Explore the practice of user experience research with Drew and Joe, one question at a time. Send your questions and feedback to insideUXR@gmail.com
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Let's explore the topics in User Experience Research that people don't discuss enough.
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Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/marketing and product at User Interviews. Take this survey and let us know what topics you want to hear next! userinterviews.com/awkwardsurvey
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UX Research is an emerging field of increasing interest in tech and business. Join UX Researcher Emily as she discusses all things UX Research from tools and resources, to job postings and funny stories from the field. Melanie will interview UX Research professionals during her ‘Personas’ series to glean insights into where this growing field is headed and introduce members from our UXRTO community. This podcast will give you tons of opportunities to learn while being a part of a great commu ...
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UX Research Geeks is unsurprisingly a podcast all about User Experience, Design, Research, and everything that goes along with it. It is hosted by a senior UX researcher and overall a badass human Tina Ličková, brought to you by UXtweak (www.uxtweak.com), an all-in-one UX research tool. Join us in geeking out over research with senior researchers, designers, speakers, CEOs, startup founders, and many many more. See what's Tina – UX Reasearch Geeks host up to: https://www.linkedin.com/in/lick ...
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Welcome the Humans, Software, Love - Podcast — my name is Louise Campbell, I’m a digital design researcher or UXR for short, I’m privileged to have worked for some of biggest best technology teams and companies in the world including Facebook. Humans, Software, Love Podcast is a career space where I share conversations and stories with my favorite people in digital product and service design, UX research, software engineering, product management and growth marketing. We also take a look at t ...
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The Cha Cha Club is a members' club for full-time ResearchOps professionals. Every year, we partner with amazing companies to help Club members share their expertise and advance the field of ResearchOps. This time, we partnered with Great Question, the all-in-one UX research platform, to produce a limited-edition, six-part podcast series that tackles the great questions facing ResearchOps professionals today. Every episode features a panel of Club members discussing a great ResearchOps quest ...
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The bi-weekly User Research podcast that helps you understand what is happening in User Research. It's the best way to keep up on trends, methods and insights across User / UX Research. Each week I capture the pulse of our community and answer a simple question: What mattered in User Research this week? This is the podcast version of the User Weekly newsletter. Views expressed are mine and are not necessarily the views of my employer. --Welcome to User Weekly, the User Research podcast where ...
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Inspired by over-the-cubical-wall conversations about the changing world of electrical and electronics engineering, Daniel Bogdanoff and Mike Hoffman set out to create an electrical engineering podcast. Covering a broad range of topics from the basics of electrical engineering to the tough engineering problems of tomorrow’s technologies, Daniel & Mike bring in members of Keysight’s engineering team to provide their unique perspectives.
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UX Research Club is a podcast dedicated to the rising field of User eXperience Research. Dr Emmanuelle Savarit is an expert in UX research and the author of Practical User Research: How to integrate User experience research into your product development. Emmanuelle has created this podcast to share with you her passion for the UX research discipline. If you have any questions please feel free to contact her at: info@uxresearchclub.com. The UXResearch Club's 1st season was released at the end ...
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Episode 5 - How do I start if I want to get into the UX Research field?
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Today, Drew and Joe talk about the best ways for someone completely new to research to get started. They'll talk about what worked for them and provide a few ideas and resources to get your started. Send us a Text Message. Support the Show. Send your questions to InsideUXR@gmail.com Visit us on Linkedin, Facebook, Instagram, X (Twitter) or our webs…
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In a democratised research environment, how can ResearchOps support the needs of a centralised UXR team while catering to an "army" of people who do research?
53:06
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In this episode, Lauren Galanter from Elsevier, Emily DiLeo from The Current, and Daniel Gottlieb from Microsoft’s Developer Division tackle this great ResearchOps question: "In a democratised research environment, how can ResearchOps support the needs of a centralised UXR team while catering to an "army" of researchers?" Around halfway in, Ned Dwy…
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#153 - Security-Minded UX with Caroline Morchio of Dashlane
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In our Season 3 finale, Erin and Carol are joined by Caroline Morchio, Head of UX at Dashlane, a credential management platform. Their conversation explores UX research best practices at a security-minded organization like Dashlane, highlighting other what teams can bring to their own work. Caroline shares the ways she structures the UX team to sup…
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Episode 4 - What's the difference between quantitative and qualitative research?
