Best Uniphore Podcasts (2024)

1
S6 Episode 6: Exploring the Intersection of Emerging Technologies and Critical Thinking with Arvind Ravishunkar from Wipro 44:55

18d ago44:55

44:55

How can emerging technologies and critical thinking shape the future of business? Join us on Digitally Curious as we sit down with Arvind Ravishunkar, General Manager of Think Tank and Tech Strategy at Wipro. Arvind offers an inside look at the groundbreaking projects at Wipro's innovation lab, Lab45, and discusses how the lab is pioneering new bus…

1
S6 Episode 5: The next frontier for AI – introducing the AI PC – powered by Intel 56:12

2M ago56:12

56:12

This episode is sponsored by Intel. There are some exciting new developments in AI, and we're at the beginning of a truly transformative era, thanks largely to innovations led by companies such as Intel. Intel's recent advancements in AI technology, particularly Intel vPro PCs powered by Intel Core Ultra processors, are setting a new benchmark for …

1
S6 Episode 4: The opportunity for Enterprise AI with Darshan Chandarana and Julia Howes from PWC 45:30

4M ago45:30

45:30

This podcast episode features an interview with Darshan Chandarana and Julia Howes from PwC about opportunities in enterprise AI. They discussed AI adoption across industries, with financial services and retail leading the way, and Darshan emphasised the importance of responsible AI and understanding societal impacts. Julia discussed the challenges…

1
S6 Episode 3: Living in the moment - the opportunity for 5G Standalone with Nicki Lyons from Vodafone UK 19:30

5M ago19:30

19:30

In this episode, we look at a report I wrote in partnership with Vodafone UK to examine how 5G Standalone (5G SA) could transform UK over the next 5-7 years. To talk more about the findings, I spoke with Nicki Lyons, Vodafone UK's Chief Corporate Affairs & Sustainability Officer. Some of the predictions in the report include: We’ll see the end of V…

1
S6 Episode 2: Celebrating Facebook's 20th Anniversary: Facebook @ 20 with Jason Mander from GWI 33:36

5M ago33:36

33:36

In this episode, we’re casting our minds back to 2004, when NASA landed the Spirit rover on Mars; the last episode of Friends aired; George W Bush was re-elected US president, and the number one hits were LMC’s Take Me To The Clouds Above in the UK and Hey Ya! By Outkast in the US. Over at Harvard University, computer science student Mark Zuckerber…

1
S6 Episode 1: The new Y2K? Quantum computing and the threat of Q-Day in 2030 with Chris Johnson from Nokia 21:02

6M ago21:02

21:02

Twenty-four years ago, the world prepared for the risk of a global meltdown due to the "Y2K bug" - the potential for computer errors related to the formatting and storage of calendar data for dates in and after the year 2000. The issue at the time was many programs represented four-digit years with only the final two digits, making the year 2000 in…

1
S5 Episode 26: The Transformative Impact of Edge Computing with Mark Swinson from Red Hat 27:23

8M ago27:23

27:23

Curious about edge computing? Want to understand why it's the next big thing in the world of IT? My conversation with Mark Swinson, an enterprise IT Automation Sales Specialist at Red Hat, might just be the discussion you're looking for. Mark takes us on a deep dive into the world of edge computing, discussing its benefits, applications, and the cr…

1
S5 Episode 25: The Future of Multicloud Technology: A Deep Dive with Steve Young of Dell Technologies 43:40

9M ago43:40

43:40

On this episode of the Actionable Futurist Podcast, I had an in-depth conversation with Steve Young, UK SVP & Managing Director for Dell Technologies, on why it is now critical that CEOs, CIOs, CFOs and CISOs play a role in driving a well-planned multicloud strategy for their businesses. In recent years, cloud technology has proliferated. However, …

1
It’s About The People - Diana Deibel - Conversations That Matter - Episode # 68 37:27

9M ago37:27

37:27

When it comes to implementing AI in the enterprise, the focus has to be on the people, not the tech. Here to help is a designer with a passion for human centered services. She has a knack for creating experiences that improve the lives of those who use them. Joining the show this week is Co-author of Conversations with Things, and Chief Design Offi…

