Ben Eubanks public
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Employee engagement is dead. Employee Experience in a traditional office is dead. If you, like all leaders post COVID-19, need to make split decisions that drive the best digital employee experience (DEX), this podcast delivers on all the latest and greatest strategies that top companies are implementing today. Join our host, David Williams, as he helps you to retain your top talent during these challenging times. www.forgeant.com Support this podcast: https://podcasters.spotify.com/pod/show ...
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Recruiting is preparation for retention. I think it's really top of mind that we should focus on that because a lot of people think that recruiting is just the top of funnel--just getting people in the door. But the experience that people have during the recruitment process... Data has supported that it flows into the retention of that individual t…
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"So how do we ensure that our team is focused on the right things so that they're making an impact and seeing that reflected in the business success? As companies increasingly are focused on the bottom line, we just cannot afford to have employees working on things that are not moving the ball forward as it relates to our priorities." Michelle Puli…
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"We can make the case. Research is out there that prioritizing connection over productivity is the fastest way to get the productivity. When people have the sense of belongings and feel valued and be part of something, the productivity goes up." Junko Fukuma, AVP of Talent, Healthesystems We're Only Human -- Episode 175 In this episode of "We're On…
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"I also enjoy the face to face with employees. And I think I really have chosen this field of benefits, this discipline, because I want to help employees maximize the benefits that are offered to them." Summer Martin, Human Resources Generalist, STRATA-G Solutions We're Only Human -- Episode 174 The episode features a conversation between Ben Euban…
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"And someone says, 'I don't think management's for me.' Celebrate that! When somebody says that to you, you need to celebrate and say, 'Great decision!' As an individual contributor, you have joy in your job by being excellent, by being a subject matter expert."Cheryl Gochis, Chief Human Resources Officer, Baylor University We're Only Human - Episo…
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"My refrigerator broke one day and I didn't call a repair person. I didn't go to refrigerator repair school. I went to YouTube, found a person who had a similar problem, followed along, fixed the problem, moved on. And then we go to work and suddenly you can't do that anymore." JD Dillon, Chief Learning Officer, Axonify We're Only Human - Episode 1…
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"I would be remiss to tell our employees 'you have the power to question your doctors' if I didn't tell HR people 'you have the power to question your consultants and brokers' the exact same way." Melissa Cassidy, Human Resources Leader, Valpak We're Only Human -- Episode 171 In this podcast episode, host Ben Eubanks engages in a conversation with …
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"So when it comes to training and learning as a viable solution for helping people be the best that they can be in the roles that they serve, I believe that that's always been important. We've just not always been able to illustrate impact in the past the way in which we're able to now. That is because of the different types of tools and resources …
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"So it's really designed to be a two-way street and to create that conversation from the very, very beginning points. So we're setting the expectations for what employment is going to be like, especially as a leader at our company." Nicole Hirsch, Sr Recruiting Manager, Lattice We're Only Human -- Episode 169 Teaching hiring managers how to intervi…
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"Like a lot of people, it's something I fell into. I don't think there's anybody out there that woke up and said, "When I grow up, I want to be an HR tech/HRIS person. So I had a background in social work, counseling, and nonprofit, then got into it and then ended up working in an HRIS role implementing a learning management system. That was my fir…
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"Pay transparency is here (or coming) depending on where you're located and where you're hiring people. It's kind of like a snowball rolling down the hill getting bigger and bigger. It's something to really stop and think about and prepare for now, because it's not easy. I think the biggest thing around transparency is thinking about what your educ…
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So we're looking at how the words are actually formed. When you're hiring for a technology manager, what does that mean? Are you looking for a technical technology manager? Are you looking for someone who grew up in the chops of software development, knows all of the full delivery life cycle, or are you looking for someone who's more project focuse…
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" I do think that there is so much hidden talent inside our organizations, and we don't even realize it. How do you find that? How do you leverage that? How do you build and develop that? This is what I find so interesting about the skills conversation. Everything that we've just been talking, about the potential and impact for any one of us is hug…
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And so that doesn't happen overnight. But over time, as people bought into it and we started to see over the course of one year, we gave the business back 1500 interviews. Imagine the extra time that was available for our product managers. They could do their job, and then when the quality of hire goes up with that, you start to get this [positive]…
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I'm really excited we are a fully remote organization. It's why I get to do the work I do from Hawaii. It does mean I have really early mornings, so be aware of what you're signing up for, but I get to work fully remote. In supporting fully remote organizations, we have to be incredibly intentional about the culture and the way we work. Diana Brown…
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"One of the things that a lot of our industry struggled with was trying to regulate employees and not let them have their phone in their hand, but we actually encourage it. We ask them to help us do TikToks. Everybody gets involved. It really brings in a sense of camaraderie. We're not constantly saying, 'Get off your phone. Get off your phone. Get…
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"We have 1700 people at our company. That's 1700 different opinions, needs, journeys. So at Getty Images we create and we measure and we monitor engagement opportunities to strengthen a work culture where people belong and they can do their best work." Marie Potter, Senior Director, Culture & Development, Getty Images We're Only Human -- Episode 16…
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"I was deleting 24 Google Calendar placeholders one day and manually copy/pasting new hire email addresses into the 17 ones we were going to keep. It was at least 30 minutes of hundreds of just mindless clicks. And I said, wait a minute. I'm gonna figure out how to do this [better]. So I looked at our Google Calendar integration, saw that I could b…
