The "Risk Intel" Podcast was developed to share our collective insights and knowledge with the Financial Services industry and other risk enthusiasts like us to educate and promote proactive risk management. The show is hosted by Ed Vincent, CEO of SRA Watchtower, a leading SaaS provider of innovative risk management solutions, serving the financial services industry and beyond. Our suite of proprietary technology solutions and methodologies was built “by bankers, for bankers” and designed t ...
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Because fewer than 7% of Americans have served in uniform, most Americans are unfamiliar with military service and culture. As a result, members of the military and Veteran community are at greater risk for disconnection and lack of belonging with the civilian community. PsychArmor’s mission is to bridge the military-civilian divide by educating and training a Nation. Each week, Duane France, a combat Veteran and Clinical Mental Health Counselor, will dig deep into the stories “Behind The Mi ...
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My Business is Your Business: Podcasts with Louis Feuer on Programs for Building Revenues
Louis Feuer, Nationally known speaker with a unique dynamic presentation!
Louis Feuer, MA, MSW is a nationally known business educator. Dynamic, real and always great business strategies presented in a dynamic format with a bit of humor. From convention presentations, staff meetings keynote presentations, to corporate training, Louis has built a national reputation for excellent and easy to use business growth strategies. Louis' programs are dedicated to sales, marketing and customer service issues. Louis can educate and motivate in one dynamic session. He authore ...
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The AFSA Extra Credit Podcast is a quick take on the consumer credit industry from the professionals who work in it every day.
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Brought to you by Osaic and Women Forward, Osaic's women's initiative, The W Pulse is a podcast for women, by women featuring the thoughts, insights, and best practices from industry leaders. Women Forward is Osaic’s women’s initiative to attract, develop and nurture women financial advisors through programs that are innovative and actionable. Securities and investment advisory services are offered through the firms: Osaic Wealth, Inc., Triad Advisors, LLC, Osaic Institutions, Inc., and Wood ...
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The MyChargeBack Podcast
MyChargeBack. We bring our expertise in complex payment disputes to the consumer's side.
MyChargeBack is an international financial services firm with offices on four continents. Founded in 2016, MyChargeBack quickly became the industry pacesetter in assisting consumers who seek to submit disputes with merchants and banks concerning complex card-not-present transactions. Since then, MyChargeBack has effectively worked with and built relationships with over 800 banks in more than 100 countries and has successfully recovered millions of dollars, euros and pounds for its clients. W ...
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Season 2 | Ep. 29: Optimizing Third-Party Risk Management: Due Diligence, Contracting, and Monitoring
24:09
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In this episode of the Risk Intel Podcast, host Ed Vincent invites Shawn Ryan back to the show to dive deeper into the recent Interagency Third-Party Risk Management (TPRM) Guidance released in May 2024. The guidance from the Federal Reserve, FDIC, and the OCC included five critical aspects of third-party risk management: planning, due diligence, c…
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Show Summary On today’s episode, we feature a conversation with John Pray, Brig. Gen., USAF (Ret), CEO of Operation Homefront. Operation Homefront provides relief and recurring family support programs and services throughout the year to help military families overcome short-term difficulties so they don’t become long-term hardships About Today’s Gu…
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Season 2 | Ep. 28: Enhancing Third-Party Risk Management: How to Safely Onboard & Partner with FinTechs
18:30
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In this episode of the Risk Intel Podcast, host Ed Vincent, sat down with Shawn Ryan, Chief Financial Officer at SRA Watchtower, to delve into the intricacies of third-party risk management relating to safely onboarding FinTech partners. Their discussion centered on the recent May 2024 joint interagency guidance on third-party risk management and i…
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Season 2 | Ep. 27: The Decision to Change & The Cost of Inaction
27:25
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Follow SRA to Learn More. Follow us to stay in the know!By SRA Watchtower
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BTM175 – Recap of Year One of the Behind the Mission Podcast
28:41
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Show Summary On today’s episode, we take a look at year one of the Behind the Mission Podcast, as well as provide listeners with an opportunity to provide feedback on the show Provide Feedback As a dedicated member of the audience, we would like to hear from you about the show. Please take a few minutes to share your thoughts about the show in this…
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Season 2 | Ep. 26: Cultivating a Culture of Risk: Efficiency, Strategy, and Shareholder Value
16:27
16:27
