Best Alex Jarbo Podcasts (2024)

1
AI in the Hospitality Industry: The Future of Guest Experience: Luca Zambello, Jurny 40:44

1+ y ago40:44

40:44

Luca is the Co-founder and CEO of Jurny, an AI-driven hospitality platform that seamlessly automates operations and guest experiences through vertical integration and connectivity. This is a company that has taken the traditional property management system and flipped it on its head. The hotel industry has never been accused of being tip of the spe…

1
Finding Your Story: Juliana Hahn, Hospitality Copywriter 46:23

1+ y ago46:23

46:23

Juliana is a content creator and copywriter specializing in writing for the hospitality and tourism industry. If you’ve ever been responsible for writing an email to a guest, promoting a new offering, or creating content for a website, this episode is for you. Like many, I’ve been frustrated with the process of creating content only to have it miss…

1
How to get on the first page of an OTA: Bart-Jan Leyts, Loreca 36:18

1+ y ago36:18

36:18

Bart-Jan is the Founder of Loreca, a company specializing in online revenue strategies for the hospitality industry. They’ve developed an algorithm that enables hotels to have better control of their rates over multiple booking channels. Getting on the first page of an OTA seems like a never ending challenge for hotels. And now, as ever more market…

1
Starting your hospitality investment journey: Alex Jarbo, Sargon Investments 42:08

2y ago42:08

42:08

Alex is a short-term rental developer and manager in Ashville, NC. A former Marine who found his way to real estate investing, he now runs Sargon Investments, a short term rental development company that is working on 650 cabins over the next 3 years. He also writes for Bigger Pockets, runs a YouTube channel and recently launched a short term renta…

1
Digitizing Hospitality: Dr. Josef Vollmayr, limehome 33:52

2y ago33:52

33:52

Josef is the Founder and Managing Director of limehome, a European hospitality company with over 3,000 managed units, and is built on digitizing the guest experience and day to day operations. The discussion about automation and tech advances in hospitality have been coming up a lot lately. If you’ve listened to previous episodes of the podcast, we…

1
How Human Resources is Evolving: Sue Sanders, HVMG 47:09

2y ago47:09

47:09

Sue is the EVP and Chief Human Resources Officer at HVMG, a hospitality management company based in Atlanta. You could make a strong argument that the common thread through which many of today’s challenges in hospitality are connected are through Human Resources. That’s definitely not saying that HR is the cause, but rather HR being the bridge to m…

1
Insights from SiteMinder’s 2022 Changing Traveller Report: Jason Lugo, SiteMinder 37:22

2y ago37:22

37:22

Jason is the Market Vice President for the Americas at SiteMinder, the world’s leading open hotel commerce platform. The company recently released its 2022 Changing Traveler Report. Featuring insights from 8000 traveler interviews, it’s the largest accommodation-specific consumer survey on a global level, providing valuable insights into the full t…

1
Improve your recruiting game: Thad Price, Talroo 43:53

2y ago43:53

43:53

Thad is the CEO of Talroo, a data-driven job advertising platform that helps hiring managers reach the candidates they need to build their essential workforce. It’s hard to get your head around the changes in the labor market over the past couple of years, and especially over the past few months. We’ve gone from mass layoffs to “the great resignati…

1
Comfort, Control, And Convenience in Hotel Technology: Tanya Pratt, Oracle Hospitality 41:48

2y ago41:48

41:48

Tanya is Vice President at Oracle Hospitality and leads the OPERA Cloud Strategy and Product Management teams. Prior to joining Oracle Hospitality, Tanya spent over 20 years at Fairmont Hotels and Resorts in Hotel Operations, Revenue Management, Distribution and CRM. This is my second episode with Tanya. Way back on Episode 36, we discussed an Orac…

1
Growing a Hospitality Brand: Will Parry, ALTIDO 35:14

2y ago35:14

35:14

Will is the CEO and Director of ALTIDO, a company that manages Airbnbs, serviced apartments, hotels, and private residences across Europe. This is a classic episode of intending to talk about one thing, and pivoting to discuss something totally different. As someone who has spent much more time in the short term rental space over the past couple of…