1
Shaping The Future Of Uniphore Podcasts 3:46

9M ago3:46

3:46

Over the past 3 years, Conversations That Matter has featured amazing interviews with experts in CX, AI, leadership, and more. We wouldn’t be where we are without our audience, and as we plan the future of Uniphore’s podcasts, we’d love your feedback. With the link below, you can share your thoughts about the podcasts, and what you’d like to see fr…

1
Start With The Problem - John Ward- Conversations That Matter - Episode # 67 35:25

10M ago35:25

35:25

AI has the power to revolutionize many aspects of a business, but when you start with the solution, you fail to solve the problem. Joining the show to help leaders focus on finding the problems first is a visionary who helps amplify the voice of the customer. Please welcome to the show, Global Head of Customer Experience at Cigna, John Ward! John s…

1
Understanding Your Customer’s Journey - Suzanne Knight - Conversations That Matter - Episode # 66 44:43

10M ago44:43

44:43

Joining us for a special episode of Conversations That Matter is someone with a passion for employee experience. She’s a constant innovator with a knack for driving change where it matters most, and has been recognized as one of The Peak’s 2023 emerging leaders. Welcome to the show, Suzanne Knight! Suzanne joins guest host Kim West for a deep dive …

1
S5 Episode 24: Transforming the Legal Industry: The Role and Impact of AI with Jaeger Glucina from Luminance 27:23

10M ago27:23

27:23

The world of law is not immune to the sweeping changes brought about by technological advancements, specifically the advent of Artificial Intelligence. In a fascinating discussion with Jaeger Glucina, Chief of Staff at Luminance, we delve into how AI is reshaping the legal industry and creating new possibilities for efficiency and accuracy in legal…

1
S5 Episode 23: Shaping the Future of Enterprise-Grade AI with Umesh Sachdev of Uniphore 45:04

10M ago45:04

45:04

Imagine a world where AI seamlessly integrates into your daily workflows, driving productivity gains, efficiency increases, and automation. AI and in particular Generative AI is all over the media, and now companies are looking at how they should be introducing AI into the enterprise. While Generative AI platforms such as ChatGPT have been trained …

1
Agent Enablement Before Automation - Matt Dickson - Conversations That Matter - Episode # 65 27:27

10M ago27:27

27:27

Our guest on this week’s episode is an industry leader in providing solutions that solve complex problems in both patient and consumer experience. He’s an expert at identifying key areas of implementation. Please welcome to the show, Chief Operating Officer at Eclipse Telecom, Matt Dickson! Matt sits down with Host Randy Ksar for an in depth discus…

1
Telling The Story Of Customer Experience - Martijn Franssen - Conversations That Matter - Episode # 64 43:20

10M ago43:20

43:20

1
S5 Episode 22: Navigating the World of General Artificial Intelligence with Peter Voss from Aigo.ai 19:03

10M ago19:03

19:03

Can machines really think like humans? What is the future of General Artificial Intelligence (GAI) when machines more closely resemble human behaviour than ever before? In this episode, Peter unveils his journey into the realm of General Artificial Intelligence (GAI) and his vision of machines possessing the ability to think, learn, and reason like…

1
Driving Customer Care Forward - Jeff Newman - Conversations That Matter - Episode # 63 35:15

11M ago35:15

35:15

In the automotive industry, customer service calls are often fraught with frustration. No one calls a car dealership because their car is working as intended. Our guest this week is a leader who is responsible for making sure customers of his company enjoy their service as much as they enjoy their cars. With an extensive background in contact cente…

1
S5 Episode 21: The Ethics and Implications of Data Privacy in the Digital World with Anton Christodoulou from Imagination 24:51

11M ago24:51

24:51

In the race to dominate Al we have seen our data privacy, democracy, and even our human rights impacted. To understand what brands and consumers need to do to fight back, I spoke with Anton Christodoulou, Group Chief Technology Officer at leading experiential design company, Imagination and co-founder of the new Trust 3.0 initiative. The Trust 3.0 …

