI - Interview with Stefano Puntoni and Jeremy Korst
52:54
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Today’s interview is with Stefano Puntoni, Professor of Marketing at The Wharton School and Director of AI at Wharton, and Jeremy Korst, President at GBK Collective. Stefano and Jeremy join me today to talk about a new report called The Rise of Generative AI in the Enterprise that they collaborated on and recently released, some of the biggest emer…
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The raw and honest truth about what agents think about their jobs - Interview with Juanita Coley
43:30
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Today’s interview is with Juanita Coley, who is best known as the “Contact Center Whisperer” and is also the CEO and Founder of Solid Rock Consulting, a workforce management consulting firm. Juanita joins me today to talk about the inside track on what customer service agents like or don’t like about their jobs, the implications of those findings, …
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NNL Pod 11: Why is there a gap between talking and action when it comes to climate change? / Hvorfor fører klimasnak ikke til handling?
21:00
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Listen to an interview in Swedish and Norwegian on the gap between talk and action when it comes to climate change. In the eleventh podcast for the New Nordic Lexicon, students from Bergen and Lund speak to Maria Wolrath-Söderberg from Södertörn University. This podcast was made possible by funding from the A.P. Moller Foundation. Sound credits: Su…
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The challenge with conversational analysis in the Nordics - Interview with Tue Martin Berg of Capturi
53:04
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Today’s interview is with Tue Martin Berg, the CEO and part of the founding team at Capturi, Scandinavia's leading software provider for conversation analysis. Tue joins me today to talk about what they are up to, why some Scandinavian organisations who after implementing call/interaction analytics solutions from one of the big US providers, then r…
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NNL Pod 10: How is rhetoric relevant to climate change? / Hvordan er retorik relevant i forhold til klimaforandringer?
31:16
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Listen to an interview in Swedish and Norwegian on how people’s use of language and their thoughts have a direct effect on their level of emissions. Research into how people reason and think about climate change is crucial to the debate on climate change. In the tenth podcast for the New Nordic Lexicon, students from Bergen and Lund, speak to Maria…
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Are you doing change to people or with people? - Interview with Phil Lewis and Claire Croft of Corporate Punk
48:31
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Today’s interview is with Phil Lewis and Claire Croft of Corporate Punk, an award-winning management consultancy that helps clients innovate and transform their business culture. Phil and Claire join me today to talk about how many change/transformation initiatives suffer because they try to do change to and not with their people, how doing change …
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Episode #50: Lene Rachel Andersen - The Nordic Secret for Cultivating Beauty, Freedom, Democracy, and Prosperity
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For the 50th Episode of the Microcollege Podcast, we checked back in with one of our favorite guests from the first few months of the show. Lene Rachel Andersen is one of the stimulating and ambitious thinkers we have met during this remarkable journey. A native of Denmark, Lene is an economist, futurist, Bildung activist, and author of many books …
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NNL Pod 9: How has political and literary security changed since the invasion of Ukraine? / Hvilke sikkerhedspolitiske og litterære ændringer er der sket siden invasionen af Ukraine?
30:29
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Listen to an interview in Danish on the changing political landscape since the invasion of Ukraine, both in Russia, Europe and Norden with two researchers from Aarhus University. Daniela Lange Andersen and Mattias Carlberg, students from Aarhus and Lund Universities, speak again to Thorsten Borring Olesen and Birgitte Beck Pristed, both from Aarhus…
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Customers don't want minimally viable anything. They just want quality - Interview with Debbie Levitt
49:44
49:44
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Today’s interview is with Debbie Levitt, who is the CXO of Delta CX and the author of Customers Know You Suck. Debbie joins me today to talk about how we are in danger of over-indexing on failure and celebrating failure rather than trying to emulate what makes successful companies successful, how that is manifesting itself, why we talk about Apple …
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NNL Pod 8: How has political and literary culture changed since the invasion of Ukraine? / Hvilke ændringer i den politiske og litterære kultur er der sket siden invasionen af Ukraine?
