In this episode from recruiting expert Chris Heinz, learn how to make next year the best year ever! Join Bridge the Gap in thanking Chris for his outstanding contributions this year as a Contributor Wednesday host. Meet the BTG Contributors. Powered by Peak Senior Living by Functional Pathways. Connect with us on social media: YouTube Instagram Fac…

Creating “Magic” First Impressions Host Christy Van Der Westheuizen shares how first impressions play a HUGE role in the sales outcomes of senior living. “It will be someone’s first time to Disneyland every single day.” - Walt Disney How does this inspire your commitment to creating positive first impressions in your own community? Here’s what Disn…

Solving the Office Puzzle In this episode, Julie Podewitz takes us from The Office to Las Vegas! During this series, Julie takes a deep dive into how to solve the occupancy puzzle by identifying the problem, determining strategy, what actions to take, and how to get there. These episodes narrow in on a key area of the occupancy puzzle, what contrib…

Mentorship program organizers only need a handful of tools to get metrics in place that measure success. In this episode, Anthony discusses the impact the Kirkpatrick Model has on mentorship programs and how leaders can use this as a tool to measure the program’s ROI. Learn more at Kirkpatrick Partners and Magnet Culture. Listen to more Contributor…

Improving health and longevity in aging adults is key, and there is great importance in providing occupational, speech, and physical therapy for seniors. Kathryn Wyatt, Division VP of Senior Living at Peak Senior Living by Functional Pathways, discusses the focus on wellness and the impact it produces. Meet the BTG Contributors. Powered by Peak Sen…

In this episode from recruiting expert Chris Heinz, learn about 10 tips that will help get the candidate you want to hire! During our Mindset Moment, BTG Contributor Chris Heinz, Managing Partner of Westport One, discusses the concept of the journey vs the destination. Make sure to stay to the end! Meet the BTG Contributors. Powered by Peak Senior …

The Importance of Showing Gratitude to Your Sales Teams with host Christy Van Der Westhuizen. In this season of thanksgiving, it is vitally important to show gratitude, especially with your sales teams. Now, you may be thinking…well isn’t a commission check “gratitude enough?” Nope! Gratitude and appreciation are so important to the success of any …

Solving the Office Puzzle: What watching The Office can teach us about senior living sales. During this series Julie Podewitz takes a deep dive into how to solve the occupancy puzzle by identifying the problem, determining strategy, what actions to take, and how to get there. These episodes narrow in on a key area of the occupancy puzzle, what cont…

You and your mentee have met, started to get acquainted, and talked in general terms about what you’ll both accomplish during your mentoring partnership. Now what? Where do you go from here and how will you accomplish your goals with the mentee? Anthony Ormsbee-Hale shares activities that are designed to help establish goals, build trust and develo…

Time if your most precious resource, right? What if you could make it exponentially more valuable? In this episode from recruiting expert Chris Heinz, learn about utilizing the time of others to help you reach your goals in hiring and retaining talent. During our Mindset Moment, BTG Contributor Chris Heinz, Managing Partner of Westport One, discuss…

LinkedIn - Just Do It! BTG Contributor, Christy Van Der Westhuizen, shares how to build your personal brand, as well as your company’s brand, on LinkedIn. What is LinkedIn? At its core, LinkedIn is a professional networking platform - so want to build your business? Use LinkedIn! Learn about BTG Network sponsorship opportunities HERE. Meet the BTG …

During this series Julie will take a deeper dive into how to solve the occupancy puzzle by identifying the problem, determining strategy, what actions to take, and how to get there. This series focuses on specific pieces of the occupancy puzzle, what contributes to the outcome, what action to put in place, and how to coach others. For this episode …

Starting or participating in a mentorship program can be daunting for individuals and organizations alike. Anthony Ormsbee-Hale answers questions submitted by Bridge the Gap listeners about mentorship programs and includes additional resources that anyone can use to maximize their mentorship experience. Free Resources from Anthony: Predictive Index…

Identifying, attracting, and retaining talent is not an either/or process. In this month’s episode from recruiting expert Chris Heinz, learn about the “AND” method not only find the right people you need for critical roles but to retain them as well.. During our Mindset Moment, BTG Contributor Chris Heinz, Managing Partner of Westport One, discusse…

Focus on the behaviors and the results will come! Host Christy Van Der Westhuizen discusses how keeping it simple takes discipline. It takes focusing on small details. Small details are specific and precise. They’re measurable and attainable. Meet the BTG Contributors. Powered by Peak Senior Living by Functional Pathways. Connect with us on social …

During this series Julie will take a deeper dive into how to solve the occupancy puzzle by first identifying the problem, determining strategy, what actions to take, and how to get there. These six podcasts narrow in on a key area of the occupancy puzzle, what contributes to the outcome, what to do, and how to coach others to achieve goal. Speaking…

