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Ask Caleffi

Caleffi North America, Inc.

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Welcome to the Ask Caleffi podcast series featuring our tech support wizards, Greg Tubbs and Dan Firkus! They will discuss tricky heating and plumbing system problems they are tasked with solving daily and share insights from the field to help contractors discover the best way to work through tough jobs. Count on this dynamic duo to keep the series fun as they mingle in their own entertaining and relatable stories.
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What happens in the field when you need to loosen a union to service a valve? Do you always need to replace the sealing elements? How can the Posi-Stop™ embedded O-ring union system help? Which products are shipping now with Posi-Stop? Former service plumber and current Caleffi tech. support ace Matt DeLuca joins the guys today to talk about Posi-S…
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In this episode, Greg and Dan talk to "the man, the myth, the legend" of zone valves, Mike Schreiner, Caleffi CTO. Mike has been working with zone valves for his entire career and is pleased to share his wealth of knowledge to help our Ask Caleffi audience learn: What's important when considering a zone valve? How do you properly size? What is the …
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What drives the adoption of solar hot water systems? Are there specific factors that signal the beginning or end of a spike in system installations? Which applications are always a good fit? What qualifications do you need to work on these systems? How do you evaluate a site to know if the location is good for solar? In this episode, Greg and Dan a…
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Why should installers care about BIM (building information models)? Could BIM help you avoid working around other trades in a crowded chase? What efficiency gains are there with prefabrication? Can the files detect errors, before the product is even purchased? What is a digital twin? In this episode, the guys are talking to Woody Dickinson. Woody k…
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Do I leave the air vent cap open or close it? Do you leave the AutoFill(TM) open or closed? Where should you put the expansion tank? Do you pump into the boiler or pump out of it? Hydro separator or closely spaced tees? Where should you put the air separator? In this episode, the guys have put together a few of the trickiest topics that come up oft…
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What has Steve Steve learned about the plumbing and heating industry since 1990? What happens at the MCE Mostra Convengo trade show in Italy? What part of the Caleffi factory reminded Steve of Raiders of the Lost Ark? How do you, "automate for the best?" What was Steve's favorite meal? Why has nobody interviewed this guy before? In this episode, Da…
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How does Caleffi support a rapidly growing plumbing product offering? What makes a great troubleshooter? How do you train an apprentice in the first place? Where is the best place to work if you are a Brewers fan and also a journeyman plumber? In this episode, the guys introduce the newest member of the Ask Caleffi team. Straight from the field, Ma…
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Where does the water come from? How do you know what pressure you need in a building? Are you over 80PSI? Are mountain states the only ones who have big fluxuations in municipal water supply pressures? What is a "noisy little guy?" In this episode, the guys are throwing paper airplanes and talking about pressure reducing valves. Our PresCal is sold…
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How do you fill a radiant system with the least amount of headache, in order to get the air out? Should you flush through the boiler side? What takes the least amount of time? When is a fill cart helpful? Is street pressure water enough to properly purge? In this episode, the guys share their field experience filling manifolds. Just like toppings o…
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DHW recirculation systems can cause a lot of headaches, if not operating properly. Quick troubleshooting is essential, especially in the multi-family sector. How do you know what needs to be fixed? What questions do you need to ask occupants and building managers? Are all shower valves the same? Do you need x-ray vision? In this two-part episode, t…
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DHW recirculation systems can cause a lot of headaches, if not operating properly. Quick troubleshooting is essential, especially in the multi-family sector. How do you know what needs to be fixed? What questions do you need to ask occupants and building managers? Are all shower valves the same? Do you need x-ray vision? In this two-part episode, t…
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An expansion tank is a very simple hydronic system component, yet it can cause complex troubleshooting woes. Improper charge expectations, waterlogging and sizing can all play a role. How can you determine if the expansion tank is the culprit for nuisance relief valve discharges? In this episode, Cody Mack tells you how to whisper to an expansion t…
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There are a lot of boxes to check to install and maintain an ideal DHW system. Don't worry! The guys can walk you through it. How do you verify a DHW system has been balanced properly? Which circulators pair best with thermal balancing valves? How do you find out if you are meeting your minimum flow rate for a point of distribution mixing valve? In…
