Get actionable advice and the essential fundamentals of running a profitable 5-star Airbnb side-hustle or full on business. Annette’s extensive background in business operations and Sarah’s experience in high-end hospitality management and interior design make them a powerhouse duo that will deliver high impact content. With almost a decade of combined hosting experience they will not only share their own stories welcoming thousands of guests from around the world but also those of other Sup ...
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370. Hosting Hotline: How Should You Handle Parties at Your Vacation Rental?
12:35
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Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Brandy asks: We host on a 10-acre property. We also live on this 10-acre property. But we continue to have guests that will break our terms and conditions, even though it is stated very…
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369. Secrets to Scaling: How I Managed 175 Listings on a Remote Mediterranean Island
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Today’s expert guest is Lisa Roads, a seasoned short-term rental professional, whose journey began as a property investor in her early twenties. As Lisa continued to grow her property portfolio, she recognised the potential for early adoption in an emerging market in Cyprus. This investment move created the opportunity to start her second business …
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368. Hosting Hotline: Can I Use Fabric Headboards in My Short-Term Rental?
9:12
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Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Melissa asks: I am going to be a new host, and I have a question about bed frames and headboards. I have a couple headboards that are upholstered. What are your thoughts about using tho…
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367. We Stayed in a Castle! European Short-Term Rental Industry Review
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In today’s solo (duo?) episode, we unpack an expansive recent experience we shared in England, learning about this amazing industry. From an STR business retreat hosted in a towering castle, complete with moat, to the Short Stay Summit 2024 in London – we’ve come home with a wider and more full picture of what hosts are doing and seeing around the …
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366. Hosting Hotline: Five-Star Patio Amenities to Differentiate Your Vacation Rental Listing
12:02
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Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Patrick asks: It's Patrick with Farmhouse805 on the beautiful central coast of California. I have a big question for you… We've been having a lot of success with our STR. We've got a ni…
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365. Hosting Mastery Spotlight: How I Built a 60-Door Rental Company on 100% Referrals
45:23
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Today’s expert guest is Colleen Chrien, a hyper-engaged member of our Hosting Business Mastery Method, mom of four young kids, and owner of Picket Fence Properties and Fully Furnished Charleston where she manages a portfolio of 38 long-term rentals and 21 furnished rentals – a mix between short, mid, and long term listings. We learn all about how s…
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364. Hosting Hotline: Does My Security System Camera Break Airbnb Rules?
9:03
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Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Becky asks: I have an ADT security system and my control panel has a little camera on it. It takes a picture of the person who is setting or disabling the alarm. Nobody ever sets the al…
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363. The History of Vacation Rentals: Back to School with Brumby McLeod, Ph.D.
53:18
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Today’s expert guest is the ultra-informed researcher and short-term rental historian, Brumby McLeod, Ph.D., an associate professor at the College of Charleston, School of Business in the Department of Hospitality & Tourism Management. He is also a research fellow with the Office of Tourism Analysis and the Riley Center for Livable Communities. The…
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362. Hosting Hotline: Quick Recap of Airbnb Summer Release 2024
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Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Taylor asks: Can you please break down the Airbnb summer release for us? What do we need to know? Thank you so much. Can't wait to hear your response. (00:01:13) What’s New with the Air…
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361. We Bought Land (Part 2): How to Use ChatGPT in Your Vacation Rental Competitive Analysis
38:08
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Welcome back to this dedicated series on the acquisition, set-up, and launch of our brand new Hocking Hills vacation rental project. In this episode, we update listeners on the actions we’ve taken since signing the deal, hard decisions we’ve already made, and what’s coming up next. Golden nuggets include how Sarah has leveraged artificial intellige…
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360. Hosting Hotline: Should Direct Bookings Earn More Revenue Than OTAs?