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In this insightful episode, Ed Vincent, CEO at SRA Watchtower continues the conversation with Niki White, Chief Growth Officer at SRA Watchtower. Building on their previous discussion, they delve into how a robust risk culture can be quantified to enhance institutional efficiency, strategic alignment, and shareholder value. Listen to learn more. Fo…
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Louis Talks with a Financial Advisor about Your Business, Finances and Future
22:49
22:49
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Send us a Text Message. It's all about your business and your money. This episode opens your mind to all of the business financial issues you must address as you plan for your and your business. Everyone wants their business to make money, but there are ways to make money with the money you have earned. This program talks about ways to structure yo…
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BTM174 - Emma Payne - HelpTexts for Mental Health and Wellness
32:56
32:56
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Show Summary On today’s episode, we feature a conversation with Emma Payne, Founder and CEO of HelpTexts, a company that delivers asynchronous grief, caregiver and mental health support via text message. About Today’s Guest Emma Payne is a seasoned technology entrepreneur, MIT graduate, and award-winning change-agent, who started building online co…
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Save Money, Build Business with 6 Simple Marketing Steps
10:46
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Send us a Text Message. This program gives you 6 simple marketing tips for those who attend any marketing events in their community. Each step will give you something to think about, share with your business colleagues and to address as you plan for the next year. This short program will save you money and time that could be directed at more profit…
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Season 2 | Ep.25: Transforming Perception - Strategies for Effective Risk Culture
18:02
18:02
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In this Risk Intel Podcast episode, host Ed Vincent and Niki White, Chief Growth Officer at SRA Watchtower and former Chief Risk Officer, delved into the intricacies of establishing and cultivating a culture of risk within financial institutions. Their discussion highlighted key drivers that influence risk culture and offered valuable insights on t…
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BTM173 - Andrea Norton and Erika Hoover - LGBTQIA+ Veteran Series
33:38
33:38
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Show Summary On today’s episode, we conclude our mini-series of four episodes on LGBTQIA+ Veterans with returning guests, veterans Erika Hoover and Andrea Norton, as part of public awareness campaign developed in partnership with the Michigan Governor’s Challenge to Prevent Suicide among Service Members, Veterans and their Families About Today’s Gu…
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Season 2 | Ep. 24: The Importance of Risk Appetite Statements, w/ Guest Tyler Pihl, Service Credit Union
28:04
28:04
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In this episode of the Risk Intel Podcast, we invite Tyler Pihl, VP - Enterprise Risk at Service Credit Union back to the show to share best practices and guidance on crafting risk appetite statements. Tyler provides valuable insights on rewriting and maintaining risk appetite statements, integrating risk management into organizational culture, and…
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BTM172 - Dr Alan Teo - VA S.A.V.E. Training for Veteran Families
31:21
31:21
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31:21
Show Summary On today’s episode, we feature a conversation with Dr. Alan Teo, a Psychiatrist and Researcher with the VA Portland Health Care System and Associate Professor at Oregon Health & Science University. We talk about a recent article that he and colleagues published on the effectiveness of online VA S.A.V.E. training for veteran families. A…
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Season 2: | Ep. 23: How Service Credit Union Created a Proactive Risk Culture
27:07
27:07
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In this episode of the Risk Intel Podcast, Tyler Pihl, VP of Enterprise Risk at Service Credit Union joins the show to share his journey and expertise on building a proactive risk culture. Tyler highlights the evolution of ERM at Service CU, the importance of communication and relationships, and the continuous effort required to maintain a robust r…
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BTM171 - Ale Hernandez - Myths and Misconceptions about LGBTQ+ Veterans
31:05
31:05
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31:05
Show Summary On today’s episode, we continue the LGBTQIA+ Veteran Public Health Awareness series with a conversation about myths and misconceptions about members of the LGBTQIA+ community with veteran Ale Hernandez About Today’s Guest Alejandra Hernandez served in the United States Marine Corps for four years a Food Service Specialist with Marine C…
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BTM Extra - Memorial Day 2024 - wear blue run to remember with Lupe Urdaneta
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Show Summary On today’s episode, we have a conversation with Gold Star family member Lupe Urdaneta, surviving spouse of Sergeant First Class Dennis Urdaneta, and her journey with wear blue: run to remember, an organization that honors the service and sacrifice of the American military through active remembrance and programs to support all those who…
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Season 2 | Ep. 22: 2024 Third-Party Risk Management Guidance: Phil Goldfeder, CEO, American Fintech Council