1
S5 Episode 20: Unraveling the Future of Self-Sovereign Identity with Marie Wallace from Accenture 38:10

11M ago38:10

38:10

Consumers are beginning to understand that their personal data has real value, but it is still held in the hands of big technology companies. The promise of consumers managing and owning their own data will become a reality thanks to decentralised or self-sovereign identity (SSI). To delve into this topic, I'm delighted to welcome onto the podcast …

1
Engaging Customers With Conversational AI - Alex Misiaszek - Conversations That Matter - Ep # 62 24:28

1y ago24:28

24:28

In a heavily regulated industry, innovation can often feel stifled, and allowing your designers creative freedom can be a challenge. Here to help inspire teams is an AI expert who is passionate about human centered design. She’s a skilled leader who guides a team of designers and writers on their journey to create more personalized experiences, all…

1
S5 Episode 19: Unlocking Generative AI's Potential: Ethics, Creativity, and Impact - recorded LIVE at London Tech Week 44:17

1y ago44:17

44:17

What if you could unlock the full potential of Generative AI and its impact on your life and company? Get ready for a fascinating fireside chat recorded live in front of an audience at the offices of leading international law firm RPC during London Tech Week. The Actionable Futurist Andrew Grill was interviewed on stage by Helen Armstrong, a Partne…

1
Framework Over Fragment - Bill Hawks - Conversations That Matter - Episode # 61 31:52

1y ago31:52

31:52

Measuring success of conversational AI can be as challenging as implementing it. Even if you have a clear definition of a metric, the interactions behind those numbers offer a different story. To help make sense, we’re joined by a catalyst for growth who offers strategic clarity. He’s an AI expert who drives an excellent customer experience through…

1
S5 Episode 18: AI in Marketing - Debunking Myths and Exploring Opportunities with Isabel Perry of DEPT 39:25

1y ago39:25

39:25

How will AI shape the future of marketing and advertising? Join us for a thought-provoking discussion with our guest, Isabel Perry, VP of Emerging Technology at DEPT, as we explore the role of AI and its impact on various industries. Isabel shares valuable insights on how her background in architecture has prepared her for the challenges of working…

1
Creating Innovative Mobile Experiences - Jose Quesada - Conversations That Matter - Episode #60 26:31

1y ago26:31

26:31

When your customers utilize your mobile app to handle their financials, redeem benefits, and book travel, you need to design with intent. This week on Conversations That Matter, we’re joined by a mobile expert with over 10 years of experience. As the head of a team whose products are used by millions of customers, he knows firsthand the importance …

1
Uniphore’s Chief Scientist - Roberto Pieraccini - Conversations That Matter - Episode #59 12:31

1y ago12:31

12:31

Our guest on this week’s episode is an AI innovator who is on the cutting edge of the industry. With time spent at Jibo and Google, he’s been a pivotal figure in the future of AI. Joining the show this week is newly appointed Chief Scientist at Uniphore, Roberto Pieraccini! Host Randy Ksar sat down with Roberto to discuss the future of AI in the en…

1
S5 Episode 17: Journey to the Future: How 5G Technology is Changing Rail Networks with Nokia 24:42

1y ago24:42

24:42

When you settle into your seat on your next rail journey, see if you notice small towers dotted along the journey right next to the track. These are GSM-R base stations - a private GSM network for rail operators. Launched in the UK around 2007, the technology is based on the GSM mobile standard, and GSM-R suppliers have committed to support this sy…

1
S5 Episode 16: Mark McCrindle on Generational Impact, and AI’s impact on the future of work 37:44

1y ago37:44

37:44

Baby Boomers, Generation X, Gen Y, Millennials, Gen Z and now Gen Alpha. Is it right to define whole generations with a letter, and are we all that different? How can understanding generational differences pave the way for a successful future in the workforce, and how will Generative AI impact different generations? To answer these questions and mo…