13:14
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Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Angela asks: One of my properties has a 60% direct booking rate. I'm trying to figure out the best way to adjust my pricing so that my net earnings on a direct booking is slightly highe…
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359. Why Dynamic Pricing Should Be Your #1 Priority as an Airbnb Host
46:58
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Welcome back to the officially unofficial Money Making May, where we have a full month’s worth of content all around pricing profitable properties with PriceLabs! Today’s expert guest is our very own Chief Operating Officer, Colleen Prochaska! Colleen brings over ten years of hospitality experience as a hotel General Manager for Marriott and Hilton…
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358. Hosting Hotline: Summer Grilling Safety Tips for Airbnb Hosts & Co-Hosts
12:12
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Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Samantha asks: What's your take on grills at a short-term rental? I always wanted to stay away because I'm terrified someone will burn down our brand new houses. But we recently had an …
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357. My Airbnb Burnt Down! AirCover vs. STR Insurance Spotlight
58:39
58:39
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Today it’s time to get serious – as serious as a catastrophic house fire. With no exaggeration, it is essential that any short-term rental host, or aspiring host, listen into this entire episode. This week’s expert guest is Nicholas Libertin. He and his wife live in the Cleveland area and host a vacation rental in Fort Lauderdale, Florida. His area…
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356. Hosting Hotline: Quick Tips for Using PriceLabs Dynamic Pricing Software
12:21
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12:21
Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. A listener asks: I already use dynamic pricing strategies in my business right now. I see that Airbnb is making some changes to their fees. The host fee for me is going up from 3% to 15…
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355. What Are Typical Seller Financing Terms? (And Is It Worth It?)
1:03:44
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Welcome to the officially unofficial Money Making May, where we have a full month’s worth of content all around pricing profitable properties with PriceLabs! Today’s expert guest is Michael Lacalle, a teacher, husband, and father of two who stumbled into house hacking as a means to afford living on the Central Coast of California. From there, he go…
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354. Hosting Hotline: Details on Airbnb’s New Indoor Camera Policy (Starting TODAY)
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Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Russell asks: Hosts are seeing so much out there right now about cameras and Airbnb. I have one on my front porch. Is this still okay? Can you guys cut through all the noise and tell us…
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353. Kristie Wolfe: How I Launched The Big Idaho Potato Hotel (and More!)
1:08:02
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This week’s expert guest is Kristie Wolfe, creative off-grid builder and short-term rental superstar. With her one-of-a-kind projects, her focus is on creating unforgettable guest experiences, not just accommodations. Kristie is not only the builder in her business, she is also the designer, and she crafts some of Airbnb's most sought-after wishlis…
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352. Hosting Hotline: Pros & Cons of Converting From STR to MTR Bookings
16:40
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Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Kendra asks: We purchased a property, my husband's pipe dream, in western Wisconsin on the trout streams where he grew up fishing. We launched it on Airbnb and VRBO in March. It's calle…
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351. Scaling a Hospitality Empire: Motel, Wedding Venue, Co-Hosted STRs & a Boutique Hotel
57:44
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Today’s expert guests are Austin and Karlee Phippen, operators of an expanding portfolio of hospitality brands and businesses in scenic Northern New Mexico. Starting in just 2019, they’ve already built an empire in Chama – from boutique hotel rooms, a 16-room motel, a dozen co-hosted properties, and a sprawling ranch wedding venue. With Austin’s ba…
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350. Hosting Hotline: Managing Guest Expectations for Airbnbs in Revitalized Neighborhoods
13:28
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Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Bri asks: How do I prepare guests for nuisance neighbors? I have a neighbor who lives two houses down and he is senile. He does get really chatty and he has doomsday stories. The other …
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349. We Bought Land (Part 1): Laying a Foundation for Long-Term Partnership
1:03:32
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Today’s expert guest (and one of our new business partners!) is Mike Navarro of Columbus, Ohio. Mike and his wife Ingrid entered the residential market as first-time homebuyers and have since expanded into multi-family housing, constructing single-family homes ranging from 400 sqft to 4500 sq ft. Their diverse portfolio comprises over 20 units, inc…
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348. Hosting Hotline: Bedding & Laundry Tips for Your Short-Term Rental Business
16:58
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Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. A listener asks: We are about ready to launch our first short-term rental on the beach. I've been vetting cleaning companies and have been a little surprised to learn of common standard…
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347. How to Optimize Your Supply Inventory as an Airbnb Co-Host in 2024
53:22