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Drew and Joe discuss the differences between doing quant and qual research. They'll talk about what might fall into each category, and when you might use quant or qual research to answer a given research question. Send us a Text Message. Support the Show. Send your questions to InsideUXR@gmail.com Visit us on Linkedin, Facebook, Instagram, X (Twitt…
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Episode 3 - Why is a dry run/soft launch so important?
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Why are a dry run or soft launch so critical? What's the difference between the two? Today, Drew and Joe will walk through what each one is, what they're good for, and why they're critical for your research. Send us a Text Message. Support the Show. Send your questions to InsideUXR@gmail.com Visit us on Linkedin, Facebook, Instagram, X (Twitter) or…
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Episode 2 - How do I get stakeholder buy-in?
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In today's episode, Drew and Joe discuss ways to get stakeholder buy-in, and ways you can bring UX Research to your organization. Send us a Text Message. Support the Show. Send your questions to InsideUXR@gmail.com Visit us on Linkedin, Facebook, Instagram, X (Twitter) or our website, at www.insideUXR.com Credits: Art by Kamran Hanif Theme music by…
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Introducing Inside UXR. In our first episode, meet your hosts, Drew and Joe. They'll discuss their backgrounds, what got them into UXR and what you can expect from the podcast. Send us a Text Message. Support the Show. Send your questions to InsideUXR@gmail.com Visit us on Linkedin, Facebook, Instagram, X (Twitter) or our website, at www.insideUXR.…
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uxcon special: Designing for Complex UIs and Measuring UX with Vitaly Friedman┃#40
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Tina interviews Vitaly, a UX Leader, speaker, and co-founder of Smashing Magazine. Vitaly will host a full-day workshop on designing complex UIs on September 18th, the warm-up day for uxcon vienna 2024, followed by a talk on measuring UX and design impact on September 19th. Their discussion covers aspects of user experience, choosing the right desi…
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What are the challenges and opportunities of AI for ResearchOps?
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In this episode, Jess Lewes from Kaluza, Jared Forney from Okta, and Tim Toy from Adobe tackle this great ResearchOps question: "What are the challenges and opportunities of AI for ResearchOps?" Around halfway in, Ned Dwyer, the co-founder and CEO of Great Question, shares his point of view on the topic. Hosted by Kate Towsey, Chief Cha Cha and aut…
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#152 - The Future of Research in Three Trends with Jo Widawski of Maze
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Erin and Carol are joined by Jo Widawski, founder and CEO of Maze, to discuss the major findings from their "Future of User Research" report, which unearthed three trends animating researchers, PMs, and founders alike: 1) the demand for research is growing, 2) research democratization empowers stronger decision making, and 3) new technology—like ge…
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uxcon special: The Power of Collaborative Research | Feyikemi Akinwolemiwa | #39
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Feyikemi, a senior user researcher and strategist, joins host Tina to discuss her upcoming talk at uxcon vienna titled "Co creation, the power of collaborative research among niche user groups." Feyikemi shares her journey from architecture to user research, discussing how she connects with specialized user groups through empathy and collaboration.…
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#151 - Improving Your UX Research Efficiency with Auzita Irani of AirBnB
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Erin is joined by Auzita Irani, a research manager at AirBnB to discuss being a more efficient user experience researcher. In today's work world, resources—time, budget, headcount—always seem to be in limited supply. How can we balance these things along with other important elements of our research practices? Auzita has been thinking about "doing …
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You're at a crossroads. Should you stay in academia, or jump into industry to pursue user experience research? Paolo shares his thoughts on the most common pitfalls you should consider before you make the leap into the unknown.By Paolo Parigi and Joe Gonzales
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#150 - The Future of UX Research with Judd Antin, Dave Hora, and Christiana Lackner
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It's our 150th episode! To celebrate, we brought together three thought leaders for a discussion about UX research's future. Erin and Carol are joined by Judd Antin, Dave Hora, and Christiana Lackner, who bring over 40 years of combined experience in UX research, both as practitioners and leaders. This wide-ranging conversation combines our guests'…
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uxcon special: Human Connection in a World of AI | Katy Mogal | #38
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Katy Mogal, an expert in design and research, joins Tina to discuss her upcoming talk at uxcon vienna 2024. Scheduled for September 20, Katy, alongside her colleague Markos Grohmann, will explore the theme "Designing for Connection in a World of AI: Love-Bots, Googly-Eyed Roombas, and the UX Quandary of Anthropomorphic Products." They delve into th…