1
S5 Episode 15: Stephanie Antonian on AI's love letter to humanity 57:08

1y ago57:08

57:08

We all know that ethics are important in AI, but beyond doing the right thing, are we actually focusing on the things that matter with the current AI tools? While ChatGPT can write you an analysis of a Shakespeare play to help you pass the semester, should AI be used for more pressing world problems - and are we building AI on the wrong paradigm? A…

1
Designing Through The Lens Of Your Customer - David Vader - Conversations That Matter - Episode #58 24:11

1y ago24:11

24:11

When designing your bots, it needs to revolve around the customer. With the mission of creating better bots, we’re featuring an expert at implementing conversational AI as this week’s guest on Conversations That Matter. With a laser focus on both CX and bot containment, he works to create solutions that best help customers. Welcome to the show, Pro…

1
Focusing Conversation Design On CX - Ben Hazel - Conversations That Matter - Episode #57 34:38

1y ago34:38

34:38

Our guest on this week’s episode of Conversations That Matter is a conversational connoisseur. He draws on his background in both customer service and conversation design to create experiences that put the customer first. He’s an upcoming speaker at the Conversational AI Summit in London in May. Welcome to the show, Senior Chatbot Conversational De…

1
S5 Episode 14: Gaurav Rao from AtScale on Ethical AI 35:54

1y ago35:54

35:54

By Chief Futurist - The Actionable Futurist® Andrew Grill

1
Sandra Thompson - Purpose Over Paycheck 1:40

1y ago1:40

1:40

1
Sandra Thompson - The Role Your Identity Plays In How You Feel Emotions 0:47

1y ago0:47

0:47

1
S5 Episode 13: Heather Dawe from UST on Generative AI 26:42

1y ago26:42

26:42

We’ve heard so much over the last few months about Generative AI and in particular, ChatGPT, so what does it all mean for companies, and what’s coming next? To answer these questions and more, I spoke with Heather Dawe, UK Head of Data at UST. She is is a well-known Data Leader with over 20 years of experience working across the industry. Heather h…

1
S5 Episode 12: Susie Alegre on Generative AI, ChatGPT and the freedom to think 26:30

1y ago26:30

26:30

Does Generative AI restrict our freedom to think if we ask it to do everything for us? To answer this question, I spoke with international Human Rights Lawyer, Author and Speaker and author of “Freedom to Think: The Long Struggle to Liberate our Minds.” Susie Alegre. We last spoke to Susie on the podcast in 2022, before the Generative AI tool ChatG…

1
S5 Episode 11: Hannah Greenwood from Cascãd on the future of leadership and the champion mindset 45:55

1y ago45:55

45:55

What traits does the leader of the future need to survive? To answer this question, I spoke to Hannah Greenwood, an international Leadership Speaker, Coach and Writer who works with individuals and global teams to facilitate creative enquiry and implement change. She founded Cascãd over 19 years ago and specialises in developing the "Champion Minds…

1
Creating Communities for Conversation Designers - Barend Jungerius - Conversations That Matter - Episode #56 42:38

1y ago42:38

42:38

Today’s guest on Conversations That Matter is a chatbot connoisseur and conversational AI champion who helps businesses leverage AI to drastically improve their customer service. He’s lent his skills as a consultant to a number of companies in the retail and banking industries. When he’s not busy building bots, he leads an online community for all …

1
S5 Episode 10: John Phillips from Zuora on the subscription economy 39:52

1+ y ago39:52

39:52

I’ve been guilty of quoting the phrase “The subscription Economy” many times over the last few years without really knowing who coined it - its origins are actually with Tien Tzuo, CEO of Zuora. To explain more, I was joined by John Smith Phillips, Senior Vice President of SVP Sales & General Manager, EMEA at Zuora on the latest Actionable Futurist…

1
Knowing How To Test Your Product - Kayla Orozco - Conversations That Matter - Episode # 55 24:19

1+ y ago24:19

24:19

Joining us for another exciting episode of Conversations That Matter is someone who creates empathetic, human-centered designs in the Conversational AI space. As a Product Designer for a home improvement retailer, she drives innovation and success within their chatbot channels. Appearing on the podcast this week is Kayla Orozco! Host Randy Ksar sit…