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Today’s expert guest is Wendy Doris. Experienced house flipper, host, co-host, and Hosting Business Mastery Method (HBMM) coach, Wendy loves the details, especially when it comes to the operations of her business. We lean into that expertise in this episode, jumping into the deep end on supplies as they relate to short-term rental listings. Managin…
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346. Hosting Hotline: Short-Term Rental Dreams vs. Mid-Term Rental Demand
9:55
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Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Katelyn asks: My husband and I own Stay Old Town Road in Albuquerque, New Mexico. It's four small, super charming historic houses on one property in the best tourist location in town. W…
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345. STR Safety in 2024: The Latest on Regulations, Technology & Trends with Justin Ford
54:56
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Today’s expert guest is Justin Ford, an international safety superstar when it comes to short-term rentals. Returning for his record thirteenth appearance on the show, the wisdom just never stops with Justin, as he’s become a close friend of the show – and hopefully, a trusted advisor to all of our listeners. Justin updates us on his latest travels…
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344. Hosting Hotline: Tips & Tricks for Avoiding Pet Smells in Your Short-Term Rental
12:17
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Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Samantha asks: We recently started our short-term rental business and we currently have two rentals down at the beach. We are allowing pets at both of them because we're dog lovers ours…
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343. What’s a Public Adjuster? Why Knowing One Might Save Your Vacation Rental
53:49
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Today’s expert guest is Gwynne Beatty, a specialist in property damage claims, water restoration, mold remediation, maximizing your claim, and managing the repair process for residential and commercial properties. She's here to pull back the curtain on the claims process and give you the knowledge and tools you need if (and when) you find yourself …
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342. Hosting Hotline: Creative Ideas for Concierge Services to Differentiate Your STR
14:24
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Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Francesca asks: I am looking for ways to enhance the guest experience through concierge services. As an example, I saw someone post that they'll put away Instacart groceries for guests …
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341. Problem Solving Hacks for Beginner Short-Term Rental Hosts & Co-Hosts
57:41
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Today’s expert guest is Lynn Smith, a short-term rental host and co-host for properties in Oklahoma City and the surrounding area. Informed by a mixed background in public health, event planning, and sales, Lynn started her hosting journey in 2020. She’s a star member of our Hosting Business Mastery Method and has actually taught us so much over th…
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340. Hosting Hotline: How Much is Too Much Communication With STR Guests?
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Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Sandrine asks: I have a few questions regarding guest communication. How much is too much and how exactly do you handle communicating the rental agreement? Do you send the rental agreem…
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339. We Fought Restrictive Local Hosting Laws (and Won): Lessons in Short-Term Rental Advocacy
1:00:52
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Today’s expert guests are Bob and Callie Karlen. A husband-and-wife investing team, they currently house hack their primary residence near Minneapolis, own and operate Bigwater Cove – their STR cabin in Northern MN – and are hoping to scale their portfolio in 2024 in the commercial boutique motel space in the near future. Following last week’s info…
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338. Hosting Hotline: Recommended Training Tools & Software for Your STR Business
18:23
18:23
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18:23
Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Holly asks: What systems and processes do you use to train virtual assistants and other staff members? Where do you store them, how do you build them, and on what platforms? We are tryi…
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337. Broken Motel Dreams: Behind the Scenes of a Failed Real Estate Deal
1:05:11
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Today’s export guest is Tanya Rooney, a creative real estate seeker, life guide and owner of BAFS Real Estate + Yay You’re Here Properties. We’re thrilled that she’s taken the time to join us today to talk about a very important, and very on-trend, topic in our industry: motels and mid-term rentals. She gives us the low down on a painstaking deal t…
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336. Hosting Hotline: Beginner Steps to Host a Parent-Child STR Listing
15:34
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15:34
Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Whitney asks: Can I create a parent-child listing for two homes that are next door to each other? I own one of them and my neighbors own the other. I'm the co-host for their house. I wo…
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335. Tips for Effectively Welcoming Dogs to Your Short-Term Rental
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Today’s expert guest is Sara Sokol. Sarah is the creator of the Dogs Welcome Facebook group and vacation rental listing website as well as owner/operator of her own very pet-friendly, and award winning, vacation rental on the coast of Maine. She created the Dogs Welcome community as a place to connect dog friendly STR hosts with humans who travel w…
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334. Hosting Hotline: What’s the Secret to Scaling a Short-Term Rental Business?