1
Episode 100: THANK YOU! 4:00

2y ago4:00

4:00

Thank you for listening and supporting the show for 100 episodes! Here's to 100 more! Links LinkedIn: https://www.linkedin.com/company/the-proven-principles-podcast/ Instagram: https://www.instagram.com/theprovenprinciplespodcast Facebook: https://www.facebook.com/theprovenprinciplespodcast --- For past episodes, show notes or if you’ve got a story…

1
The Next Steps for the Hotel Business: Mitch Patel, Vision Hospitality Group 53:57

2y ago53:57

53:57

Mitch is the President and CEO of Vision Hospitality Group. The company holds a growing portfolio of hotels affiliated with brands such as Hilton and Marriott, including the company's first boutique hotel, The Edwin in Chattanooga, TN. We used to do ‘after action reports’ after big events. They were meetings and reports to discuss what happened, wh…

1
The 21st Century Hotel General Manager: Keith Cestare, Ambassador Chicago 39:56

2y ago39:56

39:56

Keith is the General Manager at the Ambassador Chicago. How has the job of a hotel GM changed over the past couple of years? This is a question that only something like the pandemic could cause us to ask because in spite of pre-pandemic musings about culture, employee development and company growth, the job was quickly moving into “managing by spre…

1
The demographic effects on hospitality technology: Sebastien Leitner, Cloudbeds 34:21

2y ago34:21

34:21

Sebastien is the Vice President of Partnerships at Cloudbeds, an all-in-one hospitality management software platform. A question I’ve been wrestling with lately is “can you provide luxury level service if hotels are moving to more self-directed experiences?”. We try to uncover the answer on this episode. The pandemic has brought many challenges to …

1
Whole Hotel Revenue Management: Shawn Tarter, RealTime Reservation 26:46

2y ago26:46

26:46

Shawn is the CEO of RealTime Reservation, an organization that provides real-time inventory management software to the hospitality industry. I can tell you from personal experience, the process for driving ancillary revenue in a hotel is a difficult and frustrating exercise. You’re either trying to come up with new ideas to get guests to pay for, w…

1
What hotels and vacation rentals can learn from one another: Matthew Loney and Brian Hamaoui, The GuestX Podcast 44:23

2y ago44:23

44:23

Matthew and Brian are the hosts of the GuestX Podcast. Matthew is also the President and CEO of Xplorie, and Brian is the Founder & CEO at Allevo Homes. I initially titled this episode Hotels vs. Short Term Rentals, but after we wrapped this episode, that us vs them sentiment didn’t seem to fit anymore. Both hotels and short term rentals are going …

1
What it takes to build world-class teams: Matt Rolfe, Results Hospitality 48:49

2+ y ago48:49

48:49

Matt is the founder of Results Hospitality and Westshore Hospitality Group, and the author of You Can’t Do It Alone, a new book about achieving more through building better teams. There has been a lot of news about labor shortages in the hotel and restaurant industries as of late - and frankly a lot of blame as well. “Candidates don’t show up for i…

1
What’s next for the hotel industry: Sheenal Patel, Arbor Lodging 37:52

2+ y ago37:52

37:52

Sheenal is the Co-founder of Arbor Lodging and Chief Executive Officer of Arbor Lodging Management. I find the stories of senior leaders in hospitality who don’t come up through the industry interesting, mostly because it’s fairly rare and there’s usually a shared camaraderie with others who know deep down what it’s like to work on the front lines …

1
The next wave of F&B technology: Ben Pryor, SpotOn 47:25

2+ y ago47:25

47:25

Ben is the Head of Innovation at SpotOn. He’s a long time restaurant industry vet, he has moved to the other side of the table to lead the development of SpotOn's restaurant and hospitality product innovation strategy with a focus on democratizing technology for hospitality businesses of all sizes. The tech discussion for restaurants has traditiona…

1
Does the short term rental industry affect affordable housing?: Pam Knudsen, Avalara 31:18

2+ y ago31:18

31:18

Pam is the Senior Director of Compliance Services at Avalara, a transactional tax compliance company that operates across multiple industries, including lodging. I want to let you know up front, this isn’t an episode about tax compliance, but rather a discussion to understand the impact that short term rentals have on a community. We so often read …