1
Designing Effective Chatbots - Rachel Whitehorn - Conversations That Matter - Episode #54 25:46

1+ y ago25:46

25:46

On today’s episode of Conversations That Matter we feature a conversational wizard with over 4 years of chatbot experience. She's a skilled chatbot designer whose areas of expertise include, AI training, persona creation, and copywriting, just to name a few. Joining us for this episode is Rachel Whitehorn, a Conversation Designer in the insurance i…

1
S5 Episode 9: Shahid Ahmed from NTT on the opportunities for Private 5G networks 35:15

1+ y ago35:15

35:15

5G networks are all about speed and capacity, so private 5G networks are just a closed version of the same - right? Think again. Private wireless networks are on the rise, and to find out more, I spoke with Shahid Ahmed, Group EVP of New Ventures and Innovation at NTT, on the latest Actionable Futurist Podcast. He is responsible for driving new dig…

1
S5 Episode 8: Mark Pinsent from The Hoffman Agency on Remote Working and the art of Storytelling 1:04:17

1+ y ago1:04:17

1:04:17

By The Actionable Futurist® Andrew Grill

1
S5 Episode 7: Maya Moufarek - Founder and Full Stack CMO at MarketingCube 28:02

1+ y ago28:02

28:02

By The Actionable Futurist® Andrew Grill

1
The Role Of Conversational AI In The Enterprise - Dan Miller - Conversations That Matter - Episode #53 38:49

1+ y ago38:49

38:49

Today’s guest on Conversations that matter is an AI expert who coined the term "Conversational Commerce". With over 37 years of experience as an analyst, he’s seen the ins and outs of the industry, and has watched it mature. Our guest this week is none other than Lead Analyst & Founder at Opus Research, Dan Miller. Dan joins host Randy Ksar at Unip…

1
Creating More Equitable Workplaces With Upward - Lisa Lambert & Umesh Sachdev - Conversations That Matter - Episode #52 29:29

1+ y ago29:29

29:29

As we face potential economic troubles, more and more companies are cutting their budgets for DEIB. Women leaders are leaving their roles at higher than ever rates, for every woman who steps into a director level role, two leave. On this episode of Conversations That Matter, we’re turning up the volume on the conversation around workplace equality,…

1
The Importance Of Context In Creating A Great Customer Experience - Alex Mead - Conversations That Matter - Episode #51 37:21

1+ y ago37:21

37:21

On this episode of Conversations That Matter, we are joined by someone who has led multiple contact center improvements, via voice, digital, & social innovation, for global brands. He constantly strives to apply CX solutions that make life better for customers and he’s published numerous articles on what proper CX looks like. Joining the show today…

1
S5 Episode 6: Katie Burke from Accenture on their Life Trends 2023 Report 40:41

1+ y ago40:41

40:41

“Permacrisis” was the 2022 Collins Dictionary word of the year, and this year, people are seeking ways to adapt in an uncertain world. Accenture identified five emerging trends that will alter the power dynamic between brands and customers in the coming 12 months and beyond: 1: Permacrisis and human adaptability 2: What’s next for loyalty? 3: The i…

1
Uniphore’s Red Box Acquisition - Conversations That Matter - Episode #50 11:06

1+ y ago11:06

11:06

With Uniphore’s recent acquisition of UK based company Red Box, you may have some questions. On this episode of Conversations That Matter we’re joined by Uniphore CEO Umesh Sachdev, and Red Box CEO Richard Stevenson. In this episode, you’ll learn more about Red Box, the strength of their platform, and details of what is to come down the line. Takea…

1
S5 Episode 5: James Butland from Airwallex on the Future of Finance 25:40

1+ y ago25:40

25:40

What’s the future of finance? To answer this question I spoke with James Butland, Vice President of Financial Partnerships, EMEA for Airwallex. Airwallex was founded by four friends, Jack Zhang, Max Li, Lucy Liu, and Xijing Dai, in Melbourne, Australia in 2015 and was inspired by real-life experiences. Out of their love for good coffee, engineering…

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