15:05
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Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Jennifer asks: I run Pepin Forest Treehouse in Wisconsin. How does growth become exponential and how do people tend to do it so quickly? What does that look like with debt-to-income rat…
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333. How To Make Facebook & Instagram Ads That Drive Bookings for Your Short-Term Rental
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Today’s expert guest is Tara Zirker. Tara is the owner and founder of Successful Ads Club, a high-touch support training platform where she teaches thousands of business owners how to rapidly scale their small businesses through the power of Facebook and Instagram Ads with tiny budgets (and has received over 1,000 positive student reviews!). She’s …
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332. Hosting Hotline: Hosting Short-Term Rental Guests vs. Mid-Term Rental Tenants
22:56
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Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Caitlyn asks: Midterm rentals are a really great option for a lot of us hosts. What do we need to be looking out for when looking for great tenants? (00:01:47) Guests vs. Tenants: 28 Da…
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331. Use Data to Increase Profits in Your Short-Term Rental Business
28:03
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Today’s expert guest is Kenny Bedwell, in a session recorded at TFVCON2023 in Columbus, Ohio. Kenny founded STR Insights in 2021 as a tool to help investors find the most advantageous STR markets for their unique circumstances using advanced data analytics. We pulled Kenny aside to have a side chat – between his immensely popular educational sessio…
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330. Hosting Hotline: Tips for Starting a Co-Hosting Business
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27:02
Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Claire asks: My name is Claire and I have started managing a number of other Airbnbs on the island that I live on. I made the mistake of having the listings under my Airbnb account. I r…
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329. How to Identify Warning Signs of Human Trafficking in the STR Industry
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Today’s expert guest is Catherine Ratcliffe. A vacation rental owner and host since 2018, she’s pivoted from a successful HR career to run a consulting business where she takes on tough subjects for employers and hosts – including today’s heavy topic, the global human trafficking crisis. Catherine shares subtle details to look out for and security …
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328. Hosting Hotline: Tips for Prioritizing Your Vacation Rental Offseason
12:08
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Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Samantha asks: We are super slow right now. With the exception of trying to figure out how to fill my units, is there anything else you recommend that I can do to better prepare my spac…
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327. How To “Ask for Money” and Access Financing with Bill Allen
27:28
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Today’s expert guest is Bill Allen in an interview conducted during TFVCON2023. Bill’s informative presentation inspired and empowered attendees to seek out creative financing outside of the typical bank structure. It may sound scary, but the logic behind this shift will surprise you! Amid the buzz and bustle of the conference atmosphere, Bill gets…
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326. Hosting Hotline: Where to Find Unique & Affordable Decor Upgrades for Your STR
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Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Daisy asks: I'm looking to refresh my property and I want to stay on a budget. I also want to add some personality and interest to my rental. I'm thinking of an accent wall, maybe a mur…
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325. Is Airbnb Banned in New York City? How to Host in the Big City in 2024
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Today’s expert guests, James and Laureta, are Superhosts with nine years of multimarket hosting experience. They started their short-term rental journey by renting out a bedroom in the apartment Laureta was living at the time – in Brooklyn – and together, they soon discovered their love of restoring historic buildings and dynamic properties. Of cou…
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324. Hosting Hotline: 7 Tips for First-Time Airbnb Hosts
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15:00
Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Sandrine asks: My partners and I are finally set to launch our first STR next month. We will certainly diversify our OTAs, but I would love to know any hot tips that you may have for ne…
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323. Pro Tips for Remote Hosting a Mid-Term Rental Portfolio with Sarah Weaver
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Today’s expert guest is Sarah Weaver, co-author of the new MTR management book, 30 Day Stay. She joins the show to detail her amazing journey – around the world and back again – to Omaha, where she's now grown roots as a trusted MTR hosting mentor, real estate investor, business coach, speaker, and global workshop leader. Sarah is financially free …
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322. Hosting Hotline: Our Favorite Coffee Cups (Amazon Link in Notes!)
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Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Danielle asks: I've heard you guys talk about to-go coffee cups. Are they disposable cups? I think it's a great idea, but I'm not sure what you mean. I'd love your advice. Thank you. (0…
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321. PriceLabs Dynamic Pricing vs. Airbnb Cleaning Fees
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Today’s expert guest is Monique DeLorenzo, a host who was eager to dive deeper into the financials of our great industry. In addition to hosting her cute Vermont a-frame property, she’s also a solutions consultant with PriceLabs, a revenue management tool for hosts and property managers that provides users with dynamic pricing and market insights. …
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