20:55
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In the fast-paced world of FinTech, navigating regulatory landscapes requires a keen understanding of evolving standards and proactive collaboration. Listen as we explore insights from a recent Risk Intel episode featuring Phil Goldfeder, CEO of the American Fintech Council, and Ed Vincent, CEO of SRA Watchtower as they discuss regulations around t…
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BTM170 - Ellen Gustafson - We the Veterans and Military Families
35:54
35:54
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Show Summary On today’s episode, we feature a conversation with military spouse and family member Ellen Gustafson, the Co-Founder and Executive Director of We the Veterans and Military Families, a non-partisan, non-profit organization that empowers the veteran and military family community to strengthen democracy. We’re going to talk about their wo…
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Season 2 | Ep. 21: Risk Management Hot Topics with Guest: Debbie Bianucci, President & CEO, ProSight Financial Association
18:32
18:32
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In the ever-evolving landscape of financial services, risk management stands as a critical pillar safeguarding the integrity and stability of institutions. Recently, the Risk Intel Podcast had the privilege of hosting Debbie Bianucci, the President and CEO of ProSight Financial Association, to delve into key risk management trends in banking. Debbi…
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BTM169 - MaCherie Dunbar and Ashley Carothers - LGBTQIA+ Veteran Healthcare
32:45
32:45
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By Duane K. L. France
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Season 2 | Ep. 20: Unearthing Hidden Factories: Essential Diagnostic Questions for Financial Institutions
11:38
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In the latest episode of the Risk Intel podcast by SRA Watchtower, CEO Edward Vincent and Chief Growth Officer Niki White delve into a crucial aspect of risk management within financial institutions: identifying and dismantling hidden factories. The episode offers actionable diagnostic questions across four key areas: reporting, operations & proces…
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Industry Icon #9 | Suzi Straffon, Allied Solutions
11:30
11:30
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11:30
The AFSA Extra Credit Podcast Industry Icon series continues, featuring outstanding female leaders in the consumer credit industry. This episode features Suzi Straffon, Director, Finance Company Markets with Allied Solutions Suzi has had a successful career because of her tenacity and importance she places on learning, particularly from her mentors…
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BTM168 – Jennifer Ballou – The Global War on Terrorism Memorial Foundation
27:47
27:47
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Show Summary On today’s episode, we feature a conversation with Army Veteran and Gold Star Family Member Jennifer Ballou, Chief of Staff of the Global War on Terrorism Memorial Foundation, an organization that is guiding the development of a national memorial that honors the service and sacrifice of all who have contributed to global counterterrori…
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Industry Icon #8 | Rochelle McClanahan, Brundage Management/Sun Loan
13:09
13:09
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The AFSA Extra Credit Podcast Industry Icon series continues, featuring outstanding female leaders in the consumer credit industry. This episode features Rochelle McClanahan, Chief Financial Officer/Compliance Officer with Brundage Management/Sun Loan. She chats with Danielle Fagre Arlowe, SVP of AFSA, on how she ended up in the industry, who her i…
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Season 2 | Ep. 19: Cost of Operating Hidden Factories…Real World Examples
13:54
13:54
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In this episode of the Risk Intel podcast, we bring back ERM experts Cathy Jackson, Beth Nilles, and Niki White to recap their previous examples of identifying hidden factories within their financial institutions. Each guest shared real-life examples to highlight the importance of mitigating risks associated with redundant processes and helped to q…
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BTM167 - Kate DeBartolo - The Conversation Project
30:32
30:32
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30:32
Show Summary On today’s episode, we feature Kate DeBartolo, a senior director for the Institute for Healthcare Improvement and the leader for the conversation project. IHI has public engagement initiative to help people share their wishes for care through the end of their life About Today’s Guest Kate DeBartolo is a Senior Director at the Institute…
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Industry Icon #7 | Lisa Verdun, Point Perdictive
7:18
7:18
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The AFSA Extra Credit Podcast Industry Icon series continues, featuring outstanding female leaders in the consumer credit industry. This episode features Lisa Verdun, Senior Fraud Consultant with Point Predictive. She chats with Danielle Fagre Arlowe, SVP of AFSA, on how she ended up in the industry, who her influences are, and where she sees the i…
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Season 2 | Ep.18: Implementation to Optimization: Addressing Hidden Factories When Rolling out New Software
10:13