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Pioneering high-performance magnetic separation, Caleffi North America has recently introduced DIRTMAG PRO. Do you know what's new about this device? Why is it essential to remove BOTH ferrous and non-ferrous debris from your hydronic system? Greg and Dan discuss the technology behind this device, where it's located in a system and what's the diffe…
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Heating season is here! Don't panic. Dan and Greg shine a light on the components that keep your boiler running well. A clean and check should include more than a speedy look at the heat exchanger. How important is communication with the homeowner? How do you set expectations for future repairs? What components can be cleaned or repaired easily? Wh…
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John 'Siggy' Seigenthaler guest stars on an episode dedicated to all things heat exchange. How do you know which type of heat exchanger is best for your application? How do you keep them clean and operating efficiently? What is a convection coefficient? Why is turbulence important? Siggy answers these questions and more for hydronic and domestic ho…
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Our Ask Caleffi team phones a friend to talk about PEX connections and manifolds. Where do you locate a manifold? Which fitting systems work with which types of PEX? What is the difference between plumbing PEX and heating PEX? Want to hear YOUR QUESTION on Ask Caleffi? Take this quick 4 question survey for your chance to hear your question in a fut…
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Our Ask Caleffi team encourages you to think outside of the box on that next service call. They share tips that work at getting YOU to the root of a service problem without wasting time and money. They share their favorite technique: "Phone a Friend" and why it's so important. You'd be surprised at how much WE learn from YOU while walking through a…
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Max Rohr, "a long-time listener and first-time caller," joins Greg and Dan during this Episode of the Ask Caleffi podcast. Max shares his well-earned experience with radiant heating and cooling systems, placing a magnifying glass on PEX. He discusses radiant heat sources, the benefits and versatility of these systems, and then dives into PEX varian…
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Energy metering. Is that EASILY accomplished? Are there well suited applications for metering AND can a building owner be confident about energy consumption? (YES!) Greg and Dan, our Ask Caleffi gurus, talk about energy metering during this episode of the podcast. They talk Modbus-to-BACnet (say what??) and what applications are perfect for calcula…
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Straight from the Ask Caleffi Podcast studio, Greg and Dan dive into boiler protection. Let's face it when high-temperature, mid-efficient boilers condense... it's a mess! How can that be prevented? Greg and Dan talk about solutions, including a "Swiss Army Knife" approach. They discuss how the ThermoProtec thermostatic mixing valves work and where…
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A return guest joins Greg and Dan during this Episode: Cody Mack, Caleffi training and education manager. They get right to the point as they dig into perplexing PRV behavior. You'll learn: 1. Got noise? How to size a PRV CORRECTLY. 2. Step down pressure and how to manage. 3. PRV maintenance 4. PRV configurations 5. Familiar with 5 Things You Need …
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Greg and Dan share commonly asked questions from the Ask Caleffi Blog. During this episode, they will zero in on plumbing products. You'll learn: → Can you install a 121Series FlowCal upside down? → What is the maximum flow rate of a thermostatic mixing valve? → What battery is used for in an electronic mixing valve/control? → How do you clean a ba…
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Greg and Dan share commonly asked questions from the Ask Caleffi Blog. During this episode, they will zero in on heating products. You'll learn: → Can I add an air vent onto a Caleffi dirt separator? → How do I determine head loss in a hydraulic separator? → Can I order your Z-one zone valve with differing connections on the 2-way and 2-way bodies?…
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Greg and Dan invite "the dynamo of donut testing" to the series, the one and only Cody Mack. Recirc creep is something that plumbers no doubt experience. But, what is recirculation creep, when does it occur, what are the symptoms and - most importantly - what is the solution for your domestic hot water system? They'll discuss ASSE 1017 and thermost…
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What tech support questions does Caleffi get over and over again? You might be surprised! What to do with air trapped in a plumbing system? Can I install a thermostatic mixing valve upside down? Why is this pressure reducing valve over-pressurizing the system? Listen to Greg and Dan explain these and more. Want to hear YOUR QUESTION on Ask Caleffi?…
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You're ready to install a thermostatic mixing valve. Interested in pointers to make your install be successful? OR... you've got a mixing valve installed and it's not working. Now what? From the "before" call to the "oh, no!" call, Greg and Dan are here to make you successful with your customer. They'll dig into how flow is controlled in the valve,…
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Greg and Dan welcome Kevin Freidt, Caleffi Director Product Management & Technical Support (a..k.a. The Dr. of Disinfection) to the microphone. They explore the fascinating topic of Legionella bacteria and its impact in domestic hot water systems. Kevin starts with "bug basics": where does the bacteria originate, when is it dangerous, what causes i…