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"If I had to put a bet on the future, where we're headed is about understanding potential future performance and what drives and drains people. I think that's really where I see TA going longer term. We've seen success around using some of that psychometric data to really upskill folks into engineers that wouldn't not necessarily have been on techn…
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"And speaking of changing expectations and what's socially acceptable, this challenge of ghosting is going through the roof, and I've got bad news for you. It's gonna get worse. When we look at the data on ghosting, we see that it's actually age correlated. So someone who is 25 is more likely than someone who's 35, who's more likely someone who's 4…
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"It's a big differentiator. And I think the organizations that figure it out--the organizations that get it right--are the ones that are gonna be able to attract people. And I think organizations that don't are gonna have more of a struggle because that becomes more important as we think about just making conscious choices: how do we wanna spend ou…
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There's certainly the opportunity cost that comes with assigning someone from your learning team or frankly finding anybody to work on this if it's not gonna fix the problem. There's also the frustration that comes with that. I've experienced that personally and as a leader of learning professionals. It is really frustrating to spend your time and …
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 "So there's a massive amount of insights coming from this. We measure things like net promoter score -- we have an average NPS of around 73, which as we all know is pretty great. And a big one for me is that 41% of people we actually go on to hire actually have used the platform once or more than once. That's a really big figure to show this is ac…
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 "The joke is pilots get in the plane, they read their checklist, and they take off. They push the [autopilot] button and sit back and wait for the plane to land itself. But when something goes wrong, suddenly the pilot's got to take control. And then everybody's life's in that pilot's hands. I think autopilot turned off for compensation people 18 …
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We can talk about DEI and belonging in that space. We can talk about culture, but really those powerful impacts that can happen internally and externally are really dictated on the leadership. When I think of leadership, I believe leadership is an example of love, trust, and grace. George Rogers, Chief Culture Officer, Lighthouse Research & Advisor…
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"Our main priorities right now are not unlike all people leaders. We're focused on hiring and we're focused on retention. On the hiring front, it's less about volume hiring. I think that everyone's slowing down just a little bit. With this economy we're focused on smart hiring and making sure that we're bringing in the right people for the right ro…
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"One of our ramp agents interacted with our CEO during one of his station visits and mentioned that he had taught himself how to code and that he was interested in technology. Our CEO was able to come back and connect him with recruiters and with our career mobility center [to] learn about a new program that we were just standing up. That employee …
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"One day he challenged me and he said, 'Listen, I want you to help our 477 store directors be great. But listen, I don't want you to go and teach them about engagement. They don't need like a history lesson. But I want you to teach them how to be engaging.' As I've navigated through various organizations, what I realized is that most organizations …
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"What I've seen over the last six to 12 months is that companies are literally craving this information to understand: are they still competitive? Because they've made so many moves, whether it was with pay or benefits, they want to understand where they stack as it relates to their competition." Terry Terhark, Founder and CEO, NXTThing RPO We're O…
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And so we experimented and said, let's have a trial run at being a manager. We took about 25 people that wanted to be a manager as a cohort. We said, okay, for a period of six to nine months, we would give you a small team you'd be responsible to learn how to interview and make hiring decisions. Then you get to decide whether or not you want to con…
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"I guarantee there is a direct correlation between a fantastic culture to business success. They are always together. I would say that the strong culture is the insurance policy of every business." Ronni Zehavi, CEO, HiBob We're Only Human -- Episode 147 What if we had a way to shield our businesses from unnecessary turnover, disinterested staff, a…
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"When we select leaders, what we have found is leaders may have great, innovative ideas. They may be very driven to achieve. But if they're not inspiring people, if they're not demonstrating those interpersonal qualities that people see them as servant leaders, we've noticed that people are not willing to follow them. So we really emphasize that [s…
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"The first thing is 100% look for difference [when mentoring]. If you are only looking for more of the same, you are hurting yourself. Cloning was bad in Star Wars, and cloning is bad in real life. The second one is related: get away from the rock stars and the duds when you are mentoring." Lt. Col. Chaveso "Chevy" Cook, PhD, Executive Director, Mi…
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"The more that we could be pushing that on the business side to say beyond revenue and profitability, what is the quality metric? What is the wellbeing metric? Obviously, employee engagement many companies measure. Are we measuring the investments in learning that we're putting out there for our people, even if they are people that end up leaving, …
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"I think the danger that we tend to run as people analytics teams is that we're not willing to take slightly bolder stances and say, "Hey, we have a better collective picture of the labor market. We have a better collective picture of what enterprise trends and behaviors are like." We need to give strategic guidance and not just be turning over dat…
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"Oftentimes they're looking for a quick fix. But what I will say is those that are doing [hiring] well and really moving the needle are those that are looking at this issue holistically. What is our employment brand in the market? Who are we competing with in our market? How does our total compensation package compete? Do we know how to sell to can…
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"How can you build things that are as small as they can be so that you can plug and play and you can pivot and change? The way that I think about manifesting that in talent programs is thinking about more of a skills culture. If we have the skill of adapting and coping, for example, and we know that's a critical element in a lot of areas of our org…
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"I think the the one stat that came out of this research, that nine out of 10 employees would be more likely to stay with their employer if they had this benefit, I was just kind of blown away." Rob Whalen, CEO, PTOExchange We're Only Human -- Episode 140 One of the most common employee benefits is paid leave. Employers offer a variety of options, …
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