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#149 - Research Tactics for Designers & PMs with Tyler Wanlass of CommandBar
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In this episode, Erin and Carol sit down with Tyler Wanlass, lead product designer at CommandBar, to explore practical strategies for conducting user research without a dedicated research team. They dig into techniques that designers and product managers can use to gather valuable insights efficiently, especially in resource-constrained environment…
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uxcon special: Deep Listening with Indi Young | #37
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Meet Indi Young, a renowned UX expert, as she joins host Tina Ličková to share details about her upcoming full-day workshop on "Listening Deeply." Indi will discuss her workshop's focus on deep listening and understanding user cognition, offering practical techniques to uncover users' underlying thoughts and emotions through non-directed interviews…
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Do UXR Leaders Need Advanced Degrees? (Part 2)
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In this episode, Paolo and Joe build upon their discussion in EPISODE 8 about whether UXR Leaders should have an advanced degree, and they unpack why they hold these beliefs. Get ready for some intriguing surprises! ==== Music Credit ==== "Sardana" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://cr…
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Do UXR Leaders Need Advanced Degrees? (Part 1)
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UX Researchers come from many different backgrounds. But when it comes to research leadership, do we think a Master's or PhD is necessary? Or maybe it's a nice-to-have? ==== Music Credit ==== "Sardana" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0/…
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#148 - Connecting Research to Revenue with Claudia Natasia of Riley AI
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In this episode, Erin and Carol tackle one form of research impact growing in importance and necessity: revenue. Their guest is Claudia Natasia, co-founder and CEO of Riley AI. Before starting Riley, Claudia grew product teams at early-stage companies and worked in the financial industry. These experiences showed her the importance of linking user …
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How do you explain what UX Researchers do to someone outside of tech? How many times do you see confusion glaze over their eyes after your response. In this episode, Joe and Paolo discuss how they handle this question, and why it's so hard for people to understand what UX Researchers do.By Paolo Parigi and Joe Gonzales
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Konstantin Escher | Breaking Down Communication Barriers: Insights from the UXR Meetup | Season 3 #12
33:31
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Meet Konstantin, a psychologist and freelance user researcher, discussing his insights at the UXR Meetup by UXtweak with host Tina Ličková. He explores overcoming UX research challenges in companies, breaking down communication barriers, and the vital role of user researchers in aligning departments and achieving business objectives. This conversat…
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#147 - UX Research in Healthcare with Nadyne Richmond
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Erin and Carol explore the complexities of healthcare research with Nadyne Richmond, a healthcare design advisor with a background in big tech who pivoted to healthcare research a decade ago to tackle the pressing issues she saw in the system. Nadyne underscores the nuances of conducting user experience (UX) research within healthcare settings, unp…
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#146 - Building a UX Research Team From Scratch with Julian Della Mattia of the180
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Erin and special co-host Ben Wiedmaier are joined by Julian Della Mattia of the180 for a deep dive into being UX team-of-one. Julian has been the first user researcher at a number of companies and shares his top to-dos, milestones, and things to consider before accepting such a role. The episode digs into the ways a solo UXR can start making an imp…
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Aiden Hirshfield | Grounded Theory and Continuous Discovery | Season 3 #11
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Tina talks with Aiden, a research leader and digital strategy consultant. They discuss the combined power of grounded theory and continuous discovery in UX research. Aiden shares their experiences and perspectives on how these methodologies enrich the understanding of user needs, driving innovation in user-centric design while exploring the interpl…
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Why are UX researchers in industry so focused on the type of methods we use in our daily jobs? Could this be a reason that some of our partners don't understand UX Research's value? In this episode we propose a radical idea; spend less time talking about Qual/Quant/Mixed backgrounds and focus more energy on things like domain expertise.…
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#145 - Kick-Start Creativity Using Desk Research with Victoria Sakal of Wonder
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In this episode, Erin chats with Victoria Sakal, Head of Growth at Wonder, all about desk (or secondary) research—think web searches, checking internal resource libraries (like repositories), or interviewing colleagues. Desk research is a critical step when starting a new project. Victoria shares her framework for thinking about the differences bet…