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Greg and Dan are behind-the-mic to discuss why you may want to select an electronic mixing valve for your next application. They discuss how this digital valve is different from a thermostatic valve. Why would you install a valve like this? How about trouble-shooting... will a digital valve make a difference in problem resolution? "This valve is el…
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Want to hear YOUR QUESTION on Ask Caleffi? Take this quick 4 question survey for your chance to hear your question in a future episode. Survey: https://forms.gle/fRfnU8Px3B1Lq7K69 Thermal balancing in Domestic Hot Water systems. Why is it necessary? (hint: water moves into the path of least resistance) What's the difference between manual and autom…
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Want to hear YOUR QUESTION on Ask Caleffi? Take this quick 4 question survey for your chance to hear your question in a future episode. Survey: https://forms.gle/fRfnU8Px3B1Lq7K69 Mark Olson, Caleffi North America GM, joins Greg and Dan during this episode of the Ask Caleffi podcast. They discuss problems that can result from poor water quality wit…
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Your customer's domestic water system is not delivering heat correctly. What do you do? You listen into this episode of the Ask Caleffi podcast! Greg and Dan discuss ASSE 1017 Point-of-Distribution valves (not to be confused with ASSE1070!) and how to size them. They stress the importance of understanding a thermostatic mixing valve's minimum and m…
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It seems that hydronic zone valves have been around forever. They are pretty bulletproof! But do you hear about end switches failing? What's going on? AND... what do I need to know before wiring a zone valve? In this Episode, Greg and Dan discuss this common question from our Technical Support line: what's wrong with my actuator? Our Tech Support G…
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In this Episode Greg and Dan - our Ask Caleffi Podcast hosts - discuss what a scald-protection valve is and why they are SO important (protection protection protection!). What temperature of water is safe? Dangerous? Who is most at risk? Are there applicable industry guidelines (hint: ASSE 1070)? Learn about how they work, where they are used, and …
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It can be a time-consuming project to troubleshoot why a zone relay board doesn't "appear" to be working, especially when the heat is literally ON for the contractor, but OFF for their customer. Greg and Dan take our audience through a step-by-step process of isolating and solving the "no-heat" calls including how to locate the source of the power …
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Why is my pressure reducing valve rattling, hammering.... screaming?? Greg and Dan take a new spin in this episode of the Ask Caleffi podcast series, inviting you into a "customer" technical support call in order to troubleshoot the problem. They will discuss how a PRV should be sized (based on pipe size?). Is there a more accurate methodology (hin…
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The backflow preventer is a misunderstood piece of hardware in hydronic systems. "My backflow preventer has failed. It's dripping. What should I do?" It's easy to replace it.... but, has it really failed? Likely the backflow preventer is doing it's job! The culprit? Debris stuck in the check valve. Greg and Dan discuss how and why the backflow prev…
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Episode 6: Understanding the concepts of balancing a multi-circuit hydronic or domestic hot water system is easier when you know how different balancing valves work and where to apply them. Greg and Dan make it easy. Want to hear YOUR QUESTION on Ask Caleffi, take this quick 4 question survey for your chance to hear your question in a future episod…
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Episode 5: Hydraulic separators not only simplify hydronic piping and save installation time, compared to closely spaced tees, they can also remove air and dirt to become a money-saving multi-purpose device. Get the whole story from Greg and Dan. Want to hear YOUR QUESTION on Ask Caleffi, take this quick 4 question survey for your chance to hear yo…
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Episode 4 focuses on the importance of having magnetic technology built into dirt separators. Highly efficient "dirt" removal, including both non-ferrous and ferrous (magnetic), is critical to protect today's high-efficiency heat exchangers and circulators. Caleffi is the North American market leader in magnetic dirt removal technology. Want to hea…
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Episode 3 picks up where Episode 2 left off, to explain Air Separators. There is more to know about a separator, which has an air vent on top. Where the separator should be installed in the hydronic system, how it works, and how to select the right size for each job is discussed. Want to hear YOUR QUESTION on Ask Caleffi, take this quick 4 question…
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Episode 2 gives the listener an overview of what an air vent is, and what is it not. It explains how air vents are different from air separators and where air vents are installed. Caleffi's wide variety of air vent product families are introduced and their unique features and benefits are covered. Want to hear YOUR QUESTION on Ask Caleffi, take thi…
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Dedicated to our commitment to providing Excellence in Education, Caleffi North America is pleased to introduce the Ask Caleffi podcast series. The podcast makes its debut on Tuesday, March 2, 2021, and features our technical support wizards, Greg Tubbs and Dan Firkus. They will discuss tricky heating and plumbing problems they are tasked with solv…
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