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In this episode of the Risk Intel Podcast, we continue the conversation of hidden factories and highlight real-world examples from subject matter experts in risk management, across the banking industry. Today’s guest is Cathy Jackson, Director of Implementations for Watchtower, who brings a unique perspective to the table, having experienced hidden…
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BTM166 - Erika Hoover and Andrea Norton - LGBTQ+ Veterans Public Health Awareness Campaign
26:43
26:43
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Show Summary On today’s episode, we feature a conversation with Navy Veteran Erika Hoover and Air Force Veteran Andrea Norton about their experiences as both veterans and members of the LGBTQ+ Community, as well as a public awareness campaign being developed in partnership with the Michigan Governor’s Challenge to Prevent Suicide among Service Memb…
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Industry Icon #6 | Ginger Herring, 1st Franklin Financial
13:21
13:21
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The AFSA Extra Credit Podcast Industry Icon series continues, featuring outstanding female leaders in the consumer credit industry. This episode features Ginger Herring, President & CEO of 1st Franklin Financial. She chats with Danielle Fagre Arlowe, SVP of AFSA, on how she ended up in the industry, who her influences are, and where she sees the in…
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Season 2 | Ep. 17: Inefficiencies of Spreadsheets and Manual Data Entry: A Hidden Factory Lesson
7:44
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In the latest episode of the Risk Intel podcast, Beth Nilles, Watchtower's Director of Implementations, sheds light on the pervasive issues of hidden factories within the banking industry. Through a candid discussion with host Ed Vincent, Beth shares her firsthand experiences and insights into the operational challenges faced by financial instituti…
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BTM165 - Virginia Wimmer - CalVet Women Veteran's Division
31:41
31:41
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Show Summary On today’s episode, we feature a conversation with Deputy Secretary for Women Veterans of the California Department of Veterans Affairs, Air Force Retiree Virginia Wimmer, in which we discuss the importance of supporting women veterans and the services available in California About Today’s Guest Virginia Wimmer was appointed on August …
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Season 2 | Ep. 16: SOX in a Box: A Hidden Factory Example
11:12
11:12
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In this Risk Intel Podcast, host Ed Vincent invites Niki White, Chief Growth Officer at SRA Watchtower to the show to share a real-world example from her past life as a Chief Risk Officer that epitomizes the challenges of hidden factories in risk management. Niki shares a funny story that revolves around one seemingly innocuous box in her office th…
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BTM164 - Ronald Rutherford - VA's Whole Health Program
31:15
31:15
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Show Summary On today’s episode, we feature a conversation with Navy Veteran Ronald Rutherford, the Lead for the Whole Health Outreach program for the Veterans Health Administration. Whole Health is VA’s approach to care that supports the health and well-being of veterans they serve, and focuses on self-care, skill building and support. About Today…
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Industry Icon #5 | Darcy Locke, ACI Worldwide
6:51
6:51
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AFSA is celebrating Women's History Month with a special Extra Credit Podcast series, Industry Icons, featuring outstanding female leaders in the consumer credit industry. This episode features Darcy Locke, Vice President, Head of Consumer Finance Sales with ACI Worldwide. She chats with Danielle Fagre Arlowe, SVP of AFSA, on how she ended up in th…
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Season 2 | Ep. 15: Don’t Wait for the Accident to Happen: Uncover Your Hidden Factories
20:25
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Hidden factories are prevalent throughout all industries, banking is not exempt. These inefficiencies lurk beneath the surface, silently eroding productivity and increasing risk. In the latest episode of the Risk Intel Podcast, the focus is squarely on uncovering these elusive inefficiencies. Host and SRA Watchtower CEO Edward Vincent and guest Sha…
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BTM163 - Frederick Marx - Veterans Journey Home Film Series
31:11
31:11
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Show Summary On today’s episode, I’m having a conversation with Frederick Marx, an internationally acclaimed Oscar and Emmy nominated filmmaker with over 40 years in the film industry. We have a conversation about a recent project, a series of five films called Veterans Journey Home, which features the stories of veterans who are working to transit…
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Industry Icon #4 | Mara McNeill, Toyota Financial Savings Bank
10:21
10:21
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AFSA is celebrating Women's History Month with a special Extra Credit Podcast series, Industry Icons, featuring outstanding female leaders in the consumer credit industry. This episode features Mara McNeill, President & CEO of Toyota Financial Savings Bank. She chats with Danielle Fagre Arlowe, SVP of AFSA, on how she ended up in the industry, who …
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Season 2 | Ep. 14: What Does a Hidden Factory Look Like Inside a Bank?