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This Episode is about applying for a UXR role and it will cover the following topics: The importance of understanding the reason why you are applying for a new role What is the current market situation Disappointment is also part of the process The importance of asking yourself the right questions Where are you in your career, Having a plan is esse…
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#144 - The Craft of Sample Sizes with Lauren Stern of WHOOP
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In this episode, Carol and Erin dive into all things research sample sizes with Lauren Stern. No matter your experience with user research, you'll need to recruit folks, making this an evergreen topic. Lauren has coached both new-to-research and junior UXRs on this critical topic and she shares some of her best advice. Lauren shares importance cons…
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At some point in your career, you're going to think about jumping into management. Should you? What danger lurks around the corner? What will management demand of you?By Paolo Parigi and Joe Gonzales
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#143 - Harnessing AI For Better Insights with George Whitfield of MIT and FindOurView
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Carol and Erin welcome George Whitfield, an expert in applying AI to the analysis of qualitative data. George discusses the intricate challenges of leveraging language models to interpret expansive open-ended data (like interview transcripts), emphasizing the importance of context and not just keyword or topic identification. They'll dig into the c…
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Suj Premachandran | Shaping Minds: The Intersection of Spirituality and UX Education | Season 3 #10
22:35
22:35
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In this episode, Tina talks with Suj, who teaches UX design to kids. Suj combines design and empathy to inspire new thinking. We'll explore Suj's journey, his work's impact, and its significance. The discussion also highlights the connection between design and spirituality. 🔎 Do you want to know more? Check out this episode at: https://www.uxtweak.…
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Are reorgs a necessary evil? Or maybe there is a silver lining to a reorg that you can capitalize on? In this episode we discuss why some reorgs better than others, and what can you do when the winds of change come ablowing.By Paolo Parigi and Joe Gonzales
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#142 - Quantifying Research Impact with Ruby Pryor of Rex
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In this episode Carol and Erin are joined by Ruby Pryor, founder of Rex, a consulting firm specializing in UX research and strategic design. They explore the world of measuring the impact of UX research. with Pryor introducing a four-level impact assessment framework. Ruby shares a four-level assessment framework and the conversation moves to prior…
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Breanna Gentile | Trauma Informed Research: How trauma and UX comes together | Season 3 #9
34:55
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In this episode, Tina Ličková talks with Dr. Breanna Gentile about integrating psychological principles into UX design, focusing on trauma-informed practices. They explore how understanding users' emotional and psychological backgrounds can inform better design decisions. Dr. Gentile emphasizes cultural sensitivity, the blend of qualitative and qua…
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#141 - The Chaos Theory of Event Networking with Bryan Dosono of eBay
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In this episode of Awkward Silences, Carol and Erin dive into the world of conference networking and planning with Bryan Dosono, a staff UX research lead at eBay known for his extensive experience curating and organizing conference programs. Bryan share insights on how to prepare for conferences such as using apps to schedule meetings and emphasizi…
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Debbie Slijpen & Karin den Bouwmeester | SPECIAL UXinsight festival: For the bold and curious | Season 3 #8
29:11
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In this special episode, Tina discusses the UXinsight festival with its organizers, Karin den Bouwmeester and Debbie Slijpen. They share insights into the conference's development, highlight the significance of post-talk discussions, and explore the challenges of fostering online connections. The theme, "Stay Curious, Be Bold," is discussed in the …
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Is AI going to take our jobs? How much time do we have before UXR is disrupted? Will our roles be destroyed, or maybe they'll be transformed into something we love even more? This episode Paolo and Joe will speculate on what the future might look like for the field of UXR.By Paolo Parigi and Joe Gonzales
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Do performance reviews give you anxiety? When you're trying to write a self review, does your mind go blank? Do you wish you had advice from some friends that have been through this process before? In this episode Paolo and Joe will share some helpful tips to help you do better than ever on your next performance review.…
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Yao Adantor | AI and UX Research: Guidance from Research Co-pilot | Season 3 #7