36:50
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Listen to an interview in Danish on the changing cultural landscape within both politics and literature since the invasion of Ukraine, both in Russia, Europe and Norden, with two researchers from Aarhus University. In the eigth podcast for the New Nordic Lexicon, students from Aarhus and Lund Universities, Daniela Lange Andersen and Mattias Carlber…
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Personalization is pervasive but it's not personal - Interview with Shafqat Islam
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Today’s interview is with Shafqat Islam, Chief Marketing Officer at Optimizely, a digital experience platform software as a service provider. Shafqat joins me today to talk about their recently released Personalised to Personal report, why they think that personalization has officially reached its maximum maturity level, what’s standing in the way …
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Paul Weller, the Scots word 'gallus' and their relation to delivering an award-winning customer experience - Interview with John Devlin of Ascensos
1:06:21
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Today’s interview is with John Devlin, CEO and co-founder of Ascensos, a leading customer management and contact centre solution provider that offers bespoke and innovative solutions for various industries, such as consumer retail, healthcare and insurance. John joins me today to talk about the evolution of the customer service outsourcing space ov…
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NNL Pod 7: What is the state of gender policy in Norway today? / Hvordan står det til med kønspolitikken i Norge i dag?
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In this episode, Victoria Austveg, a Master’s student from the University of Oslo, speaks to Mari Teigen, Professor at the Institute for Social Research in Norway. This episode builds on the last two, but focuses more on Norway’s policies, including board membership requirements placed on companies, the gender segregated labour market, how wages ar…
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Your customer doesn't want to know about your technology - Interview with Micah Solomon
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Today’s interview is with Micah Solomon, a renowned expert on customer service, hospitality, and customer experience. Micah joins me today to talk about his new book: Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever, why he spends a lot of time wearing a disguise and using a fake name, what …
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Episode #49: Jill Nephew - Inquiry, Education, Artificial Vs. Natural Intelligence
1:12:57
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Jill Nephew, technologist and founder of Inqwire, joins the podcast for a thorough discussion on different forms of intelligence, questions of meta-crisis in the modern world, and solutions. Inqwire: https://www.inqwire.io/ Some books mentioned in this episode: The Art of Memory by Frances Yates The Book of Why by Judea Pearl Western Estoericism: A…
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NNL Pod 6: What are the challenges to gender equality policymaking in the Nordics?
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Listen to a discussion on policymaking, gender segregation and equal pay. In this, the sixth podcast for the New Nordic Lexicon, where students Emma Healey from the University of Helsinki and Victoria Austveg from the University of Oslo speak to Cathrine Holst, Professor in Philosophy of Science and Democracy at Oslo University. Nicola Witcombe, wh…
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Fighting the Transphobic Far Right: Who They Are And How We Can Win | Provocations 2023
1:14:36
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The final forum of Provocations 2023 is headed by Evan and Dashie, who discuss the political background of Australia's far right and the recent transphobic attacks they have organized against our queer communities. Strategies for combating this recent resurgence in far right action are outlined.By Pride in Protest
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Queer and Disability Activism | Provocations 2023
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This Provocations 2023 panel, “Nothing About Us Without Us: Queer and Disability Activism”, has Cal, Margot, Mirri, and Robin discuss current issues surrounding disability organizing and its relation to Queer organizing.By Pride in Protest
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How to safely realise the enormous potential of Al - Interview with Juliette Powell and Art Kleiner
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Today’s interview is with Juliette Powell and Art Kleiner. Juliette is an author, entrepreneur, technologist, and strategist, who works at the intersection of culture, data science, and ethics and Art is a writer, editor, consultant/facilitator and entrepreneur with a background in technology, business culture, scenario thinking and organizational …
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Episode #48: Liz Rog, Amy Arnold - Community Singing
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56:31
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Liz Rog believes in singing together as an ancient technology for belonging, a simple and powerful tool for restoring our connection in community. She sings with all ages, teaching simple songs that can be woven into the seasons of the year and the changes and challenges of our lives in play, at bedsides, at rallies and in rituals. Liz delights in …
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NNL Pod 5: Does reality live up to the Nordics' reputation when it comes to gender equality?