1
Can hotel operations be managed remotely?: Jason Lopez, Jurny 34:46

2+ y ago34:46

34:46

Jason is the Director of Sales at Junry, a hospitality tech company offering SaaS-based management solutions designed to accommodate the evolving needs and expectations of the modern traveler. What that means is they provide both tech solutions and staffing solutions covering operations, accounting and revenue management that allow you to focus on …

1
Transforming Hotel Loyalty: Kristi Gole, Global Hotel Alliance 35:14

2+ y ago35:14

35:14

Kristi is the Vice President and Head of Product at Global Hotel Alliance, the world's largest alliance of independent luxury hotel brands. If you’ve ever wondered what goes on behind the scenes to develop a hotel loyalty program then this episode is for you. Global Hotel Alliance recently went through a rebranding and repositioning to change their…

1
How to Create Operational Integrity: Tommy Yionoulis, OpsAnalitica 53:33

2+ y ago53:33

53:33

Tommy is the Founder of OpsAnalitica, a company helping hospitality businesses become more efficient and profitable through process, accountability, and data. He also happens to be a former stand up comedian and a great storyteller. Checklists and standards audits are ubiquitous in our industry and it’s no secret that a lot of time and money goes i…

1
Can the gig-economy help hotel housekeeping?: Assaf Karmon, TurnoverBNB 38:42

2+ y ago38:42

38:42

Assaf is the Co-Founder and CEO of TurnoverBNB, a platform for short-term rental hosts and cleaners to connect and automatically manage their vacation rental cleaning schedules. Back before the pandemic, I had several conversations with various providers about outsourcing my entire Housekeeping department. Since those days, gig-work has become more…

1
The Hospitality Leadership Revolution: Chris Adams, Ellis Adams Group 56:05

2+ y ago56:05

56:05

He’s the founder of the Ellis Adams Group. An international hospitality consulting firm focusing on building brands, concept and design development, training and revenue generation. Their current project list includes over 100 active ventures around the globe and the continued development of Marriott International’s beverage program. Chris’ start i…

1
A New Approach to Hospitality Data: Maurizio Tripi, Bidroom 48:35

2+ y ago48:35

48:35

Maurizio is the CTO of Bidroom, the first membership-based travel marketplace that aims to make the hotel industry fair for both travelers and hotels. It’s not controversial to say that the hospitality technology landscape is fragmented, confusing and likely responsible for stifling adoption of modern tools and systems at hotels today. Chief among …

1
Working with Celebrity Guests: Rob DelliBovi, RDB Hospitality 38:35

2+ y ago38:35

38:35

Rob is the founder and CEO of RDB Hospitality, a hospitality consulting firm with a particular focus on Travel Management & Concierge services for high net worth, dignitary and celebrity travelers. After years working in luxury hotels, the number one question I get asked is “Who’s the most famous person you’ve met?”, and honestly that’s a tough que…

1
Game changing tools for exceptional results: Jordan Ekers, Nudge 36:44

2+ y ago36:44

36:44

Jordan is the Co-Founder and COO of Nudge, a communications platform for frontline employees. Look at virtually any employee opinion survey or turnover report taken over the past two decades and undoubtedly communication will not only be listed at (or near) the top, but there will be a lot of frustration up and down the chain about how information …

1
How hospitality and fashion are more connected than ever before: Jim Snediker, Stock Manufacturing Group 39:01

2+ y ago39:01

39:01

Jim is the Co-Founder and CEO of Stock Manufacturing Group, a Chicago-based custom uniform company for the hospitality industry. Is there any more of a hot-button topic in a hotel or restaurant than uniforms? Whether it’s personal style or budgets, if you’ve ever worn or been responsible for purchasing uniforms you’ll know that few topics bring out…

1
The balancing act of today’s hotel General Manager: Christy Loy, General Manager, W Minneapolis 44:10

2+ y ago44:10

44:10

Christy is the General Manager of the W Minneapolis. Rarely do introspective conversations about the evolution of senior level positions in hotels get to be had, so when I had the opportunity to talk with Christy about the state of play for a hotel GM, I jumped at it. The job of a hotel GM is demanding, in many cases all-consuming and constantly ch…

1
How to become the employer of choice: Jill Raff, EX2CX™ Expert 41:51

2+ y ago41:51

41:51

Jill is a globally recognized EX2CX™ expert who helps organizations create new systems and procedures to develop the strong cultures that drive higher retention and greater productivity. The EX is Employee Experience and CX is Customer Experience. This conversation centers much more on the employee experience and how focusing efforts here will almo…