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In this Risk Intel podcast, host Edward Vincent welcomed back Shawn Ryan, Chief Financial Officer at Strategic Risk Associates (SRA) to continue the conversation of hidden factories and what a Hidden Factory could look like inside a bank? These covert inefficiencies, often overlooked, can significantly impede operational effectiveness and risk mana…
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BTM162 - Josie Beets - DoD Spouse Education and Career Opportunities Program
30:42
30:42
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Show Summary On today’s episode, I’m having a conversation with Josie Beets, the Program Manager for the Department of Defense Spouse Education and Career Opportunities program, which provides education and career guidance to military spouses worldwide About Today’s Guest Links Mentioned In This Episode BTM Episode 54 with Josie Beets – Connecting …
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Season 2 | Ep. 13: What is a Hidden Factory?
15:09
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In this episode of the Risk Intel Podcast, industry veteran Shawn Ryan joined host, Ed Vincent to share invaluable insights into what is a hidden factory and how these types of risks could be lurking within banking operations. With over 30 years of experience in financial institutions, Shawn sheds light on the concept of hidden factories and their …
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Industry Icon #3 | Marguerite Watanabe, Connections Insights
9:33
9:33
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AFSA is celebrating Women's History Month with a special Extra Credit Podcast series, Industry Icons, featuring outstanding female leaders in the consumer credit industry. This episode features Marguerite Watanabe, President, Connections Insights. She chats with Danielle Fagre Arlowe, SVP of AFSA, on how she ended up in the industry, who her influe…
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BTM161 - Dr Jason Higgins - Veteran Involvement in the Criminal Legal System
30:42
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Show Summary On this episode, we feature a conversation with Dr. Jason A. Higgins, Assistant Professor at Virginia Tech University and author of the recently released book, Prisoners After War: Veterans in the Age of Mass Incarceration About Today’s Guest Dr. Jason A. Higgins is the Digital Scholarship Coordinator for Virginia Tech Publishing and a…
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Industry Icon #2 | Kristen Miller, Global Lending Services
11:47
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AFSA is celebrating Women's History Month with a special Extra Credit Podcast series, Industry Icons, featuring outstanding female leaders in the consumer credit industry. This episode features Kristin Miller, SVP, General Counsel & Compliance Officer with Global Lending Services. She chats with Danielle Fagre Arlowe, SVP of AFSA, on how she ended …
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Season 2 | Ep. 12: Inside RCSA: A New Approach To RCSA Modules
12:44
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Effective risk management is paramount to the success of Financial Institutions. Beth Nilles, a leading expert at SRA, joined Ed Vincent on the Risk Intel Podcast to discuss the innovative strides being made in risk and control self-assessment (RCSA) implementations at Strategic Risk Associates. The conversation delved into the why and how behind t…
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BTM160 - Tara Wright - New Sesame Street Resource for Military Families
26:09
26:09
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26:09
Show Summary On this episode, we feature a conversation Tara Wright, Senior Manager of Content Design on the Research, Education, Data and Impact (REDI) team at Sesame Workshop, on newly developed resources for Military Families to address isolation, disconnectedness, and the impacts of family separation due to military duty About Today’s Guest Tar…
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Season 2 | Ep. 11: Inside RCSA: Enhancing Bank Operations Through Proactive Risk Management
10:57
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In today's rapidly evolving financial landscape, effective risk management is paramount for the success and stability of banks. One crucial tool in this endeavor is a Risk and Control Self-Assessment (RCSA), which provides insights into operational risks and informs strategic decision-making. In this episode of the Risk Intel Podcast, Beth Nilles, …
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BTM159 - Sebastian Junger (Replay) - Tribe and Veteran Connectedness
33:05
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By Duane K. L. France
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Season 2 | Ep. 10: Inside RCSA: Best Practices and Strategies for Proactive Risk Management
11:36
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In the ever-evolving landscape of risk management, organizations are constantly seeking effective strategies to identify, assess, and mitigate risks. One such strategy gaining traction is Risk and Control Self-Assessment (RCSA), a method that empowers businesses to proactively manage risks from within. In a recent episode of the Risk Intel Podcast,…
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Industry Icon #1 | Tanya Sanders, Wells Fargo
12:11
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AFSA is celebrating Women's History Month with a special Extra Credit Podcast series, Industry Icons, featuring outstanding female leaders in the consumer credit industry. Our first episode features Tanya Sanders, Head of Wells Fargo Auto. She chats with Danielle Fagre Arlowe, SVP of AFSA, on how she ended up in the industry, who are influences are…
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