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In this episode, Tina talks with Yao about using AI in UX research, focusing on the Research Co-pilot tool. They explore its role in speeding up research and the necessity of human oversight. The conversation also touches on AI's benefits for both new and experienced researchers, its future in the field, and how it integrates with the tools of UX p…
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What does it mean for a UX researcher to have impact on a product team? Too many people in the tech industry assume everyone has a shared meaning. But after you talk to a couple teammates, you realize everyone is working off of different definitions. Surely there must be a sane way to think about what impact looks like for a UX researcher on a prod…
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Daniel Pidcock & Larissa Schwedersky | Tiny Pieces, Big Picture: The World of Atomic Research | Season 3 #6
36:18
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Tina talks with Daniel Pidcock and Larissa Schwedersky from Glean.ly, exploring Atomic UX Research and its effective use of varied data for strong research outcomes. Larissa also covers the positives of non-linear research, and together they demonstrate how atomic UX research can flexibly support organizations, aiming to boost both user experience …
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S2-E4: Running a research project (Part 3) - Analysing, preparing and sharing
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This episode looked at analyzing the data, extracting the main findings, preparing the presentation and sharing it with your stakeholders. Where do you start? Going back to the raw data Create the Excel in which you will capture the analysis Create the themes Go back to the research objectives Extract the main findings Preparing the documentation (…
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S2-E3: Running a research project (Part 2) - Preparing, collecting and storing your data
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In the last episode, we looked at how to prepare your research plan and what categories needed to be integrated into it, including the methods to be used. Now that you have decided on the methods you want to use, which participants or respondents you want to take part in your research and without forgetting the objectives and research questions you…
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#140 - Should You Leave Academia? Advice for Researchers with Joe Stubenrauch
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The decision to leave academia can be difficult. Often, it involves giving up a stable career path and a lifetime commitment to a particular field of study. But as Joe Stubenrauch explains, the move also offers researchers the opportunity to pursue new career paths, improve work-life balance and geographic flexibility, and reinvent their lives. And…
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Steve Portigal | Exploring UX Research: The Second Edition of 'Interviewing Users' | Season 3 #5
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In this episode of "UX Research Geeks," Tina interviews Steve Portigal, an acclaimed user experience researcher and author. They discuss the updated second edition of his book "Interviewing Users." Steve talks about the challenges of revising his book, highlighting changes in the user experience research field, including new focuses like cognitive …
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S2-E2: Running a research project - Planning your research (Part 1)
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While doing a research project, it is important to follow a systematic process, such as preparing a research plan, identifying your participants/respondents, collecting the data, analysing them, extracting and interpreting your data to translate them into actionable insights, and communicating them to your stakeholders. As there is so much to cover…
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S2-E1: I need some UX research for my product, where do I start?
23:03
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You are about to launch a product or a new feature. You are still at an early stage of your product development, your product is live, and your analytics are irregular. You want to understand your users, understand the market, and test a new feature. You can have 100 reasons that will trigger your appetite for research. So, now what? This episode w…
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Teresa Torres | Role of UX Researchers in Continuous Discovery | Season 3 #4
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In this podcast episode, Tina talks with Teresa Torres, a notable Product Management Coach. Teresa discusses the Continuous Discovery Framework, addressing the skepticism she's faced from the research community. She emphasizes customer-centric methods and the necessity for product teams to conduct efficient research. Key topics include research dem…
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#139 - Content Design and the Power of Simple Language with Erica Jorgensen
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How often do you think about content design? The answer, most likely, is: “not enough”. The work of a Content Designer involves fitting the right words in the right places, understanding the nuances of things log in vs. sign in, and knowing the right words to use to engage customers. Content Design is an important part of the user experience—and th…
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