Anthony Ormsbee-Hale shares about all things mentorship In this episode, Anthony discusses what emerging leaders can do to identify mentors and initiate mentorship relationships and ends the episode by sharing examples of programs that organizations can implement to cultivate a culture of development within your business. For the next episode, Anth…

Kathryn Wyatt, Division VP of Senior Living at Peak Senior Living by Functional Pathways, joins Josh and Lucas for a Contributor Wednesday takeover. Tune in to learn about the partnership and services provided by Peak Senior Living. Meet the BTG Contributors. Sponsored by Peak Senior Living by Functional Pathways. Connect with us on social media: Y…

Far too many organizations outsource reference checks to technology or a third party. In this month’s episode from recruiting expert Chris Heinz, learn about the value of conducting reference checks and the multiple gains that can be made. During our Mindset Moment, BTG Contributor Chris Heinz, Managing Partner of Westport One, discusses several wa…

In this episode, host Christy Van Der Westhuizen discusses how important it is to face adversity with flexibility and strength, how to take care of your team, and how to “sprinkle that positivity everywhere." It’s the perfect time to improve the ever-important personal connections with prospects, residents, families, and your team members. Here’s w…

In this series, host Julie Podewitz takes a deep dive into how to solve the occupancy puzzle by first identifying the problem you're trying to solve, determining strategy, what actions to take and how to get there. Today, Julie looks at solving the "hot enough sales" problem by looking at the factors that make up the Tour to Sale conversion. The si…

Anthony Ormsbee-Hale shares about the power of professional and personal development plans that emerging leaders can leverage to set and crush goals. No matter who you are, you can always develop skills and knowledge; you can always become a better version of yourself. During this episode, Anthony shares several resources including a template for p…

Every senior living organization seems to be interviewing to fill positions. Candidates can go online and type in the phrase “how to prepare for an interview.” But there are few sources available to prepare the hiring team for the interview process. In this month’s episode from recruiting expert Chris Heinz, he shares several important steps for yo…

ost Christy Van Der Westhuizen discusses how to keep your sales team in the fast lane, the important roles community Executive Directors and other Department Heads have in the race, and how to stay ahead of the pack! If you were to look at the similarities of winning car racing teams, you’d see what they have in common. They all have: Clear directi…

During this series Julie Podewitz will take a deeper dive into how to solve the occupancy puzzle by first identifying the problem you're trying to solve, determining strategy, what actions to take and how to get there. These six podcasts each narrow in on a key area of the occupancy puzzle, what contributes to the outcome, what action to put in pla…

Why is it that so many first time managers fail? One study by CEB shows that 60% of first time managers don’t succeed within two years of their promotion. Anthony Ormsbee-Hale shares about the myths vs reality that many first time managers may experience and each month Anthony will expand on what organizations can do to create an internal structure…

Josh and Lucas take over the Contributor Wednesday to introduce the new Contributors that will join the BTG Network in July 2022, plus hear details and insider info about the VIP Ignite Experience! Meet Contributors Anthony Ormsbee-Hale, Julie Podewitz, Christy Van Der Westhuizen, and Chris Heinz. Read more about the contributors in the BTG Magazin…

Every senior living organization runs ads on various job boards. The challenge is not that they are running these ads, but WHAT verbiage they use! Chris Heinz shares powerful insight for effective job postings. What you say and what you omit can make a difference in attracting the right talent! During our Mindset Moment, BTG Contributor Chris Heinz…

Reinvention! BTG Contributor Jane Rohde discusses the importance of embracing care coordination and value brand care. Meet the BTG Contributors. Powered by supporting partners Accushield, Connected Living, Hamilton CapTel, Enquire, LTC REIT, OneDay, Meridian Capital, iN2L, Solinity, and The Bridge Group Construction. Connect with us on social media…

Chris Watson breaks down the 4 most common audiences that every organization is trying to keep engaged & motivated. Your People, Prospects, Customers & Leaders have the ability to grow your organization or sink it. If you are not telling the right stories to these audiences then they will listen to a better one from your competition. Chris explains…

In this episode Kathy Parry, Corporate Energy Expert is going to help you personally Power UP! As we looked at in her first episode with BTG, a fully functioning circuit needs to have a power source. What is going to give our teams the ENERGY they need to show up, power up and serve? But in this episode, it is time to look at your PERSONAL energy l…

We are in an unprecedented time with a hyper-competitive jobs market. Finding candidates that are qualified, interested, and wanting to come to work for you can be a challenge! Chris Heinz shares the 6 ways to find great candidates. Don’t be fooled that there is a super-secret one…it will take a blend of all of them! During our Mindset Moment, lear…

Community planning and design framework: it’s essential! Jane Rohde discusses her “kit of parts” that can be used to create an intergenerational community and a continuum of care. Request an Invite for the VIP Ignite Experience, August 28-30 in Nashville, TN. Connect with Jane: Twitter - @jane_rohde Instagram - @janesrohde Facebook LinkedIn Powered…