1
Sales & Marketing Series: Branding & Storytelling in Hospitality: Jay Schwartz, Once Upon a Time Hospitality 49:13

2+ y ago49:13

49:13

This is the fourth episode of our Sales and Marketing Series. Jay is the Executive Director of Once Upon a Time, a full-service creative agency that specializes in branding, advertising, graphic design, and website development for prominent clients in luxury hospitality. The connection between branding and operations is not often discussed but it’s…

1
Sales & Marketing Series: OTA’s and the booking ecosystem in the hospitality industry: Mike Weimann, eviivo 32:41

2+ y ago32:41

32:41

This is the third episode in our Sales and Marketing Series. Mike Weimann is the VP of Sales and Operation at eviivo, an all-in-one booking suite that helps property managers improve occupancy, increase automation, and improve their customers' experience. The booking landscape has been in flux for several years. Whether it’s new entrants inserting …

1
Sales & Marketing Series: Search, Online Presence and Knowing Your Target Audience: Steve Wiideman, Wiideman Consulting Group 51:26

2+ y ago51:26

51:26

This is the second episode in our Sales and Marketing Series. Steve Wiideman is a scientist, the author of a college textbook called SEO Strategy & Skills, an adjunct professor at UCSD and CSUF, and a practitioner of search optimization; working with companies like Disney, Honda, Skechers, Applebee's, IHOP and many more. The bottom line is if you w…

1
Sales & Marketing Series: Hotel Contracts and Negotiations: Robin Moncrieffe & Niki Wade, Don't Look Under the Bed Podcast 44:59

2+ y ago44:59

44:59

This is the first episode in our Sales and Marketing Series. We haven't spent much time on hotel Sales and Marketing on this show so we decided to dedicate a 4 part series to all of the intricate phases of these critical disciplines. We’re talking with experts on how to get found by potential clients, prospecting and signing contracts, the changes …

1
Customer Service Evangelism: Josh Liebman, Roller Software 49:58

2+ y ago49:58

49:58

Josh is the Guest Experience Evangelist at Roller Software and brings more than 16 years of experience working for some of the top tourism destinations in the world, including Walt Disney World and Universal Orlando, and has consulted for organizations such as Ritz Carlton, Four Seasons, Waldorf Astoria, Mandarin Oriental, Peninsula, Montage, and R…

1
The Best of 2021: Tactics and Habits of Hospitality Insiders and World-Class Performers 44:43

2+ y ago44:43

44:43

Year 2 of the show is officially in the books and what a year it’s been! Going into 2021, I’m sure everyone hoped that the pandemic would not be the big story, but that turned out not to be the case. That said, what turned out to be more interesting to me are the societal and cultural shifts in approaches to work and what people value. Time will te…

1
Challenging the Hospitality Status Quo: Kris Intress, Rock Springs Retreat Center 51:19

2+ y ago51:19

51:19

Kris’ entrepreneurial background started with her first business at 17, she eventually joined the Army, moved overseas opening several restaurants and bars along the way, bought and turned around a hospitality technology company and became the CEO of WorldHotels. She’s now the Founder & CEO Rock Springs Retreat Center in Tennessee, an exclusive 24-…

1
The New Age of Leadership Agility: Vik Khokhar, Renaissance Milwaukee West Hotel 35:08

2+ y ago35:08

35:08

Vik is the General Manager of the Renaissance Milwaukee West Hotel. The property opened in the relative early days of the pandemic, in Aug 2020. Opening a hotel is never easy. Between operational, administrative and project management needs, it requires organization, focus, a great team and a clear set of guiding principles so that people have a le…

1
Resetting Housekeeping Operations: Jeremy Gall, Breezeway 35:09

2+ y ago35:09

35:09

Jeremy is the founder and CEO of Breezeway, a property care and operations platform that helps hospitality operators verify the cleanliness, safety and quality of their properties, allowing them to deliver a better experience to guests, employees and owners. Change is happening at a blindingly fast pace in the hotel industry - with most of it being…