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Listen to a discussion on the Nordic equality model, whether its reputation holds up to scrutiny, and differences between the Nordic countries (particularly Norway and Sweden) when it comes to gender issues. In this episode, students Emma Healey from the University of Helsinki and Victoria Austveg from the University of Oslo speak to Cathrine Holst…
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The science behind repairing trust - Interview with Professor Peter Kim
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Today’s interview is with Dr. Peter Kim, Professor of Management and Organization at the University of Southern California Marshall School of Business and author of a newly published book called How Trust Works: The Science of How Relationships Are Built, Broken, and Repaired. Peter joins me today on the podcast to talk about his new book, the diff…
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Episode #47: Philippe Mesly, Julia Henderson - Great Lakes Institute, Canada
1:05:23
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Philippe Mesly is a writer and translator whose work examines intersections of political economy, religion, and environmental issues. He is also a trained horticulturalist and craftsperson. Julia Henderson is a writer whose work examines the intersections of religion and philosophy, with particular emphasis on Christian mysticism. She currently liv…
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NNL Pod 4: How are city planning and sustainability connected?
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Listen to how cities have developed historically and about different urban approaches to sustainability and inclusivity. In this episode, students from Helsinki and Södertörn Universities, Gaëtan Gamba and Jasmin Adolph speak to two Romina Rodela from Södertörn University, and Natalie Gulsrud from the University of Copenhagen. This podcast was made…
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The five barriers to digital transformation and a roadmap to overcome them - Interview with David Rogers
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Today’s interview is with David Rogers, who is the world’s leading expert on digital transformation, a member of the faculty at Columbia Business School, and the author of five books. He joins me today to talk about his new book, "The Digital Transformation Roadmap”, the reasons behind why 70 percent or more of digital transformations fall short of…
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Episode #46: Chris Barlow - High Mountain Institute, Leadville, Colorado
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Chris Barlow joins the podcast to talk about the High Mountain Institute in Leadville, Colorado and wax poetic on the importance of gap year experiences and alternative educational opportunities for young people in our time. Chris hails from Tennessee and has held myriad roles at HMI dating back to 2005 when he worked as a Spanish apprentice and En…
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NNL Pod 3: Why should young people be involved in urban planning?
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It is not always easy for children and young people to get their voices heard when it comes to the planning of the cities they live in. But their input is important for a whole range of reasons including that cities need to be fit for purpose, young people's health and counteracting climate change. In this third episode, a student from Helsinki Uni…
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Brands don't need more feedback or survey data to better understand their customers - Interview with Nate Sanders of Artifact
52:44
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Today’s interview is with Nate Sanders, the co-founder and CEO of Artifact, the customer experience forecasting company. Nate joins me today to talk about the recent guest post that he wrote for my site called “Obituary: The Survey (1920s – 2023)” [It caused a bit of stir on LinkedIn], where we are at re surveys, VoC, data and insight, why companie…
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Episode #45: Keri McWilliams - Gap Year Association
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Keri McWilliams joins the podcast for Gap Year Exploration Month, October 2023, to talk about the breadth and variety of Gap Year experiences a young person can find! Keri McWilliams joined the Gap Year Association as the organization’s Executive Director in January 2022. Born and raised in Montana, Keri currently resides in Missoula, MT where she …
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NNL Pod 2: Can we identify with regions like the Nordics or the Baltic Sea region?