As many organizations have made changes to staff, technology, & work environments due to the pandemic & other recent world changes, they are trying to determine how to reinvent their culture. Chris Watson explains that strategic storytelling is a huge factor in building culture effectively. He explains there are 3 major things to consider when buil…

Kathy Parry, Corporate Energy Expert helps you turn on the POWER. As we saw in her first episode of the Contributor Wednesday series, a fully functioning circuit needs to have a power source. What is going to give our teams the ENERGY they need to show up, power up and serve? In this episode, it’s time to get all those power sources turned on. Are …

Why do people leave their companies, and why do they stay? Chris Heinz shares the 7 elements that make the difference if someone stays or goes. During our Mindset Moment, learn how to create an effective Accountability system to best achieve your goals! Contributor Chris Heinz, Managing Partner of Westport One explains. Powered by supporting partne…

Resident experience and the programming processes! Jane Rhode of JSR Associates discusses the resident and user experience and the operational flow processes that impact those experiences. Request an Invite for the VIP Ignite Experience, August 28-30 in Nashville, TN. Connect with Jane: Twitter - @jane_rohde Instagram - @janesrohde Facebook LinkedI…

In this episode, Chris Watson walks you through the 5 stories that make up the lives of every person in the world. These stories offer an insight into how we should communicate with our audiences & how we receive communication from others. If you can get very clear on these 5 stories then you will have greater success as a communicator & listener. …

In this episode, Kathy Parry, Corporate Energy Expert helps you find the POWER. As we looked at in her first episode, a fully functioning circuit needs to have a power source. What is going to give our teams the ENERGY they need to show up, power up and serve? Kathy identifies four MORE power sources for you to consider for your organization and te…

Josh and Lucas take over this week's BTG Contributor Wednesday from the Senior Living 100 Conference in Carlsbad, California with former CW host Cara Silletto of Magnet Culture. Join the trio as they discuss workplace retention and highlights from the conference. Powered by supporting partners Accushield, Connected Living, Enquire, LTC REIT, OneDay…

How you onboard and help in the transitionary period between acceptance and start date WILL make a difference in success and retention. Senior living recruiting expert and industry champion Chris Heinz shares his insight of helping hundreds of leaders with their hiring processes. Learn several ways you can ensure your new hire not only starts, but …

For Jane and her colleagues, their mindset is clear, but Jane reiterates it takes more than those in the industry to initiate change. Systematic and instrumental change or incremental change? Jane Rohde discusses the importance of the call to action she feels is necessary for us to start the rebuilding of a broken system that has been in place for …

Chris Watson takes us through strategies for how to get your marketing & sales teams to communicate more effectively. Marketing & sales have been working in silos for too long. If they continue to work in silos instead of working together, it will hurt revenue growth. Chris explains the importance of both sales & marketing defining when a person or…

In this episode, Kathy Parry, Corporate Energy Expert is going to help you find the POWER. As we looked at in her first episode with BTG, a fully functioning circuit needs to have a power source. What is going to give your teams the ENERGY they need to show up, power up and serve? Kathy identifies three power sources for you to consider for your or…

An efficient and effective interview process will make or break your ability to hire the candidates you want. Senior Living recruiting expert and industry champion, Chris Heinz shares his insight of helping hundreds of leaders with their interview processes. It doesn’t take major changes–just subtle yet important ones that can make a big difference…

Jane Rohde of JSR Associates discusses the humanistic approach to how we improve workforce development and how a person-centered care model is the best way to operate. Connect with Jane: Twitter - @jane_rohde Instagram - @janesrohde Facebook LinkedIn Powered by supporting partners Accushield, Enquire, LTC REIT, OneDay, Meridian Capital, iN2L, Solin…

How do you motivate your salespeople to perform at a high level? The answer might sound too simple, but it is because we have been conditioned to think we are great communicators. In order to motivate, inspire, & support your people, you must begin to understand how they are motivated, what future they desire, & what makes them feel most appreciate…

In recent years, the energy grids in this country have been strained. Extreme temperatures, aging infrastructure or even threats to security have caused power outages. Looking back at some significant outages, this episode in the Power UP and Perform Series identifies where the drains come from. What outages are affecting the efficiency of your org…

Recruiting the best available talent in Senior Living is one of the most challenging parts of a leader's job today. Senior Living recruiting expert and industry champion Chris Heinz shares one of the most effective techniques to improve your ability to both attract and hire the right people for your critical openings. Learn how to create effective …

Jane Rohde & Shernise Richardson of JSR Associates, Inc. & Live Together, Inc. discuss the importance of Intergenerational Living and the outcomes of person-centered care. Connect with Jane Rohde on LinkedIn. Meet the BTG Contributors. Powered by supporting partners Accushield, Enquire, LTC REIT, OneDay, Meridian Capital, iN2L, Solinity, and The Br…