1
A Humanist View of Hospitality: David Martin, Humanist Hospitality 37:52

3y ago37:52

37:52

David is the COO of Humanist Hospitality, a hotel management company born during the pandemic that has been working hard to infuse new thinking into the human connections at the heart of the hotel industry. Their goal from the start was to flip the status quo on the employee lifecycle, bringing in meaningful benefits, training and development oppor…

1
Diversity and Inclusivity in Hospitality Vol. 3: Dave Bahr, Author & Disability Advocate 43:55

3y ago43:55

43:55

Dave is an author, speaker and founder of In-Sightful Living, an accessibility consultancy that helps organizations enhance their systems, environments, events, and cultures to be supportive of people with disabilities. Dave has been blind from birth and much of his work focuses on teaching people that having a disability is not a hindrance, but an…

1
The Rise of Hybrid Hotels: Andreas King-Geovanis, Sextant Stays 41:46

3y ago41:46

41:46

Andreas is the founder of Sextant, a Miami based Short Term Rental management company that is changing what not only guests can expect from a serviced apartment, but what hotel professionals can expect from the rapid evolution and iteration going on in the hospitality industry. Sextant isn’t a one off manager of Airbnb homes, they take over entire …

1
Hospitality Entrepreneurship and Developing a Hotel: Glenn Malone, Wellengood Partners 50:51

3y ago50:51

50:51

Glenn is the President and CEO of Wellengood Partners, a hotel management and development firm based in Memphis, TN. Have you ever wondered what goes on behind the scenes at a hotel ownership company? I have - and as a senior leader for several hotels and hotel management companies I was close to it for a long time but I always felt I had a knowled…

1
The Pandemic Era Evolution of Wellness Travel & Spas: Tammy Pahel, Carillon Miami Wellness Resort 33:10

3y ago33:10

33:10

Tammy is the Vice President of Spa and Wellness at the Carillon Miami Wellness Resort. Much like hotels and restaurants, Spas and wellness facilities were disproportionately impacted over the past 18 months and even though things are slowly returning to normal, the highly interactive nature of the spa experience is still subject to the customers co…

1
Bringing Restaurants Forward: Chad Mackay, CEO, Fire and Vine Hospitality & Simon de Montfort Walker, Oracle Food & Beverage 43:00

3y ago43:00

43:00

Chad is the CEO at Fire and Vine Hospitality, a Seattle based company that owns and operates some of the Pacific Northwest’s most iconic properties, including El Gaucho, AQUA by El Gaucho, Aerlume, Yellowhawk Resort, Walla Walla Steak Co., Crossbuck Brewing and their industry leading Revelers Club loyalty program. Simon is the Senior Vice President…

1
What it’s like running the worst hotel in the company: Kyle Allison, Hospitality MD 1:33:27

3y ago1:33:27

1:33:27

You may know Kyle Allison as the creator and host of the Hospitality MD podcast. I was actually on his show not long ago. What you may not know is about 4 months ago (at the time of this episode being released), he was offered his first GM role at the worst hotel in the Embassy Suites brand. Forget about just taking on your first GM posting, taking…

1
The most effective way to approach upselling: Erik Tengen, Oaky 37:28

3y ago37:28

37:28

Erik is the Co-Founder at Oaky, a hyper-personalised and automated upsell engine that helps hotels drive additional revenue through perfectly timed guest communication. Front Desk upsell programs have existed in varying forms and effectiveness for years. Typically revolving around upselling room categories, many have relied on a front desk agents a…

1
Giving Customers What They Didn’t Know They Wanted: Colin Cowie, Thrive Hospitality 32:54

3y ago32:54

32:54

Even if you don’t work in hospitality, you’ve undoubtedly heard of Colin Cowie. He’s been at the forefront of event and wedding planning for the past 25 years, creating trends and raising the bar for providing the ultimate guest experience for celebrity and corporate clients around the world. He’s also just released his 11th book called The Gold St…

1
Rethinking Hotel Food & Beverage: Joseph Szala, Vigor Branding 47:36

3y ago47:36

47:36

Joseph Szala is the Managing Director at Vigor, a restaurant branding and marketing agency based in Atlanta. Hotel F&B can be a puzzle. Declining capture rates, downward pressure on menu prices and lack of investment in the interior design have ensured that most hotel restaurants remain uncompetitive guest amenities rather than inspired destination…

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