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Pan-national regions – like the Nordics or the Baltic Sea region - can give us an alternative perspective to the nation state. What are the benefits and challenges of these pan-national regions and have feelings of identity changed since the Russian invasion of Ukraine? This is the second of our podcasts for the New Nordic Lexicon where students ge…
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When we talk about attention, we're actually talking about engagement - Interview with Walter Flaat of dentsu Canada
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Today’s interview is with Walter Flaat, dentsu Canada’s Chief Data Officer. We talk about a new whitepaper that they’ve just published on the Attention Economy, what drives attention (engagement), what brands should be doing in order to be able to deliver a more thoughtful, empathetic and inclusive experience and what are the implications for exper…
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Episode #44: Dev Carey - High Desert Center, Paonia, Colorado
1:02:37
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The High Desert Center runs gap year programs for adventurous spirits from their home base in Paonia, Colorado, and extending out into Mexico, India, and other environs around the world. High Desert students learn to grow and prepare their own food, explore mindfulness practices practical folk arts, crafts and skills, all while living communally an…
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CX in the age of AI: A leading outsourcer's perspective - Interview with Cathy Jooste and John Samuel of CGS
1:02:49
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Today’s interview is with Cathrine (Cathy) Jooste, President of the Business Process Outsourcing Division, and John Samuel, EVP and CTO, at CGS, a global provider of applications, enterprise learning, customer experience and outsourcing services. Cathy and John join me today to talk about how the BPO/outsourcing business has changed over the last 4…
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Episode #43: Ben Samuels, Max Feigelson - Deep Springs College Student Reflections, League of Nunnian Schools
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Ben Samuels & Max Feigelson are current Deep Springs College students who have joined the podcast this week to discuss their experiences at the infamous Deep Springs College cattle ranch campus for cowboy philosophers and future world leaders. Both Ben & Sam attended Bard High School in New York City. In the podcast, they remark on the drastic diff…
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NNL Pod 1: What is the Baltic Sea Region and how has it changed since the invasion of Ukraine?
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The Nordic Region is part of the Baltic Sea Region, connected in historical, cultural and economic ways. Listen to a podcast about what has changed in the Baltic Sea Region since the invasion of Ukraine, and about how regions are not static and change over time, much like our affiliation for them. Students from Aarhus University, Chance Dorland and…
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The delusion amongst customer service and experience VPs - Interview with Micah Peterson of ProcedureFlow
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Today’s interview is with Micah Peterson, a member of the founding team and the VP of Product Management at ProcedureFlow, the next-generation knowledge management software that is designed to help companies visualize and navigate processes. We talk about two delusions that exist in the service space, particularly at the VP level, why followed proc…
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Episode #42: Jennifer Jensen, Gordon Jones - Mt. Liberty College, Murray, Utah, Liberty Through Virtue
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Gordon S. Jones, NAS, Provost, Trustee, and Professor. M.Phil, Political Science, George Washington University; MA, Education, Stanford University; BA, U.S. History, Columbia University; adjunct faculty at Utah Valley University and Salt Lake Community College; co-founder of United Families of America (now United Families International). Served as …
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The Struggle for Safe Schools | Provocations 2023
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This Provocations 2023 panel, “The Struggle for Safe Schools”, saw Damien, Darby, and Dashie talk about the Safe Schools Program's past, and discuss strategies to ensure it a future.By Pride in Protest
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Episode #41: Dawn Breeze - PlaceCorps and the Kingston Fellowship, Kingston, NY
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Dawn Breeze is a creativity advocate, change agent, and internationally awarded artist, living and working in Germantown, NY. She consults on creativity and leadership with global organizations and progressive institutions, as well as with individual entrepreneurs and leaders. Breeze is committed to building community through creativity.Her social …
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Gramsci: Counter-Hegemonic Gramscian Dreams for Community Minded Queer Socialist Teens | Provocations 2023
1:07:52
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This Provocations 2023 forum was called “Gramsci: Counter-Hegemonic Gramscian Dreams for Community Minded Queer Socialist Teens” which was a presentation led by Margot Beavon-Collin. The final presentation of the day saw Margot provide a rough outline of the evolution of our understanding of the relationship between civil society and the State, wit…
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Episode #40: Dr. Jenny Finn - Sourced Design at Springhouse Community School, Floyd, Virginia
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Jenny Finn has designed structures that foster vitality in people, communities, and organizations for nearly 30 years. She holds a Ph.D. in Sustainability Education and is a co-founder of Springhouse Community School in Pilot, Virginia. Jenny's research, mentoring, and teaching invites people to strengthen the relationship they have with themselves…
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